Takata recall while driving my car doing 20 mph in normal driving conditions my passenger side headrest malfunctioned and deployed hitting the passenger in the back of the head. The headrest deployed and exploded with a lot of force. It was a very scary situation. I had no idea that the headrests were capable of that. Upon further investigation I saw that the plastic 'clips' that keep the headrest from going off had been completely shattered and broken making the headrest unfixable. When I called the Jeep dealership they told me if the 'clips' were broken that the headrest needed to be replaced. I am shocked that a 'safety feature ' malfunctioning is a problem that I need to pay to fix. (about $680 for a replacement plus labor cost) this could have resulted in a serious crash and injuries. This style headrest needs to banned. Also other Jeep owners need to be aware of this. It's very unsafe and Jeep needs to replace the headrest with a completely different safer headrest. I fear now that when I'm driving that the driver side headrest could malfunction and explode at the back of my head resulting in serious injuries. Ive talked to other Jeep owners with the same style vehicle and none of them were aware of this 'safety feature' with the headrest. And not one single mention in the owners manual about this deploying headrest. People need to be aware!!

- Milford, CT, USA

I was driving on I25 in denver and when I was just getting off the exit ramp I hit a very small bump and I heard a loud noise. I couldn't tell if it was inside or outside the vehicle at first. I looked over and was surprised to see that the passenger headrest had deployed its mechanism to move part of it forward to lessen the affect of whiplash from an accident. It was a startling noise and I wondered what would have happened if a family member would have been in that seat and been hit in the head by the headrest. Even more of a concern would be if the deployment would have been on the driver side. Who knows what would have happened if I had been startled by getting hit in head at highway speed. I now drive the car with the seat adjusted at about a 60 degree angle to avoid that scenario. I was shocked to find out from fca that there was no recall for such a serious safety issue. I complained to them and they are not standing behind the safety of their vehicles. I purchased the vehicle in 2017 as a certified preowned vehicle and that program wouldn't cover the repair of the vehicle either. The dealership wants to charge me $1,000 to fix it but they can't get a new headrest because it is back ordered. Obviously this is because it is happening to other Jeep owners. I also saw on a Jeep blog that this is happening to others. I found it very hard to believe that an oem does not have to repair a safety device that deploys for no reason and puts the passengers at risk. I look forward to hearing from you.[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Englewood, CO, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the driver's side headrest restraint system deployed without warning or impact while driving 20 mph. The contact jerked forward as if the vehicle had been rear ended. There were no injuries. The vehicle was taken to the dealer (ed koehn Chrysler Jeep Dodge Ram, 11282 w carson city rd, greenville, mi 48838, (616) 754-3635). The dealer stated that there was no recall on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer provided a case number and promised a call back. The manufacturer also informed the contact to call NHTSA to file a complaint. The failure mileage was 55,340.

- Stanton, MA, USA

Car was stationary in a parking lot, the mechanism that holds the active restraint head rest together failed, the restraint system activated a hit me in the back of the head. I notified fca usa. They told me that they would not fix or pay for the safety system, they offered no help what so ever.

- Buffalo, NY, USA

I was sitting in the vehicle parked not running. The passenger side active head rest disengaged and hit my daughter in law in the back of the head. The car was not moving nor was the car even running. This is something that Chrysler should take a look at because after review apparently this has been happening a lot. Chrysler will not help in anyway for me to fix this and this is it $830 repair. If this happens when someone is driving down the road someone could be fatally injured and someone else could be injured as well possibly in another vehicle. This is a safety hazard that Chrysler should make good on.

- Sciota, PA, USA

The driver's side active head rest deployed inappropriately and for no reason with no vehicle impact while parked inside my garage. The plastic tabs are broken and the headrest cannot be appropriately reset as it is designed to do. This is a manufacturer defect, there are hundreds of posts online with the same complaint, dealers refuse to repair outside of warranty. My particular case did not result in injury or crash, however if the headrest deployed hitting the driver while at high speeds could cause an accident or injury.

- Yakima, WA, USA

While parked, vehicle running, the "active head rest" deployed on the drivers side striking me in the back of the head.. vehicle was not in motion nor was the vehicle involve in a collision. Upon contacting Jeep I was told that this was normal wear and tear and would not be fixed due to my vehicle being out of warranty.

- Gilbert, AZ, USA

Headrest deploys without collision. While parked in driveway overnight, drivers side headrest deployed (popped open and forward). Dealership found no faults.

- Berkley, MI, USA

My driver side ahr headrest recently broke while I was in my car and I was very nearly hit by it, which would have caused injury for sure. I know that there are numerous problems with this part. The car was parked and only the left side deployed. The plastic pieces holding the headrest in are both broken.

- Fairfax Station, VA, USA

The driver's side active head rest deployed inappropriately and for no reason with no vehicle impact while parked. The plastic tabs are broken and the headrest cannot be appropriately reset as it is designed to do. This is a manufacturer defect, there are hundreds of posts online with the same complaint, dealers refuse to repair outside of warranty. My particular case did not result in injury or crash, however if the headrest deployed hitting the driver while at high speeds could cause an accident or injury.

- Dallas, TX, USA

Passenger headrest exploded when adjusting. Vehicle was not in motion.headrest exploded forward.

- Ocala, FL, USA

Front passager headrest deployed while parked and idling. Passager had just entered the vehicle.

- Lawton, MI, USA

The driver side head rest deployed while setting in driveway. Not in motion.

- Sweetwater, TX, USA

I was driving at about 10 mph and the front passenger headrest deployed hitting my fianc in the the back of his head. It appear the plastic latch broke on the inside of the mechanisms. This is an extreme saftely issue as I swerved due to the extremely loud noise. Upon searching on google it appears this is a major issue with the Jeep's Grand Cherokee for those year. This needs to be recalled before someone is injured. If I was on the freeway and it happened to the driver side seat then this could have resulted into a major accident

- Stockton, CA, USA

While stopped at a light the driver's side active headrest deployed striking the driver in the back of the head. There was no collision or somebody touching the active headrest. On inspection found two pieces of plastic that had broken off of the mechanism. The car is four years old with less than 47,000 miles.

- Peachtree City, GA, USA

Passenger front seat active headrest (ahr) deployed due to plastic clip fatigue. The vehicle has never been involved in an accident and was parked in my home garage when the ahr deployed. The plastic clips/tabs holding the ahr from popping out broke off and landed in the front passenger seat. This is a very dangerous issue as if it happens to the driver expectantly this could result in a severe accident. Jeep is aware of this issue and is doing nothing.

- Houston, TX, USA

My family was driving down the road at approximately 50mph on a 4 lane city street. I was sitting in the passenger seat speaking to my son in the back seat when I was abruptly hit in the side of the face with the seat. We had no idea what happened until my son said the seat blew up. We stopped and got out of the car to see that the headrest had deployed somehow.

- Scottsdale, AZ, USA

Front passenger headrest active safety device faiilure. Front headrests have active device that are designed to trigger in a rearend collision. Headrest is designed to release/ spring forward to help prevent neck injuries when vehicle is struck from the rear. Internal mechanism has failed plastic supports within are broken headrest cannot be reset thus active safety function cannot function. Headrest is stuck in the forward or triggered position. My local Jeep dealer milton ruben nor Jeep customer service will work with me on the cost of repair. Dealer quoted $755+ to replace. Note: There are reports of same issue when searched on the internet. Failure of this device could cause an accident if failure happened while driving. It is my opinion that Jeep should cover or at least cover some of the cost of replacement.

- Appling, GA, USA

The driver head rest deploued while driveing almost causeing the drive to loose controll

- Goodyear, AZ, USA

Front passenger seat squeaks excessively. Dealership said the (metal) set track is somehow worn down causing the seat not to sit firmly in the track. This play between the set track and seat is what is causing the squeaking. They advised me on replacing the entire seat track assembly. How could a seat that does not properly sit in the track not a safety concern if an accident occurs? also, how does the metal seat track get that worn on a fairly new vehicle that barley gets used (front passenger)?

- Sugar Grove, IL, USA