My 2014 Jeep Grand Cherokee was less than 6 years old and with 50,000 miles on it in July of 2020... the driver side active headrest restraint deployed while the car was parked and turned off. I was in the driver seat talking to my son who was in the front passenger seat, and we were waiting for someone. My head was suddenly snapped forward at the same time a loud bang occurred. I was shocked by the incident and realized how lucky I was that I had not been driving, as this surely could have caused a serious accident. At that point, the car was virtually undriveable as it pushed my head so far forward. I was shocked when I called the dealer to hear that there was no recall on this defective situation. I then realized many other people have had the same problem, and yet Chrysler has done nothing to recall this. I think this is a serious safety issue, made worse by the fact that they obviously know this and still are not doing anything to remedy it.

- Los Altos, CA, USA

The drivers side seat belt does not retract when released, causing it to be very loose when buckling up. Note: Estimate of when this happened is a guess. It was probably happening for a while only slightly and I didn't pay a lot of attention to it. But now it hardly retracts at all.

- Newark, DE, USA

Headrest detachment twice. The headrest on the passenger seat detached during parking, when I was living in Indiana in 2017. I fixed it in twin city Dodge Chrysler in lafayette, in (where I purchased the car in 2014). No collision at all and the headrest just detached for no reason. This is the first detachment. The second detachment is on my driver side headrest. It detached during parking in 2019 September. I brought my car to chapman Dodge Chrysler Jeep in scottsdale, AZ. The staff there told me the issue was a designing problem of Grand Cherokee. They used a plastic part in headrest. It is weak and can break off anytime. They said if I fix my driver seat headrest using the same plastics, it can still easily break simply because the plastic thing is too fragile. The staff told me Chrysler might recall it very soon and so I keep waiting. It's been November 2020 and still no recall. I want Chrysler to fix the problem completely. I do not want to use another weak plastic part that can randomly detach anytime. If the detachment occurs when I am driving 70+ mph, certainly it will kill me and someone else. I am scared of the plastic part and so I am driving without it being fixed, which is really causing my neck problem because it pushes my head several inches forward during driving. I really want the Chrysler to recall it as soon as possible, for the safety and health of every customer.

- Phoenix, AZ, USA

Sitting at a stoplight the driver side head restraint exploded. Car was not moving. Was on a city street.

- Knoxville, TN, USA

Popped passenger head rest while sitting stationary in the garage.

- Surprise, AZ, USA

I was getting ready to leave, the vehicle was parked when I heard an extremely loud pop noise! I thought it was an accident or something had smacked into my car until I realized the loud noise came from the headrest popping completely open! I am very grateful that I wasn't driving at the time as this surely could have caused accident and or injury or both.

- Lehi, UT, USA

My vehicles driver headrest popped open, exposing the inside of the headrest, randomly without coming into contact with anything that would've caused the incident.

- Panama City, FL, USA

Passenger headrest deployed on its own.

- Oxnard, CA, USA

Passenger seat head rest unexpectedly exploded outward while driving on the highway hitting my wife in the back of the head. Could not reset the headrest as it seems the plastic piece that holds the headrest into place failed and released it.

- Centennial, CO, USA

The vehicle was stationary in the driveway and I was getting out of the car when I heard a loud pop and I looked over and saw that the headrest had deployed out of nowhere.

- Midwest City, OK, USA

The headrest popped out during normal highway driving, the result almost caused a head on collision at 45 mph.

- Sonoma, CA, USA

I was in the car parked and out of nothing the headrest popped and hit my head. I tried to see what the problem was, but there was no way of putting it back in.

- Doral, FL, USA

The headrest on the seat, while sitting in car in my driveway it broke loose at the pin and hit the back of my head.the pin remained locked in and burst out at area that holds it in.

- Baytown, TX, USA

My Jeep was sitting under my carport and when I went to get into it the headrest had popped open. I didn't know what had happen until I google and found that other people had the same thing happen to them.

- Centerville, LA, USA

While my car was sitting idle at a stop light within the city limits of wilmington, nc the passenger side headrest exploded. There was no contact made to my vehicle, the headrest just exploded and sprung forward. Nobody was injured. Until I arrived home and googled what happened I didn't realize the headrest acted as an airbag or that this is a known issue with the 2014 Jeep Grand Cherokee.

- Wilmington, NC, USA

Driver side active headrest deployed without cause. The vehicle was unattended when this occurred, and is not repairable without replacing

- Wilmington, DE, USA

I was traveling 35 mph, alone in the vehicle, and the driver's active head restraint suddenly deployed without reason.

- Elkhart, IN, USA

I am driving this morning to an appointment in the I 75 when a take the exit at 20 mph and the front passenger side headrest deployed. No crash, nothing happen outside when I see my son and the boom of the headrest

- Tampa, FL, USA

While sitting at a stop light, passenger side safety headrest deployed on its own.

- Oak Harbor, WA, USA

Drivers side headrest became suddenly unattached and broken while stationary. Headrest cushion will not snap back into place because of a broke part inside the headrest with the mechanics, the part is unknown.

- Lake Charles, LA, USA