10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 35 / 0
- Average Mileage:
- 62,049 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Driver's side headrest trim visibly detached from backside. Noticed while parked in driveway. First, noticed tether hanging out from the top. Then, with a flashlight, I looked into the inside and see what looks like plastic brackets broken from the metal anchor point on top. I asked my wife (her vehicle) if she was in any accident and she said no. Doing research online, I found that this active head rest (ahr) trim is supposed to compress a spring and clip onto metal anchor. But this plastic is sheared off. Others have had this problem and there is a class action lawsuit commencing for this issue. My wife now cannot safely drive her vehicle due to headrest spontaneous failure. How is she supposed to use her vehicle?
- River Ridge, LA, USA
In this case, the vehicle was stationary or starting to move in reverse to hook a trailer. As I lightly put my hand on the passenger front headrest, it sprung forward. There was not a collision at the time of the event and no one currently sitting in the seat, although, a person was sitting there just a few minutes before this happened. Upon further inspection, I see the plastic of the inside of the headrest that hold a rod to keep it attached had broken apart. This should only happen during an accident.
- Minooka, IL, USA
My 2014 Jeep Grand Cherokee overland randomly had the driver headrest pop out of place and hit me in the back of the head while I was parked in my driveway.
- Panama City, FL, USA
The passenger seat head restraint deployed and was not involved in an accident and was stationary when it deployed.
- West Frankfort, IL, USA
Vehicle was stationary when I noticed the active head restraint was deployed. When I inspected it I noticed a clip that holds a metal pin that keeps the head rest in place was broken. There is no way to reset it because of that. I believe the clip broke because its to thin and under all that pressure trying to keep the head rest in place, it gives out and breaks.
- Moxee, WA, USA
I was on I-95N at approximately 65mph in North Carolina on 11/26/2021 when my wife and I heard a loud mechanical crash sound. My wife was sitting in the passenger seat and had been hit in the head by the headrest that had ejected randomly. There was absolutely no reason why the headrest should have deployed.
- Mount Pleasant, SC, USA
My 2014 Jeep Grand Cherokee was less than 6 years old and with 50,000 miles on it in July of 2020... the driver side active headrest restraint deployed while the car was parked and turned off. I was in the driver seat talking to my son who was in the front passenger seat, and we were waiting for someone. My head was suddenly snapped forward at the same time a loud bang occurred. I was shocked by the incident and realized how lucky I was that I had not been driving, as this surely could have caused a serious accident. At that point, the car was virtually undriveable as it pushed my head so far forward. I was shocked when I called the dealer to hear that there was no recall on this defective situation. I then realized many other people have had the same problem, and yet Chrysler has done nothing to recall this. I think this is a serious safety issue, made worse by the fact that they obviously know this and still are not doing anything to remedy it.
- Los Altos, CA, USA
The drivers side seat belt does not retract when released, causing it to be very loose when buckling up. Note: Estimate of when this happened is a guess. It was probably happening for a while only slightly and I didn't pay a lot of attention to it. But now it hardly retracts at all.
- Newark, DE, USA
Headrest detachment twice. The headrest on the passenger seat detached during parking, when I was living in Indiana in 2017. I fixed it in twin city Dodge Chrysler in lafayette, in (where I purchased the car in 2014). No collision at all and the headrest just detached for no reason. This is the first detachment. The second detachment is on my driver side headrest. It detached during parking in 2019 September. I brought my car to chapman Dodge Chrysler Jeep in scottsdale, AZ. The staff there told me the issue was a designing problem of Grand Cherokee. They used a plastic part in headrest. It is weak and can break off anytime. They said if I fix my driver seat headrest using the same plastics, it can still easily break simply because the plastic thing is too fragile. The staff told me Chrysler might recall it very soon and so I keep waiting. It's been November 2020 and still no recall. I want Chrysler to fix the problem completely. I do not want to use another weak plastic part that can randomly detach anytime. If the detachment occurs when I am driving 70+ mph, certainly it will kill me and someone else. I am scared of the plastic part and so I am driving without it being fixed, which is really causing my neck problem because it pushes my head several inches forward during driving. I really want the Chrysler to recall it as soon as possible, for the safety and health of every customer.
- Phoenix, AZ, USA
Sitting at a stoplight the driver side head restraint exploded. Car was not moving. Was on a city street.
- Knoxville, TN, USA
Popped passenger head rest while sitting stationary in the garage.
- Surprise, AZ, USA
I was getting ready to leave, the vehicle was parked when I heard an extremely loud pop noise! I thought it was an accident or something had smacked into my car until I realized the loud noise came from the headrest popping completely open! I am very grateful that I wasn't driving at the time as this surely could have caused accident and or injury or both.
- Lehi, UT, USA
My vehicles driver headrest popped open, exposing the inside of the headrest, randomly without coming into contact with anything that would've caused the incident.
- Panama City, FL, USA
Passenger headrest deployed on its own.
- Oxnard, CA, USA
Passenger seat head rest unexpectedly exploded outward while driving on the highway hitting my wife in the back of the head. Could not reset the headrest as it seems the plastic piece that holds the headrest into place failed and released it.
- Centennial, CO, USA
The vehicle was stationary in the driveway and I was getting out of the car when I heard a loud pop and I looked over and saw that the headrest had deployed out of nowhere.
- Midwest City, OK, USA
The headrest popped out during normal highway driving, the result almost caused a head on collision at 45 mph.
- Sonoma, CA, USA
I was in the car parked and out of nothing the headrest popped and hit my head. I tried to see what the problem was, but there was no way of putting it back in.
- Doral, FL, USA
The headrest on the seat, while sitting in car in my driveway it broke loose at the pin and hit the back of my head.the pin remained locked in and burst out at area that holds it in.
- Baytown, TX, USA
- Sebring, FL, USA