Driver side head rest deployed and is protruding forward.

- Norfolk, MA, USA

I was driving down the highway, my teenage daughter was in the passenger seat. Unexplainedly the seat rest burst from its attachment and hit her in the back of the head. Upon further inspection, the clips were broken and it was not fixable. Thankfully she was slouching at the time and was not injured.

- De Pere, WI, USA

Re: 2014 Jeep Grand Cherokee limited I was driving in town (under 30 mph) and slowing down for a stop light. There was a loud popping sound... when I stopped, I found that the headrest on the passenger side front seat had separated/deployed into two main pieces that would push the passengers head forward! I cannot return the headrest to it's original position! this makes it so there cannot be a passenger (anybody!!!) sitting in that seat!!! I will have to take the car to the dealership to have this fixed!!! this is wrong and should not happen!!! it"S not safe!!! Jeep should fix this at no expense to the vehicle owner (before it ever happens)! it could injure someone without any reason except for a car defect! it should be fixed at no cost to the vehicle owner!

- Spokane, WA, USA

I I was sitting at a red light with no others cars around me and no occupants in the car. All of a sudden I was hit in the back of the head. It was hard enough that I saw stars which resulted in a minor headache. No lights came on, no warning of any kind. I proceeded to a parking lot to see what it was that hit me and my headrest had come apart and popped forward.

- Spring, TX, USA

While driving down the road at highway speeds the passenger side active headrest system deployed. Upon examining it appears that the plastic structure that holds the pin in place on both ends failed on the end closest to the middle of the car. The 'clip' which holds the pin and would release it in an accident was still holding onto the pin. There was a passenger in the sean, how fortunately had his head forward incidentally when the deployment occurred and was not struck.

- Fairfield, CA, USA

Went out morning to get into the car that had been sitting in the driveway overnight and found the driver headrest deployed.

- Katy, TX, USA

My 2014 gc altitude had the drivers side active head restraints headrest randomly deploy as no part of a collision this past weekend. This is not only a major safety risk for the passenger but, could have been quite traumatic should the random deployment have caused a major accident. I have spent way too much time researching and the most common problem is one of plastic failure. Look inside the head rest for the small metal, horizontal pin and if it is still held in place by the metal retaining hooks then the plastic failed in the headrest. NHTSA has had an investigation opened on it for a year now but, I don't think there has been any movement on it since late last year as the manufacturer stalls for time. I hope this will result in a recall at some point in the very near future before more people are injured.

- Pittsburgh, PA, USA

The headrest randomly bursted open while driving. No impact or crash occurred during or prior, just randomly popped open.

- Falls Church, VA, USA

The headrest on the driver side seat deployed without it being in a car accident.

- Miami, FL, USA

Upon backing out of a parking spot my active headrest restraint deployed with no reason other than faulty equipment. The headrest struck the back side of my head. I have been suffering from a migraine for 2 days after the incident.

- St Petersburg, FL, USA

Headrest deployed without any accident and has broken tabs not running just parked, car has 71,000 miles and just had to replace lifters and rockers already not covered by warranty that "expired"

- Ormond Beach, FL, USA

While my wife was driving her Jeep the headrest on the passenger side deployed its safety measures for its active headrests. She was going around 15-20 mph through a subdivision. No jarring or abrupt motions were done during the deployment. While this did strike me, it did not cause any type of injuries, however we do have two children and I'm thankful they were not in the seat at the time. Upon inspection of the headrest, I can see where plastic clips look to have broken off. Pictures of this are attached. I would request the NHTSA to take a look into these reports as I've seen they're common. I worry now that my wife's drivers side will deploy on her at random while she is driving causing an accident. I contacted my local dealership who stated they know of the issue however it is not part of a recall or warranty and would likely be around $1,000 to resolve.

- Cookeville, TN, USA

My 2014 Grand Cherokee was parked and the head rest popped out. It broke a piece when it popped open and now has to be completely replaced.

- Carthage, MS, USA

My vehicle was stationary. Deployed/broken tabs with passenger active headrest on my 2014 Jeep Grand Cherokee. I did not have any accidents so I am confused on how it could have even deployed. I was in my vehicle and noticed the headrest was deployed. I am concerned because it is the same system with my airbags, I do not know if my airbags are faulty at this point. I called the dealorship and they said there were no recalls for this problem. Looking for a goodwill replacement of the headrest. If someone has information on what direction ican take please help.

- Huntsville, AL, USA

The active head restraint deployed while parked in my driveway. This is the driver's side headrest. Now my wife is afraid to sit on the passenger's side fearing injury from a headrest deployment on that side.

- Jacksonville, FL, USA

Passenger side active head restraint (ahr) unexpectedly deployed overnight while vehicle was parked in driveway. There was no indication that their was a problem nor was the vehicle involved in any sort of accident or impact. Visual inspection indicates that the plastic retention clip portion of the ahr broke away from the metal pin mechanism causing the ahr to deploy.

- Spring, TX, USA

I was driving and my active headrest deployed unexpectedly without cause.

- Dallas, TX, USA

The passenger headrest deployed while I was driving down the road on a city street no one was around my vehicle the street was empty my husband was in the passenger seat and it slammed into the back of his head. Now I'm nervous that the driver aide will do the same.

- Surprise, AZ, USA

I was driving today August 25 when suddenly I hear like a explosion I thought a car hit me I felt a pain in my head. When I stopped the car I noticed that the headrest of my Jeep was open.

- MayagÜEz, PR, USA

I went to my car one morning and sat in the front seat. While sitting in the seat the headrest made a loud piping sound and hit me in the back of the head. It through me forward and my face hit the steering wheel.

- Lawrenceville, GA, USA