10.0

really awful
Crashes / Fires:
66 / 2
Injuries / Deaths:
32 / 0
Average Mileage:
29,263 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2014 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #371

Apr 132021

Grand Cherokee

  • miles
Left head cyclinder in engine cracked with coolant leaking to engine. 2011-2013 were extended on warranty for this but not the 2014 yet. To fix the 1 issue apparently requires replacing several other parts resulting in a astronomical bill. When got back from getting checked out the engine now makes a ticking sound. Also gear shift issues where the car will say in desired gear and won't go into park and stall out. The second was a recall but my VIN was not included. Gear shift issue happens at random and has left me in the middle of the street.

- San Ramon, CA, USA

problem #370

Apr 122021

Grand Cherokee

  • 124,000 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving various speeds, the vehicle shifted from drive to neutral inadvertently. The contact notified neal auto company greenwood (922 us-82, greenwood, ms 38930) of the failure and was informed by the dealer to contact NHTSA. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 124,000.

- Indianola, MS, USA

problem #369

Mar 252021

Grand Cherokee

  • 44,563 miles
Bangs when car starts and stops rough shifting when speeding or slowing down.the car shutter and stop with out notice in traffic driving at 35-40 mph.took it to a transmission shop recreated the thought it might be low on fluid added fluid could not find a leak. Bringing it back for repairs.this problem started in 2-10-21. Creates a hazard when it shuts down in heavy traffic!!

- Billings Heights, MT, USA

problem #368

Mar 182021

Grand Cherokee

  • 70,000 miles
Service shifter light came on (for transmission shifter) while in motion at 70K miles. This appears to be a common issue across gc and Jeep charges $300 to repair. See cargurus.com for similar incidences with no resolution.

- Lusby, MD, USA

problem #367

Jan 062021

Grand Cherokee

  • 58,000 miles
Service shifter warning comes on every time I start my Jeep and then goes away. This is a known issue that many Jeep owners have complained about. It is also very expensive to fix if no longer under warranty. I was told by my dealership this was not covered under my warranty and quoted $1400 to fix it. This should be Jeep's responsibility as it is a hazard when this warning appears while driving. Please look into this problem there are so many complaints listed online for this. There are over 170 complaints that I have seen.

- Deerfield Beach, FL, USA

problem #366

Jan 102021

Grand Cherokee

  • 130,031 miles
The electronic shifter maintenance require light keeps coming on with check wngine light and won't drive had at dealership several times can't fix?? please help getting expensive

- North Charleston, SC, USA

problem #365

Feb 142020

Grand Cherokee

  • 108,000 miles
Cylinder head misfire #2 and service four wheel drive light. I had taken it in to our local mechanic he said the head needs to be replaced there is a current recall and extended warranty out now with the same problems but our Jeep is not on the VIN list (pentastar tic) is what our mechanic called it.

- Park Rapids, MN, USA

problem #364

Feb 222021

Grand Cherokee

  • 326,000 miles
On Monday, January 22, 2021 around 3 pm, I was driving on the freeway and my Jeep automatically shifted into neutral and the words 'auto park' disabled appeared on the screened. I immediately shifted it back into drive and continued drive and exited and went to a gas station. I turned it off, pumped gas and turned it back. When I tried to back up, it immediately shifted the car into park. I called the nearest dealer and asked what it could be? they checked for recalls and said that recall for a similar defect was already repaired on my vehicle, maybe it was low on transmission fluid. They also recommended looking to see if any other 2014 Jeep had experienced the same problem. This is the first time my vehicle has ever done that. I asked if it could be related to the extreme cold. I contacted Chrysler and the representative said make an appointment and take it to a dealership. I have scheduled the appointment.

- Damon, TX, USA

problem #363

Feb 052021

Grand Cherokee

  • miles
Hello, my vehicle has had a number of recalls for emissions and drive train. Due the number of modifications by Jeep, my vehicle's performance has been negatively affected to a point that sometimes it is dangerous to drive. Every software update results in lower mileage and sluggish performance. Now Jeep is slow rolling egr recall and letting a dangerous situation to develop.

- Haymarket, VA, USA

problem #362

Jan 312021

Grand Cherokee

  • 83,000 miles
With the vehicle running, in park, on a slight inclined driveway, rolled backwards until foot break was engaged. Only made less than 1 foot before operator intervention. Removed foot from manual break, approximately 3 minutes later, the vehicle rolled backwards again while in confirmed park. Again, less than 1 foot before operator intervention. Note: A slight amount of snow/ice was present on the drive, however both driver's side wheels were free of snow/ice during the occurance, vehicle is 4WD. I have not parked on an incline since the occurance.

- Des Moines, IA, USA

problem #361

Feb 012020

Grand Cherokee

  • 5 miles
I have took my vehicle for a shifter recall. They did a programming they said and that it should have fixed the problem. I explained to Chrysler capital about how my vehicle would shift into neutral after throwing itself into other gears. I would have to turn off the vehicle and begin driving again. Now my vehicle hardly drives and the transmission makes a loud cracking noise. This recall made my transmission go out.

- Chicago, IL, USA

problem #360

Dec 012020

Grand Cherokee

  • 120,000 miles
From stop to 1st and 2nd gear the transmission has a knock when on hill or even flat ground when acceleration is applied. After 2nd gear this is not an issue.

- Louisville, KY, USA

problem #359

Jan 282021

Grand Cherokee

  • 82,833 miles
Vehicle shudders when accelerating, mainly low speeds. Jeep dealership investigated and stated transfer case needs replaced.

- Buford, GA, USA

problem #358

Jan 112021

Grand Cherokee

  • 129,000 miles
We were driving down the road and the car went into neutral. We were stuck on the middle of the road while we tried to get it to go back into drive. If this would have happened when we were turning out in front of a car or on a bridge it would have been really bad and more than likely caused a bad wreck. Everywhere I read says these cars a now for the shifter problem but doesn't appear to have a recall for my exact VIN. We had to stop driving the car because we are scared it is going to get us in a wreck. The Jeep dealer near us said that we need a new electronic shifter. It is on back order until early February. What can we do to get this replaced free of charge because this is a major safety issue and could cause horrible wrecks. We were driving down the road getting ready to turn onto and I70 on ramp when the car just went to neutral and stopped. The car was stationary for maybe a couple of minutes while we tried to get it back in gear and drive straight home. We got lucky we did T get hit by a semi truck because it is a very busy area because there are 2 truck stops that drive through there.

- Boonville, MO, USA

problem #357

Dec 172020

Grand Cherokee

  • 82,000 miles
Vehicle went into neutral? loss of power and then reengaged again. Transmission was looked at had code 716. Upon further investigation the clutches were worn so the transmission had to be rebuilt. Now it is experiencing electrical issues causing the vehicle not to operate.

- Windsor, CO, USA

problem #356

Dec 252020

Grand Cherokee

  • 66,000 miles
I have been going down the road 3 different times at a normal speed 55 and it down shifts to a lower gear on its own.the only way I can get it out is to make a complete stop and put it in neutral or cut the vehicle off and restart. I have put very few miles on this Jeep since I purchased it. This happened the last time I drove it and almost caused an accident. This happens just going down the main roads and I am getting afraid to drive it. I have not drove it agian because I am afraid of causing an accident.

- Jefferson, NC, USA

problem #355

Jan 062021

Grand Cherokee 6-cyl

  • 79,500 miles
El vehculo estaba en marcha Y encendi el check engine Y SE puso en neutral solo Y no corra hacia alante, luego tambin encendieron ms luces de tablero Y un cartel que dice service shifter.esto paso en un semforo de una calle secundaria

- Grand Prairie, TX, USA

problem #354

Jan 012021

Grand Cherokee

  • miles
Pentastar 3.6L rear main seal leak

- Enid, OK, USA

problem #353

Dec 192020

Grand Cherokee

  • 86,000 miles
I was coming to stop at a stop sign and heard a loud pop and the truck jerked forward. The truck was slow going into first gear and would not go into reverse. Truck has 86,000 mikes on it and happened out of the blue. It appears that there are issues with transmissions for Jeep as the manufacturer has them on back order.

- Fredericksburg, VA, USA

problem #352

Dec 232020

Grand Cherokee

  • 128,000 miles
On 12/23/2020 at 6:00am I was driving on long point road when the vehicle completely shutdown - all electrical, engine, lights, breaks, etc. I was driving at approx. 30mph heading towards a round-about when everything shutdown. The loss of power resulted in not being able to slow down. Luckily there weren't any cars in the round-about when I entered. However, it was a rather tight round-about and was not able to make the turn and I went over the curb and drove straight through the middle of the round-about.. the car restarted after about 3 seconds and the check engine light came on. Once the car restarted, acceleration was extremely limited. I continued to proceeded down long point road until I could pull off. About 1-2 minutes after the first power failure, another power failure/complete shut down occurred. The second power shutdown lasted about 5-7 seconds and turned back on. I immediately pulled off and shut the car off and let it sit for several minutes. When I restarted it, the check engine light was on, but went off after several hours. It's worth noting, I just received the ecodeisel software updated (I think V7). This update was performed on 12/21/20

- Mount Pleasant, SC, USA

Read the next 20 complaints »