10.0

really awful
Crashes / Fires:
6 / 18
Injuries / Deaths:
3 / 0
Average Mileage:
17,771 miles

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« Read the previous 20 complaints

problem #222

Nov 052016

Grand Cherokee

  • 20,000 miles
Multiple problems with the forward collision warning (fcw) and adaptive cruise control (acc) systems 1) system will issue false brake warnings (and apply brakes if enabled) on clear straight roads with no other cars or obstructions. 2) system will disable itself at random intervals disable itself for a period of time (10-20 minutes). Only notification is brief "fcw/acc system disabled" notification in gauge cluster - no audio warning that important safety system disabled itself. 3) when using acc, when vehicle resumes set speed after autonomous braking, vehicle will accelerate into back of next vehicle ahead - have to manually intervene and apply brakes to prevent collision. Note that this vehicle uses a Bosch lrr3 radar sensor system for the fcw and acc features. Vehicle has been into Jeep dealers for service for this issue five times, and even after opening star case with Jeep/Chrysler fca, still no fix for this serious safety issue.

- Columbus, NJ, USA

problem #221

Apr 062017

Grand Cherokee

  • 55,000 miles
Shifter doesn't work. Car wouldn't shift to park and the car engine wouldn't shut off

- Springfield, VA, USA

problem #220

Mar 222017

Grand Cherokee

  • 56,000 miles
"takata recall" driving to work my car made a loud whistling noise and the battery light came out. I let it sit during work and after work I started it up. I then hopped in and while driving I noticed a burning smell coming into the truck and it was smoking from the hood at a stop light. I proceeded home and the smoke was now inside the car. My baby cousin was in the car and he began coughing, that's when I looked over and noticed it was very smoky in the car. I kept driving home (the street way) rolled the window down slightly for ventilation and noticed that my parking sense light came on. At the next light, my abn light came on along with the check engine light, and several other lights. That began to scare me and I knew it wasn't just my battery. The next time I took my foot off of the brake the smoke from the hood increased as well as in the car. The windshield wipers began going crazy, and I could tell that the car wasn't letting me use the gas anymore and the wheel began to lock up. This really made me nervous because it was extremely hard to turn it. At this point im panicking and causing traffic. Pulling into a safe location, the wheel was completely locked at this point and even pushing the brake was hard. After coming to a complete stop the car wouldn't let me put it in park, then the vehicle just shut off. The smoking continued for a few minutes but I jumped out as soon as it came to a stop. Luckily I took another route home or else I would have been on the highway when this happened. I then called aaa and waited outside to get the truck towed. It took them 25 minutes to come after a 5 minute phone call requesting their services. I got my belongings out of the truck and it still smelled like burnt smoke even after waiting with the window cracked. I don't have pictures, I have videos.

- Chesapeake, VA, USA

problem #219

Feb 202017

Grand Cherokee

  • 28,000 miles
The contact owns a 2014 Jeep Grand Cherokee. While driving 30 mph, the low beam headlights became inoperable without warning. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 28,000. The VIN was not available.

- Allentown, PA, USA

problem #218

Feb 082017

Grand Cherokee

  • 30,000 miles
The alternator started smoking after driving it 1/4 mile and then stopping. Alternator was smoking while the vehicle was in motion. Alternator continued to smoke after the vehicle stopped. The alternator turned a cloudy black because of the smoke and the car suddenly did not work. Vehicle was towed (for free) to raf's auto repair in kapolei, hi and fixed. The mechanic said that the error code for the Jeep stated that the alternator suddenly failed for unknown reasons. Most likely a faulty alternator. The grand total to fix this issue was $863. I called Chrysler to see if my vehicle had a faulty alternator recall. It did not. So I could not get it fixed by Chrysler. I gather from the 10 recalls on my vehicles year make and model group, that this alternator was a factory default and I should not be paying for it. This issue should be taken into consideration by Chrysler company and I believe that Chrysler should pay for this repair bill.

- Kapolei, HI, USA

problem #217

Feb 012017

Grand Cherokee

  • 44,000 miles
Owner has been having ongoing issue with head unit in 2014 Jeep Grand Cherokee limited w/44K miles. Vehicle was originally bought back by Jeep for electrical issues then resold. Radio unit was already replaced twice by the previous owner and the new owner is being asked to replace it for a third time out of pocket. Head unit freezes rendering the functions unusable. Additionally, the screen remains black on start up preventing use of the radio, phone, rear backup camera and use of the heat controls such as temperature and area of heat distribution. Will occur while running and when starting up.

- Bridgewater, MA, USA

problem #216

Jan 272017

Grand Cherokee

  • 51,000 miles
While driving battery low voltage alarm occurred. Shortly after, electrical systems began to shut down, lost power steering, then engine shutdown. I was able to get to shoulder of a major highway. Vehicle had no power :all electrical indicators, displays, lights, including shifter were off and could not be turned

- Mullica Hill, NJ, USA

problem #215

Dec 012016

Grand Cherokee

  • 0 miles
Fca refuses to do open recalls they claim vehicle was in Missouri with 69K miles on it. Vehicle is a 1 owner Chrysler capital lease return with 29K miles used and seviced in California only. 5 open recalls

- Santa Rosa, CA, USA

problem #214

Nov 012014

Grand Cherokee

  • 1,000 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the engine stalled numerous times while driving various speeds. The gear system also emitted a noise and jerked while shifting gears. As a result, the contact struck an object while driving. There were no injuries. In addition, the heating system failed. The air conditioner and heater made a loud noise when activated. The vehicle was taken to the dealer several times for the failures. The dealer upgraded the software system several times, but the failure was not corrected. The vehicle was repaired per NHTSA campaign number: 16V529000 (power train), but the failure was not corrected. The manufacturer was not notified. The approximate failure mileage was 1,000.

- Ashburn, VA, USA

problem #213

Sep 272016

Grand Cherokee

  • 9,500 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the doors locked automatically and the bluetooth would not connect without warning. The vehicle was serviced per NHTSA campaign number: 16V249000 (power train, service brakes, hydraulic). After the repair, the bluetooth still would not connect and the radio cut off. The dealer performed a software update. The manufacturer was notified of the failure. The failure mileage was approximately 9,500.

- Spring Hill, FL, USA

problem #212

Mar 012016

Grand Cherokee

  • miles
The contact owns a 2014 Jeep Grand Cherokee. When the vehicle was started, the navigation screen was blank and a blue color. When the push button start was initiated, the contact had to make numerous attempts to ensure that the vehicle was on or off. The contact had not experienced any failures until the vehicle was repaired for a manufacturer's recall. The dealer was notified of the failure several times and had not provided a solution. The manufacturer was notified of the failure. In addition, the engine raced several times. The recall details were not provided. The VIN and failure mileage were not available.

- Los Angeles, CA, USA

problem #211

Sep 132016

Grand Cherokee

  • 12,000 miles
The contact leased a 2014 Jeep Grand Cherokee. The vehicle hesitated when making a complete stop and when accelerating. In addition, while driving highway speeds, there was a sudden loss of power and the contact had to coast the vehicle over to the side of the road. The vehicle was parked at the contact's residence and was unsafe to drive. The contact notified two dealers and they were unable to supply the remedy and parts to repair the vehicle. The contact later received notification of NHTSA campaign number: 16V529000 (power train). The two dealers mentioned that the parts were unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 12,000. VIN tool confirms parts not available.

- Long Branch, NJ, USA

problem #210

Aug 112016

Grand Cherokee

  • 40,000 miles
After starting vehicle, driver smelled smoke, but did not know the source of smoke. (driver thought it might be something burning in the neighborhood.) by the time driver had driven 2.2 miles on city roads (at speed <40 mph), smoke began billowing from the usb port on the front dash. Driver pulled over on the shoulder of a city street. The front dash around usb port was now glowing orange. Driver turned off vehicle, tossed a cup of water onto front dash in area of usb port, exited vehicle and called 911. Police and fire personnel responded. First responders said water extinguished fire. Vehicle owner called local Jeep dealer, who said in the case of fire to call Jeep customer service at 1-800-992-1997. Local Jeep dealer suggested the owner also call owner's insurance company. Jeep customer service assigned a case # and said owner would be contacted in 2-3 business days. Owner had vehicle towed to local Jeep dealer. Jeep fca sent a 3rd party investigator to inspect the vehicle. 21 days after fire incident, Jeep fca issued a letter to owner stating, "in the absence of any substantiating evidence indicating that the cause of the fire was attributed to a condition existing in the vehicle when it left our manufacturing plant, we find it necessary to deny responsibility in this matter."

- Hattiesburg, MS, USA

problem #209

Jul 152016

Grand Cherokee

  • 10,000 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle experienced a complete loss of power. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the battery failed and needed to be replaced. The vehicle was repaired; however, the check engine warning indicator illuminated. The manufacturer was notified of the failure. The failure mileage was approximately 10,000.

- Calabasas, CA, USA

problem #208

Jun 202016

Grand Cherokee

  • 50,000 miles
The shifter problems have been well documented but I read about the proposed solution and from my experience that will only fix part of the problem. Unless the driver is paying close attention the vehicle may not be in park. But it is also very easy to shift from park to neutral. The near miss I had was leaving a parking lot that had an incline to a very bust street. I thought I was idling to the ease of the street but I was actually in neutral. When I let off the brake to pull onto the street the car rolled into oncoming traffic but obviously did not excellerate when I hit the throttle. Scrambling to get the car in gear it took a few prescious seconds to realize you have to push on the brake in order for the transmission to shift. Too much to think about in those circumstances. The shifter is going to get others killed unless a complete new system is installed. This car has many great safety features but in many cases there just isn't enough time to react. I'm a 40 year experienced licensed driver with class a cdl. A driver should not have to concentrate on the shifter. It should be a natural motion. This is a ticking time bomb that must be repaired or it will cause more accidents and deaths. Please keep in mind that an alarm that tells the driver the car is or is not in park will only fix part of the problem. I routinely find myself in the wrong gear. Jeep is trying to find a cheap way out that is just not going to work.

- Willow Park, TX, USA

problem #207

Jul 012014

Grand Cherokee

  • miles
14V-391 this recall has been open since July 1 2014, but every time I call the dealer to get it fixed they tell me there are no parts available.

- Centennial, CO, USA

problem #206

Jul 092016

Grand Cherokee

  • 21,000 miles
The contact owns a 2014 Jeep Grand Cherokee. While the vehicle was parked, an unknown chime was heard and the battery warning light illuminated. The vehicle lost power, but was able to restart. The vehicle constantly lost all electrical function. The vehicle was taken to the dealer where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V634000 (electrical system). The manufacturer was not notified of the failure. The failure mileage was 21,000.

- Guaynabo, PR, USA

problem #205

Jun 182016

Grand Cherokee 4WD 6-cyl

  • 1,000 miles
This has to do with the electronic shifter that has been in the news lately. I have read that, finally, Chrysler is addressing this problem. The solution they have come up with, to put the car in park if the driver's door is opened, does not suffice to fix this issue. Here is why: I have had the situation, where I pull my car into my garage which is on a slight incline. My kids jump out of the car, and walk around the back to get into the house. As is often the case, I have a few things to gather up, so I am not as quick to exit the car as they are. Kids are behind the car and I take my foot off the brake and the car starts rolling backward while the kids are behind it. It is only by extreme luck that I did not kill both my children. I would like to add, that even though I am painfully aware of the situation with the shifter, and I am extremely diligent, you can become distracted and forget. For the record, I have sent messages to Chrysler (specifically, when they sent their customer satisfaction survey after I first received the car) that mentions this as a problem. I have brought it to the dealer's attention. No response. This is a big problem. The second I read about that young man getting killed in la I said to my son that I would guarantee he was driving a Jeep. I have been saying someone was going to get killed for nearly two years, and now someone has. And, I would be willing to bet there are others who just didn't realize why or what happened to them. Please require them to make a better fix and to call each and every Jeep owner and verbally describe this issue. There are people who don't read their mail, who do not speak english etc. Their fix is not going to alleviate this problem. Thank you.

- Pelham Manor, NY, USA

problem #204

May 272016

Grand Cherokee

  • 24,150 miles
The contact owns a 2014 Jeep Grand Cherokee. While driving 65 mph, "do not drive in park" was illuminated on the instrument panel. The contact pulled the vehicle over to the shoulder and exited the vehicle. The vehicle was towed to a dealer where the failure could not be determined. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 16V240000 (power train). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 24,150. VIN tool confirms parts not available.

- Lexington, SC, USA

problem #203

May 232016

Grand Cherokee

  • 18,000 miles
My emergency brake light is flashing on my dash board, and it is making a chiming noise when flashing as I drive my Jeep. The main issue other than having it going on and off some time a few time a day sometimes not for a week than a few days in a row is that when I am on an open highway with cruise control on doing 70 mph the cruise control will shut off every time it flashes. I fell the this is a safety issue when your cruise controls shuts down without any warning. The dealer has not corrected this issue. I just got a recall notice to day S27/NHTSA 16V-240 to make sure my vehicle is in park and foot brake on. My foot brakes says it is on at 70 mph when it is not on. This happened a lot today on my trip, but has been going on for over a year

- West Chester, PA, USA

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