10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
39,553 miles

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« Read the previous 20 complaints

problem #26

Oct 062017

Grand Cherokee 6-cyl

  • 36,000 miles
Several months ago all power on my jepp cut off as I was driving on a 55 mph two lane road. I was able to pull off to the side of the road and re-start the vehicle. I took the vehicle to the Jeep dealer and they did a "computer upgrade" which they said resolved the issue. Since that time the vehicle has operated correctly. I 'm currently on a road trip from punta gorda, fl to panama city, fl - some 500 miles from my home. Over the past two days, the vehicle has completely lost post five times while in motion, which is extremely dangerous when traveling on I-75 at 70 mph. I called the local Jeep dealership in panama city, and they indicated they were unable to assist me because they already had several cars sitting on their lot (that drivers would not operate) because of the same issue. There are currently no replacement parts available. They would not authorize a rental car, nor had any timeframe available for resolution of this issue. I am currently in the position of being 500 miles from home, while I am scheduled to assist with placing an elderly aunt and and uncle in an assisted living facility on Wednesday. I called the Jeep customer care line, and they said they would assign a "case manager" to look at my situation, but I have received no response from them thus far. It should be noted that this is the sixth recall that I received on a vehicle that is less than four years old. The consumer stated the vehicle was repaired.

- Punta Gorda, FL, USA

problem #25

Jul 202017

Grand Cherokee

  • 37,528 miles
Vehicle stationary at gas station, using gasoline 87 octane and filling vehicle, after about 8 gallons fuel spits out of filler neck and pump stops, I have to slowly and repeatedly squeeze pump to get tank to fill. Had the same problem with my 2008 Jeep Wrangler a few years back. When fuel spits out of filler it spits on me and the ground potentially causing fire hazard and definitely bad for the environment.

- Farmingville, NY, USA

problem #24

Apr 012017

Grand Cherokee

  • 80,000 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the capless fuel tank leaked fuel from the nozzle and the check engine indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the seal needed to be replaced. The failure was not remedied. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was approximately 80,000.

- Gilabend, AZ, USA

problem #23

May 012016

Grand Cherokee

  • 40,000 miles
The contact owns a 2014 Jeep Grand Cherokee. While refueling the vehicle, the nozzle would intermittently shut off after two to three gallons had been filled into the fuel tank. The vehicle was taken to the dealer where it was diagnosed that the fuel filler neck was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.

- Aberdeen, NJ, USA

problem #22

Jan 152017

Grand Cherokee

  • 39,050 miles
My Jeep only has 41000 miles on it. The check engine light is on so there for I cant even get a va.inspection on it. The remote start will not work as long as check engine light is on. I had it checked and was told it was the fuel neck was leaking air and lost its seal. Just the part to fix it cost around $ $500 plus the labor at $250 this is a new idea from Jeep not to have a gas cap for the fuel neck. I think this should be a recall by Jeep since their new idea does not work. 2014 was the first year that Jeep dosn't have a gas cap. Just think, I invested $42000 in my Jeep with only 41000 miles on it and I cant get a va. Inspection sticker on it without spending another $750 on it, just because their new idea doesn't work. I hope you can help me with this problem. Thank you.

- Cedar Bluff, VA, USA

problem #21

Jan 192017

Grand Cherokee

  • 33,000 miles
Service def came on at 34,000 miles. Dealer said that the def was contaminated with crystals and the pump needed replaced. Refused to cover it under warranty due to contamination. Only peak blue def which meets iso 22241 has been used in the vehicle. Dealership then told us to drive the vehicle until the back ordered part was available. When queried about the vehicle going into "limp mode" they agreed it was a possibility. They would not provide a loaner vehicle until the part arrived and will not cover under warranty. There are hundreds of cases on Jeep forums with the same issue. It is a safety issue if a dealer tells you to drive a vehicle they know will go into limp mode, especiallly on a freeway. We also have a 14 month old child and live in Colorado, breaking down on the side of the road is not an option. The dealer does not return phone calls and Chrysler customer care sided with the dealer and provided no assistance.

- Peyton, CO, USA

problem #20

Jul 242016

Grand Cherokee

  • 47,000 miles
I purchased a Jeep Grand Cherokee limited edition from willie racine dealership in Vermont. I have had constant issues fueling the vehicle. Either the pump clicks off like the vehicle is full when it is empty or the pump does not click off when the vehicle is full. The first incident was the first fuel after purchase. The pump clicked off in the beginning of the fueling process. I attempted to position the nozzle a little different and restarted to fuel. When I did this the fuel came back out and covered my shoes and pants with fuel. I immediately let the sales person know I was having a problem that concerned me and he stated to try other pumps. Trying other pumps did not work. I began the fueling process and the pump did not shut off when the vehicle was full. It resulted in gas splashing onto my face, eyes, body, and feet. In addition the vehicle was drenched in fuel. The service station had to shut down the pump and clean up the chemical spill. Dealership had the Jeep 7 days. I brought it back to them and asked them to do the first fill after the fix. The vehicle again overflowed all over. It creates strong fumes for days inside the vehicle. It is a major threat to my personal safety and health as well as to others if a fire starts.this is unacceptable.

- Essex Junction, VT, USA

problem #19

Jun 032016

Grand Cherokee

  • 39,000 miles
A part of the fuel pickup tube was noted missing when I brought the car in for a check engine light on June 3,2016. I paid for the dealer, West herr Dodge in orchard park, NY to order the part that day. I called several times to see if the part was in, including today and was told it wasn't. I was also told there are over 1700 of these parts on back order, which makes me believe this is a common problem that needs further looking into, especially at a cost of over $350.

- Lakeview, NY, USA

problem #18

May 102016

Grand Cherokee

  • 22,400 miles
Vehicle failed suddenly while turning in the middle of a busy intersection (city driving). Vehicle systems reported electronic throttle module failure, electronic barking system failure, airbag system failure, vehicle sensor failure all simultaneously. Check engine light turned on.

- Lafayette, CO, USA

problem #17

Oct 082015

Grand Cherokee

  • 20,699 miles
Car completely shut off while driving on a busy street without warning. Dearlership says nothing is wrong with it and wait for the car to shut off on a regular basis. Then maybe they will be able to pin point the issue. This is the second issue with the car on 7/31/2015 car shut off while driving on a busy street without warning. Turns out the fuel pump went bad.

- Pontiac, MI, USA

problem #16

Sep 222014

Grand Cherokee

  • 5,000 miles
Vehicle is an eco-diesel model. Engine check light came on and the vehicle abruptly lost power as we accelerated away from a stop light. Initially the vehicle would not go over 20 mph. It gradually allowed us to get up to about 50 mph, but with noticeable vibration. Then a notice displayed on the information center telling us to service the electronic speed control. Took it in the next day and the dealer said we were driving with left foot on the brake and right foot on the accelerator causing the computer to be confused. Same problem happened a second time a week later. This time it gained enough power to get us up to 40 mph and home. We then had it towed to the dealer. Not sure what they did to fix the problem but it has not happened since, however the engine check light has come on again 3 different times. Each time the dealer says that they don't know what is causing the problem. The first two times the engine check light came on the dealer said it was ok to drive until they could schedule service. The third time we asked the dealer to contact Jeep headquarters for technical support. Corporate Jeep said not to drive the vehcile with the engine light on, that it could cause serious problems. On-line research and discussion with other local owners of the same eco-diesel model suggest this is a systemic problem with potential safety issues.

- Sandia Park, NM, USA

problem #15

Feb 222015

Grand Cherokee

  • 13,000 miles
Upon starting car blue/gray smoke comes out of exhaust. Smoke billows for 30-40 seconds. Recurring issue specifically when car is parked on incline in driveway. Been told by dealer there is no recall but it is a common problem.

- Staten Island , NY, USA

problem #14

Nov 122014

Grand Cherokee

  • 1,000 miles
FROM A STOP, RIGHT TURN, ACCEL TOWARDS PLANNED SPEED OF 60. AT APP. 50MPH APPROACHING GUARDRAILS THEN BRIDGE THE VEHICLE 'LOCKS UP' (NO SCREECHING BRAKES), THOUGHT 'TRANS' (PREVIOUS UNRESOLVED PROBLEMS), ENGINE SPUTTERS, ABOUT TO DIE, SPEED HAS DROPPED 30MPH, (ASSUME NO BRAKE LIGHTS). QUICK DECISION (RAILS 75'), GET TO SHOULDER. SMALL SHOULDER, DEEP DITCH WITH A STEEP DOWNHILL PITCH TO THE RIVER. JUST AS I WAS ABOUT TO ENACT THE DECISION THE ENGINE "ROARS" TO LIFE AND HITS 65MPH BEFORE I CAN REACT AND APPLY THE BRAKES MID-BRIDGE. THE WHOLE INCIDENT ONLY TOOK SECONDS, MAYBE 7 TO 10. TOOK IT, ONCE AGAIN, TO BLEVINS MOTORS, POTSDAM NY AND ONCE AGAIN WAS TOLD THAT THEIR DIAGNOSTIC COMPUTER SAW NO ABNORMALITIES. THIS TIME I ASKED FOR A PRINT OUT OF SAID REPORT AND WAS TOLD THERE WAS NO SUCH THING AS A 'PRINT OUT'. I AM A 100% DISABLED VET WITH A HEAD INJURY AND PTSD. THIS THE SALESMAN WAS NOTIFIED OF THE FIRST THING. I DID NOT MENTION THE PTSD AS IT HAD ALWAYS BEEN MY PROBLEM AND EXPLOSIVE ANGER WAS NEVER PRESENT. THE "INJURY" WAS AFTER MONTHS OF LIES AND 'DIRTY DEALING' FROM THE START THAT THEY FINALLY 'BEAT A PATH' IN MY BRAIN TO THE ANGER PART. IT LED TO MANY VISITS WITH MY VA PSYCHOLOGIST, LOSS OF FRIENDS AS I SEEMED ABNORMALLY CONSUMED WITH MY ILL-TREATMENT BY BLEVINS, WHICH I WAS, AND TOTAL FRUSTRATION THAT I HAD NO RECOURSE VIA THE LAW BECAUSE I COULD "BLOW" AT THE LEAST SLIGHT. I HAVE TO A GREAT DEGREE PUT THE 'PTSD' BACK IN ITS BOX, BUT THE DAMAGE TO WHAT WAS AN ALREADY SLOWLY SLIPPING BRAIN THAT I HAD ACCEPTED, IT TOOK A BIG HIT DAMAGE WISE. I NO LONGER CHECK E'MAIL. [XXX] DAY OR NIGHT. THANKYOU! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).-??

- Norwood, NY, USA

problem #13

Jan 112015

Grand Cherokee

  • 4,500 miles
It appear def system and cat converter not properly designed vehicle in 3 times for same failure code P20ee all issues relate to emissions and sensors there's a pump and a screen or two but clogs crystallization are what cases vehicle to initiate a countdown timer til engine stops my vehicle in for repair now this is issue for diesel vehicles only I am also on Jeep website or more so forums everyone seems to have this problem.

- Chicago, IL, USA

problem #12

Mar 092015

Grand Cherokee 4-cyl

  • miles
The Jeep Grand Cherokee overland (may be other models) has a feature identified as eco. It is actually a dash button that must be manually overridden each time the car is started. The function is (I suppose) a fuel saving mode, however myself and many others in the Jeep blogs have a serious issue in that the car reacts in a sluggish mode when pulling into traffic and shifts in a manner not normally associated with smooth driving as the shift points are changed from what one would consider normal. It appears to inject more air, less fuel into the firing process producing the sluggish driving experience. I and others have sought relief from this ( opt out function) from dealers, to no avail. Many drivers, as have I, have express fear of a potential collision when this feature is engaged. There appears to be a disconnect between the epa, seeking improved economy and the highway safety board seeking to reduce accidents. At the very least this feature should be modified to be an "opt in" feature to be possibly utilized in highway conditions not in stop and go and merging traffic.

- Raleigh, NC, USA

problem #11

Aug 192014

Grand Cherokee 4WD 6-cyl

  • 11,929 miles
In less than a year of ownership my car started with the problems. On 8/19/14 the car idles but it will not start. Towed it to midway Jeep and Chrysler the car was returned to me running but was told they would be ordering a tipm part which is part of a recall. On 9/4/14 I came back and the tipm was replaced. On 12/17/14 the same issue occurred again and another tipm was replaced. It is now 2/27/15 and I am experiencing the same problem. The car has been towed again. This is a lemon.

- San Diego, CA, USA

problem #10

Sep 052013

Grand Cherokee

  • 11,351 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact was concerned that the air bag would deploy in his face. The vehicle burned oil continuously and there was blue fumes coming from the rear of the vehicle. In addition, the horn sounded and the hood latch failed. The dealer repaired the vehicle. The brake master cylinder protective plate was repaired under NHTSA campaign notification P67. The fuel door mechanism was fractured and the dealer repaired the vehicle. The dip stick was not replaced. A grinder was marked for a new factory dip stick. The contact also stated that the dealer placed too much oil in the vehicle. When the vehicle was new with less than 200 miles, the instrument cluster failed and the contact could not see how fast the vehicle was driving. The vehicle was taken to the dealer who diagnosed a short circuit in the sun visor wiring. The vehicle was repaired. The contact also stated that the locks unlocked on their own. When the button was pushed on the key fob to open the rear tailgate, it would not respond. The manufacturer was not notified. The approximate failure mileage was 11,351.

- Sunprairie, WI, USA

problem #9

Dec 092014

Grand Cherokee 6-cyl

  • 20,000 miles
On separate occasions vehicle had issue shifting from 1st to 2nd gear lurching forward even when at a stop and my foot was on the break. The vehicle also had three issues with the def sensors which were worked on or replaced three separate times. Since the last fixed was just done on or approximately around February 1st, I will be waiting to see if the issue continues. The latest issue is has something to do with the catalyst. It's having an issue sensing that the vehicle is creating enough heat to burn off by product. It is slated to be replaced within two weeks. I have been notifying Jeep about all of these problems. I have a case manager working on the problems. I have read several sites that show there is an issue with an exposed def sensor which Jeep is not acknowledging. It is the new eco-diesel engine.

- Londonderry, NH, USA

problem #8

Dec 172014

Grand Cherokee 4WD 6-cyl

  • 22,000 miles
I have a 2014 Jeep Grand Cherokee diesel. Check engine light came on... took to dealer. They flashed it. Check engine light came on again. This time the car gave me a warning that it would go into limp mode in 150 miles. Took to dealer. It is parked they say its the pre-catalytic converter and it needs to be replaced. No time line on getting part or vehicle back. This limp mode is a major danger. The service manager said there were 46 "parked" Jeep waiting for the part. I regularly take my Jeep into the outdoors I could be stranded if the Jeep went into limp mode putting me in a dangerous situation.

- Tualatin, OR, USA

problem #7

Oct 312014

Grand Cherokee 4WD 6-cyl

  • 350 miles
On Friday, October 31, 2014, less than one week after taking delivery of the car (it was new),I was unable to pump gasoline into the fuel tank. Attempts to pump gas directly from pumps at a couple different gas stations (and one time attempting to use the "funnel" provided for filling from a gas can) resulted in the fuel filler neck backing up, dumping fuel on the side of the car and my hand. My car dealer has informed me that they intend to replace the fuel tank to resolve the problem.. the automobile has a cap-less gas filler system. The car was delivered new with a full tank of gas so it appears to have developed the problem after delivery.

- Garnet Valley, PA, USA

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