The contact owns a 2015 Jeep Grand Cherokee. While driving 35 mph, the vehicle independently shifted gears without warning. In addition, the vehicle shuttered. The contact stated that the failure occurred after the vehicle was taken to be serviced per NHTSA campaign number: 16V240000 (power train). The failure recurred several times. The manufacturer was not notified of the failure. The failure mileage was 3,500. Updated 01/05/2017 updated 01/17/17.

- Joliet, IL, USA

May 2016 our Jeep gc rolled down the driveway and smashed into our garage. My wife swears she put it in park to exit the vehicle at the top of the driveway but it didn't go into park. She tried to get in to stop it and was almost pulled under the Jeep as it rolled. Neighbor screamed to her to let it go and she did before she got hurt. Called the police, notified my insurance agent and my Jeep dealer' who is a good friend. Jeep dealer informed me of a recall that was just issued for the electronic shifter not going into park. (S27) your 16V240000. I notified fca and asked why I was not notified of the recall. Took three weeks to get a copy of recall. The recall says" your vehicle may roll away if the engine is running, the parking brake is not engaged and the vehicle is not in the park position before exiting. Drivers may inadvertently fail to achieve the park position before exiting the vehicle.the electronic shift lever in your vehicle does not move like a conventional shifter." I had the Jeep repaired and the damage to our house garage. Had the recall preformed on the Jeep. They just flashed the computer so if the door is now open the transmission automatically goes to park. The recall says "fca will repair the vehicle free of charge but a permanent remedy is under development. If you have already experienced this condition and have paid to have it repaired fca will reimburse you." I know the $1000 deductible we paid to our insurance company to have the Jeep repaired wasn't a repair to the shifter but there wasn't anything broken with it. It was just not properly programmed from fca in the beginning. I am trying to get our $1000 deductible refunded. If fca didn't have a problem, why were the Jeep recalled and reprogrammed. This could have been a catastrophic accident if someone was killed. We have owned 16 Jeep since 1981. I have all my records and communication.

- Wheeling, WV, USA

The contact owns a 2015 Jeep Grand Cherokee. While driving 60 mph, the coffee cup grazed the shifter. As a result, the vehicle shifted out of drive into neutral. Also, while the vehicle was in park, reverse, or second and third gears, it failed to lock into gear. The failure recurred twice after a prior recall. The manufacturer was made aware of the failure. The recall details were not provided. The approximate failure mileage was 22,000.

- Oaklawn, IL, USA

The contact owns a 2015 Jeep Grand Cherokee. After switching to the park position, the vehicle suddenly moved or rolled backwards. Also, while driving at various speeds, the transmission would switch out of gear and would not accelerate. The vehicle also experienced a clunking noise when switching from second, third, and fourth gears. The vehicle was taken to the dealer and the valve body was replaced. After replacing the valve body, a clunking noise and jerking were present when downshifting. While accelerating up a hill, the vehicle would vibrate when shifting gears. In 2013, the vehicle was serviced per NHTSA campaign number: 16V24000 (power train). The manufacturer was notified of the failures. The failure mileage was 5,000.

- Hershey, PA, USA

2015 Jeep Grand Cherokee. Consumer writes in regards to refusal of compensation for repair damages to vehicle transmission defect. New software has been installed to create an "auto park" feature. The consumer stated he thought the vehicle was in park, but in fact it was in reverse and the engine was running. The vehicle hit a mailbox, which resulted in bending and denting the door and fender.

- New Bern, NC, USA

Would keep jumping into park with each attempt to put in drive or reverse several times- finally went into drive first time happened.

- Lottsburg, VA, USA

I have had transmissions issues with my 2015 Jeep Cherokee from the first week I purchased it. I have had my Jeep into the dealership to address this issues several times now. They have replaced the transmissions once, updated the firmware a couple of times, and are now just telling me "that's the way it is" and that I will just have to live with the problems. The transmissions jerks into gear a times, especially when accelerating after a near stop (spins the tires sometimes when it 'clunks' into gear), slips out of gear at times and 'clunks' back in (when traveling around 40 mph usually), and has also just quit functioning all together while trying to enter a freeway (had to pull over and stop/start car to get the transmission back). Every time I drive the car one of these issues can be observed. I am a very displeased long time Jeep owner..

- Austin, TX, USA

I was in a driveway and put the car in reverse and accelerated since it was a very slight incline when the car automatically went into auto park. This happened 4 times. I shut the car off, restarted. The shifter worked. I drove to the dealer, they looked at it and said nothing is wrong. Seems like a safety issue to

- Stony Point, NY, USA

The contact owns a 2015 Jeep Grand Cherokee. While the vehicle was parked, it began to roll away. The rear passenger side wheels rolled over the contact's legs. Medical attention was required. There were no warning indicators illuminated. The failure recurred numerous times. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 16V240000 (power train). The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.

- Oxford, PA, USA

The contact owns a 2015 Jeep Grand Cherokee. After shifting the gear to reverse or drive, the gear shifted to park independently. The failure recurred twice. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 38,000.

- Pflugerville, TX, USA

The contact owns a 2015 Jeep Grand Cherokee. After pulling the vehicle into a parking space, the vehicle inadvertently shifted into drive and crashed into a tree. The air bags did not deploy. A police report was not filed and there were no injuries. The vehicle was towed to a dealer, but was not diagnosed or repaired. The vehicle was serviced per NHTSA campaign number: 16V240000 (power train), but the failure recurred. The manufacturer was not notified. The approximate failure mileage was 13,200. The VIN was not available.

- Murrieta, CA, USA

Transmission jerks between gears 1 2 and 3. engine revs without delivering power at times of rapid acceleration. Car moves 2 to 3 inches when placed in park, these problems all still persist even after software patches were installed on recall

- Niskayuna, NY, USA

My wife came home from store and put her in park, sat in the car while making a oil change appointment. Exited car came in the car for 5 minutes, my daughter had went outside 6 minutes later and opened her own car door my wife's car had began to roll crushing her car door backwards. My daughter had to crawl through her own car to get into the Grand Cherokee to re put it in park, causing 1000S in damage.

- Greeley, CO, USA

Received a recall for the transmission on my Grand Cherokee took it to the dealer for recall but work was not done called dealer and Jeep chysler to complain but all I get is a run around I will not bring it back to herb chambers in danvers MA they don't care if the car is unsafe to drive they got you to buy this garbage they got there money was told to take it some where else they would no take a look at the car and I cant bring it back anywhere else till a regional mgt approves it. The vehicle is unsafe to drive

- Lowell, MA, USA

NHTSA id number: 10894308 this same issue happened to our 2015 Grand Cherokee after the software safety recall of the transmission control lever. Proceeding in drive on a highway, the lever was gently brushed - not hit hard - and the transmission went into neutral. The thumb button was not depressed. This is a significant safety issue, and we did not experience it prior to the software update. It has now been replicated several times, and a video can be provided if necessary.

- Mclean, VA, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact had not experienced any failures before the dealer completed a software update per NHTSA campaign number: 16V240000 (power train). While the vehicle was parked, the gear shifted out of position. The vehicle lunged forward at a high rate of speed and crashed into a wooden structure. There were no injuries and a police report was not filed. The contact was able to re-enter the vehicle to ensure the vehicle was placed in park. The dealer was unable to replicate and diagnose the failure. The vehicle was not repaired, but the structural damages were to be addressed by the insurance company. The VIN was not included in NHTSA campaign number: 16V240000 (power train). The contact was unable to determine when the failure would recur. The manufacturer provided no solution. The VIN was invalid. The failure mileage was not available. Updated 11/17/16

- Coshocton, OH, USA

The contact owns a 2015 Jeep Grand Cherokee. While the contact's vehicle was parked, it independently switched into reverse and crashed into another vehicle. The failure occurred without warning. The air bags did not deploy. A police report was filed and no injuries were sustained. The vehicle was at the dealer where the failure occurred. The VIN was included in NHTSA campaign number: 16V240000 (power train), but had not been diagnosed because the dealer refused to remedy the vehicle. The manufacturer was notified of the failure. The failure mileage was 6,245.

- West Haverstraw, NY, USA

I currently lease a 2015 Jeep Grand Cherokee ltd. While driving at 65mph the car downshifted without any input from driver nearly causing a collision. In a separate incident, car traveling about 65mph car upshifted independently while in drive gear. Car finally stopped safely, restarted and was normal. Another incident, car had been parked with engine off for more than 20 minutes in parking place. Vehicle put into reverse, showing on instrument panel, gear shift, and backup remote camera. When accelerator pressed while in reverse, vehicle shot forward nearly hitting brick wall. Vehicle shifting is slow to react when stopped and then put in reverse and then drive when parking, merging into traffic, etc. Recall 16V240000 was installed immediately upon complaint to dealer. Vehicle still shifts roughly while in motion. Contacted Chrysler and dealer about dangerous conditions to no avail. Dealer cannot help without approval of Chrysler capital :leasing to change out vehicle! I could not live with myself if vehicle should act on its own and kill or hurt someone else! I have never had an accident in more than 50 years of driving and have driven and owned more than 10 different makes of vehicles, including 5 Jeep Grand Cherokee. Jeep's brand has been damaged irreparably when a vehicle's manufacturer refuses to take a dangerous vehicle off the road after multiple recalls for the same model and others in its model line! it is also noted that the first 11 digits of the VIN (with similar problems are within one number of mine), appears on this website! when first speaking with fca employees, the onus was put on the operator, not the vehicle! fca needs to be accountable for their own products! fca refused additional help because vehicle wasn't taken to dealer enough times! issues do not show on diagnostics. Vehicle mileage approx. 3600 at time of incidents.

- Vernon, CT, USA

The contact owns a 2015 Jeep Grand Cherokee. While driving 60 mph, the vehicle independently shifted into neutral when the gear shifter stick was in drive position. In addition, the vehicle dropped down in gears independently without warning, which caused the vehicle to slow down abruptly. The failure recurred whenever the vehicle was operated. The contact stated that the VIN was included in NHTSA campaign number: 16V240000 (power train) and referenced the recall to the dealer. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 300.

- De Soto, MO, USA

While driving, the gear shift control mechanism will shift into neutral when inadvertently bumped. This has occurred on a few occasions while I was reaching across to the glove compartment, passenger seat, radio, or phone charger console area. All of these areas are near, or in line with, the gear shift control which is located in the middle of the car below the arm rest on the driver's right hand side. Twice this has occurred on the highway when I was reaching for change for a toll. Per the design (according to my dealer's customer service representative), the gear shift button doesn't require it to be pushed in when shifting from drive to neutral. So, when/if I lightly bump it (as I have without realizing it), it will simply & quietly shift from drive into neutral. It is a design flaw that is very dangerous. The button on the gear shift lever should require the driver to press it for any shift changes. The customer service agent at the dealership told me all the Jeep gear shifts were designed this way. I asked him if I should file a complaint with Jeep Chrysler and he told me if I wanted to I could but... then he just shrugged his shoulders. So, rather than taking the chance of being ignored I felt it was important file a complaint with the NHTSA before someone gets injured or killed.

- Newport, NH, USA