The contact owns a 2015 Jeep Cherokee latitude. The contact stated that the vehicle experienced a loss of motor power. The check engine and service transmission warning indicators illuminated. The contact received notification of NHTSA campaign number: 16V529000 (power train) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the failure was related to the recall received however they were informed by other dealers that they had performed the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,796. Parts distribution disconnect.

- Jacksonville, FL, USA

I backed up my Jeep into a parking space in sfo short term parking, I put the transmission in P, applied the foot parking brake turned off the engine and exited the car. When I went out to pick up my suitcase, I could not open the tailgate since the car was too close to the wall. I reentered into the car, started the engine and moved the car few feet forwards in order to be able to open the tailgate and pick up my suitcase, I meant to drive the car back in reverse to park it after removing the suitcase, I moved the gear shifter forwards and believed that the gear selector was in park and the engine was running I opened the lift gate, removed my suitcase, and manually closed the tailgate, I put the suitcase on the side and went back in order to drive the car back, when I saw the car moving forwards, and eventually hit the wall on the other side, about 40 feet away, I jumped into the car in order stop it, I ended up sitting in the driver seat applying the brake, but a fraction of a second too late. The front of the car suffered substantial damage in the left side, the airbag has not deployed. I am sure that it happened because of the confusing gear shifter employed in this car as included recall S27 which when I when I visited the dealer ( Chrysler of stevens creek) few month earlier, soon after I got the recall letter, they were not ready to perform the recall. Right after it happened, I contacted the dealer, they performed the recall. I can see now that if the recall would have been performed earlier this incident would not have happened. I also wish they will replace the shifter, to the one which they applied to the next year model, since it is still dangerous that it is almost always impossible to put the shifter fast in reverse to avoid accident.

- Cupertino, CA, USA

Does not always achieve park gear when shifted to it. Very often the vehicle will not make it past neutral or reverse when attempting to shift to park resulting in the vehicle rolling forward or backward depending on the pitch of the road, or will lurch backward if the electronic shiftier only achieves reverse. On 2 occasions with my 2014 and 2015 Grand Cherokee after shifting to what I thought was park and exited, the vehicle rolled away from me. Most recently about 5 weeks ago I had backed into my driveway and stopped about 6-8 feet from my garage door, shifted to what I thought was park and had only achieved reverse. At the same time my daughter had come out of the house to go into the garage and as I took my foot off the brake the car now in reverse lurched backward and had I not slammed on the brake my 15 year old daughter would have been pinned in between the car and garage door. I notified Chrysler and have an open case with them but they have offered me no resolution at this time saying that the car performs as expected. All I asked was to be released from my lease to get into with a new Grand Cherokee that has the new shifter. Now I am considering legal action and I am starting here.

- West Haverstraw, NY, USA

Reported transmission problem to dealer 5 different times. 11/4/2015 ' hard shift from 2nd to 3rd gear. 6/10/2016 ' hard shift from 2nd to 3rd gear. 10/28/2016 ' hard shift from 2nd to 3rd gear. Valve body replaced. 11/16/16 ' reported hard knock sound and bump when downshifting from 3rd to 2nd gear. Left vehicle at dealership for service overnight. The following day they claimed they could not duplicate the issue. 4/10/2017 reported to dealer bump from 1st to 2nd gear. As if car is bumped from behind. Bump from 5th to 4th gear as if brake pedal is being pressed down hard.

- Toms River, NJ, USA

My transmission make a high pitched squeal anytime I am going up a mountain side or even on a slight hill if I am going over 2.5 rmps. It also has difficulty downshifting and upshifting a slower speeds. Shifts very rough and sometimes feels like the transmission is going to fall out. I also have had it where I need to speed up to avoid a hazard only to have the transmission bottom out for a second or two and not kick into the motor. So I don't speed up. I just kind of keep going at the same speed. I only have 22,000 miles on it but it feels like the transmission is from and 1960's car. This should be investigated. I believe that the transmission that was installed on these models was a newer type that Jeep just started using and I can see from my own internet research that there are many many complaints regarding this model of transmission.

- La Crescenta, CA, USA

Ntsb:2015 Jeep Grand Cherokee overland ecodiesel recall. Recal stated problems with the shift lever.

- Crockett, CA, USA

After owning my Jeep Grand Cherokee for about 6 months I was driving on the highway and my car would not accelerate faster than 40 mph, the rpms were going up but no matter how hard I pressed on the gas the car would not go any faster. I took it to the dealership and was told it was a computer issue and they reprogrammed the computer. Again a few months later the car did the same thing while driving on the street, not accelerating faster than about 20mph and the rpms going up. The car also started downshifting hard when coming to a stop. Once I started driving after coming to a stop the car also felt like it was shifting hard into gear. I brought the car back to the dealership and again the complaint could not be duplicated. So a computer update was done again and the problem seemed ok for a few months again. The problem is not a constant one so duplicating it will be hard. It is random and does not seem to happen at any specific time. It happened twice while I was on the highway and is a safety issue if I can not accelerate, especially when I am changing lanes. In total I have brought my car in 4 times within 2 years for the same problem. Once or twice I was told that they did feel the hard shifting when coming to a stop or accelerating after stopping but all that was done was a computer update. My fear is having an accident on the highway if I can not accelerate. Sometimes when coming to a stop it shifts so hard it almost sounds like a hard popping noise. At this point I do not know what to do, my car has 25,000 and is now 26 months old, the warranty will expire in about 10 mos or 36,000 and then I am sure the problem will be found & it will probably be the transmission and cost me several thousand dollars!! I contacted Jeep Corp office 800-992-1997 and was told try to open a starcase so the "special mechanics" can look at it, why aren't all the mech special??

- Maspeth, NY, USA

The contact owns a 2015 Jeep Grand Cherokee. While approaching a stop sign, the auto parking gauge indicator illuminated and the vehicle shifted into the park position. The failure recurred three additional times. The vehicle was serviced per NHTSA campaign number: 16V240000 (power train), but the remedy failed to repair the vehicle. The vehicle was towed to the dealer, but they were unable to duplicate the failure. The tow truck driver wtinessed the failure. The manufacturer was not made aware of the failure. The failure mileage was 13,612.

- North Andover, MA, USA

I was traveling up interstate 95 just passed exit 26 in Connecticut. As I approached exit 27 a a vehicle in the exit only lane merged into the slow lane in front of me. I proceeded to then accelerate around the vehicle that had crossed in front of me and immediately as I accelerated the vehicle began to accelerate uncontrollably to an unsafe speed. I shifted the car into neutral and braked and steered appropriately. As my vehicle began to slow I then proceeded to shift the car back into drive hoping that the issue would be resolved. While my vehicle was a neutral I tapped the gas pedal in hopes of if it was jammed or stock it would come loose and I would be able to control the acceleration of the vehicle. Unfortunately the pedal did not come on stock as I proceeded to drive I realize that my speed was dropping to an unsafe rate while being on an interstate I proceeded to shift my car back into drive only to have the pedal that was still pressed to the floor accelerate the vehicle uncontrollable to again in unsafe speed. After I proceeded to stomp on the throttle in hopes of loosening it from whatever it was that was causing it to be stuck in the open position, the pedal finally returned to its on stock position with a loud bang. I don't proceeded to steer immediately off the highway at the next available exit and turn the vehicle off...updated 04/20/17..updated 05/09/17 the consumer stated the floor mat closest to the accelerator was trimmed, but the failure recurred. The dealer was unable to duplicate the failure.

- Bridgeport, CT, USA

Vehicle rolls forward while in park while in driveway.

- Methuen, MA, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (power train). The contacted called the dealer to schedule an appointment several times, but they were unable to provide a reasonable time frame to complete the recall repair. In addition, while the vehicle was placed in park on an incline, the gear selector independently reversed down the incline and crashed into a fence. The driver sustained bruises to the knees and shoulders, which required medical attention. A police report was filed. The vehicle was to be towed to a dealer for further inspection. The manufacturer was notified of the failure and the contact was waiting on an investigation to determine the manufacturer's solution. The failure mileage was not available. Parts distribution disconnect.

- Littleton, CO, USA

After parking my 2015 in the driveway, turning the engine off and exiting the car, the vehicle began rolling down the driveway. Our 12 year old son was outside and alerted me of the rolling vehicle and instinctively ran to try to stop it. I was able to get him away from the vehicle and get back into the vehicle to stop it before it crossed the street. There is a known issue with the shifting on this model. A recall was issued. This incident occurred after the recall work was completed on the vehicle. I backed the car back into the driveway and ensured the car was in park, engine off, door open and again, the vehicle rolled forward several feet. I started the vehicle again, backed it back up into the driveway, made certain it was in park and since we had some icy conditions, I asked my son to verify the passenger side wheels were rolling and not sliding while I watched the driver side wheels. We confirmed that all 4 wheels were rolling. I again backed the car up, set the parking brake, put a block in front of the wheel and took my car to the dealer the next morning. The dealer could not re-create the issue. They verified the recall was properly completed. They contacted Chrysler. Chrysler said that unless it could be duplicated, they could not do anything. This could have had a catastrophic consequence if someone had been in front of the runaway vehicle. The technician at the dealership had been told that there was a mechanical issue that could cause this roll-away, but since they could not re-create the problem, Chrysler would not fix it under warranty. I certainly hope that no one is injured or killed due to Chrysler's negligence in getting to the root of this problem.

- Richland, WA, USA

The contact owns a 2015 Jeep Grand Cherokee. While the vehicle was parked, it rolled away and crashed into a parked vehicle. A police report was not filed and there were no injuries. The vehicle was not diagnosed or repaired. The manufacturer informed the contact that an investigator would diagnose the vehicle the VIN was included in NHTSA campaign number: 16V240000 (power train). The manufacturer was notified of the failure. The failure mileage was unknown. Updated 02/21/17

- Detriot, MI, USA

2015 Jeep Grand Cherokee. Consumer writes in regards to transmission electronic shift lever recall repair issues. The dealer claimed the recall was performed. However, the recall letter the consumer received stated the recall was not complete.

- Chesterfield, VA, USA

Purchased Jeep Sept. 2015. Received notice of recall. Took in Aug.2016. Never any problem until they updated it. Since then, it has went into park when trying to back up, when in N, refuses to go into park. After several attempts, finally does. Very concerned it will decide to jump into park when I'm on interstate going 65 mph. Took it in again and they ckd it out and said nothing wrong. I'm not convinced, at all. Called dealer I leased it from. He said make sure you brake first before engaging. Well, I've been driving since I was 16, have never just put into any gear before braking. The whole situation is very annoying and concerning. Now what?

- Avon, IN, USA

Placed vehicle into park took foot off the brake before turning vehicle off. Vehicle then began to drive forward striking concrete barrier at fuel station. Minor damage to front bumper of vehicle.

- Coltons Point, MD, USA

The contact owns a 2015 Jeep Grand Cherokee. After the contact recently purchased the vehicle, the dealer indicated that the power train recall needed to be completed. The contact was advised to schedule a repair appointment as soon as possible. The contact was uncertain as to why the recall repair was not completed before the vehicle was sold. The manufacturer was not notified. The NHTSA campaign number was not provided. The contact had not experienced a failure.

- Philadelphia, PA, USA

My car transmission shifted was recalled and I had the fixes made in June of 2016. Prior to that there were several instances my safety had been compromised due to the shifter. Since then I have continued to have issues with the shifter coming out of park into neutral. Today I pulled into a parking spot and placed my car into park. I reached behind me to grab my purse from the back seat and in that time my car had gone from park to neutral rolled forward, hitting the parked car in front of me. It was a minor collision but could have been much worse. The electronic shifters in these cars are not safe.

- Cayucos, CA, USA

I entered the parking lot of a gas station and put the vehicle in park but left the engine running. I exited the vehicle and when I returned 30 seconds later I found it had rolled 50 feet and struck a building. Instead of "park" I found the vehicle in "neutral". nobody was injured but I have damage to my vehicle and property damage to a library.

- Roscoe, IL, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact experienced difficulty shifting the vehicle. The failure did not occur until after the vehicle was repaired per NHTSA campaign number: 16V240000 (power train). The vehicle was taken to the dealer where the vehicle was not repaired due to the technician stating that the vehicle performed as intended. The manufacturer was not notified of the issue the failure mileage was approximately 12,000. Updated 01/05/2017 updated 05/09/17 the consumer stated the 2 weeks after the recall was performed the transmission malfunctioned. After shutting the engine off and restarting it 3 times it shifted into gear. On another occasion the while traveling down a hill at 65mph, on cruise control, the engine went from 2000rpm to 5000rpm. The odometer went from 65mph to 75 mph. The vehicle was slowing down while the engine was loud and running at a high RPM. The only way to stop it was to hit the brake or shift to neutral. Also, when accelerating from a stop the transmission would make a noise and bump as if rear-ended. Updated 08/03/2017 consumer stated after starting vehicle the transmission would not leave neutral. Engine was roaring very louldly until consumer stepped on the brakes. This happened 3 times. Updated 7/6/18

- Columbus, OH, USA