Gear shift slips into reverse from the park position on the selector panel.

- Olive Branch, MS, USA

On 10/21/19 my 2015 Jeep Grand Cherokee limited mount functioned. While trying to slowly back up my car in a garage the vehicle seized all dashboard lights went out including back up camera screen. Only one light appeared before impact with a pole which was the service transmission light. My foot was off the gas when it jolted backwards into a large pole. This has happened multiple times where the car would seize or accelerate into first gear. It has done this when my foot wasn't on the gas peddle aswell. I contacted safford Jeep in springfield va three times about my concern. Nothing was corrected now I have been in an accident with very bad vehicle body damage. Chrysler has done nothing and will not give me any answers on the satus of their investagation. This has now cost me out of pocket because they want to draw this out as long as possible.

- Alexandria, VA, USA

The automatic transmission downshifts harshly with a bang. Up shifts are also harsh at times. Transmission software has been updated twice but the issue continued. Recently the transmission valve body was replace and the issue has gotten much worse. My Jeep is currently back at the dealership.

- Edgewater, NJ, USA

I purchased a 2015 Jeep Grand Cherokee from a Chrysler Dodge dealership on June 3, 2016. That particular day, there were new 2016 Jeep Grand Cherokee's but they were not for sale and had some type of "do not sale stickers" on them. The sales rep stated the new 2016 Jeep Grand Cherokee were under recall and could not be sold until the recall was fixed. There was one pre owned 2015 Jeep Grand Cherokee available so I asked if it under recall too and was told no so I purchased it. In or around September 2016, I received a recall notice for the vehicle. I was so angry and felt like I had been duped because I specifically asked about a recall and was told there was none. I did some research and learned there is no state law that requires dealerships to disclose recalls on pre owned vehicles; the state law only governs brand new vehicles not being sold. I felt defeated and let it go, until this month; when I decided to have the recall completed (at a different dealer). This made me angry all over again so I did additional research and located the NHTSA's 2015 consent order against fca usa and decided to report this issue to you for review. In the consent order, fca was supposed to "develop and implement a process to deter dealer sales of unremedied vehicle subject to recalls, regardless of whether new or used. In my case, that did not happen and I don't want this to happen to anyone else! my question is, does the consent order apply to my situation" if so, what are my options"

- Atlanta, GA, USA

I have a 2015 Grand Cherokee that has been in for the rollaway recall. Tonight I pulled into a parking lot, got out of the car quickly to see how far I pulled in, and the car started rolling backwards. I thought the car was in park but in turn it was not. The car was in reverse. Previous to tonight I've had this happen and as soon as you let go of the brake, if the door is open, the "auto park" kicks in and the vehicle goes into park. That did not happen. I was able to catch the car before it went to far and get it in park. After that incident I took videos on the behavior. Repeatedly going from park, to reverse, or drive with the door open, taking my foot of the brake and every time it rolled and auto park did not apply. Turned the car off and on a few times and still, no auto park. The videos are to large to fit into the 5 mb limit but can be sent by any other means you have available or here is a link to them on onedrive. Https://1drv.ms/F/S!airasnb8ajcyg1xqr6wwntqyirj8 I do not feel safe driving this car as the recall does not work. If a satisfactory fix cannot be made I would like to discuss what options are available to me. Thanks....updated 11/13/2017 the consumer stated the another trigger for the auto park was wearing a seatbelt. The seat belt has to be off, not in park, and the driver's door open in order for it to work properly. This seemed to be the intended behavior so, the consumer would like to have the complaint disregarded. Updated 11/30/2017

- Fort Collins, CO, USA

The contact owns a 2015 Jeep Grand Cherokee. While driving 70 mph, the vehicle began to lose power while the accelerator pedal was depressed. The vehicle was pulled over to a shoulder lane, where it was able to restart and return to normal driving. The vehicle was taken to a local dealer (fields Chrysler Jeep Dodge sandford, 750 towne center blvd, sanford, fl 32271). The vehicle was not diagnosed, but the dealer placed a recording device in the vehicle to record the failure. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 16,000.

- Lake Mary, FL, USA

2015 Jeep Grand Cherokee. Consumer writes in regards to issues with vehicles U connect. The consumer stated the vehicle experienced a life threatening transmission defect and requested for the vehicle to be repaired. The consumer requested information and correction concerning the gear or gears shift from 's' and 'd' into no gears. "no gears identification" appears on the display. The shift is unpredictable and occurs while driving. The consumer stated the mileage recorded on the odometer does not conform to the manufacturer's disclosed miles per gallon. The manufacturer has been notified. The vehicle was not diagnosed.

- Baltimore, MD, USA

After we purchased the Jeep Grand Cherokee it was taken in for a recall for the tcm, to be serviced and have the power steering fluid checked for leaks due to the well being empty. We were then told when we picked up the vehicle and the power steering well was dry that all Jeep are like that. After questioning that statement the tech went to vehicle and filled the well. After the dealership replaced the part, the vehicle will hold for 2 to 3 seconds then begin to roll back for 10 to 30 feet depending on the grade of the incline when in drive. It is an automatic with the hill start assist which does hold the brakes for the allotted time. The recall was for the vehicle to go into park if the driver takes off his seatbelt and exits the car in gear. That does work. The Jeep will continue to roll until it jerks itself into neutral then stalls the motor, it will continue to roll if the brake is not applied. Chrysler and the dealership continue to say that all vehicles (automatics) will roll back on an incline in drive and not stop until you apply the brake no matter the distance. We have discussed this issue with multiple Chrysler certified mechanics and they have stated that under any circumstance no automatic transmission should roll back more than a foot. The manager of the service department stated that all vehicles roll back no matter the distance. I stated my Kia soul does not even move an inch backwards in drive on an incline, he responded with"yes it does". he then stated that "due to the lemon law we can not guess what is wrong, if we are fix it three times you can return the vehicle and the time we have put into your Jeep we are not getting paid for ". he also stated that our Jeep does not idle high enough and can not be adjusted and Chrysler says we are responsible to have control of the vehicle at all times. We don't want to return the Jeep we want it safe.

- Wabash, IN, USA

Our 2015 Grand Cherokee was parked in a store parking lot, in park but running. The shift indicator showed it in park when my fianc exited the Jeep she went into the store, someone came in and indicated that the Jeep was going crazy. The Jeep had shifted itself into reverse, drove around the parking lot twice and finally crashed into a tree. Calls to Fiat/Chrysler have been less than helpful but they have told us that an inspector will be coming to look at the Jeep and not to drive it in the mean time. This is a problem that Fiat/Chrysler is aware of since there is an open recall dealing with this issue but unfortunately they won't pay for a rental or provide a loaner vehicle while we wait for an investigator to look over the Jeep.

- Newport, RI, USA

Had Jeep recall performed for the auto park issue. Since the recall, the Jeep has tried to engage autopark four times while in motion. The first time we were 30 miles from home, merging on to freeway. Jeep went in to neutral, display read 'vehicle speed too fast to shift I to park'. obviously not trying to shift into park as I merge in highway traffic! stopped in side of road, vehicle would not shift into park. Set ebrake, had vehicle towed in. A few weeks later, transfer case internally exploded. June 19th wife was going through an intersection, vehicle went in to neutral again. This time display says ' autopark disabled. She coasted in to a parking lot, shut car off, stated it and everything was ok. Four days ago wife was backing out of driveway and Jeep slammed in to park, on its own. She tried pulling forward and it slammed into park again. Autopark once again tried to engage itself. This feature should only happen when speeds are 1.2 mph or slower, or if at higher speeds, it should shift transmission into neutral. I'm scared to drive this Jeep now. If it's slamming into park at 10 mph, what's to prevent it from doing it at 65/70 mph?

- Eau Claire, WI, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while the vehicle was parked with the engine left running, the vehicle reversed independently into the garage without warning and caused the rear window to fracture. The vehicle was taken to a local dealer cueter Chrysler Jeep Dodge Ram located on 2448 washtenaw ave, ypsilanti, mi, 48197, where they informed the contact that they would service the recall and repair the rear window. In addition, the contact stated that she never received the recall notification letter for NHTSA campaign number: 16V240000 (power train), however the vehicle was included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.

- Belleville, MI, USA

My vehicle's body was damaged due to it not going into park. I was backing a trailer into a garage and put it in park when it was stationary. When I got it, it rolled back, causing body damage.

- Des Moines, IA, USA

The contact owns a 2015 Jeep Cherokee latitude. The contact stated that the vehicle experienced a loss of motor power. The check engine and service transmission warning indicators illuminated. The contact received notification of NHTSA campaign number: 16V529000 (power train) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the failure was related to the recall received however they were informed by other dealers that they had performed the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,796. Parts distribution disconnect.

- Jacksonville, FL, USA

I backed up my Jeep into a parking space in sfo short term parking, I put the transmission in P, applied the foot parking brake turned off the engine and exited the car. When I went out to pick up my suitcase, I could not open the tailgate since the car was too close to the wall. I reentered into the car, started the engine and moved the car few feet forwards in order to be able to open the tailgate and pick up my suitcase, I meant to drive the car back in reverse to park it after removing the suitcase, I moved the gear shifter forwards and believed that the gear selector was in park and the engine was running I opened the lift gate, removed my suitcase, and manually closed the tailgate, I put the suitcase on the side and went back in order to drive the car back, when I saw the car moving forwards, and eventually hit the wall on the other side, about 40 feet away, I jumped into the car in order stop it, I ended up sitting in the driver seat applying the brake, but a fraction of a second too late. The front of the car suffered substantial damage in the left side, the airbag has not deployed. I am sure that it happened because of the confusing gear shifter employed in this car as included recall S27 which when I when I visited the dealer ( Chrysler of stevens creek) few month earlier, soon after I got the recall letter, they were not ready to perform the recall. Right after it happened, I contacted the dealer, they performed the recall. I can see now that if the recall would have been performed earlier this incident would not have happened. I also wish they will replace the shifter, to the one which they applied to the next year model, since it is still dangerous that it is almost always impossible to put the shifter fast in reverse to avoid accident.

- Cupertino, CA, USA

Does not always achieve park gear when shifted to it. Very often the vehicle will not make it past neutral or reverse when attempting to shift to park resulting in the vehicle rolling forward or backward depending on the pitch of the road, or will lurch backward if the electronic shiftier only achieves reverse. On 2 occasions with my 2014 and 2015 Grand Cherokee after shifting to what I thought was park and exited, the vehicle rolled away from me. Most recently about 5 weeks ago I had backed into my driveway and stopped about 6-8 feet from my garage door, shifted to what I thought was park and had only achieved reverse. At the same time my daughter had come out of the house to go into the garage and as I took my foot off the brake the car now in reverse lurched backward and had I not slammed on the brake my 15 year old daughter would have been pinned in between the car and garage door. I notified Chrysler and have an open case with them but they have offered me no resolution at this time saying that the car performs as expected. All I asked was to be released from my lease to get into with a new Grand Cherokee that has the new shifter. Now I am considering legal action and I am starting here.

- West Haverstraw, NY, USA

Reported transmission problem to dealer 5 different times. 11/4/2015 ' hard shift from 2nd to 3rd gear. 6/10/2016 ' hard shift from 2nd to 3rd gear. 10/28/2016 ' hard shift from 2nd to 3rd gear. Valve body replaced. 11/16/16 ' reported hard knock sound and bump when downshifting from 3rd to 2nd gear. Left vehicle at dealership for service overnight. The following day they claimed they could not duplicate the issue. 4/10/2017 reported to dealer bump from 1st to 2nd gear. As if car is bumped from behind. Bump from 5th to 4th gear as if brake pedal is being pressed down hard.

- Toms River, NJ, USA

My transmission make a high pitched squeal anytime I am going up a mountain side or even on a slight hill if I am going over 2.5 rmps. It also has difficulty downshifting and upshifting a slower speeds. Shifts very rough and sometimes feels like the transmission is going to fall out. I also have had it where I need to speed up to avoid a hazard only to have the transmission bottom out for a second or two and not kick into the motor. So I don't speed up. I just kind of keep going at the same speed. I only have 22,000 miles on it but it feels like the transmission is from and 1960's car. This should be investigated. I believe that the transmission that was installed on these models was a newer type that Jeep just started using and I can see from my own internet research that there are many many complaints regarding this model of transmission.

- La Crescenta, CA, USA

Ntsb:2015 Jeep Grand Cherokee overland ecodiesel recall. Recal stated problems with the shift lever.

- Crockett, CA, USA

After owning my Jeep Grand Cherokee for about 6 months I was driving on the highway and my car would not accelerate faster than 40 mph, the rpms were going up but no matter how hard I pressed on the gas the car would not go any faster. I took it to the dealership and was told it was a computer issue and they reprogrammed the computer. Again a few months later the car did the same thing while driving on the street, not accelerating faster than about 20mph and the rpms going up. The car also started downshifting hard when coming to a stop. Once I started driving after coming to a stop the car also felt like it was shifting hard into gear. I brought the car back to the dealership and again the complaint could not be duplicated. So a computer update was done again and the problem seemed ok for a few months again. The problem is not a constant one so duplicating it will be hard. It is random and does not seem to happen at any specific time. It happened twice while I was on the highway and is a safety issue if I can not accelerate, especially when I am changing lanes. In total I have brought my car in 4 times within 2 years for the same problem. Once or twice I was told that they did feel the hard shifting when coming to a stop or accelerating after stopping but all that was done was a computer update. My fear is having an accident on the highway if I can not accelerate. Sometimes when coming to a stop it shifts so hard it almost sounds like a hard popping noise. At this point I do not know what to do, my car has 25,000 and is now 26 months old, the warranty will expire in about 10 mos or 36,000 and then I am sure the problem will be found & it will probably be the transmission and cost me several thousand dollars!! I contacted Jeep Corp office 800-992-1997 and was told try to open a starcase so the "special mechanics" can look at it, why aren't all the mech special??

- Maspeth, NY, USA

The contact owns a 2015 Jeep Grand Cherokee. While approaching a stop sign, the auto parking gauge indicator illuminated and the vehicle shifted into the park position. The failure recurred three additional times. The vehicle was serviced per NHTSA campaign number: 16V240000 (power train), but the remedy failed to repair the vehicle. The vehicle was towed to the dealer, but they were unable to duplicate the failure. The tow truck driver wtinessed the failure. The manufacturer was not made aware of the failure. The failure mileage was 13,612.

- North Andover, MA, USA