I have a serious safety issue with my 2015 Jeep Grand Cherokee. I have brought it to the dealer for this problem more than once and they are not able to identify any issues with the vehicle. They have not been able to replicate my experience. In short on a few occasions while driving at low speed the vehicle seems to change gear and accelerate. I would best describe it as a surge. This past Saturday (12/08/18), while coming to a stop a three way intersection my Jeep accelerated without warning. I already had been depressing the brake when the surge happened and since I have experienced this before I was able to bring the vehicle to a stop. I was lucky I did not accelerate into two way traffic. I was not so lucky in December of 2017. I was stopped at a traffic light (my wife and adult son were in the car to witness this). When the light changed, I took my foot off the brake and my car suddenly lurched forward. I jammed down hard on the brake but my car made contact with the car in front of me resulting in a fender bender. It could have been worse. I experienced this phenomenon one other time while driving along and stopping at a light. Fortunately, there were no other vehicles nearby. As you might imagine, this has destroyed my confidence in this vehicle. I am afraid that this will happen again and may cause a more serious accident!

- Huntington, NY, USA

The contact owns a 2015 Jeep Grand Cherokee. While driving approximately 25 mph, the "service shifter" warning indicator illuminated followed by the rest of the instrument panel indicators. When the contact turned off and restarted the vehicle, it operated normally. The contact drove the vehicle to Dodge/Jeep/Chrysler city (4395 us-130, burlington, NJ 08016) where it was diagnosed that the shifter failed and needed replacement. The contact also stated that the same failure occurred in June of 2016. The dealer repaired the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 72,000.

- Yonkers, NY, USA

After the transmission update the shifter still doesn't work properly

- Astoria, NY, USA

The contact owns a 2015 Jeep Grand Cherokee. While parked, the vehicle independently rolled away and crashed into a parking sign and a building. The air bags did not deploy. A police report was not filed. There were no injuries sustained. A dealer was not made aware of the failure. The manufacturer was made aware of the failure and provided the contact with case number: 337-98083. The failure mileage was 20,000.

- Brooklyn, NY, USA

I put my car in park in the garage, got out of my car and it started to back up on me, bending the door back and loosening the hinge but getting caught on the wall. I was able to jump back in and step on the brake, the car shifter had slipped back into reverse. I had my car fixed as the door was unsteady. I then received a recall on that particular part and sent in all my information but was denied coverage. I am very angry about this and request a supervisor to call me. I had the shift fixed at a local Jeep dealership since then.

- Hampton, NH, USA

The transmission frequently shifts into neutral or park, while the vehicle is in motion, without driver input. The transmission frequently will not go into reverse, without multiple attempts the transmission frequently will not go into park without multiple attempts the forward collision warning frequently activates for no reason and stops the car the vehicle has been in for repairs on multiple occasions, yet still exhibits significant safety issues.

- Peachtree Corners, GA, USA

The contact owns a 2015 Jeep Grand Cherokee. While the vehicle was in park, the gear shifter independently moved out of gear and rolled forward. The contact had to apply the brake pedal. The vehicle was not inspected and diagnosed by a dealer. The manufacturer was notified to determine if a solution could be provided. The failure mileage was not available.

- Herndon, VA, USA

My Jeep shifts rough while increasing speed. It jerks and hesitates when shifting gears. Also the gear shifter moves very easily to other gears I.e. N, R, D while driving or even parked.

- Bloomingdale, IL, USA

I've reached out several times for the last 2 years with my transmission issues with my Jeep. I was told for the majority of the 2 years that nothing could be done to fix it or that it was just the way the car drives. After getting Chrysler/Jeep involved at the dealership and having a case manager who was absolutely useless, somehow after 2 years they magically realized there was something wrong with the transmission. They had the car for over a week and when I got it back, it was about 50% better. I assumed that was as good as it gets since Jeep doesn't really fix anything. As of the last week or so the car is now worse than when I took it in. It hard shifts from first to second gear then it hard shifts down from 3rd to 2nd when stopped and then stutters forward. The shifting is erratic and when stopping and then needing to accelerate the car just hesitates like it doesn't know what to do. Which has caused me to almost get hit by another car several times. It is a liability not only to myself but to other people. It hesitates on the interstate when accelerating and left me in a situation where I was stuck between two semi trucks and the car basically stalled out. It should not be driven or on the road. Im going to be killed in the car. I do not trust that Jeep knows how to fix the car or even has a fix for the issue at this point. Ive done research and it seems that its a known issue with the 2015 transmissions. I have given Jeep several chances to make the situation right and now I;M done dealing with it. Now its a matter of how much value Jeep puts on a human life. How many more lawsuits will Jeep have because of this vehicle before something is done.

- Denver, CO, USA

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the shifter independently shifted out of park and resulted in a rear end collision. A police report was not filed. The vehicle was previously taken to folsom lake Chrysler Dodge Jeep Ram (12545 folsom blvd, folsom, ca) to be repaired per NHTSA campaign number: 16V240000 (power train). Since the repair, the contact had not seen a difference in the performance of the shifter. The manufacturer was notified of the failure. The vehicle was towed, but was not destroyed. There were no injuries. The failure mileage was approximately 33,000.

- El Dorado Hills, CA, USA

2015 Jeep Grand Cherokee. Consumer sent additional correspondence. The consumer stated the vehicle had transmission related defects that could cause temporary loss of control. Updated 11/22/2017

- Baltimore, MD, USA

Gear shift slips into reverse from the park position on the selector panel.

- Olive Branch, MS, USA

On 10/21/19 my 2015 Jeep Grand Cherokee limited mount functioned. While trying to slowly back up my car in a garage the vehicle seized all dashboard lights went out including back up camera screen. Only one light appeared before impact with a pole which was the service transmission light. My foot was off the gas when it jolted backwards into a large pole. This has happened multiple times where the car would seize or accelerate into first gear. It has done this when my foot wasn't on the gas peddle aswell. I contacted safford Jeep in springfield va three times about my concern. Nothing was corrected now I have been in an accident with very bad vehicle body damage. Chrysler has done nothing and will not give me any answers on the satus of their investagation. This has now cost me out of pocket because they want to draw this out as long as possible.

- Alexandria, VA, USA

The automatic transmission downshifts harshly with a bang. Up shifts are also harsh at times. Transmission software has been updated twice but the issue continued. Recently the transmission valve body was replace and the issue has gotten much worse. My Jeep is currently back at the dealership.

- Edgewater, NJ, USA

I purchased a 2015 Jeep Grand Cherokee from a Chrysler Dodge dealership on June 3, 2016. That particular day, there were new 2016 Jeep Grand Cherokee's but they were not for sale and had some type of "do not sale stickers" on them. The sales rep stated the new 2016 Jeep Grand Cherokee were under recall and could not be sold until the recall was fixed. There was one pre owned 2015 Jeep Grand Cherokee available so I asked if it under recall too and was told no so I purchased it. In or around September 2016, I received a recall notice for the vehicle. I was so angry and felt like I had been duped because I specifically asked about a recall and was told there was none. I did some research and learned there is no state law that requires dealerships to disclose recalls on pre owned vehicles; the state law only governs brand new vehicles not being sold. I felt defeated and let it go, until this month; when I decided to have the recall completed (at a different dealer). This made me angry all over again so I did additional research and located the NHTSA's 2015 consent order against fca usa and decided to report this issue to you for review. In the consent order, fca was supposed to "develop and implement a process to deter dealer sales of unremedied vehicle subject to recalls, regardless of whether new or used. In my case, that did not happen and I don't want this to happen to anyone else! my question is, does the consent order apply to my situation" if so, what are my options"

- Atlanta, GA, USA

I have a 2015 Grand Cherokee that has been in for the rollaway recall. Tonight I pulled into a parking lot, got out of the car quickly to see how far I pulled in, and the car started rolling backwards. I thought the car was in park but in turn it was not. The car was in reverse. Previous to tonight I've had this happen and as soon as you let go of the brake, if the door is open, the "auto park" kicks in and the vehicle goes into park. That did not happen. I was able to catch the car before it went to far and get it in park. After that incident I took videos on the behavior. Repeatedly going from park, to reverse, or drive with the door open, taking my foot of the brake and every time it rolled and auto park did not apply. Turned the car off and on a few times and still, no auto park. The videos are to large to fit into the 5 mb limit but can be sent by any other means you have available or here is a link to them on onedrive. Https://1drv.ms/F/S!airasnb8ajcyg1xqr6wwntqyirj8 I do not feel safe driving this car as the recall does not work. If a satisfactory fix cannot be made I would like to discuss what options are available to me. Thanks....updated 11/13/2017 the consumer stated the another trigger for the auto park was wearing a seatbelt. The seat belt has to be off, not in park, and the driver's door open in order for it to work properly. This seemed to be the intended behavior so, the consumer would like to have the complaint disregarded. Updated 11/30/2017

- Fort Collins, CO, USA

The contact owns a 2015 Jeep Grand Cherokee. While driving 70 mph, the vehicle began to lose power while the accelerator pedal was depressed. The vehicle was pulled over to a shoulder lane, where it was able to restart and return to normal driving. The vehicle was taken to a local dealer (fields Chrysler Jeep Dodge sandford, 750 towne center blvd, sanford, fl 32271). The vehicle was not diagnosed, but the dealer placed a recording device in the vehicle to record the failure. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 16,000.

- Lake Mary, FL, USA

2015 Jeep Grand Cherokee. Consumer writes in regards to issues with vehicles U connect. The consumer stated the vehicle experienced a life threatening transmission defect and requested for the vehicle to be repaired. The consumer requested information and correction concerning the gear or gears shift from 's' and 'd' into no gears. "no gears identification" appears on the display. The shift is unpredictable and occurs while driving. The consumer stated the mileage recorded on the odometer does not conform to the manufacturer's disclosed miles per gallon. The manufacturer has been notified. The vehicle was not diagnosed.

- Baltimore, MD, USA

After we purchased the Jeep Grand Cherokee it was taken in for a recall for the tcm, to be serviced and have the power steering fluid checked for leaks due to the well being empty. We were then told when we picked up the vehicle and the power steering well was dry that all Jeep are like that. After questioning that statement the tech went to vehicle and filled the well. After the dealership replaced the part, the vehicle will hold for 2 to 3 seconds then begin to roll back for 10 to 30 feet depending on the grade of the incline when in drive. It is an automatic with the hill start assist which does hold the brakes for the allotted time. The recall was for the vehicle to go into park if the driver takes off his seatbelt and exits the car in gear. That does work. The Jeep will continue to roll until it jerks itself into neutral then stalls the motor, it will continue to roll if the brake is not applied. Chrysler and the dealership continue to say that all vehicles (automatics) will roll back on an incline in drive and not stop until you apply the brake no matter the distance. We have discussed this issue with multiple Chrysler certified mechanics and they have stated that under any circumstance no automatic transmission should roll back more than a foot. The manager of the service department stated that all vehicles roll back no matter the distance. I stated my Kia soul does not even move an inch backwards in drive on an incline, he responded with"yes it does". he then stated that "due to the lemon law we can not guess what is wrong, if we are fix it three times you can return the vehicle and the time we have put into your Jeep we are not getting paid for ". he also stated that our Jeep does not idle high enough and can not be adjusted and Chrysler says we are responsible to have control of the vehicle at all times. We don't want to return the Jeep we want it safe.

- Wabash, IN, USA

Our 2015 Grand Cherokee was parked in a store parking lot, in park but running. The shift indicator showed it in park when my fianc exited the Jeep she went into the store, someone came in and indicated that the Jeep was going crazy. The Jeep had shifted itself into reverse, drove around the parking lot twice and finally crashed into a tree. Calls to Fiat/Chrysler have been less than helpful but they have told us that an inspector will be coming to look at the Jeep and not to drive it in the mean time. This is a problem that Fiat/Chrysler is aware of since there is an open recall dealing with this issue but unfortunately they won't pay for a rental or provide a loaner vehicle while we wait for an investigator to look over the Jeep.

- Newport, RI, USA