10.0

really awful
Crashes / Fires:
77 / 1
Injuries / Deaths:
18 / 0
Average Mileage:
20,157 miles

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« Read the previous 20 complaints

problem #237

Jul 302019

Grand Cherokee

  • 44,400 miles
Jeep Grand Cherokee diesel, after V08 recall (diesel exhaust issue), car now will lag, and fail to accelerate at lower speeds under load. Acts as if it will stall. Dangerous in that it fails to respond to acceleration input under these conditions, usually around 20-25 miles per hour. When this occurs, car makes two very short and faint buzzing noises from the engine compartment. Car did not do this prior to the V08 diesel recall software fix. This is an ongoing problem, car has been to shop several times, and everything checks out as being normal.

- Salem, OR, USA

problem #236

Jul 042019

Grand Cherokee

  • 28,204 miles
Takata recall- while driving at speeds above 35 miles, it feels as if the vehicle slows down as if the gears changed and it requires more pressure to be applied to the gas accelerator for the vehicle to go the same speed. This has happened multiple times at speeds of approximately 35 and over.

- Rochester, NY, USA

problem #235

Apr 282019

Grand Cherokee 6-cyl

  • 60,060 miles
The contact owns a 2015 Jeep Grand Cherokee. While parking the vehicle with the brake pedal depressed, the vehicle lunged forward and crashed into anther vehicle without warning. The air bag did not deploy. A police report was filed. There were no injuries. The vehicle was slightly damaged, but was driven to russ darrow Chrysler Dodge Jeep milwaukee (888-497-8363, located at 7676 N 76th St, milwaukee, wi 53223). The technician was unable to duplicate the failure; however, the computer system was updated. The manufacturer was not made aware of the failure. The failure mileage was 60,060.

- Thiensville, WI, USA

problem #234

May 012019

Grand Cherokee

  • 0 miles
While decelerating, 8hp70 automatic transmission experiences severely delayed downshifts with hard jerking from 3rd to 2nd and from 2nd to 1st gears. Downshift from 2nd to 1st is most severe, often causing vehicle to lunge forward after having already come to a complete stop. This issue essentially occurs every time the vehicle is driven. It has been to a Jeep dealership twice for service, but they cannot fix/identify the problem.

- Baltimore, MD, USA

problem #233

Mar 302019

Grand Cherokee

  • 59,000 miles
When driving for about 20mn after slowing down to go threw town and coming to a stop. I will start driving again and. Trying to get up to speed my Jeep will not shift gears. I have been in neutral for several minutes before it shifts. This has happened several times. It has also hard shifted, and has had surged of power where it lunges a head.

- Fredericksburg, TX, USA

problem #232

Mar 092019

Grand Cherokee

  • 58,494 miles
Vehicle begins the shift hard. Slamming into gears then all lit guts on dashboard come on. Car then looses all power including power brakes and power steering. It also states parking brake must engaged and emergency brake is disabled. Vehicle was in motion on side street in neighborhood. Going forward. After vehicle was stopped we have video of messages and all lights going.

- Greenville, RI, USA

problem #231

Jan 172019

Grand Cherokee

  • 32,000 miles
While driving at highway speed my 2015 Jeep Grand Cherokee eco diesel started to make a rumbling noise, the oil pressure light came on within a minute the engine shut off still at highway speed. When I pulled over to the shoulder the car was stuck in gear, would not restart and had a small oil leak. The car was towed to the nearest dealer who determined that the car had engine damage and the engine needs to be replaced. Car has less than 33,000 miles and still has original tires, and brakes. All oil change services were performed as suggested. Car was purchased new from dealer August 4th, 2015.

- Patchogue, NY, USA

problem #230

Oct 302018

Grand Cherokee

  • 52,000 miles
After 3.5 years of no problems, our Jeep has been back to the dealer service every month since August 2018.currently at service since 1/14/19, 15 business days. In August: Pulled into a parking spot and the wipers started, could not turn them off different messages flashed 'no bus', and various other msgs. Check engine light was on. Took in to dealer the next day. Recalls were performed. We felt, our problems had been solved. They were not. September: Arrived at my son's school 7:15 a.M. wipers started, chiming started, messages flashed, tire pressure flashed. Turned engine off, restarted problem solved. October: On baltimore beltway with my son's carpool in the car, we were in rush hour traffic crawling along... wipers start, chiming, messages flashing 'service electronic throttle control' and others... then car started lurching and lunging somehow got it limping into the dealer... podded it and it threw over 480 codes. In service for 10 days. Alternator replaced, did not help. November: Arrived home after an 1.5 hour trip, chiming started, messages flashed. But this time as I reversed into driveway, car threw itself into park. December: Again driving car pool of young teenagers, exited baltimore beltway, wipers start, chiming, messages, 'service electronic throttle', 'auto park disabled', service shifter, etc. Engine revving but we're barely moving. There was nowhere to safely pullover and I have no idea if any of the exterior lights are working. I had to make a lady turn to get out of traffic. We barely made it. This last episode was the last straw. Our dealer's service department has been nothing but helpful. They have, with my permission driven the vehicle with diagnostic equipment hooked up, they've put over 600miles on my vehicle, but I don't care because I'd like it fixed. They've tried to replicate for 15+ days w/no success. I do not feel safe in this car.

- Linthicum, MD, USA

problem #229

Dec 032018

Grand Cherokee

  • 50,000 miles
When in motion, transmission downshifts to first gear. Engine races.

- Walhalla, SC, USA

problem #228

Dec 082018

Grand Cherokee

  • 42,000 miles
I have a serious safety issue with my 2015 Jeep Grand Cherokee. I have brought it to the dealer for this problem more than once and they are not able to identify any issues with the vehicle. They have not been able to replicate my experience. In short on a few occasions while driving at low speed the vehicle seems to change gear and accelerate. I would best describe it as a surge. This past Saturday (12/08/18), while coming to a stop a three way intersection my Jeep accelerated without warning. I already had been depressing the brake when the surge happened and since I have experienced this before I was able to bring the vehicle to a stop. I was lucky I did not accelerate into two way traffic. I was not so lucky in December of 2017. I was stopped at a traffic light (my wife and adult son were in the car to witness this). When the light changed, I took my foot off the brake and my car suddenly lurched forward. I jammed down hard on the brake but my car made contact with the car in front of me resulting in a fender bender. It could have been worse. I experienced this phenomenon one other time while driving along and stopping at a light. Fortunately, there were no other vehicles nearby. As you might imagine, this has destroyed my confidence in this vehicle. I am afraid that this will happen again and may cause a more serious accident!

- Huntington, NY, USA

problem #227

Jul 212018

Grand Cherokee

  • 72,000 miles
The contact owns a 2015 Jeep Grand Cherokee. While driving approximately 25 mph, the "service shifter" warning indicator illuminated followed by the rest of the instrument panel indicators. When the contact turned off and restarted the vehicle, it operated normally. The contact drove the vehicle to Dodge/Jeep/Chrysler city (4395 us-130, burlington, NJ 08016) where it was diagnosed that the shifter failed and needed replacement. The contact also stated that the same failure occurred in June of 2016. The dealer repaired the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 72,000.

- Yonkers, NY, USA

problem #226

Dec 202017

Grand Cherokee

  • 42,000 miles
After the transmission update the shifter still doesn't work properly

- Astoria, NY, USA

problem #225

Mar 312018

Grand Cherokee

  • 20,000 miles
The contact owns a 2015 Jeep Grand Cherokee. While parked, the vehicle independently rolled away and crashed into a parking sign and a building. The air bags did not deploy. A police report was not filed. There were no injuries sustained. A dealer was not made aware of the failure. The manufacturer was made aware of the failure and provided the contact with case number: 337-98083. The failure mileage was 20,000.

- Brooklyn, NY, USA

problem #224

Aug 012017

Grand Cherokee

  • 74,000 miles
I put my car in park in the garage, got out of my car and it started to back up on me, bending the door back and loosening the hinge but getting caught on the wall. I was able to jump back in and step on the brake, the car shifter had slipped back into reverse. I had my car fixed as the door was unsteady. I then received a recall on that particular part and sent in all my information but was denied coverage. I am very angry about this and request a supervisor to call me. I had the shift fixed at a local Jeep dealership since then.

- Hampton, NH, USA

problem #223

Apr 122018

Grand Cherokee 4WD 8-cyl

  • miles
The transmission frequently shifts into neutral or park, while the vehicle is in motion, without driver input. The transmission frequently will not go into reverse, without multiple attempts the transmission frequently will not go into park without multiple attempts the forward collision warning frequently activates for no reason and stops the car the vehicle has been in for repairs on multiple occasions, yet still exhibits significant safety issues.

- Peachtree Corners, GA, USA

problem #222

Jan 122018

Grand Cherokee 4WD 6-cyl Diesel

  • Automatic transmission
  • 17,800 miles
The contact owns a 2015 Jeep Grand Cherokee. While the vehicle was in park, the gear shifter independently moved out of gear and rolled forward. The contact had to apply the brake pedal. The vehicle was not inspected and diagnosed by a dealer. The manufacturer was notified to determine if a solution could be provided. The failure mileage was not available.

- Herndon, VA, USA

problem #221

Jun 012017

Grand Cherokee

  • 31,000 miles
My Jeep shifts rough while increasing speed. It jerks and hesitates when shifting gears. Also the gear shifter moves very easily to other gears I.e. N, R, D while driving or even parked.

- Bloomingdale, IL, USA

problem #220

Dec 182017

Grand Cherokee

  • miles
I've reached out several times for the last 2 years with my transmission issues with my Jeep. I was told for the majority of the 2 years that nothing could be done to fix it or that it was just the way the car drives. After getting Chrysler/Jeep involved at the dealership and having a case manager who was absolutely useless, somehow after 2 years they magically realized there was something wrong with the transmission. They had the car for over a week and when I got it back, it was about 50% better. I assumed that was as good as it gets since Jeep doesn't really fix anything. As of the last week or so the car is now worse than when I took it in. It hard shifts from first to second gear then it hard shifts down from 3rd to 2nd when stopped and then stutters forward. The shifting is erratic and when stopping and then needing to accelerate the car just hesitates like it doesn't know what to do. Which has caused me to almost get hit by another car several times. It is a liability not only to myself but to other people. It hesitates on the interstate when accelerating and left me in a situation where I was stuck between two semi trucks and the car basically stalled out. It should not be driven or on the road. Im going to be killed in the car. I do not trust that Jeep knows how to fix the car or even has a fix for the issue at this point. Ive done research and it seems that its a known issue with the 2015 transmissions. I have given Jeep several chances to make the situation right and now I;M done dealing with it. Now its a matter of how much value Jeep puts on a human life. How many more lawsuits will Jeep have because of this vehicle before something is done.

- Denver, CO, USA

problem #219

Dec 152017

Grand Cherokee

  • 33,000 miles
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the shifter independently shifted out of park and resulted in a rear end collision. A police report was not filed. The vehicle was previously taken to folsom lake Chrysler Dodge Jeep Ram (12545 folsom blvd, folsom, ca) to be repaired per NHTSA campaign number: 16V240000 (power train). Since the repair, the contact had not seen a difference in the performance of the shifter. The manufacturer was notified of the failure. The vehicle was towed, but was not destroyed. There were no injuries. The failure mileage was approximately 33,000.

- El Dorado Hills, CA, USA

problem #218

May 022016

Grand Cherokee

  • miles
2015 Jeep Grand Cherokee. Consumer sent additional correspondence. The consumer stated the vehicle had transmission related defects that could cause temporary loss of control. Updated 11/22/2017

- Baltimore, MD, USA

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