10.0

really awful
Crashes / Fires:
9 / 9
Injuries / Deaths:
2 / 0
Average Mileage:
35,356 miles

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« Read the previous 20 complaints

problem #131

Apr 242023

Grand Cherokee

  • miles
On April 24, 2023, while driving 53 mph down a busy highway the car just lost all power. I wasn-??t able to control the vehicle then I stepped on the brakes but only if the back brakes worked. Which caused the vehicle to spin out of control until I eventually flipped the vehicle upside down into a ditch. It was one of the scariest things I-??ve ever experienced. Besides the fact my drivers side head rest and seat bell we-??re also broken at the time. I was going to the dealership on April 26th to have both the headrest and seat belt fixed. It-??s also the second time the car lost power. In addition to that my headlights, rear lights, & windshield wipers, would suddenly stop working then work again. I totaled my Jeep and I-??m now out of a vehicle since I had a active loan of the vehicle. I was suppose to be done with my payments in Aug of 2025. I don-??t ever want anyone to experience what I went thru. I-??m very very grateful and fortunate that I wasn-??t seriously injured or killed because of this problem.

- East Patchogue , NY, USA

problem #130

Mar 302023

Grand Cherokee

  • miles
Transmission suddenly stopped accelerating when pressing pedal. In reverse suddenly began making a whirring sound. 155,000 miles

- Bentonville, AR, USA

problem #129

Apr 092023

Grand Cherokee

  • miles
The vehicle has a significant safety recall out with no timely identified repair offered. Jun 09,2022 Manufacturer Recall NumberZ46 NHTSA Recall Number22V-406 Recall StatusRecall Incomplete, remedy not yet available How can the manufacturer expect people to feel safe driving with the possibility of a unplanned sudden stop putting their lives, their passengers lives and the lives of other travelers on the road at risk. If Jeep can't fix the issue they should replace the vehicles.

- Mesa, AZ, USA

problem #128

May 172022

Grand Cherokee 6-cyl Diesel

  • miles
We have been unable to drive the vehicle for 9 months out of 12 due to it being in the shop. The latest was a OBDC of "Improper DEF used see dealership". It was at 3 different shops to remedy the issue the final one being Lithia Chrysler/Jeep/Dodge of Missoula #134. Even with the extended warranty they WOULD NOT cover the expense even though it was their warranty. We were told it was for labor, but labor was supposed to be covered. There is also a "Stop Sale" in place so we cannot even drive the vehicle anymore due to lack of power. The dealership and FCA told us that this was "NORMAL" and we just "HAD TO LET THE VEHICLE WARM UP FIRST" I have owned and operated diesel vehicles for a better part of 28 years. I have NEVER had to do this. I cannot put my families lives at risk with this POS. Right now as it is, we are. making payments on insurance and and vehicle payments on an SUV we cannot drive. I can give specific dates, times and conversations as well as email threads from FCA trying to handle the situation to no avail.

- Stevensville, MT, USA

problem #127

Feb 262023

Grand Cherokee 8-cyl

  • miles
While in motion, vehicle lost all power; the engine stalled, brakes failed and lost power steering. The vehicle shifted into neutral. I put the vehicle back in drive and it went back to neutral. I turned the ignition off and restarted. My husband was driving and I was in the passenger seat, with my 5 year old daughter in the backseat. If there had been oncoming traffic, we-??d have hit them head on.

- Limestone, ME, USA

problem #126

Feb 112023

Grand Cherokee

  • miles
-What component or system failed or malfunctioned, and is it available for inspection upon request" Engine Issue with ticking, loss of power -How was your safety or the safety of others put at risk? Definitely it could affect me, my family and you when it stop any moment in the road, i did check dealer and mechanics shop abut the issue and mention it happen with other engine with same part number and i cannot afford paying a whole engine. -Has the problem been reproduced or confirmed by a dealer or independent service center? Yes -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No -Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear"

- Indianapolis, IN, USA

problem #125

Jan 032023

Grand Cherokee

  • miles
There is a recall for fuel pump delivery. Myvwife was driving the vehicle and it completely stalled out while driving. Vehicle was towed to arapahoe Chrysler autonation Jeep, parts supposedly are on back order however we have also been told that they don't have parts.

- Aurora, CO, USA

problem #124

Jan 022023

Grand Cherokee

  • miles
Vehicle only has 38,000 miles and suddenly had visible oil leaking from underneath. No warning lights came on but I took to service center for inspection. The oil filter housing was found to be defective and "leaking badly". Technician informed me that because the component is plastic vs. metal it is a known defect in my vehicle make/model. I also confirmed many complaints of same issue in online forums. I contacted manufacturer but since vehicle is out of warranty they would not assist. Service provider stated the issue is of significant safety risk as engine could lose all oil, overheat, and become undriveable. Cost to repair=$1800

- Herndon, VA, USA

problem #123

Jan 172023

Grand Cherokee 6-cyl

  • miles
The oil filter housing in the Jeep Gladiator, Wrangler, and Grand Cherokee is known to have serious problems and safety concerns. The Pentastar oil filter housing used in these vehicles can crack and warp due to heat exposure and this can lead to serious oil leaks. Despite knowing about this issue, the company has never issued a recall, instead, they have discontinued the production of the Pentastar and redesigned the oil filter housing for newer vehicle models. https://vehiclefreak.com/jeep-oil-filter-housing-recall-guide-2013-to-2017/?fbclid=IwAR372r_Z1vlEwSsMz6HmMA6_Vn1IEqL3SnyNYNGCuCVbH25-F7cUtjkhzpU

- Ocala, FL, USA

problem #122

Jan 162023

Grand Cherokee

  • miles
At a speed of 30mph, was slowing down coming up to a red light, as the brakes were being pressed the motor began to rev up and try to accelerate despite me fully pressing the brakes. I had to put the vehicle in neutral and shut it down. I merely missed hitting another vehicle. I called the dealer who had no information for me. No warning lights were on or prior to the reving and acceleration of the vehicle as I was trying to come to a stop at a red light. I am reading numerous forums of Jeep owners reporting the same issue. This really should be investigated before someone is seriously injured or killed, which maybe there have been reports of such already. In my case, there was no injury or damage because I was lucky enough to have no vehicle beside me and had a place to vere off to to pull over quickly. If that hadn-??t been the case, an accident would have occurred. I can-??t say if this vehicle has malfunctioned like this previously because I purchased 2 days ago.

- Tea, SD, USA

problem #121

Jan 022023

Grand Cherokee

  • miles
Noticed a wet substance under the hood and a smell of oil/antifreeze (couldn-??t determine either or) coming from vents prior to purchase. I was told it would be looked at and taken care of. After purchase I noticed a heavy leak under the vehicle and when i touched it, I again smelled the same oil/antifreeze. I took it back to the dealership and they replaced the radiator. It continued to produce a leak, and chose to stop and get a diagnosis and they said it was the oil cooler. I then chose to return it to the dealership for repair and they insist it was left over spillings from the previous repair. It still has that same wet substance dripping from under the vehicle. I-??m concerned about the safety of my life if it is indeed the oil cooler.

- Pflugerville , TX, USA

problem #120

Jan 062023

Grand Cherokee

  • 120,000 miles
The contact's son owns a 2015 Jeep Grand Cherokee. The vehicle owner took the vehicle to the local dealer for maintenance and was informed that the oil filter housing had an oil leak and needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 120,000.

- Pasco, WA, USA

problem #119

Dec 262022

Grand Cherokee

  • miles
While driving down the road my car will shift into Neutral while going at at full speed driving down the freeway, and loses all power. I have to pull over on the side of the road turn the car off and restart. This has happened 6 times and is very dangerous. There are multiple dates that this has happened. It looks as though this should fall under NHTSA recall #16V529000?

- Medical Lake, WA, USA

problem #118

Nov 112022

Grand Cherokee

  • miles
car engine has a sound of tapping. I research on YouTube ?it is rocker arms ticking when rocker arms broken. many complains about this problem of jeep v6 3.6 engines. it can cause engine brake down.

- Arcadia, CA, USA

problem #117

Dec 012022

Grand Cherokee

  • miles
Plastic Oil Cooler leaking. This is a $800 repair, and seems to be a very common problem among Jeep Grand Cherokees.

- Vinita, OK, USA

problem #116

Nov 192022

Grand Cherokee

  • miles
Oil leak from oil filter cooler housing it has been recalled on 2014 jeeps but not the 2015 and it is the same issue

- Sevierville , TN, USA

problem #115

Oct 192022

Grand Cherokee

  • miles
The oil cooler fails resulting in the entire cooling system being filled with the oil from the engine and possibly contaminating the engine oil with coolant. Even after the oil cooler is replaced the entire cooling system must be thoroughly flushed and have multiple parts replaced. It is a safety hazard because there is no warning, the oil cooler fails and all you engine oil is gone. Which will lead to catastrophic engine failure and possibly fire from the heat produced from the friction.

- Lancaster, CA, USA

problem #114

Oct 042022

Grand Cherokee

  • 98,000 miles
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while the vehicle was in park (P), she started the vehicle and the vehicle independently accelerated. The contact stated no warning light was illuminated. The contact attempted to turn the vehicle off, and the vehicle would not shift into neutral (N). The contact stated that multiple attempts were needed to turn the vehicle off and restart the vehicle. The vehicle then started operating as designed. The contact had the vehicle towed to a local dealer to be diagnosed; however, the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.

- Dayton, OH, USA

problem #113

Sep 062022

Grand Cherokee

  • 116,000 miles
The contact's son owns a 2015 Jeep Grand Cherokee. The contact stated while her son was driving 60-65 MPH, the vehicle started shuddering. The ABS, traction control, and check engine warning lights were illuminated. The vehicle decelerated to 30 MPH and stalled while driving on an uphill ramp. The vehicle failed to restart, causing another vehicle to strike the driver's side of the vehicle. There were no injuries sustained. The vehicle was pushed downhill with the assistance of a police patrol. The vehicle was towed to the contact's residence. The vehicle was then towed to the dealer where it was diagnosed that the engine was blown and needed to be replaced. Additionally, the dealer diagnosed that the thermostat, radiator, starter, and motor mounts needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.

- Desoto, TX, USA

problem #112

Jan 032022

Grand Cherokee

  • miles
There is loud ticking/tapping noise coming from the engine when in motion or when the engine idles. This vehicle was not inspected by the dealer (out of warranty) or the police but was inspected by my mechanic and is available for inspection anytime, upon request. At time, the noise become extremely loud and scary and is a cause for great concern, especially knowing that this vehicle is mostly driven daily on the highway for at least 1 hour one way. This noise suddenly appeared about 9 year ago as a slight ticking/tapping but got progressively worse.

- Suffern, NY, USA

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