10.0

really awful
Crashes / Fires:
9 / 9
Injuries / Deaths:
2 / 0
Average Mileage:
35,356 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2015 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #51

Oct 142019

Grand Cherokee

  • 100,000 miles
The contact owns a 2015 Jeep Grand Cherokee. While driving approximately 55 mph, all the warning indicators flashed on the instrument panel and the vehicle stalled. The contact also stated that the failure began around may of 2018 and worsened. The vehicle was taken to Chrysler Dodge Jeep of paramus (315 route 4 West, paramus, NJ 07652) where the emission evaporation vent was replaced; however, the failure continued. The vehicle was taken to the dealer seven times, but the failure continued. The manufacturer was notified of the failure and provided case number: 64723187. The contact also stated that a crash occurred because the brakes seized when the vehicle stalled. The police was present and a report was filed. The contact was injured and transported to the hospital via ambulance. The vehicle was towed to the contact's residence. The approximate failure mileage was 100,000.

- Paterson, NJ, USA

problem #50

Aug 132019

Grand Cherokee 6-cyl Diesel

  • 95,000 miles
For vehicle with VIN number [xxx], after a VO8 flash of the ECU due to emissions recall settlement the car has serious "lag" in acceleration from the stop position. This is a safety hazard as the lag creates a collision risk from on-coming traffic. Currently the manufacturer does not have a solution for the software update that has caused the safety hazard. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Jackson, WY, USA

problem #49

Jul 232017

Grand Cherokee

  • 94,000 miles
The contact owns a 2015 Jeep Grand Cherokee. While driving approximately 40 mph, the vehicle went into limp mode despite the power diesel indicator showing 100%. the contact took the vehicle to hall Chrysler Dodge Jeep Ram Virginia beach (located at 3152 Virginia beach blvd, Virginia beach, va 23452, 877-475-0721) where it was diagnosed that the head gasket had blown and caused many other failures. The head gasket, engine, radiator, cooling cord, and other unknown parts were replaced under the power train warranty. The failure occurred three more times. Most recently, while driving approximately 70 mph, the diesel power was reducing warning indicator illuminated and the vehicle decelerated to 20 mph. The contact drove to franklin Chrysler Dodge Jeep Ram (located at 1124 murfreesboro rd, franklin, tn 37064, 615-266-0145) in limp mode. The dealer diagnosed that the diesel exhaust system failed and needed to be cleaned. The repair was completed; however, the dealer informed the contact that the vehicle should not be driven. The manufacturer was made aware of the failure and opened case number: 59702313. The approximate failure mileage was 94,000.

- Franklin, IN, USA

problem #48

Sep 112019

Grand Cherokee

  • 21,300 miles
At about 11am, 11 September 2019, my 2015 Jeep Grand Cherokee 4-wd limited shut down on the roadway. Travel speed prior to engine failure was about 20mph. During the breakdown, the ecodiesel, 3.0L engine stalled while making loud metallic-chattering noise. After the key-less ignition was pressed to off, a re-start was attempted but that failed. The starter motor refused to operate when re-start was attempted. Because re-start failed, the shift remained locked into park. With the vehicle locked into park, it blocked the middle of the roadway. Intervention by local police prevented further damage to vehicle and driver. There was little warning of problems prior to the engine failure. A louder-than-usual diesel rumble was reported to a Jeep service representative on 18 June 2019, but this sound was judged 'normal' by the technician who checked the complaint. This Jeep gc had only 21,300 miles on the odometer when the ecodiesel failed. All recommended service during 2015-to-11 Sept.19 was performed through authorized Jeep dealers. A partial analysis, post breakdown, by Jeep service techs showed 'bottom-end engine failure' with 'zero compression' measured on one cylinder. Jeep service promised an engine replacement to return the vehicle to operation.

- Warwick, MD, USA

problem #47

Sep 112019

Grand Cherokee

  • 41,900 miles
Previously entered complaint regarding cold throttle/turbo lag of 3-5 seconds which is dangerous for pulling into traffic and almost causing accidents but this is not limited to cold vehicles. The lag is shorter but evident when warm. I have had several incidents of hitting the lag while trying to turn in an intersection and there is a "flat spot" lag of 2 -3 seconds. Pressing the gas pedal in stop and go traffic can cause a lag then surge forward. I have almost hit the car in front of me several times and had difficulty switching lanes because I get the nose of the vehicle turned into another lane then it does not move causing near collusions then surges forward. This is extremely dangerous and I am beginning to be frightened of driving this vehicle for even the shortest of times.

- Simi Valley, CA, USA

problem #46

Sep 052019

Grand Cherokee

  • 64,187 miles
Out of nowhere, my 2015 Jeep gc decelerated, all the lights on the dash came on and the following messages popped up: Auto park disabled, service electronic throttle control, and ended with service shifter. The truck would not accelerate in the middle of a highway. I took the vehicle to the dealer where they cannot seem to find the problem. The windshield wipers turned themselves on along with the check engine light and the hazards.

- Rancho Santa Margarita, CA, USA

problem #45

Sep 082019

Grand Cherokee

  • 75,250 miles
One day when leaving a barbershop my wife tried to start our Jeep and it would not crank. It would turn over, start for a second then turn off. After sitting for a while longer it started up and drove fine. This past Sunday we were leaving a gas station to get on the interstate and in the middle of an intersection it shut off. All acceleration stopped and the Jeep went into park and left us stuck in the middle of the intersection. Once we used the manual park release and got out of the intersection we let it sit for a little bit. My wife got in the driver seat and it started right up. We then drove it to an auto parts store and had the check engine light diagnosed as the neutral safety switch. I spoke with a local dealership and was told that that is 'not a part listed' in their parts catalog. This vehicle shut off and my pregnant wife could have been T-boned in the blink of an eye.

- Fayetteville, NC, USA

problem #44

Jul 122019

Grand Cherokee

  • 59,674 miles
7/8/19 I brought my 2015 Jeep Grand Cherokee in for the VO8 emissions recall two days later my vehicle was returned 7/10/19. 7/12/19 I went to have my vehicle smog check completed and the smog check failed due to the following 'your vehicle failed the smog check inspection due to the fact the fact that the vehicles on-board computer system has not completed the emission system self-checks.' During that time I had already contacted the dealership to return my vehicle to checked for possible issues caused by the VO8 emissions recall. Upon my drive from smog test to Jeep Chrysler dealership (10.3) no warning lights came on and as I approached the dealership the oil temperature gauge did start to rise. Once parked I noticed oil dripping from the passenger front of my vehicle. The dealership service attendant plugged in the error code reader and no codes/errors were detected as if operating 100% as intended. Even though it was evident that my Jeep had catastrophic engine failure. It was determined my engine needed to be replaced due to the VO8 emissions recall and I have co-work that experienced the same issue resulting in the engine to be replaced two days after the VO8 emissions recall was completed. The replacement engine was on back order until 8/21/19 and I may have my Jeep back 8/30/19. The repair work completed on my vehicle is not fluke and the recall work being performed is not satisfactory and possibly rushed to meet deadlines for compliance. Fca us llc, as an organization needs to look at the recall practices holistically, think about the people and their family being impacted by the V08 emissions recall short comings.

- Jurupa Valley, CA, USA

problem #43

Aug 242019

Grand Cherokee

  • 65,000 miles
Since doing the eco diesel update Jeep has a serious lag / stall when accelerating and when going around 20 miles per hour when accelerating. Numerous times when crossing out into traffic the vehicle has a lag/ power delay almost causing an accident. This was not an issue until the eco diesel update was done. Its currently at the dealership, per the service manager they are aware of the issue and have had numerous complaints with the Jeep and trucks due to the eco diesel update, but they have no resolution.

- Gonzales, CA, USA

problem #42

Aug 022019

Grand Cherokee

  • 64,000 miles
Ever since the fca ecodiesel exhaust emissions update, my vehicle has had terrible turbo-lag. When you step on the accelerator, especially after a cold start it can take up to 4 seconds to actually move forward. I already reported this once before, but this vehicle is a serious hazard. Trying to cross any type of traffic is dangerous. It also has anywhere from 3-4mpg drop since the update.

- South Hamilton, MA, USA

problem #41

Aug 202019

Grand Cherokee

  • 78,000 miles
Ecodiesel emissions recall. After having the emissions recall done to my vehicle on 8/20/19, the vehicle is extremely sluggish and non reliable. The turbo lag is horrible, sometimes 1-3 seconds, sometimes 4 or 5. transmission doesn't seem to know where it wants to be at times. None of the issues are constant and therefore you never know when you pull into traffic if you will have the power needed or stall and get hit. Safety hazard is an understatement and families will be hurt over this poor attempt at a "fix". Jeep was extremely responsive and had more torque readily available prior to the recall. Now it is gutless and I wouldn't attempt to hook the boat up to it.

- Lafayette, LA, USA

problem #40

Jul 282019

Grand Cherokee

  • 64,000 miles
Since I had the exhaust emissions update done, my Jeep has an extremely long lag in acceleration. It takes a good 2-3 seconds after stepping on the throttle, before the car moves forward. I was almost hit head on in traffic on a highway because of the timing of not accelerating properly. This was never an issue before the exhaust update.

- South Hamilton, MA, USA

problem #39

Jul 302019

Grand Cherokee

  • 44,400 miles
Jeep Grand Cherokee diesel, after V08 recall (diesel exhaust issue), car now will lag, and fail to accelerate at lower speeds under load. Acts as if it will stall. Dangerous in that it fails to respond to acceleration input under these conditions, usually around 20-25 miles per hour. When this occurs, car makes two very short and faint buzzing noises from the engine compartment. Car did not do this prior to the V08 diesel recall software fix. This is an ongoing problem, car has been to shop several times, and everything checks out as being normal.

- Salem, OR, USA

problem #38

Jul 052019

Grand Cherokee

  • 43,500 miles
Vehicle exhibited what felt like a hard downshift from second to first gear. Jolt was concerning enough that driver had to apply additional brake pressure when coming to a full stop. Technician at repair facility discovered that jolt felt by operator was actually engine moving significantly due to defective hydraulic engine isolators (engine mounts mopar P/N 68252522aa). Mounts were replaced and problem no longer detected. Internet research reveals that this is a known issue with the WK2 model of the Jeep and typically occurs approximately four (4) years after date of manufacture. Operator's concern is that inadequately or unsecured engine shift could cause collision or loss of vehicle control. Manufacturer apparently does not feel this defective/unreliable component design is a safety issue.

- Keller, TX, USA

problem #37

Apr 152019

Grand Cherokee

  • 50,000 miles
My check engine light came on. I brought it to my Jeep dealer.they found code P0302 and said the left engine head had to be replaced as well as #2 fuel injector.I had just over 50000 mi. The head was covered under warranty, the fuel injector cost me 415$. Jeep should have covered this cost. Jeep reimbursement department denied me reimbursement.what can be done to recover my cost?

- Lynbrook, NY, USA

problem #36

Apr 022019

Grand Cherokee

  • 40,000 miles
Emission check engine light for small evaporation emission system leak P0456 fault code. Also, fuel tank wont fill with fuel at higher nozzle flow rates... possibly due to tank check valve. The check engine light will disqualify the emission test for the vehicle and prevent obtaining a licence plate renewal. The check valve will only allow a slow fill using a manual grasp of the nozzle lever to restrict the flow to the smallest amount possible. This appears to be a common problem and needs a recall the refill is of course, is done in park, at a gas station. The check engine light occurs at startup.

- Mesa, AZ, USA

problem #35

Jan 172019

Grand Cherokee

  • 32,000 miles
While driving at highway speed my 2015 Jeep Grand Cherokee eco diesel started to make a rumbling noise, the oil pressure light came on within a minute the engine shut off still at highway speed. When I pulled over to the shoulder the car was stuck in gear, would not restart and had a small oil leak. The car was towed to the nearest dealer who determined that the car had engine damage and the engine needs to be replaced. Car has less than 33,000 miles and still has original tires, and brakes. All oil change services were performed as suggested. Car was purchased new from dealer August 4th, 2015.

- Patchogue, NY, USA

problem #34

Dec 012018

Grand Cherokee

  • 50,000 miles
Ive had this car in the shop 4 or 5 times for extreme overheating costed me 4500 so far and never fixed

- Vandalia, MO, USA

problem #33

Nov 022018

Grand Cherokee

  • 31,373 miles
The vehicle would not start. It has a push button ignition switch start. It locked up and it could not be towed because the tow truck driver could not get it in natural to move it. I was stranded for 12 hours with nothing to eat or drink before I got help. All electrical systems shut down and I was alone in a very bad area at the time. Unless the vehicle started it would do nothing and could not be towed. Jeep needs a recall on this very unsafe system. They should be made put in an override switch or be able to start the vehicle with a key. I am 76 years old and I was going to start on a 500 mile trip that day. Very good thing it happen when it did. The vehicle would have been dead along the road with no help. All push button starts need a backup to get out of this safety hazard. I unlocked the door get in and pushed the start button and nothing. All kind of lights lit up on the instrument panel and displayed a lot of things that would not work. The transmission would not go in or out of gear.

- Columbus, OH, USA

problem #32

Sep 302018

Grand Cherokee

  • 28,000 miles
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that smoke entered the cabin of the vehicle without warning. The contact turned off the vehicle and noticed smoke coming from the hood and headlights. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.

- Nashua, NH, USA

Read the next 20 complaints »