The contact owns a 2015 Jeep Grand Cherokee. While driving 25 mph, the driver crashed into a tree. The air bags did not deploy. A police report was filed. The contact was seated in the rear passenger seat and sustained minor injuries to the knee, arm, and head. Medical attention was not required. The vehicle was not diagnosed nor repaired. The vehicle was towed. The manufacturer was notified of the failure. The failure mileage was approximately 35,000.

- Aurora, IL, USA

The contact owns a 2015 Jeep Grand Cherokee. While proceeding through a four way stop at approximately 25 mph, a vehicle failed to yield and crashed into the driver side of the contact's vehicle. The rear door and frontal driver and passenger side air bags failed to deploy. The contact sustained lacerations to the face and injuries to the hip, legs, and neck. The front passenger suffered injuries to the right side. The rear passenger sustained injuries to the left side and face. Medical attention was required and a police report was filed. The vehicle was towed to the dealer for further inspection. The manufacturer was notified. The approximate failure mileage was 12,200.

- Perry Hall, MD, USA

On August 15th 2015, I brought my vehicle in for a recall that I received in the mail, on the letter it states it is for orc module, so I went into the dealership ray brandt Dodge, Jeep on westbank expressway to have my recall taken care of, well prior to bringing in my car I called them twice to make an appointment to have my car serviced, they informed me that I did not need to make an appointment just to bring the vehicle in for the recall. I brought that car in the Saturday of August 15th to be informed that I needed to make an appointment and they were backed up, I informed them that I had called twice to make sure I got my car taken care of and got this recall item taken care of, they could not service me and told me I had to make an appointment so I left with my car not being serviced and driving my vehicle with a known recall that I brought my car in for, on August 27th I had a car accident, ,my car is still not been serviced for this known recall code R05, and now I have had an accident in my car which has me shook since I know that there is a issue with my car. I am writing this complaint because I think it is horrible the way that dealership treated me and I could be in a different situation and not be able to write this complaint. I do not know if this will do or change anything but I thought it should be heard.

- New Orleans , LA, USA

The contact rented a 2015 Jeep Grand Cherokee. While the vehicle was parked on a slope, the vehicle shifted into drive without the brake pedal being depressed. The vehicle crashed into a metal post and the air bags failed to deploy. There were no injuries and a police report was not filed. The vehicle was not taken to a dealer or independent mechanic. The manufacturer was not made aware of the failure. The VIN was not available. The failure mileage was 9,500.

- Austin, TX, USA