Passenger seat head rest deployed for no reason. The vehicle was stationary over night in our garage. In the morning we discovered the deployed head rest

- New Smyrna Beach, FL, USA

I was driving home from work today 9/29/19 on a two lane road and was traveling around 40mph coming up to a red light when all of the sudden the active headrest on the drivers side deployed striking me in the back of the head with enough force it felt like a punch, this caused me to swerve and nearly rear end the car stopping in front of me. I have done some quick research on this issue and notice this is not a current recall nor an isolated incident. In my case this could have been life threatening had I not been able to keep control of the vehicle.

- Lexington, KY, USA

The vehicle was stationary and unoccupied in the driveway when the driver seat's active head restraint popped open. It cannot be reset due to the damaged plastic. This is not supposed to activate until triggered by an accident and is an obvious design flaw.

- Felton, PA, USA

While simply driving down the road my passenger side headrest just pops open. It seems the clips have broken. This should be a recall as I have spoken to many owners who have had the same issue. This is a safety issue and should be taken care of from the dealership and not cost $800 for something that is faulty.

- Houma, LA, USA

Drivers side headrest airbag deployed on its own while driver not in vehicle and no impact to vehicle.

- Casselberry, FL, USA

Driving down the interstate when suddenly the driver's side active head restraint deployed and the headrest shot forward towards the back of my head. Luckily, I was seated forward, looking in my mirrors to change lanes so it did not hit my head. Taken to the Jeep dealership and they stated that the plastic clips inside the headrest seemed to have broken and caused the headrest to deploy unexpectedly.

- Kingman, AZ, USA

While in park in my driveway the passenger side active headrest deployed while a passenger was sitting in the seat. Nothing hit my vehicle, I didn't hit anything and no other airbags deployed nor the driver side active headrest deployed. The instrument cluster does not show any indication of deployment and nothing in my vehicles information center display show any kind of event. The vehicle is at approximately 79,855 miles when the incident occurred. The vehicle also has never been in a major accident where any of the airbags or headrest have deployed before. Upon inspection of the malfunction I noticed that a couple of small plastic pieces had broken away and were resting in the back cover of the headrest. I feel maybe this is the defective part of plastic that broke and made the headrest deploy.

- El Paso, TX, USA

The vehicle was parked, and suddenly the driver's front seat head restraint deployed for no reason with incredible force. The vehicle was parked with no insult to vehicle or reason for this to occur. I reported to local dealer and the headrest restraint cannot be reset. It requires a total replacement of the headrest that isn't covered under standard or extended warranty. The cost of the part to replace is $846.30 plus labor. This is a safety issue and seems to be a defect as the restraint deployed for no reason. The dealer offered no assistance with this issue.

- Apollo Beach, FL, USA

Front seat passenger headrest burst while driving!just picked my mom up from the airport she is complaining of headache! it was so loud it scared me I wasn't sure what had happenef then my mom said it felt like something hit her in the head! I thought someone shot at my car!!! I pulled over and noticed the headrest was completely dislodged.I am very concerned if it happens to me ibeould lose control of my car !! this was very scary and I hope my mom is okay!!!

- Oxford, MS, USA

Takata recall -passanger headrest restraint deployed while car was in park not moving without any sort of impact. Headrest hit passengers head and distorted passengers head-cause distortion and minor neck pain.

- Phoenix, AZ, USA

The contact owns a 2015 Jeep Grand Cherokee. While driving 45 mph, the brake pedal was depressed, but failed to stop the vehicle. As a result, the contact rear ended the preceding vehicle. The air bags failed to deploy. The contact was not injured; however, the driver of the other vehicle sustained unknown injuries that required medical attention. A police report was not filed. The vehicle was not towed. The contact called an unknown dealer, but the vehicle was not taken to the dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 37,000.

- Frostburg, MD, USA

The air bag come on(service air bag)

- Clarksburg, MD, USA

While driving about 15/20mph passenger side ahr(active headrest) deployed without any collision or sudden breaking. Caused my wife's head to hit the dashboard followed by an extremely loud 'pop' noise that almost caused me to crash because worried about the 'bang' and my wife. I am not the first with his issue and Jeep/Chrysler says that they cannot fix! my vehicle is a 2015 Grand Cherokee that I purchased in April with 22K miles and this happen last week with my vehicle having roughly 27K miles. Please help!

- North Chesterfield, VA, USA

The passenger seat head restraint system activated for no known reason while driving 70 mph on the interstate. The vehicle was not in any accident or no factors caused this. The head rest violently shot forward approx 6" if this would have been the drivers seat it would almost certainly caused the driver to loose control of the Jeep

- Shelbyville, KY, USA

Headrest airbag randomly deployed while being parked and stationary.

- Lakeway, TX, USA

Vehicle was involved in an accident driving on a highway (speed approx. 45) when another vehicle failed to yield at a stop sign. Front passenger side of vehicle impact with front of other vehicle. Air bags did not deploy and the seat belt did not lock causing the driver's face to hit the steering wheel. Due to the seat belt not locking facial injuries were sustained.

- Atchison, KS, USA

2015 Jeep Grand Cherokee. Consumer writes in regards to airbag issue. The consumer stated he was broad sided in the driver's door and none of the air bags deployed. The consumer suffered minor injuries. The vehicle was declared totaled.

- Wildwood, MO, USA

Dec 30, 2015 I was broadsided by a van in my drivers side door causing my vehicle to roll over several times before crashing head on into a sound wall. I was pinned in the vehicle upside down with my right leg pinned up under the dash. The side curtain airbag deployed at the moment of impact, how ever my drivers airbag and knee bolsters did not deploy causing me to impact the steering wheel with my sternum and smashing both knees into the dash which caused my right leg to be pinned up underneath the dash. The terrible pain I had to suffer and still to this day experience was the worst pain I have ever felt in my life. We complied with the safety recall we received regarding the airbags, but on 3 different occastions of taking the Jeep into the dealership for warranty repairs they never performed the required safety recall repair. I was told that they were still waiting on the software program from Chrysler. The dealership in which the Jeep was purchased was: Turlock Chrysler Dodge/Jeep 1600 auto mall drive turlock, ca 95380 209/ 250-5800 purchase date: September 20, 2014 I was traveling westbound on briggsmore avenue doing 43 mph when I entered the intersection at rose avenue I was broadsided on my drive rside door by a lady who ran the red light doing approximately 40 mph causing me roll over a couple of times and spin out of control until I crashed head on (upside down) into a sound wall, then bounced off the wall and crashed again through the sound wall with the rear end of my vehicle finally coming to a stop, I was pinned in the vehicle, upside down and my right leg was pinned up under the dash. The drivers side curtain airbag deployed at impact, however none of the other airbags deployed causing me to fully impact my chest into the steering wheel, and smashed both of my knees into the knee bolster part of the dash, wedging my leg up underneath the dash

- Modesto, CA, USA

Airbags did not deploy during car accident. Other vehicle at left lane impacted to front driver side of my vehicle on a city street and the airbag did not deploy.

- Celaya, NM, USA

Takata recall. The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (air bags); however, the part for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 10/06/16

- Patchogue, NY, USA