My 2018 Jeep Grand Cherokee has been submitted to the dealership for a faulty sos feature. The sos does not connect to emergency services and does not shut off. The system stays engaged until a fuse is pulled in the battery compartment under the front passenger seat. Multiple submissions and "star tickets" have not produced correction and star tickets cancelled multiple times by the oem. There are service bulletins, but nothing is resolving this. Oem not taking this as a serious safety issue. If something should occur, the vehicle's safety response service will not be able to do anything for occupants of the vehicle. It is very upsetting that the oem has not fixed a software issue and will not allow the dealership to replace the radio with one that actually provides the proper connection to emergency services. This is a defect in the product that the oem has had over 18 months to fix since this vehicle was manufactured.

- Waldorf, MD, USA

My 2018 Jeep Grand Cherokee has been submitted to the dealership for a faulty sos feature. The sos does not connect to emergency services and does not shut off. The system stays engaged until a fuse is pulled in the battery compartment under the front passenger seat. Multiple submissions and "star tickets" have not produced correction and star tickets cancelled multiple times by the oem. There are service bulletins, but nothing is resolving this. Oem not taking this as a serious safety issue. If something should occur, the vehicle's safety response service will not be able to do anything for occupants of the vehicle. It is very upsetting that the oem has not fixed a software issue and will not allow the dealership to replace the radio with one that actually provides the proper connection to emergency services. This is a defect in the product that the oem has had over 18 months to fix since this vehicle was manufactured.

- Waldorf, MD, USA

My 2018 Jeep Grand Cherokee has been submitted to the dealership for a faulty sos feature. The sos does not connect to emergency services and does not shut off. The system stays engaged until a fuse is pulled in the battery compartment under the front passenger seat. Multiple submissions and "star tickets" have not produced correction and star tickets cancelled multiple times by the oem. There are service bulletins, but nothing is resolving this. Oem not taking this as a serious safety issue. If something should occur, the vehicle's safety response service will not be able to do anything for occupants of the vehicle. It is very upsetting that the oem has not fixed a software issue and will not allow the dealership to replace the radio with one that actually provides the proper connection to emergency services. This is a defect in the product that the oem has had over 18 months to fix since this vehicle was manufactured.

- Waldorf, MD, USA

The vehicle is brand new and a few months after purchasing it the vehicle would shut down electrically (twice while driving) and the steering wheel and brakes would lock up. Since purchasing the vehicle in November of 2017 I have had 4 to 5 separate occasions where the vehicle had to be towed to the dealership in Jeep/Chrysler in libertyville, Illinois. I made verbal complaints after the second and third time. I was told after the last issue the problem was resolved and no more issues would occur, about 10 months later the issue has occured once again for a fourth time. I have son that I pick up on the weekends which requires me to drive on the highway. My fear is that the electrical will go out and my son will be hurt in a car accident due to the steering and brakes locking and no way to stop the vehicle safely. The occasion where is was driving the vehicle starting going haywire, the dash lights were flickering and different signs were coming on and the brakes became very hard to press until I couldnt any longer and the steering became really hard to move until it eventually locked as well. On 9 April 2019, the last of the few issues that has happened to this vehicle it was stationary and it wouldnt start and the electrical started acting up with the dashboard giving me the same messages from the last few times that the situation had occurred.

- Waukegan, IL, USA

As im driving, the car complete dies on me, no power, no brakes, no steering, nothing is working, this is the 3rd time this is happening, im not safe in this car, I drive my kids,

- Manorville, NY, USA

Vehicle exhibited sudden unintended acceleration on two separate occasions, and caused an accident involving property damage. The vehicle, which had been on cruise control, was completely stopped in traffic for 30-45 seconds on I-95 in South Carolina. The car suddenly surged forward while the driver yelled at me 'my foot is on the brake'. it subsided once, then surged ahead again, leaving skid marks and colliding with the vehicle in front of us. It then surged a third time, ploughing that car ahead, before the driver could shift the transmission into park

- Palm Coast, FL, USA

After turning on the ignition and putting car into reverse the reverse light flashes and car will not go into reverse, same for putting into drive. Engine light stays on. This problem only lasts for a few seconds and then the car can go into reverse. I brought it into the dealer they had it for 4 days and could only recreate the problem once. It has happened to me twice prior to bringing it into the dealer. The dealer could not find any electrical or engine issues. I was told to bring it home and when it lasted to longer then to notify them. Very disconcerting!! have to wait until I cannot drive the car!

- Boalsburg, PA, USA

Electrical system malfunctioned while driving on a city street, dashboard lit up and the vehicle would not switch gears. Wipers started going and message popped up on the screen to not turn the vehicle off because it may not restart. When the vehicle was turned off it would not restart and it was stuck in the run position. Vehicle was towed to the dealership, they stated the vehicle over fifty codes and they did not know what was wrong with it. The dealership had the vehicle for well over a month and had to reach out the Chrysler for additional assistance. Eventually the dealership stated a sensor had become loose and that had caused all the problems. I received the vehicle back and within a week I was having problems again. While stopped at a traffic light a message popped up that the shifter was malfunctioning, this message came and went multiple times. A few days later the vehicle would not start, I had the vehicle towed to the dealership. They stated they could not replicate the problem and I received the vehicle back the next day. The following day while driving from work the dashboard lit up again and the same initial issue happened all over again. The vehicle was towed to the dealership again, once again they have no idea what has happened. They have been in possession of my vehicle for another month with no solution. Chrysler has informed the dealership to perform a pin drag test, this test supposedly involves checking every wire and code on the vehicle one at a time. As of todays date I still have not received my vehicle back.

- Baltimore, MD, USA

Vehicle is equipped with the 8.4 inch uconnect/nav 4C touch screen. This system/screen controls the radio, climate control, heated/cooled seats, phone, navigation, etc. After driving the vehicle for 20-30 minutes using only the radio, the touch screen becomes hot to the touch. Recently the screen reached 127.7 degrees (see attached picture). Vehicle was brought to the dealer on 7/30/18 and the issue was escalated up to Fiat Chrysler automobiles. Fca claims the components are operating as designed. This does not seem correct. Excessively high temperatures can compromise the electronics in the dash and could lead to electrical failures and possible fire. I would appreciate NHTSA looking into this before there is a fire or possible injury.

- Levittown, NY, USA

2018 Jeep Grand Cherokee. Consumer writes in regards to odometer and transmission issues. The consumer stated mileage recorded on the odometer does not conform to the manufacturer's disclosed miles per gallon. The gears of the transmission are defective, the gear shifts into an unknown gear and would not move forward.

- Baltimore, MD, USA

I have only owned the vehicle for 5 months. When filling the gas tank on several different occasions at several different pumps, the pump stops like the tank is full even though I just started pumping. Also randomly the backup camera does not display and then the entire infotainment system shuts down and restarts while going down the road or while in reverse

- Canton, MS, USA

My vehicle was purchased brand new 11/2018, when I press the button to start it, 75% of the time it won't start and takes several attempts. Also when I shift into reverse, the R just flashes and the vehicle won't reverse. It won't move until I turn it off and restart it again. These two problems occur frequently.

- Tucson, AZ, USA

Brand new Grand Cherokee, only 400 miles, today my backup camera stopped working. On the display I have an icon "backup camera" when attempting to click this the backup camera would not pop-up. Turned the car off and kept it off for 10 minutes, re-started the car, the Jeep display does not pop-up with the safety notification and the backup camera does not come on the screen when the car is placed in reverse. It was working fine the last week and a half and all of a sudden this morning it will not work. I called Jeep and they are unsure what it is and may be a software update. I just paid $60,000 dollars and have had the car for 6 days and the backup camera is not working now!

- Martinez, CA, USA

My backup camera has quit working. It won't even turn on. The uconnect is also unresponsive as far as trying to turn off the unit. I tried the three reset options and nothing. I can't force an update or anything. So now I have no backup camera.

- Sammamish, WA, USA

The contact owns a 2018 Jeep Grand Cherokee. While driving 50 mph, the vehicle stalled without warning. The contact was unable to restart the vehicle. Prior to the failure, the contact noticed an abnormal fuel odor and smoke coming from the passenger side of the vehicle. The vehicle was towed to river oaks Chrysler Jeep Dodge Ram (4807 kirby dr., houston, tx 77098, (713) 524-3801) where it was diagnosed with an electrical failure. The contact was informed by the mechanic that the failure was not due to NHTSA campaign number: 18V048000 (fuel system, gasoline). The vehicle was not repaired. The manufacturer was notified of the failure. The contact was advised to have the vehicle towed to another authorized Chrysler dealer to be repaired per NHTSA campaign number: 18V048000 (fuel system, gasoline). The approximate failure mileage was 1,593.

- Sugarland, TX, USA

Unconnect system in my 2018 Jeep Grand Cherokee overland turns off and on by itself ever 60 seconds whether you are driving or stationary. I believe it started this morning or last night. You cannot use bluetooth, the heat or the radio. I called the dealership where I purchased the vehicle less than 1 month ago and they said I was the 6th report today and the vehicles in their lot were doing it as well. They stated that the unconnect system might have been hacked.

- Lawrence, MA, USA

Display dash screen shuts off and on appx every 30 seconds, reboots, and overheats, driving or stationary.

- Jamaica Plain, MA, USA

Dash and radio shut off while driving on the freeway

- Brighton, MI, USA