On multiple occasions, while traveling at varying speeds, the entire dashboard and infotainment system have shut down for anywhere from several seconds to several minutes. The engine has not shut down, but there has been a noticeable lack of power following these events. This has occurred while maneuvering through a parking lot, traveling on a highway, through a downtown city street and on country roads. The events have occurred at varying times of day and during varying weather climates. The initial occurrence was in June 2019 while traveling on the highway. The vehicle has been to the dealership multiple times for service for this issue, yet the problem continues to occur. They have replaced a backup battery to the start/stop, as well as the button, in efforts to locate and solve the problem.

- Shepherdstown, WV, USA

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the radio/infotainment system controlled several functions in the vehicle, including heating and air. The contact stated that on several occasions, the infotainment system overheated and caused several of the electrical functions to become inoperable. Also, on occasion, the heat or air would activate independently and could not be turned off. The contact stated that the radio would then attempt to reboot until the battery discharged. The vehicle was taken to garden city Jeep (283 N franklin St, hempstead, NY 11550, (516) 336-4712) to be diagnosed and the dealer was able to duplicate the failure. The infotainment system was replaced; however, the failure recurred. The vehicle was also taken to East hills Jeep and bayside Jeep in New York for additional inquiries. The manufacturer was notified of the failure. The contact was informed that the infotainment system was safe to operate at 80 degrees; however, the temperature of the infotainment system showed at over 100 degrees during operation. The approximate failure mileage was 16.

- Flushing, NY, USA

Similar to multiple reviews posted here, 2018 Jeep Grand Cherokee shuts off completely while driving. As of this date 12.18.2019 I have experienced my car shutting off entirely at street to highway speeds (25-65 mph) being unable to restart multiple times (5). As a part of restarting the vehicle one is prompted to place the vehicle in park and activate by pushing the start/stop. - couple of issues there 1) you have to somehow manage to get your vehicle out of the middle of a busy street/highway which likely wont happen. 2) when you realize you cant get into a safe area and put your car in park to attempt restart, the vehicle does not restart at all. This leaves you and your vehicle completely stranded and locked out. Putting personal safety and the safety of everyone else in a highly dangerous situation. And then the cops come tell you they will tow you at your own expense. - I have been lucky enough to jump the vehicle all of the times I have been stranded. Let me be the first to tell you that two cars stopped dead in the middle of a highway performing a jump is 100% a life threatening situation. Now, the vehicle also likes to decide that it just doesn't want to start at erratic intervals. I have now 3 times experienced my vehicle just flat out not starting.once right in the morning at work, once at work trying to go for lunch and the final time being at lunch. It's become painfully clear that the dealership has no idea what is wrong and they are now sending me out on labrat Excursion hoping they fixed an issue they cannot identify. They are doing this knowing full well that the cost of failure could end up being my life.

- Lakewood, CO, USA

Radio goes out of control. Changes stations by its self and the volume goes up and down on its own as well. Additionally, I'm unable to connect the bluetooth system. This happens when the vehicle is either parked or moving. Taken my vehicle to the dealership twice without resolution.

- Chicago, IL, USA

An issue relating to electrical or power train causes the vehicle to stall and remain in a no start condition. Without warning, the vehicle is completely without electrical power while driving and the vehicle becomes unable to be controlled. This vehicle was manufactured 9/2018, purchased 12/18. This incident happened while driving the vehicle on the interstate at a speed of 45-55 mph on 5/31/18 and again while driving at 30-40 mph on a city street on 10/18/19. Both of these incidents were terrifying and thankfully we were not involved in an accident. The only service that has been performed (oil changes and these two issues) was completed by the dealership where it was purchased. Both times the vehicle failed, the dealership discovered that the master fuse was "blown" and the replaced it. This is an unsafe vehicle that I am now forced to pay for and drive myself and my children around in not knowing when it will shut off and I will no longer be able to control the vehicle or move from the flow of traffic. When calling the manufacturer, I was told that the recall number U87 / NHTSA id 18V524000 did not include my VIN number although the description is exactly the same. This recall explains that the dealer should replace the powertrain control module because it may be equipped with a voltage regulator chip in the circuit board that may fail causing a stall or no start condition and potentially causing the vehicle to stall while driving and cause a risk of crash. Yet, the dealership is unwilling to do anything to resolve the issue because the recall does not include this VIN. The manufacturer refuses to acknowledge this issue and this is my only recourse until the issue happens two more times, I survive being in an inoperable moving vehicle and can file for lemon law rights.

- Carrollton, TX, USA

As I turned into a gas station after driving highway speeds, the vehicle stalled out. I lost power steering and brakes. The dash began flashing put vehicle in park to start. I had to come to a complete stop, place the vehicle in park and then restart it. The vehicle has approx 3800 miles on it with a fresh oil change from the dealership, frontier Dodge. After restarting, the vehicle ran fine.

- Wolfforth, TX, USA

Have owned the vehicle for a little more than a year. Three times I've heard gear grinding when I put the vehicle in reverse, I immediately put my foot on the brake put the vehicle back into park waited a few seconds with my foot on the brake before putting the vehicle in reverse again. Took the vehicle to the dealership to be looked at (checked out) but because they couldn't get the vehicle to grind gears in reverse they said there was nothing they could do and had me pick up my vehicle. Also while driving it on one occasion I smelled a smell of electrical burning. Unknown where it is coming from on my vehicle. I'm getting fearful of driving it.

- Medford, OR, USA

The contact owns a 2018 Jeep Grand Cherokee. The vehicle stalled while driving the contact was stranded for approximately 10-15 minutes before vehicle resumed proper function the stop/start feature was inoperable the contact stated that while stopped in traffic, the auto stop/start feauture became inoperable. The contact stated that the accelerator pedal was depressed however, the vehicle failed to respond. The contact was unable to turn the vehicle off or switch the vehicle into gear. The contact stated that after approximately 10-15 minutes the vehicle resumed normal functionality. The vehicle was taken to joey accardi Chrysler, Dodge, Jeep, Ram, 909 federal hwy, pompano beach, fl 33062, (954) 943-6700, on three separate occasions to be diagnosed. On the first occasion the contact was informed that a wiring harness failed and needed to be replaced. On the second and third occasion the vehicle was diagnosed, and the contact was informed the secondary battery that controls the stop start feature was depleted and need to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 2,000.

- Pompano Beach, FL, USA

Power driver seat adjusts forward while I am in motion. Dangerous driving condition occurs when I am crammed up against the steering wheel. At dealership X 2 with no resolution. They claim to have performed a memory and software reset.

- Fullerton, CA, USA

At a stoplight I pressed on the brakes and they were too hard to push down as I look to make sure I was in drive which I know I was and I was I was in dr. And they were still too hard to push down so I put it in park put it back and drive it pushed out at first and then chyna kicked me back really hard so I did that one more time and they finally engaged and we're working sunroof track keeps going off problems with bluetooth connection to iphone constantly wheels we are out very very quickly at 17,000 miles can already feel transmission slipping

- Cedar Glen, CA, USA

Transmission thumps, complete loss of power upon acceleration nearly resulting in several mva's. extreme difficulty in getting fuel into the vehicle, constant surges in RPM, dash display goes black, touch screen turns off, goes silent, will not respond, does not recognize key fob and on several instances has allowed me to start and drive vehicle without fob. Mirrors make high pitched whistling noise. Very dangerous vehicle. I would not recommend this vehicle to anyone who values their lives or lives of other drivers on the road. This has all been constant pretty much since we purchased the vehicle new. Dealership has not been helpful. Chrysler is very difficult to deal with. Has happened since we purchased the vehicle new. Very very dangerous

- Effingham, NH, USA

On January 23, 2018, leased a 2018 Jeep Grand Cherokee vehicle from criswell located at 84 bureau drive, gaithersburg, md 20871. Since that time, I have experienced an extraordinary number of technical and mechanical issues with the vehicle including a major safety concern: 'brakes locking when attempting to start vehicle (I was advised on 7/3/19 by a service advisor at criswell, that this could potentially happen while driving) 'vehicle not starting 'vehicle shutting down at red light 'a faulty drive shaft that was replaced 'rear camera freezing 'dashboard display going blank while driving I fear for my safety and that of my family and request that action be taken on my behalf. Sadly, every time I take my vehicle to the dealership, they cannot duplicate the issues and are, therefore, unable to be of any assistance at all while I continue to experience issues on a weekly basis. Jeep customer care (800-992-1997) assigned a case number and has complete documentation to support my complaint.

- Clarksburg, MD, USA

The vehicle nav display shuts down and then the car won't start. I have been in traffic when this has happened twice so far. In both cases the car was stationary. Once on a highway and once on a city street. The latest time this happened was 6/11/19 at 7:29 pm. Additionally the nav screen has shut down as follows 6/12/19 12:14 pm 6/26/19 3:51 pm' 6/28/19 10:13 pm 7/1/19 8:22 am 7/10/19 1:57 pm 7/11/19 9:42 am 7/18/19 3:10 pm 7/19/19 9:02

- Solon, OH, USA

Our Jeep gc stalled and nothing worked while pulling out into traffic from a gas station. After waiting a couple minutes the lights on the dash came back on and we were allowed to restart the vehicle. Once the engine started we cautiously continued. We drove approximately 20-30 miles down the road when the Jeep died again. This time we were driving 70 mph+, and with no warning the engine died and all electrical equipment was dead. We were fortunate to get pulled over without issue. Again, after a couple minutes of sitting there the dash came back on and we were allowed to start again. This happened 4 more times before we reached the dealership that we purchased the Jeep from. It is there currently awaiting diagnosis. 13,000 miles.

- Republic, MO, USA

See note to insurance company I received my 2018 Jeep back yesterday 7/10/19 after months of waiting for farmers to regain possession after stolen and recovered in Mexico and repairs to be done. I drove the car home from bumper to bumper last night. When I tried to drive the car home from the gym today the window on the passenger side stating going up and down by itself. I was going 45 miles an hour. When I tried to stop it with the switch the transmission locked up and all power died. The car skidded 10-15 feet toward a intersection. I almost went through the windshield. Lucky I am strong enough to stop myself. I am requesting you that you total this vehicle return my down payment and make payment to Chrysler in arrears. This vehicle is unsafe.

- San Diego, CA, USA

While driving a message of service shifter displayed and vehicle went like on park mode but in D shift. Car was in motion and became stationary. Shift lights came on. All wheels were locked, service engine light on. Turning car off and back on didn't help. I was unable to move the shift from D to any other shift. It was very scary as I was on heavy traffic road, unable to move the car in the middle lane during work rush hour. It had to be towed to the dealer, tow guy had issues getting into the flat bed as the wheels were fully locked. Awaiting a diagnosis.

- Buffalo, NY, USA

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that every time the vehicle was in operation and a turn was made, the vehicle decelerated and lost power. Also, the front wheels and steering wheel seized. The contact could not turn the vehicle due to the stiffness of the steering wheel. In addition, the engine leaked oil and the electronic throttle, check engine, and stability control warning indicators illuminated. The vehicle was towed to North West Dodge (9616 northwest fwy, houston, tx 77065, (281) 720-1128) where it was diagnosed that the oil needed to be changed. The vehicle was repaired multiple times, but the failures recurred. The manufacturer was not made aware of the failures. The failure mileage was 39,680. The VIN was invalid.

- Houston, TX, USA

In September of 2018 in an elevated grocery store parking lot, immediately at the moment of a low speed front collision that bent part of the front bumper, the engine RPM spiked extremely high. I then carefully put my foot square on the break and applied pressure before putting the vehicle in reverse so I could park in order to check the damage. As my foot was firm on the brake, while shifting into reverse the vehicle took off at a high rate of speed as the engine RPM continued to violently accelerate and spike. The brake was rock solid and did not activate all, no matter how much pressure I put on it as the Jeep accelerated through the parking lot in reverse, getting up to about 40 to 50 mph before striking 4 other vehicles. At least 2 of the other vehicles were totaled. Only after the Jeep came to a complete stop into one of the parked cars, was I able to turn the engine off and get out to make sure no people were injured. Several pedestrians were walking to their cars at the moment of the incident. No one was hurt but several people could have been killed or seriously injured as a result of the engine throttle/RPM spiking out of control. The experience was completely horrifying. The on duty police officer who I spoke with, who was also present at the time of the incident, did not write a ticket. After interviewing me he determined that I was of sound mind and body and not under the influence of any type of substance. After speaking with several technicians and sales associates at the Jeep dealer, I' was advised to contact Jeep corporate to speak with someone who had the authority to help me resolve this matter. Moving forward my best advise to anyone else would be to check this (NHTSA) website for any manufacturer malfunctions and/or recalls.

- Washington, DC, USA

Vehicle stalls while being driven is the most serious issue ac works sporadically. Door lock unlock sporadically will not work stationary dangerous issue is the vehicle stalling out while being driven on highways

- Delaplane, VA, USA

The vehicle was stopped and placed into park with the engine running. I exited the car and it accelerated in reverse in a fast speed and struck a parked vehicle. I was caught behind the open door in panic and was very fortunate that I was not knocked down and run over by the wheels.I am adamant that the transmission was placed into park and not in reverse. I was shocked at how fast the car was traveling. The incident was witnessed by my husband and my brother in law. My husband later talked to a man that was nearby and was told that he had the exact same car and year and that the same thing happened to him. An investigator was sent out and determined that there was a faulty part in the vehicle. The man lived in the state of Colorado which is where it happened. My husband forgot to get his name. This happened in an rv park on flat terrain, private property.

- Sparks, NV, USA