10.0

really awful
Crashes / Fires:
5 / 5
Injuries / Deaths:
3 / 0
Average Mileage:
6,911 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #212

Jan 102023

Grand Cherokee

  • miles
The vehicle continues to not start. Replaced both batteries (main & auxiliary) in two days later the vehicle would not start without a jump. Checked the alternator and used a voltage meter to test all fuses. Also was placed on a diagnostic machine nothing detected. The vehicle will run for a couple of days with no problems and then will not start. Took the vehicle in for the recall. The dealership fixed the recall and now the antilock brake sensor light is on and the slippery when wet light is on. I have been told by a mechanic that there has been an TSA stating the TIPM is known to be defective. I have been told the TIPM (fuse box or brain) can cost 600-1000 to replace. The vehicle only has 80000 miles on it. This problem should not be a consumer issue when it has been identified as product defect. Please help.

- Wichita Falls , TX, USA

problem #211

Jan 102023

Grand Cherokee

  • miles
The vehicle continues to not start. Replaced both batteries (main & auxiliary) in two days later the vehicle would not start without a jump. Checked the alternator and used a voltage meter to test all fuses. Also was placed on a diagnostic machine nothing detected. The vehicle will run for a couple of days with no problems and then will not start. Took the vehicle in for the recall. The dealership fixed the recall and now the antilock brake sensor light is on and the slippery when wet light is on. I have been told by a mechanic that there has been an TSA stating the TIPM is known to be defective. I have been told the TIPM (fuse box or brain) can cost 600-1000 to replace. The vehicle only has 80000 miles on it. This problem should not be a consumer issue when it has been identified as product defect. Please help.

- Wichita Falls , TX, USA

problem #210

Feb 112023

Grand Cherokee

  • miles
I have had a problem with the vehicle just shutting down while driving and it seems to have a wiring issue to the oem fuse box which keeps blowing the fuse. I see in 2018 there is a recall on the wiring but when I put my vin in it doesn't show that? I was on the highway and the vehicle shut off while driving and almost got killed with my granddaughter in the back seat when the vehicle behind me swerved into the fast lane and hit a part of the guardrail. I couldn't even put emergency lights on because the power died on every thing

- Putnam, CT, USA

problem #209

Dec 042020

Grand Cherokee

  • miles
Uconnect System Malfunction/Delamination: EXTREME SAFETY ISSUE: 1. Screen freezes and fails to project image onscreen while backing up. 2. Independent of operator touching screen: --system turns on/off. --increases/decreases volume. --changes stations, and media modes. --navigation frequently freezes during critical intersections. --climate control inaccessible. --randomly dials 911 and other random phone numbers. 3. UConnect fails to turn off even after leaving vehicle. Vehicle is primarily driven by inexperienced 17-yr-old driver. He gets disoriented when back-up camera freezes causing him to stop/park/restart vehicle very possibly in harms way. He has consistently complained about how distracting it is to try to control the system malfunctions while driving. Very often needing to pull over in areas that may not be safe. I have called Jeep Cares, FCA Recall Assistance Center, and visited Dealer Parts Dept and Service Dept. They are aware of but refuse to address the problem in spite of NUMEROUS COMPLAINTS ONLINE until I pay them non-refundable $195 for them to officially diagnose a known problem and activate my case. I have a video taken in early 2021 (before end of warranty) thats illustrates some of the issues, but could only upload a still image below.

- Pearl River, NY, USA

problem #208

Feb 012023

Grand Cherokee

  • miles
the uconnect screen is bubbling and de laminateing and causing the display to randomly change to all different screens from radio to heat to clock to navigation constantly changing cannot work the navigation, climate control, or radio or any he controls

- Staten Island, NY, USA

problem #207

Aug 172021

Grand Cherokee

  • miles
The Uconnect system laminate bubbles and as such, the system has a phantom buttom touch every few seconds. While driving, this results in an audible ding, the navagation no longer is visible, you are unable to use the backup cameras. I have also been in a situation where it turned on the seat and steering wheel heating and I was unable to turn it off. This is a very wide spread issue and is an incredible safety hazard when driving. It effectively makes it not possible to control the electronics of the vehicle while driving. I urge anyone reading this who does not think this is a huge issue to try driving one of these vehicles while this is happening. I used to drive over 20K miles a year with my previous vehicle. This issue started a month after I bought this vehicle from Vroom. As such, I have driven less than 1,200 miles in 18 months. I am incredibly surprised that this has not been recalled yet. I am trying to upload a video of it but it will not let me. This is a MAJOR problem.

- Baltimore, MD, USA

problem #206

Feb 172023

Grand Cherokee

  • miles
The electrical system per the on-dash guide shows a voltage of 13.8 V or less than the 14.2 V and when it is less than the 14.2 V the car drives choppy, braking causes the car to jolt around even after brake work. The radiator was recently replaced and new hoses were replaced and it still has not been remedied after new brakes and new serpentine belt. The dealer did not clean all remaining radiator fluid that spilled in the bottom of the car, as the radiator had not completely been malfunctioning prior to arrival at dealer. This has probably caused some corrosion due to faulty manufacturing and use of subpar components to where this would become an issue. The air hoses continuously make noise as there is intermittent whirring. The electrical components of the car which I assume are manifested via the voltage regulator cause the adaptive cruise control/ auto stop-start to become 'unavailable' intermittently throughout driving the car. There have been recalls issued for other Jeep Grand Cherokees for the very same issues that my car is experiencing and I want this to be remedied and not at my expense.

- Danville, VA, USA

problem #205

Feb 102023

Grand Cherokee

  • miles
The radio changes channels on its own and dials phone numbers at random.

- Hennepin, IL, USA

problem #204

Nov 032022

Grand Cherokee

  • miles
The UConnect system seems to be changing setting on heating and volume controls as well as many other features. It has caused me to be very distracted while driving. It seems to be a real problem among all of the same systems. Please help!

- Palmyra, PA, USA

problem #203

Jan 152019

Grand Cherokee

  • 7,858 miles
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the safety hazard warning light illuminated, and the vehicle was making abnormal sounds. The vehicle was taken to the dealer, and the dealer related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 7,858.

- Sunland, CA, USA

problem #202

Oct 052022

Grand Cherokee

  • miles
UConnect 8.4 has delaminated at the top of the screen, making it unsafe as the screen now clicks itself. Sometimes it changes the radio station or changes the time setting, or calls people randomly. The navigation system is obsolete because the screen clicks itself and reroutes destination. It is very distracting. It makes the radio and Sirius XM not usable.

- Paw Paw, MI, USA

problem #201

Jul 012022

Grand Cherokee

  • miles
The touchscreen has delaminated causing the radio, navigation, and other features managed through the touchscreen to be unuseable.

- Webster Groves, MO, USA

problem #200

Feb 032023

Grand Cherokee

  • miles
Interactive touch display screen delaminating causing ghost touching leading to functional changes in regards to switching from Heat to AC, switching navigation off and changing functions sporadically leading to distraction and difficulty operating car.

- Northfield , IL, USA

problem #199

Dec 012022

Grand Cherokee

  • miles
The display for the radio, navigation and other components is malfunctioning. The radio switches the station without warning and goes back and forth between FM and XM on its own. The navigation screen or a message stating "Do you want to adjust your clock settings?" pops up on the screen and then disappears. It prevents me from being able to adjust any of the settings or control the radio. The most worrying issue is that if the seat warmers are on, you are unable to turn them down or off, causing the seats to become uncomfortably hot. I have not had the vehicle inspected. There was no warning message or other symptoms before these problems became evident. They first appeared 60 days ago and have progressively increased in frequency.

- Cincinnati, OH, USA

problem #198

May 012022

Grand Cherokee

  • miles
Laminating screen Unable to access handsfree functions could lead to accident inspected by Sandman's, Shelbyville,

- M Orristown, IN, USA

problem #197

Jan 012023

Grand Cherokee

  • miles
For the past month the radio has been changing channels continuously, the volume changes, the seat warmers and heater turn on and off. I researched this and found many others with this problem. It is a safety concern.

- Camarillo, CA, USA

problem #196

Jan 142023

Grand Cherokee

  • miles
What component or system failed or malfunctioned, and is it available for inspection upon request" Front left blinker failed, front right headlight failed, both at the same time. How was your safety or the safety of others put at risk? Both failed and now there is no blinker or headlight to drive safely at night or in inclement weather. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the auto shop confirmed on 1/17/23. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No. The failure occurred on 1/14/23, car would not start at all. On 1/15/23 I went back to start it again and it started, tried to drive away and the car shut off on me while driving. The car then began to honk randomly, all the wipers went off, and the lights started flickering. I turned the car off completely and tried ot turn it back on and the car would not start again and also the front left blinker was now completely not working and the front left headlight is completely out. There is a warning on my car for the front left blinker but not for the front right headlight.

- San Diego, CA, USA

problem #195

Jan 142023

Grand Cherokee

  • miles
October 31, 2022 - Check Engine Light came on. Autozone gave me the P0456 code - Small Leak in Evap System. The check engine light went off a week later. Continued to come on/off for the next 2 months. I was able to finally get an appt on 1/9 and took it into San Diego Jeep Dealership on Camino Del Rio S. They charged $500 for diagnostic even though I had the code already and replaced the Purge Valve & Hose. On 1/14 my car engine would not start at all. On 1/15 my car engine started, I went to drive and within a block my car shut off on me and I coasted to the side of the road while it threw a bunch of different errors including electronic stability warning. I came to a stop and then all of my windshield wipers randomly started going off, my horn randomly started going off, and the lights in my car started flashing. I pressed the push start button to try to turn it all off. I then got the error meesage that my front left headlight was out, it now is, alos my left blinker now doesn't work properly. I tried to start the car again, no luck. I called a tow truck, the tow truck guy was able to get my engine to start. I explained that my car shut off and asked him to follow me for a little while. I got 2 blocks and came to an stop sign where I idled and my car engine shut off on me again. I had my car towed back to the dealership that did the work. On 1/16 they told me it would be $700 for an electrical diagnostic. I did not have any major problems or warnings before taking it to the dealership.

- San Diego, CA, USA

problem #194

Jan 012020

Grand Cherokee

  • miles
One year after I purchased my Jeep the screen starting delaminating. This created -€œphantoms touching-€ It started out small but eventually became to where the Jeep was not fuctional. Including not being able to adjust temperature to defrost or defog my windshield. This is an extreme safety hazard with no work around. The screen overrides anything I do with the physical buttons below it. The screen turns back on even when I try to turn it off. This is especially a problem because I live in the Midwest with plenty of ice & snow. It-€™s incredible that I have not caused an accident yet. I have made plenty of phone calls to Jeep who refuse to recall the screen even though they have admitted it is a known problem with the screen itself. Not only is it a safety issue but I cannot access several of the main functions.

- Mason City, IA, USA

problem #193

Aug 012022

Grand Cherokee

  • miles
My Jeep started skipping through screens on the display randomly in August 2022, but since has increasingly doing it nearly everyday now. There is a visible big -€œdrip-€ look on the screen in the top right corner. The screen now will call contacts on my phone and has also activated the SOS calls 4-5 times. I have to drive without connecting my phone to stop the inadvertent calls but the screens continue to flip through on its own. This is very frustrating and distracting while driving and the obnoxious ding it makes with each switch. The seat warmers flipping on constantly is also very distracting when the high setting is hot enough to make me hop to prevent injury and pain.

- Spring, TX, USA

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