The computer screen has delaminated causing computer system failure

- Savannah , GA, USA

The main uconnect "radio" screen is delaminating. The screen itself and the clear digitizer has a bubble in-between and is separating. The issue is that while using navigation or the climate controls the screen defect selects random things or back out of the desired screen completely. The screen defect will also repetitively select buttons which causes the screen to change or flash unexpectedly and is a major distraction while driving. Many vehicles are having the same issue. For example https://www.jeepgarage.org/threads/display-screen-starting-to-delaminate.224391/

- Lincolnton, NC, USA

The unconnect system starts to bounce from navigation to radio and then bounces between radio and navigation and doesn-??t allow user to change anything on the screen.

- Milton, GA, USA

I bought a new 2018 Jeep Grand Cherokee a few years ago, but have had the same error message pop up a few times now that has me concerned. I keep receiving "Service Shifter" message. Check engine light stays on for a while (2-3 days) then eventually goes off. Took it in for service, which they kept for a little bit and allegedly fixed. A few months later, same message popped up again, but this time the engine wouldn't down shift, tachometer kept going higher and higher - had to pull of highway and restart vehicle for it to run correctly. Took it to dealership again, they kept the vehicle for a week, dealership had to get approval to fix under warranty (had to work on transmission). On July 5th, I was driving on highway, service shifter error popped up again, but was still driveable, or so I thought...About a minute later, a message popped up telling me to drive directly to dealership for service, if I turned the vehicle off, it wouldn't start again. I drove a little further to the next exit, turned blinker on and all the lights on the dash were flashing, blinker worked, but much slower. I drove to gas station and it started back up, but check engine light remained on for a couple of days. My brother traded his Jeep in for electrical issues, looks like I'll be doing the same, unfortunately. 38K miles and keeps acting up.

- Lees Summit, MO, USA

While driving my entire radio screen freezes, can't control temperature or radio. This happens sporadically while I am driving sometimes every 2 minutes. It is very distracting and I am afraid it is going to cause a electrical fire. This can happen immediately after the car stops and the backup camera freezes or it can happen while the car is in motion driving. I have not contacted the dealership yet because 2 other vehicles I have are getting recalls repaired. This screen controls everything in the vehicle and should be repaired or replaced if it has issues. I plan to call the dealership in the next two weeks.

- Ida, MI, USA

After recent update to the computer system for the vehicle, the navigation system no longer works and has me driving in fields in an area that is not even close to where I am and it stays in that vicinity. This occurred after the update. Occurrence was approx. 02/20/2021 after the last update. I've had the dealership check the issue, and they advised that it was a known issue, and I would need to buy a new radio. They had a big stack of radio orders sitting there - all due to the same issue. The radios should be recalled as this is a wide spread issue. Your update caused the navigation system to break down. I should not have to pay for the new radio. Please contact me to discuss.

- Surprise, AZ, USA

I purchased a 2018 Jeep Grand Cherokee grand limited on 02/24/21 & the navigation system displayed I was in the wrong city. I called uconnect & Jeep numerous times & was advised to recalibrate the navigation & given instructions. This did not work & was advised on Jeep had my information in the system that I was the new owner they would look into helping me pay for the problem & take it to Jeep. I took it to a Jeep dealership after taking it to the original dealership I purchased the vehicle from & they unable to fix the issue & was advised by Jeep the radio had internal failure & the unit needs to be replaced. Contacted Jeep & uconnect who have now reniged on there word & are advising me I now have to pay for repairs. This is a known issue with this particular vehicle after doing online research & I would like some assistance with getting Jeep to pay for the repairs to my vehicle.

- Philadelphia, PA, USA

Infotainment system keeps rebooting, goes into boot mode even while driving. Caused total distraction to the driver while driving with sudden full blast of air condition or volume going up and down without control. This is a full safety issue as at one point my daughter was driving and the speedometer went totally blank at night. All problems gradually started in October 2020. In the latest safety related issue the Jeep was no longer drivable as the infotainment system was draining the battery. The Jeep had to be jumped started multiple times during the day and got stranded on the side of the road.

- Magnolia, TX, USA

Air conditioner evaporator leaking inside vehicle causing freon to get in the car and get in our lungs. Also this causes it to get into the environment

- Graniteville, SC, USA

Uconnect 4C 8.4" display w/nav sirius satellite radio: Favorites are saved, but when notification that a favorite is playing, the screen is empty. Been happening at least 6 months. Reached out to uconnect, and they said they were aware of the problem, and suggested upgrading software through local Jeep dealership. Tech from dealership advised that they could update my software, but, it could render the unit unusable....along with my HVAC controls. A recent software update was available over-the-air, but it did not remedy the issue. This issue happens daily, whether driving or stationary. Not only affecting my 2018 Grand Cherokee, but my wife's 2019 Dodge durango with the same radio.

- Beckley, WV, USA

Issue with automatic start/stop light turning on, which then leads to engine light being on. Happens when driving, and when the light turns on and alarm sounds it causes vehicle to shift which jerks the vehicle. It has been an ongoing issue and has been brought to the dealer 4 different times, several parts fixed, and I am still having the issue

- Waterford, MI, USA

After recent update to the computer system for the vehicle, the navigation system no longer works and has me driving in fields in an area that is not even close to where I am and it stays in that vicinity. Also the radio settings no longer hold with the recent updates. This all occurred after the update. I've tried programing in city streets, moving in neighborhood streets and highways, parked. Fearful more things electrical could go wrong. Occurrence was approx. 02/19/2021 after the last update.

- Cincinnati, OH, USA

The top trim Jeep Grand Cherokee 2018 leather dash is wrinkled is also has over four air bubbles. Vehicle has not been exposed to severe weather conditions nor has been into any kind of accident.

- Fayetteville, NC, USA

A screen appeared asking if I want to adjust the clock and it beeps constantly and won't go away. I took it to the dealership and they told me my radio is defect and this is a common problem on the year and model

- St Matthews, SC, USA

Started making a cracking lose metal noise when hitting a small bump or turning the wheel all the way to either side...while driving on the freeway 405 South coming from the 10 downtown..I was going about 40 mph as rush hour started..on a small ramp turning the steering wheel started shaking and within a sec the front driver wheel rolled out, truck landed hard on the highway while still moving breaks got stuck, shift it to natural, push bottom to kill the engine. And emergency break was applied to stop the truck.. fender and ball joints and otors were damage as well as the shocks I believe...

- Northridge, CA, USA

The shifter would not move at all. It then stated to "service the shifter" within minutes the check engine light came on. I just bought the car from carmax and within 12 hours that came on after they did a full bumper to bumper inspection.

- Irvine, CA, USA

The blower motor has been replaced twice within a 4 month period. 1st time, hot air was blowing when A/C on. 2nd time, there was a loud noise when A/C on. Also, the start/ stop feature not working as of 1 month ago. Took it to dealership last week to get it fixed and they said it was fixed, but still not working. 1/25/2021

- West Covina, CA, USA

For the past 2 weeks my radio changes stations back and forth, the air conditioner goes high to low real fast but today really scared me I put on my blinker to turn left and it started switching right to left and the car behind me was fixing to go around me on the right side and when it switched to the right it scared him and he slammed on his breaks and the car behind him almost hit him. Also, sometimes when I put it in reverse it kinda jumps into reverse. The back arch hasn't been wanting to close either when I push the button all of the thugs happen while just starting it to going anywhere

- Beaumont, TX, USA

I have a 2018 grand Jeep and since I took delivery in 2018 he uconnect feature has never worked right, and now is beyond useless/dangerous. I have been given the run arounds by the dealership, and doesn't want to cover 2018 vehicle in 2020 with very little use this whole year. The whole system is not safe with random changes with radio volume, temp changes, nav changing instructions in route, etc. It's beyond frustrating and I can't seem to get a straight or help. Online this has been an issue for year before my model was sold, and never addresses. This is fraud and straight negelence, and I wish I could give this vehicle back. Worse purchase ever!!

- Spring, TX, USA

While driving on a dirt road the passenger headrest deployed and hit my wife's head. She still have a stiff neck since. It looks like a latch is broken in the headrest as we are not able to put it back into place. It is very uncomfortable and dangerous to sit on the passenger seat now.

- North Salt Lake, UT, USA