10.0

really awful
Crashes / Fires:
6 / 1
Injuries / Deaths:
5 / 0
Average Mileage:
4,785 miles

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problem #231

Jul 012022

Grand Cherokee

  • miles
At around 66,861 miles my car started to do a weird shaking, slowing down on highway, rattling, and missing. I brought to dealer and they stated I needed an EGR valve replacement. This was done yet the code did not reset and the problem happened again. Now, I-??m told well my vehicle needs an egr cooler!"?? What is this? And why was this not communicated to me before I had the work done. Also, why would this malfunction so fast. This was July 18, 2022. There are no recalls but there should be with this happening so soon" I have children and this is scary on the highway.

- Beaumont, TX, USA

problem #230

Jun 072024

Grand Cherokee

  • miles
My jeep has stalled on me twice attempting to go through a stop sign at a busy intersection as soon as I slowed the jeep down and then accelerated to go through the stop sign it stalled on a major hwy. no lights come on and the automatic shutoff button is turned off And for the past month the jeep hasn-??t started without either a jump or sitting a while after it was hooked to another vehicle.

- Western Grove, AR, USA

problem #229

Jun 032024

Grand Cherokee

  • miles
The radio is delaminating causing defects. Changes radio station randomly. Adjusts heat settings and air conditioning settings without warning. Glue is melting and running down behind radio into storage compartment.

- Cameron , IL, USA

problem #228

May 022024

Grand Cherokee

  • miles
Brakes failed when attempting to slow down, ABS kicked in on dry blacktop with no lights on dash before locking up and throwing the vehicle off of the road. Caused me to wreck into a tree head on at 50 mph. Seatbelt did not lock up and airbags did not deploy. Vehicle was totaled with heavy front end damage including a bent and snapped frame. Prior to incident had issues with low beam headlights not working/going out prematurely. Was told by Herrenstein Jeep in Chillicothe this was not an electrical issue. Low beam headlights failed again 2 weeks prior to incident.

- Chillicothe, OH, USA

problem #227

Apr 012024

Grand Cherokee

  • miles
The infotainment center is defective and "ghost touches" all over the screen. This is a hazard when driving as the volume will be turned all the way up or the screen changes off of navigation mode to something else. Additionally, random phone calls will be made or if I'm on the phone, the call will be ended from the random touches. This ultimately results in distracted driving. The UConnect and CarPlay features are designed to minimize distracted driving, however this is simply counterproductive with the screen deficiencies.

- Lakewood, CO, USA

problem #226

Jun 152022

Grand Cherokee

  • miles
There is a clear goo dripping out of the radio screen. This radio screen controls everything in my vehicle air, heat navigation, emergency calls, etc. is safety issue as it jumps everywhere, calls 911. Changes Channels on its own turns on heat and ac on its own. This is a safely issue as it distracts me from focusing on driving. Jeep won-??t replace it.

- North Port, FL, USA

problem #225

Apr 082024

Grand Cherokee

  • miles
The screen in my 2018 Jeep Grand Cherokee which controls everything (radio, navigation, climate controls, etc.) is delaminating. This causes the screens to constantly change and override all driver selections. This is a significant safety concern and has become extremely distracting while driving. I am surprised that this has not been a safety recall, as there have been many class action investigations. This is a known manufacturing issue especially in the 2018 models.

- Clifton, NJ, USA

problem #224

Mar 082024

Grand Cherokee

  • miles
Head rest deployed

- Phoenix , AZ, USA

problem #223

Jan 242024

Grand Cherokee

  • miles
The radio touch screen is delaminating causing the radio and its other features to change without warning creating a distraction for the driver. Navagation destination changes loosing route information causing the driver to slow down or stop to try to return to the selected route information. Phone calls are disconnected and the phone then indiscriminately dials a new number from the contact list. You hang up that call and the screen redials the number. This basically negates the functionality of the hands-free feature. This creates serious safety issues when the unit overrides driver choices, as it is distracting because it requires the driver to correct the changes brought on by the malfunctioning screen.

- Warwick, NY, USA

problem #222

Mar 012024

Grand Cherokee

  • miles
Touch screen started randomly changing radio stations, map kept popping up and it would randomly change inputs such as AM, FM, Sirius, etc.. Other pop up windows would appear such as updating clock, which it had already updated on its own and other window messages as well. Has happened 4 times.

- Adair, IL, USA

problem #221

Mar 012022

Grand Cherokee

  • miles
Screen Delamination - Ghost Screen Screen randomly clicks all over. Makes ding sound. Changes navigation, songs, makes calls. Extremely dangerous

- Puyallup, WA, USA

problem #220

Feb 202024

Grand Cherokee

  • miles
I wasn-??t able to get out of park and there was a message to service shifter. It happened twice in one day and now the engine light is on.

- Whitman, MA, USA

problem #219

Feb 162024

Grand Cherokee

  • miles
Many 2018 Grand Cherokee Radio screen are de-laminating including mine, and on it's own which is a scary distraction changes stations suddenly constantly makes a loud beeping noise through the speakers- drops and makes phone calls, changes navigation directions - prevents you from making a phone call that could be an Emergency. This should be a safety recall since it happens when you lease expect it and causes the driver to jump. And all Chrysler Dodge Jeep dealer will not cover this over a thousand dollar plus issue.

- Cottekill, NY, USA

problem #218

Nov 012023

Grand Cherokee

  • miles
Uconnect 4c/4c 8.4 inch display screen Issues: Screen is ghost touching, making choices on its own while driving, climate control will run haywire and do the opposite of what-??s needed to defrost window and it-??s can-??t be stopped or cut off, unable to get heating seats off and seats heat up so much it burns legs and sacrum, unable to use back up camera, cannot access radio, navigation system, anything that-??s needed that has to do with function of the vehicle that-??s operated by that screen is unable to be done because it-??s constantly chooses and self taps every. I have almost crashed many times due to this happening and it-??s very unsafe.

- Nashville, NC, USA

problem #217

Jan 152024

Grand Cherokee

  • miles
Driving and the display screen kept switching uncontrollable and caused a safety issue while I was driving and was not in a familiar place, and was trying to use the screen for navigation directions. Concern as it was switching screens/adjusting the heat controls while I was driving. Research indicates my screen has become delaminated and a known issue with this car. Concern that while I drive this continues and may be a safety risk.

- Clarks Summit, PA, USA

problem #216

Jan 162024

Grand Cherokee

  • miles
Bubble in screen system acting funky I just purchaced the jgc on 01/16/2024 the next day the screen goes nuts called the dealership and they are ghosting me very unhappy first time Jeep owner

- Otisville, MI, USA

problem #215

Jan 062024

Grand Cherokee

  • miles
Delamination of radio is causing the radio to change radio channels, not be able to use the handless phone option or adjust heated seats. The constant beeping when the radio is constantly and randomly changing channels is a safety hazard. FCA is aware of the issue and has not issued a recall and is denying repairs for the consumers.

- Auburn Hills, MI, USA

problem #214

Dec 192023

Grand Cherokee

  • miles
I purchased a 2018 Jeep Grand Cherokee. The second I left the lot, the screen started flashing the Clock Settings screen. I researched this and it states that it's a known issue because the screen delaminates. I purchased a warranty and the company will not cover it. This is a SAFETY HAZARD. From hours of research, this issue has been known and Jeep needs to do a recall on this. If someone gets hurt pertaining to the disfunction of the screen and it's options, there will be a lawsuit and I don't think Jeep wants to deal with that. I'm trying to upload a video of what it does, but for some reason this website isn't letting me upload anything.

- Waterloo, IA, USA

problem #213

Jan 122022

Grand Cherokee

  • miles
With less than 40k miles on my vehicle the leather dash on my Jeep has begun to delaminate. I'm concerned for the way this will impact the front passenger airbag to deploy in the event of a collision. Additionally this causes a viability issue due to the glare at certain times of the day when the sun is shining through the windshield and onto the dash.

- Rockwall, TX, USA

problem #212

Mar 232023

Grand Cherokee

  • miles
UConnect navigation system shows current location as West Virginia but vehicle is in Missouri. If attempted to use or refer to onboard compass associated with system would result in significant driving direction/location mis-information. Software is current up to date for system; system is currently inoperable in this condition. Prior to this however navigation and compass were working correctly. Review of numerous Jeep online forums shows this navigation system failure to be quite common and likely requires complete radio/information system replacement. Why has no recall been issued?

- Chesterfield, MO, USA

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