10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 6 / 1
- Average Mileage:
- 68,154 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Driver side seat belt latch fails to latch
- Hagerstown, MD, USA
Rear power window made cracking grinding noise and window failed to raise or lower
- Hagerstown, MD, USA
The contact owns a 2002 Jeep Liberty. While driving various speeds, the contact heard an abnormal noise coming from the front of the vehicle. The contact also mentioned that the passenger and driver side seat belts would not lock into the buckle. The vehicle was taken to an independent mechanic, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer and dealer were not notified. The failure mileage was 223,000.
- Columbia, SC, USA
On a drive home from my mother's house, I had come to a complete stop waiting to make a left turn on a residential road when I heard a clicking sound. Then my seat belt tightened on its own and immediately after that the driver's side air bag deployed. Fortunately I was uninjured with the exception of a slight burn on my forearm.
- Pearl, MS, USA
The contact owned a 2002 Jeep Liberty. The contact stated that the vehicle rolled over while attempting to make a turn. The seat belt pretensioner failed to tighten and the air bags deployed, but did not inflate completely. The vehicle was towed to a salvage yard and deemed destroyed. A police report was filed. The manufacturer was not notified. There was one fatality. The driver suffered from broken ribs and facial deformation. Medical attention was received. The vehicle was included in NHTSA campaign number: 15V046000 (air bags). The failure mileage was not provided. Updated 12/04/17
- San Antonio, TX, USA
I have been getting these recall for two years and every time I go to the Dodge dealer (helms motors in lexington Tennessee 38351) they say the same thing "no parts, call you when we get them". what am I to do with the recalls? I have six on this Jeep and none have been fixed. I thank you for any help you can give me on the problem.
- Reagan, TN, USA
The contact owns a 2002 Jeep Liberty. The contact took the vehicle to the dealer to complete a manufacturer recall for the air bags. The contact stated that the air bag warning light and seat belt warning light remained illuminated. The dealer was notified of the failure and provided no solution. The contact had a second manufacturer recall repair completed for the ball joints and indicated that it was not completed properly because the dealer refused to perform an alignment. As a result, the vehicle wobbled in an unstable manner constantly. The manufacturer was notified of the failures. The vehicle was not repaired. The NHTSA campaign numbers and failure mileage were unavailable. Updated 08/16/16 updated 08/22/16.
- Chillicothe, OH, USA
My repair shop ordered a seat belt from Chrysler 6 weeks ago and it still is not in. Chrysler has no answer and even denied an escalated order from the dealership. This is a safety issue and should be taken care of immediately!
- Winchester, VA, USA
The contact owns a 2002 Jeep Liberty. The contact stated that the air bag warning indicator illuminated. The dealer repaired the vehicle according to NHTSA campaign numbers: 15V046000 (air bags) and 13V252000 (fuel system, gasoline, structure), but the failure recurred. It was diagnosed that the seat belt sensor was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 190,000.
- Tucson, AZ, USA
On 11/11/2015 at approximately 05:00A.M. I started out for work. The airbag indicator light started blinking and about 5 seconds later the airbag deployed for no reason. I was traveling in a straight line going about 40mph. The vehicle is being serviced at this time.
- Palm Bay, FL, USA
Safety recall notice received, yet no action by Chrysler to provide replacemetn parts to dealers. Ocr recall received, yet fca delays delays delays with no replacement parts to dealer. This is long overdue.
- Rockville, MD, USA
The contact owns a 2002 Jeep Liberty. The contact stated that the rear seat belt buckles for the passenger, driver, and the middle seat belts failed to lock. The vehicle was taken to the dealer who diagnosed that the buckles would need to be replaced. The vehicle was not repaired. The manufacturer was not notified. In addition, the contact stated that the recall notice for NHTSA campaign number: 15V04600 (air bag) was received in January of 2014. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The failure mileage was 160,000.
- Maryland Heights , MO, USA
2002 Jeep Liberty seat belt: Drivers side seat belt buckle doesn't latch due to release button stuck in.
- Addison, IL, USA
I filed a complaint with a representative from Chrysler and it is shown on the previous page..however, a couple of things aren't as I described them to her. We received 3 recalls and took the Jeep to mtn. View in ringgold ga on July 28/2014. The recalls were for trailer hitch, air bags and seatbelts..we were there for approximately 4 hours and were told we were ready to leave.a few (3) miles towards home the air bag light came on-we had stopped at a vegetable stand and immediately turned around and went back to the dealer ship..they were not happy..after about 35-40 minutes a guy comes out and said it was our battery!! that we needed to purchase a new one..we left and started home again and just a couple of miles up the road the light came on and has continued to stay on..on the other information the girl took she said we did not take the car back to the dealership-but it was not fixed..I called and filed a complaint because of the harsh treatment and the problem was not solved and because medicine belonging to my husband had been taken out of the console..she suggested I notify Chrysler and then gave me and ODI # 10618678. Chrysler said it was reported the airbag module and a ball joint had been replaced...
- Mcdonald, TN, USA
TL - the contact owns a 2002 Jeep Liberty. The contact stated that the rear passenger seat belt receiver would not latch. The contact stated that the button to release the seat belt latch fractured. The failure was repaired by the contact. The failure recurred with the other seat belts. The manufacturer was not made aware of the failure. The failure mileage was 162,000. Djr
- Warsaw, IN, USA
The contact owns a 2002 Jeep Liberty. The contact stated while driving approximately 50 mph, the power steering failed the vehicle was not taken to a independent mechanic. The vehicle has not been repaired. The manufacturer was notified of the failure. The approximate failure mileage was 97,850. Updated 09/02/14
- Williamsburg, PA, USA
Seat belt button remained pressed in, after passenger tried buckling in. Seat belt would not latch.
- Holmen, WI, USA
Issue with drivers side seat belt. Female end button does not return to receive position. Prohibits latching of seatbelt.
- Tippecanoe, IN, USA
Upon entering vehicle and sitting in the driver seat, an attempt was made to latch the driver side seat belt. Upon inserting the latch into the receiver, the connection did not hold as it had the previous eleven years. Upon further investigation it was visible that the red plastic latching device in the receiver was in a depressed position. The seat belt sleeve would enter the receiver in the slot but would not catch and hold making it unusable and therefore unsafe to drive. The latching device on the receiver was able to be pried upward at one end and, only by sliding the belt latch into the receiver while being careful not to push it any further than necessary to catch, it would latch and hold. If it was pushed even 1/4 inch deeper the latch would stick in a depressed position and a secure connection was impossible to achieve. It then needed to be manually popped back up into the position to receive the belt latch by using a tool with a hooked piece of metal on it similar to a knitting needle or a bottle/can opener on a pocket knife. Prying it up with a screwdriver may also work but might take several attempts, being careful not to damage the receiver.
- Gualala, CA, USA
- Factoryville, PA, USA