10.0
really awful- Crashes / Fires:
- 3 / 5
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 32,911 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
2 weeks after buying my brand new Renegade, it completely shut off on the freeway & I had to coast over 3 lanes of traffic to the shoulder. Not only did my Jeep leave me stranded, I could have been ran over at 80 miles an hour. Just before shutting down, my car would not shift gears and began to lose speed even though the rpms were hitting the red marks. It was serviced, and given 2 software updates. A week later, the same thing happened. You can push the gas pedal to the floor, but the vehicle does not accelerate, instead it dies, however the RPM's go up as high as they can go but my car won't shift gears. Now it is in the shop (for over a week), supposedly getting a new fuel pump, which I do not think is the ultimate problem. I have read about the 9 speed automatic problems and this is exactly what keeps happening. After putting me in danger twice, I feel certain as soon as I get my new fuel pump and drive home, this will break down again. I have had the Jeep one month, brand new.
- Richmond, VA, USA
On October 2, 2015 I was driving down a city street near my home. As I came to a stoplight the engine cut off without warning. There were no warning lights or messages on the dashboard, the engine simply cut off. I tried to restart the vehicle, and received the message 'shift to park, then to drive.' At this point I was a hazard in the road that other vehicles had to swerve to avoid. I was able to get the engine restarted and traveled approximately mile to a spot where I could turn around. As I turned onto a side street the engine again cut off without warning. I was able to coast to the side street to a safe parking spot. After about 15 mins I was able to start the vehicle again and drive it mile to my home where I had the vehicle towed to the Jeep dealership service center. The dealership kept my vehicle for nearly a week, but was unable to find anything wrong. They stated to me that they attached the Chrysler computer diagnostic and found no errors registered and that they inspected the vehicle and found nothing wrong. They also stated that they drove it for 10 miles and could not get the issue to repeat, so they told me to pick up the vehicle and continue driving it. On Oct 9 the vehicle lost power while turning, but the engine did not shut off and again displayed no warning lights. On Oct 15 the engine again cut off, but this time on an incline and almost rolled into oncoming traffic. We brought the vehicle back to the dealership and discovered there was no oil in the engine. My safety concerns with the Renegade are as follows:1) none of the engine sensing systems registered the low oil, 2) if the low oil level triggered the engine safety cutoff why was this not registered in the vehicle's fault log, and 3) after the engine safety cutoff was triggered and there were no error or check engine messages of any kind. They could find no record of any problems.
- Alexandria, VA, USA
My transmission had been slipping in the lower gears, and especially when I turned corners. Finally the car got stuck in 5th gear, and barely goes when I hit the gas. Both the transmission and engine light came on. I am taking it in.
- Seattle, WA, USA
I have had two incidents of my Jeep Renegade(9 speed automatic) stalling on me when stopped and in drive and when in park. The engine would shutter intermittently. I notice that when in park the tachometer would rev up without the gas pedal being pressed down. I would have to put car in park at stops or red lights to restart car and put back into drive to get going. Even then the car would lag trying to get back up to speed. It would shutter when driving at low mph. This is horrible and I am afraid I will get into an accident. My dealership service department could not find anything wrong with it when I had the problem the first time( after I drove right of the lot). So here it is a month and half later and the problem has returned but worse than before. I am taking the car back to service again. However, I am going to ask for them to tow Jeep because this car is unpredictable right now to be driven safely!
- North Royalton, OH, USA
Purchased the car on 7/28/15 thinking that this would be one solid reliable vehicle. Day 3 after 130 miles, the service engine light came on on its own, the four wheel drive went back to a two wheel drive. Although vehicle didn't stop or jolt in the middle of highway but could feel the sudden loss of power. Took it to dealer, still sitting there, apparently needs a whole transmission component replacement and some harness replaced. Super unreliable car! not sure if it will do same thing again. Glad it didn't stop in middle of highway! Jeep needs to recall these vehicles before somebody dies! not sure why safety officials are not taking this seriously yet even after so many complaints on a brand new model car!
- Glen Allen, VA, USA
Bought Renegade sport fwd April 28, 2015. 1. door locks/key-fob stopped working by June 1st. Took to dealer, said Chrysler knew of issue, trying to get a "permanent" fix, but a temp fix was to re-set the computer system; they did and it lasted less than 2 hours. Have to use key to unlock driver door, then reach around and unlock/lock the other 3 doors by hand once inside the car. "luckily", the key-fob still locks/unlocks the rear lift gate. 2. rear wiper blade turns on randomly when front wipers are on. Only way to stop the rear wiper is to turn off the front wipers, wait a few seconds, then turn them back on. 3. car sat for 3 days (July 15-17), and battery completely drained/dead. Key stuck in ignition. Called road side assistance, they tried to jump it with a jump-box, Jeep wouldn't turn over, so had to jump with the tow truck's battery connected to jumper cables and after several minutes, the electrical gadgets started to work, and several minutes later on the charge, it finally turned over. 4. car transmission "jerking" when driving slowly out of my driveway (approx. 5 mph). This has happened several times.
- Penfield, NY, USA
The vehicle has stalled at high speeds, or idled and shook before finally sputtering and engine dying. Various issues at various speeds. Could not restart and had to tow. Engine stalled at full speed three times all while vehicle was brand new, first month of ownership and under 1500 miles.
- Grand Junction, CO, USA
I was on the highway when suddenly my brand new car stalled and would not shift back into gear. The car became immobilized and had to get towed back to the dealership. They replaced the fuel valve and did not test for transmission or electrical issues. Two days later the same thing happened on the highway. I took it to a different dealership and they did not know what was wrong with it, so they updated the software in the car because two updates were available. I got the car back and it broke down for a third time, again after only 2 days. The car is currently in the shop and Chrysler is reluctant to buyback the vehicle. Nobody can figure out what is wrong.
- Northfield, IL, USA
- Hilton Head, SC, USA