10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
2,466 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #45

Jan 232023

Wagoneer

  • 4,000 miles
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at various speeds, the camera and navigation screen went blank. The message -??Uconnect need service take to authorize dealer-?? was displayed. The contact stated that the GPS continued to reboot. The fan underneath the seat was making an abnormal noise. The vehicle was taken to the local dealer, where it was determined that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Hollywood Chrysler Jeep (2100 N State Rd. 7, Hollywood, FL 33021); where it was diagnosed and determined that the infotainment screen needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was contacted and served with lemon law documents, but no assistance was provided. The failure mileage was approximately 4,000.

- Pembroke Pines, FL, USA

problem #44

Aug 212024

Wagoneer

  • miles
Driving on freeway and needed to come to urgent stop. The vehicle did come to a stop and no collision occurred. However, after stopping, the vehicle then would not move. The car was on and was unable to be turned off. Multiple error messages appeared and the gears were flashing. At risk due to being at a full stop on the freeway with traffic still moving at posted speeds, and unable to move vehicle. Police and courtesy vehicle arrived a short time later to prevent a rear end collision and stayed until a tow truck arrived and could tow vehicle to local dealership. Vehicle is at the dealership and has not yet been inspected to understand the issue. There were no previous lamps, messages, or other symptoms prior to the problem to indicate there may be an issue with the vehicle. A year ago, the vehicle had another issue where it engaged the parking brake on it's own. Was not in danger during this incident.

- Ann Arbor, MI, USA

problem #43

Jul 172024

Wagoneer

  • miles
the truck is shutting off on it own while driving it has happen about 5 times already dealership cannot keep the issue and keep returning the vehicle to me. I feel unsafe for me and my family to be driving this vehicle. And Jeep services is no help. I have a case manager who keeps selling me. There's nothing they can do.

- Bronx , NY, USA

problem #42

Jul 012024

Wagoneer

  • miles
The car all of a sudden has started braking with no reason too. Also has started resetting the dashboard system randomly. Which will shut down the entire from screen console and restart

- Chicago, IL, USA

problem #41

Jul 022024

Wagoneer

  • miles
The first incident caused the vehicle to lose power and shut off while driving. All electrical services failed. Month long repair with body control module needing replacement. Current issue, once again electrical issue with locks not working and emergency braking system activation on its own with no reason. Battery keeps going dead, front right speed module replaced with problem persisting. No resolution in sight dealership waiting on Stanantis for further information.

- Dudley, MA, USA

problem #40

Mar 232024

Wagoneer

  • miles
on March 23, 2024, the 2022 Jeep Wagoneer Series 3 turned off while at a stop light. We were at a red light and completely stopped and the engine turned off on us. We had the vehicle in for a routine oil change, and afterwards the vehicle battery died 3 times before the dealership replaced the battery. We are unsure if the dead battery is related to the engine turning off on the March 23 incident. I am unsure if there were any warning. We are also getting a error message that says "Uconnect Box requires service. Please visit an authorized dealer." The dealership tries to tell us that the software is up to date. We have issues with our CarPlay always connecting to the vehicle when it should every single time.

- Rochester, MN, USA

problem #39

May 312024

Wagoneer

  • miles
There have been multiple electric problems/warnings that the dealer has been unable to duplicate. The most alarming was when my accelerator quite responding normally on the highway and my ability to accelerate was drastically impaired. A few minutes prior to this, my adaptive cruise control failed and multiple error lights appeared on the dash. My husband believes the electrical problems stem from the hybrid motor. I have attached photos of a small percentage of my repair invoices. I also have phots and video of my instrument cluster when some of these issues occurred.

- Smithville, MO, USA

problem #38

Jun 132024

Wagoneer

  • miles
While driving on [XXX] towards Vail, Co-?"the Jeep Wagoneer suddenly stopped accelerating while going up the side of the mountain. Lights on the dashboard were lit up, including the braking light. I was in the right hand lane, so luckily there was a shoulder on the side of the road, albeit very shallow, that I got into and immediately called roadside assistance from the vehicle. Prior to this moment, I had been driving for a little over an hour with no issue or warning. The safety concern is high, especially since I was on [XXX] accelerating up a mountain with lots of traffic behind me. If I was in the left lane or if a semi truck was right behind me, I could have been hit/hurt/killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Denver, CO, USA

problem #37

Apr 252024

Wagoneer

  • 44,380 miles
The contact owned a 2022 Jeep Wagoneer. The contact stated that while his wife was driving 3-4 MPH and coming to a stop, the ABS, check engine, TPMS, and power train warning lights and other unknown warning lights illuminated, before the vehicle shut off. The contact's wife was unable to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where the failure could not be duplicated. The dealer received remote assistance from Chrysler's engineers; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The vehicle was traded for another vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was 44,380.

- Norman, OK, USA

problem #36

Mar 052024

Wagoneer

  • miles
On multiple occasions the vehicle will either randomly stop, or shift gears from drive/reverse to park.

- Commerce Township , MI, USA

problem #35

May 022024

Wagoneer

  • miles
When you turn on the heated seats, they stay on for minutes before turning off. Jeep fixed the one side under -??basic warranty-?? but refuse to fix the other side.

- Marion , OH, USA

problem #34

Apr 042024

Wagoneer

  • miles
On April 4, 2024 while driving southbound on I-95 in Connecticut between exit 3 and 2 in Greenwich, all of the dashboard warning indicators lit up, and the brakes failed. I was able to slow to a stop avoiding hitting other vehicles, and moved to the shoulder. I turned the vehicle on and off several times, but couldn-??t get the lights to go off. The car was towed to the dealership. This is not the first incident with this vehicle, prior incidents related to electrical issues with heated seats, faulty electrical equipment in the screens, and a rain leak through the microphone in the roof. The vehicle is unsafe to drive. I have children, and I now fear for their safety in this car.

- White Plains, NY, USA

problem #33

Aug 142023

Wagoneer

  • 15,000 miles
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated that electrical failures had been persistent. In addition, the ABS, back over prevention camera, and the Forward Collision Avoidance features were independently disabled when the failure occurred. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 15,000.

- Conyers, GA, USA

problem #32

Dec 142023

Wagoneer

  • miles
Freezing center console screen and navigation, sometimes the center front console screen just goes black while driving, the phone won't stay synced, seat memory fails, the seat heaters do not stay on, and when you press the heater button to try and turn them back on nothing happens / the buttons do not function. The ENTIRE vehicle including the steering wheel starts shaking/vibrating around 48 mph and the shaking/vibrating violently increases as you accelerate. I have replaced all 4 tires with the exact same tires the vehicle is sold with and the shaking/vibrating was not fixed. The dealership had me come in to rebalance all 4 new tires and that did not fix the problem either. The multipoint inspection shows nothing is wrong. There are no warning lights on the dash or otherwise. I have researched the shaking issue and a lot of Wagoneer owners are all complaining about the same issue with no resolution. My Wagoneer started the shaking issue around 25k odometer miles, before then it drove BEAUTIFULLY and most complaints say it started anywhere between 100 and 3,000 odometer miles, so I count myself slightly luckier than most that mine didn't start having this issue until 25k. However, this is an 85k SUV and these issues are unacceptable let alone the fact that there are hundreds of posts from people everywhere complaining about the same issues and no one has the solution even after bringing Stellantis in on their complaints. I fear something very bad is going to come of this particular issue being ignored. My Wagoneer literally feels like my tires are going to explode off while driving 70-75 on the highway.

- Boca Raton, FL, USA

problem #31

Mar 072024

Wagoneer

  • miles
Driving down the road no cars close in front of or behind me. All sensors on Jeep were clean and not obstructed. Radio started making weird noises and the emergency brakes completely locked up. Vehicle behind me was a truck pulling a trailer and nearly crashed into my car. I had to turn the car on off a couple times before I could move again.

- Bloomfield, NM, USA

problem #30

Feb 062024

Wagoneer

  • 46,000 miles
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving approximately 35 MPH and accelerating on a highway ramp, the "brake and park " warning lights illuminated, and the vehicle slowed to a stop on the ramp. The contact turned off and restarted the vehicle and the vehicle operated normally. The contact stated that the failure was intermittent but persistent. The contact had taken the vehicle to a local dealer, where the failure was not duplicated, and no codes were retrieved. The contact stated that the dealer replaced the battery however, the failure reoccurred. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 46,000.

- Cape Coral, FL, USA

problem #29

Feb 062024

Wagoneer

  • miles
I was driving on the freeway at 70 mph when the dashboard went blank. The engine completely shut off so I steered to the side of the freeway and was able to stop the car. It won-??t start, won-??t lock, won-??t do anything now. Had to get towed to the dealership.

- Washington, MI, USA

problem #28

Jul 122023

Wagoneer 8-cyl

  • miles
I started my 2022 series ll Wagoneer in my driveway and began driving away. I realized I forgot something and had to run back into my house. My [XXX] mother in law was I. The passenger seat and remained there while I ran in the house. I opened my drivers side door, left the Jeep running and left the door open while I ran inside. I was inside maybe 30 seconds and when I walked out the door my Jeep was driving by itself up my driveway with the door wide open and my mother in law seat buckled in the passenger side screaming. The Jeep drove until it landed on its side in a large ditch with the other side up in the air. When I ran to the Jeep the gear shift knob was in park. I got my mother in law out by her crawling across the middle and the driver seat. I have this all on video from home security cameras. I had the Jeep pulled out by tow truck and I drove it to the dealership. They had it for over a week the first time for this and they said during the time they had it, it would intermittently work as it should, then not work the next time but had no answers or resolution bc there were no codes that came up. So it was sent back to me with no resolution. It still does not work as should when tested. Also now it will at any given time totally shut off while sitting at a red light and give no warning other than when I go to accelerate when the light turns green, it will roll backwards and the gear shift says park but the dash says D1. This has happened several times now and I have to hurry and restart the vehicle with cars honking behind me and almost causing accidents. These are the two major issues amongst many smaller but significant issues INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Transfer, PA, USA

problem #27

Dec 262023

Wagoneer

  • miles
The electrical system, transmission system, and electronic parking brake system were all actioned without command. At approximately 9:31AM, December 26th, 2023, the vehicle immediately shut down without warning. The vehicle was driving at a speed of 25-30 MPH. The gears automatically shifted down and the power steering was immediately disabled as a shutdown sequence began. The vehicle drifted left into oncoming traffic (due to the loss of power steering? and the curvature of the road ahead). Fortunately, there was a parking lot available to the left and the oncoming vehicles stopped due to the lane incursion. With difficulty, the driver steered the vehicle left towards the parking lot. Suddenly, the electronic parking brake engaged automatically. The driver did not engage the e-brake, it was activated on its own. The driver was trying to steer the vehicle without power steering and avoid oncoming traffic. The vehicle came to an abrupt halt once the e-brake was auto-engaged, and the vehicle shifted itself into -??Park-??. The vehicle had electrical power supplied from the battery, but the engine was completely shut off. At this time, the driver noticed a message that prompted to -??Open Hood-??. The only other indication that something went wrong was a -??Check Engine-?? light. The driver opened the hood and found nothing out of place, damaged, or leaking. At this time, the driver attempted to contact towing services, but was not having any success. The driver re-started the vehicle using the -??Transmission Limp Home Mode-??. The -??Check Engine-?? light was still on. The vehicle needed to be moved from its obstructive positioning in the parking lot. The driver decided to drive the vehicle back home, less than one mile away. The vehicle was repositioned safely, without further incident. The -??Check Engine-?? light was the only remaining indication of the incident. This safety incident was a potentially fatal accident. A random, complete loss of power and control is unacceptable.

- Wahiawa, HI, USA

problem #26

May 252023

Wagoneer

  • miles
Driving down the highway and another car turned into my lane. I turned/swerved to the left to avoid collision and all side and curtain airbags deployed in the vehicle. I did not crash into anything. There was zero damage to the exterior of my vehicle. The manufacturer (Stellantis) claims there is nothing wrong with the vehicle, and that it detected the vehicle was going to roll over, and that is why the airbags deployed. The vehicle was not going to roll over, the airbags deploying was the most dangerous thing that occurred. I was not able to see to either side, but was able to pull over to the median and come to a stop. The vehicle was inspected by the manufacturer hired engineer. The manufacturer would not give me any information or a copy of his report/inspection. There were no warnings before this happened. I had my 9mth old baby in the back seat. With no vision out the side, we were both put at risk, as well as any others on the highway. The scare of airbags deploying when no collision occurred was very intense.

- Santa Barbara, CA, USA

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