10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
2,545 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #50

Sep 282024

Wagoneer

  • miles
Vehicle lost brakes for the second time while driving and also lost power steering. Vehicle was serviced at dealership after first incident and was supposedly fixed by replacing the battery. It was obviously not fixed since it happened again 12 days later. Both times the vehicle randomly, and with no warning, lost braking ability and power steering.

- Birmingham, AL, USA

problem #49

Sep 062024

Wagoneer

  • miles
I was driving 35mph and my breaks and steering were not working. The car started to rattle and in order to stop the car I had to start pumping on the breaks as hard as I could and have it slow down but I had no steering control. I was luckily close to my house without turns so pulled over to my driveway by pumping the breaks and screaming for a neighbor to help me not hit other cars on the road. the week prior I had brought my car in for a recall for the electric side board that comes down when the doors are open to step into the car. It was a recall then they said I already had that looked at when I brought it in last year for recalls and so this time I would have to pay 1400 for the motor and I was told by the mechanic the electric issues would continue to arise now and to get rid of this car

- Marshfield, MA, USA

problem #48

Sep 102024

Wagoneer

  • miles
Concerns: Electrical is slow to respond the screen. The turn knob is a HUGE safety concern. The turn know sometime doesn-??t not click or stay in park. The vehicle will lunge. The knob is easy hot accidentally hit and move out of the gear causing the auto brake to jerk the car to a stop. The getting the brake release to get car back in gear is slow to unlock. Sometimes I have to turn the car completely off. Turn it back on then do the break release and start all over. The auto break has actually stopped in the middle of the road for no reason and I-??m lucky. I just didn-??t get hit from behind and I had nothing to do with the turn knob. The auto stop is very sensitive. I turn it off almost 100% of the time like when you-??re at a stop sign because when it comes back on, it-??ll jerk the car. I-??m just very disappointed in the Wagoneer as a customer. I-??ll look forward to the day that I can replace this car.

- Hobbs, NM, USA

problem #47

Aug 292024

Wagoneer

  • miles
This has happened on my vehicle twice, the first time I was stopping at a stop sign and the car gave a message about putting car in park and restarting, it put itself into park before I saw the message and so when I went to accelerate it just revved the engine. I had to push the on/off button to restart vehicle and it went. Same thing happened again about a month later (last week) this time I was pulling into our school-??s drive to drop off kids but before I got to the drop off area it dinged, giving a message to put car in park and restart since I was getting ready to stop I was going to wait but almost as soon as I looked back up from reading the screen it slammed into park and same thing I had to push my on/off button to restart and go again. I was actually moving this time so we came to an abrupt stop with my children in the car. The service department said they couldn-??t replicate and to come get the vehicle, I feel this is a huge safety concern for our family. What if it does this at highway speeds, I think someone will be greatly injured from this. We have a ticket open with Jeep but so far nothing.

- Larned, KS, USA

problem #46

Sep 012024

Wagoneer

  • miles
While driving the vehicle's braking system completely failed. During the failure multiple warning lamps came on to include ABS, Brake, and engine. The messaging system indicated brake service needed. The failure caused the entire braking system to "shut down" and a complete loss of braking ability. The brake system consistently went from no brakes to complete brake lock up. A later diagnostic via the OBD system indicated a communication failure between ECU/computer systems. No other symptoms were present prior to the failure. The vehicle is currently being inspected by the dealership.

- Lowell, MA, USA

problem #45

Jan 232023

Wagoneer

  • 4,000 miles
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at various speeds, the camera and navigation screen went blank. The message -??Uconnect need service take to authorize dealer-?? was displayed. The contact stated that the GPS continued to reboot. The fan underneath the seat was making an abnormal noise. The vehicle was taken to the local dealer, where it was determined that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Hollywood Chrysler Jeep (2100 N State Rd. 7, Hollywood, FL 33021); where it was diagnosed and determined that the infotainment screen needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was contacted and served with lemon law documents, but no assistance was provided. The failure mileage was approximately 4,000.

- Pembroke Pines, FL, USA

problem #44

Aug 212024

Wagoneer

  • miles
Driving on freeway and needed to come to urgent stop. The vehicle did come to a stop and no collision occurred. However, after stopping, the vehicle then would not move. The car was on and was unable to be turned off. Multiple error messages appeared and the gears were flashing. At risk due to being at a full stop on the freeway with traffic still moving at posted speeds, and unable to move vehicle. Police and courtesy vehicle arrived a short time later to prevent a rear end collision and stayed until a tow truck arrived and could tow vehicle to local dealership. Vehicle is at the dealership and has not yet been inspected to understand the issue. There were no previous lamps, messages, or other symptoms prior to the problem to indicate there may be an issue with the vehicle. A year ago, the vehicle had another issue where it engaged the parking brake on it's own. Was not in danger during this incident.

- Ann Arbor, MI, USA

problem #43

Jul 172024

Wagoneer

  • miles
the truck is shutting off on it own while driving it has happen about 5 times already dealership cannot keep the issue and keep returning the vehicle to me. I feel unsafe for me and my family to be driving this vehicle. And Jeep services is no help. I have a case manager who keeps selling me. There's nothing they can do.

- Bronx , NY, USA

problem #42

Jul 012024

Wagoneer

  • miles
The car all of a sudden has started braking with no reason too. Also has started resetting the dashboard system randomly. Which will shut down the entire from screen console and restart

- Chicago, IL, USA

problem #41

Jul 022024

Wagoneer

  • miles
The first incident caused the vehicle to lose power and shut off while driving. All electrical services failed. Month long repair with body control module needing replacement. Current issue, once again electrical issue with locks not working and emergency braking system activation on its own with no reason. Battery keeps going dead, front right speed module replaced with problem persisting. No resolution in sight dealership waiting on Stanantis for further information.

- Dudley, MA, USA

problem #40

Mar 232024

Wagoneer

  • miles
on March 23, 2024, the 2022 Jeep Wagoneer Series 3 turned off while at a stop light. We were at a red light and completely stopped and the engine turned off on us. We had the vehicle in for a routine oil change, and afterwards the vehicle battery died 3 times before the dealership replaced the battery. We are unsure if the dead battery is related to the engine turning off on the March 23 incident. I am unsure if there were any warning. We are also getting a error message that says "Uconnect Box requires service. Please visit an authorized dealer." The dealership tries to tell us that the software is up to date. We have issues with our CarPlay always connecting to the vehicle when it should every single time.

- Rochester, MN, USA

problem #39

May 312024

Wagoneer

  • miles
There have been multiple electric problems/warnings that the dealer has been unable to duplicate. The most alarming was when my accelerator quite responding normally on the highway and my ability to accelerate was drastically impaired. A few minutes prior to this, my adaptive cruise control failed and multiple error lights appeared on the dash. My husband believes the electrical problems stem from the hybrid motor. I have attached photos of a small percentage of my repair invoices. I also have phots and video of my instrument cluster when some of these issues occurred.

- Smithville, MO, USA

problem #38

Jun 132024

Wagoneer

  • miles
While driving on [XXX] towards Vail, Co-?"the Jeep Wagoneer suddenly stopped accelerating while going up the side of the mountain. Lights on the dashboard were lit up, including the braking light. I was in the right hand lane, so luckily there was a shoulder on the side of the road, albeit very shallow, that I got into and immediately called roadside assistance from the vehicle. Prior to this moment, I had been driving for a little over an hour with no issue or warning. The safety concern is high, especially since I was on [XXX] accelerating up a mountain with lots of traffic behind me. If I was in the left lane or if a semi truck was right behind me, I could have been hit/hurt/killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Denver, CO, USA

problem #37

Apr 252024

Wagoneer

  • 44,380 miles
The contact owned a 2022 Jeep Wagoneer. The contact stated that while his wife was driving 3-4 MPH and coming to a stop, the ABS, check engine, TPMS, and power train warning lights and other unknown warning lights illuminated, before the vehicle shut off. The contact's wife was unable to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where the failure could not be duplicated. The dealer received remote assistance from Chrysler's engineers; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The vehicle was traded for another vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was 44,380.

- Norman, OK, USA

problem #36

Mar 052024

Wagoneer

  • miles
On multiple occasions the vehicle will either randomly stop, or shift gears from drive/reverse to park.

- Commerce Township , MI, USA

problem #35

May 022024

Wagoneer

  • miles
When you turn on the heated seats, they stay on for minutes before turning off. Jeep fixed the one side under -??basic warranty-?? but refuse to fix the other side.

- Marion , OH, USA

problem #34

Apr 042024

Wagoneer

  • miles
On April 4, 2024 while driving southbound on I-95 in Connecticut between exit 3 and 2 in Greenwich, all of the dashboard warning indicators lit up, and the brakes failed. I was able to slow to a stop avoiding hitting other vehicles, and moved to the shoulder. I turned the vehicle on and off several times, but couldn-??t get the lights to go off. The car was towed to the dealership. This is not the first incident with this vehicle, prior incidents related to electrical issues with heated seats, faulty electrical equipment in the screens, and a rain leak through the microphone in the roof. The vehicle is unsafe to drive. I have children, and I now fear for their safety in this car.

- White Plains, NY, USA

problem #33

Aug 142023

Wagoneer

  • 15,000 miles
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated that electrical failures had been persistent. In addition, the ABS, back over prevention camera, and the Forward Collision Avoidance features were independently disabled when the failure occurred. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 15,000.

- Conyers, GA, USA

problem #32

Dec 142023

Wagoneer

  • miles
Freezing center console screen and navigation, sometimes the center front console screen just goes black while driving, the phone won't stay synced, seat memory fails, the seat heaters do not stay on, and when you press the heater button to try and turn them back on nothing happens / the buttons do not function. The ENTIRE vehicle including the steering wheel starts shaking/vibrating around 48 mph and the shaking/vibrating violently increases as you accelerate. I have replaced all 4 tires with the exact same tires the vehicle is sold with and the shaking/vibrating was not fixed. The dealership had me come in to rebalance all 4 new tires and that did not fix the problem either. The multipoint inspection shows nothing is wrong. There are no warning lights on the dash or otherwise. I have researched the shaking issue and a lot of Wagoneer owners are all complaining about the same issue with no resolution. My Wagoneer started the shaking issue around 25k odometer miles, before then it drove BEAUTIFULLY and most complaints say it started anywhere between 100 and 3,000 odometer miles, so I count myself slightly luckier than most that mine didn't start having this issue until 25k. However, this is an 85k SUV and these issues are unacceptable let alone the fact that there are hundreds of posts from people everywhere complaining about the same issues and no one has the solution even after bringing Stellantis in on their complaints. I fear something very bad is going to come of this particular issue being ignored. My Wagoneer literally feels like my tires are going to explode off while driving 70-75 on the highway.

- Boca Raton, FL, USA

problem #31

Mar 072024

Wagoneer

  • miles
Driving down the road no cars close in front of or behind me. All sensors on Jeep were clean and not obstructed. Radio started making weird noises and the emergency brakes completely locked up. Vehicle behind me was a truck pulling a trailer and nearly crashed into my car. I had to turn the car on off a couple times before I could move again.

- Bloomfield, NM, USA

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