Our Jeep has a recall for a sensor wire in the front area of the vehicle. I dropped the Jeep at the dealership (mall of Georgia Chrysler Jeep in buford ga) and received a shuttle ride home. I was called a few hours later by my advisor [xxx] and told that I needed to remove the winch, winch plate, light bar, and lights on the front bumper. The tech needs to remove grill and cannot with this equipment in the way. They offered to remove all the equipment for me for $250. I told the advisor ([xxx]) that the letter received in the mail is adamant that this is to be done at no cost to the owner. He told me that it did not include custom equipment. I called fca, as my letter explained I should do if the dealer was not resolving my issue. I explained the situation as I have above. The fca agent (I do not have her name, but gave them my info) first indicated to me that there should not be any charges for recall repairs, so she called the dealer, talked to [xxx], and came back to my line telling me exactly what [xxx] had told me that a charge would be expected to remove the custom equipment so they can repair this vehicle. Should there ever be a reason for charging a customer for a recall repair, in a safety recall situation such as this?

- Braselton, GA, USA

The contact owns a 2016 Jeep Wrangler. The contact received notification of NHTSA campaign number: 16V734000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 01/06/17 updated 01/23/17.

- Austin, TX, USA

The contact owned a 2016 Jeep Wrangler. While driving 50 mph, the contact swerved to avoid a dog and drove into a ditch. The air bags failed to deploy. The contact sustained broken ribs, a broken arm from wrist to elbow, a concussion, and other bruises. Medical attention was required, including potential surgery. A police report was filed. The manufacturer was not notified. The vehicle was destroyed and towed. The VIN was included in NHTSA campaign number: 16V734000 (air bags). The failure mileage was 17,000.

- Russia, OH, USA

The contact owns a 2016 Jeep Wrangler. While attempting to avoid crashing into another vehicle at 40 mph, the contact veered to the right and crashed into a tree. The air bags failed to deploy. The contact sustained neck and back injuries that required medical attention. A police report was filed. The vehicle was towed. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 16V734000 (air bags). The manufacturer was made aware of the failure. The failure mileage was approximately 10,000.

- San Ysidro, CA, USA

Our 2 week old 2016 Jeep Wrangler willys was in a solo collision in July 2016. My partner hit water, hydroplaned, and then hit a guardrail with the front end at 50+ mph on a 4 lane highway. She went airborne, flipped several times and was ejected from the vehicle. The seats came out and roll bars failed, but the airbags also never went off despite the initial impact. We do not know if she was wearing her seatbelt. She suffered a traumatic brain injury, collapsed lung, shattered pelvis, broken back, broken hip, broken eye socket, compound fracture of her ankle, broken tailbone, multiple deep lacerations and was in icu for weeks. The airbags never went off!..updated 04/11/17 updated 07/12/2017

- Acworth, GA, USA

This vehicle has a possible air bag clock spring malfunction..this is a serious thing but this is a 2016 model....now we traded in S 2011 Wrangler that had the same problem. 5 years later and still not fixed so I need an answer... the clock spring was replaced on the 2011 about 4 years ago but burned to the ground about 8/01/2016.

- Halstead, KS, USA