10.0
really awful- Crashes / Fires:
- 5 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 5,193 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The brake line and caliper. The safety of myself and my children were at risk. Yes it has been confirmed as a problem from a dealer mechanic. It has not been inspected by police or others listed. There were no warnings or symptoms. It started smoking and the car shook while driving. This has now happened twice.
- Gordonsville, VA, USA
The vehicle will intermittently struggle to engage in 1st gear, the brake pedal gets hard, the auto stop start light will display on the dash and the esc light will display on the dash. Each issue may occur separately, not at all or they will all occur within 5 mins of driving the vehicle. I have been at a traffic light where the vehicle would not immediately engage in 1st gear and the vehicle behind me came within a few inches of rear ending my vehicle when I did not begin moving with the flow of traffic. I also have a similar experience with the auto stop start system failing while at a traffic light which caused the vehicle to stall in the intersection and I could not restart the vehicle without completely power cycling the ignition two times. The problems have been reproduced on multiple occasions throughout the past month. The vehicle has not been inspected by a 3rd party and the warning lights and alert messages that appeared for auto stop start system/ esc system did not appear until the problem occurred.
- Salado, TX, USA
ABS module failure. Been waiting almost a year now for one, but apparently it-??s not a priority to Chrysler and their engineers. It-??s going to cause an accident one day and when it does, Chrysler is going to be writing a fat check to your truly.
- Goshen, IN, USA
A shimmy in the steering wheel after hitting an irregularity on the road surface, also whenever I want to turn it does like a Squirrelly is the best way I can put it. On uneven roads, bumps, dips, etc the jeep pulls to one side or the other. Consequently the traction control light comes on and the jeep loses power!
- Deridder, LA, USA
ABS Module, confirm with dealer ship and automotive shop. Loss of power steering, lost use of drive shaft, car completely stalled on main road.
- Magnolia, TX, USA
The parking brake randomly failed. It was working as designed, and then the next time I went to use it the lever had zero resistance and would not hold the vehicle. I am currently looking at getting it repaired but have to park it in gear to keep it from rolling away when parked (6mt).
- Nashua, IA, USA
Every dash warning lights come on, radio cuts off, steering loss occurs, have to fight steering to get pulled over, turn it off and back on, sometimes resets but not always. Issue happens at random but the last time it occurred around a curve, nearly went off the road because of the steering loss. Had all the wires and grounds cleaned & checked, all batteries are good, alternator is good, all relays are good.
- Fort Lupton, CO, USA
My Jeep only has 85,266 miles on it and my pistons/ calibers are locked up, resulting in my cailbers, rotors, and brake pads to all be replaced. This job is projected to cost me over $1,000. My car is currently undriveable.
- Charleston, SC, USA
On occasion while driving several dashboard error lights will go on. These include ABS, Traction Control, electronic stability control, air bag and brake light. When these lights come on the power steering is typically lost and making it extremely difficult to steer the Jeep. It takes everything my wife to turn the steering wheel and get off the road. The brakes also tend to be applied which further makes it difficult to turn as the vehicle is slowed down. This issue not only endangers the driver and passengers in my vehicle but also those around me due to the inability to properly control my vehicle. I have had the vehicle at the dealers service center and they are not sure what the issue is. They have been able to reproduce but are still trying to discover root cause. This seems to be a widespread problem as both my 2018 Jeep Wrangler and 2020 Jeep Gladiator have the identical issues. Seems like a long shot that both of my vehicles would have the same issue at the same time if it wasn't a common issue. When Googling the problem, I find a lot of articles and video's but no solid cause.
- Hubbardston, MA, USA
The power steering with no warning, just quits, working, get warning signs that the ABS is not working, included with the traction control.
- Salida, CO, USA
My local Jeep dealership in Hampton, Va (Winners Circle) believes the ABS control module has failed. While in drive my Jeep would not move forward, the hazard lights would not turn on, the analog speedometer failed to display speed, and power steering is lost. Several lights are illuminated: check engine light, service electronic stability control, and service shifter. The shop foreman (Ryan) and the service manager (Wesley Ward) have confirmed these issues via diagnostics and during multiple test drives. To my knowledge my ABS control module has not been inspected by anyone.
- Hampton, VA, USA
While operating the vehicle, I lost Power Steering, Stability Control, Anti-Lock Brakes and when I was able to stop, the transmission was put into park and I was unable to shift gears. Dealership informed me that this is a known issue related to the Can Bus Connector located behind the glove compartment, which apparently controls all of the safety systems. There were multiple indicators lit on the dashboard along with a check engine light. Dealership is replacing the connector.
- Warren, MI, USA
All the lights on the Jeep came on. Locked up nearly had a wreck. Had to be towed. Now dealership is saying its the motor. Everything shut down. This is not the first time the jeep has shut all the way down. This is very dangerous. We had replaced the starter, and battery and spark plugs and box. The jeep worked for a day then the second starter burned up.
- Hillsboro, TX, USA
Driving on highway at 75MPH, chime followed by all warning lights. Speedometer falls to zero and a series of system failures scrolls through on message board. While taking the exit ramp, power steering fails halfway through the loop. Speedometer returns to normal momentarily, then jumps back and forth until destination. Power steering does not return.
- Derby, KS, USA
As I was driving, the ABS failed then multiple warning lights displayed and the power steering failed completely. Initially, I could not get the car to turn off.
- Columbus, OH, USA
1. On numerous occasions my Jeep has suffered an electrical issue that renders the power steering, power brakes and other components in-operable. My dash goes blank, then restarts showing just about every system feature as needing serviced. The dealer has tried twice to fix it stating that a Star Connector has overheated and is the cause for the problem. This is a huge safety issue and I no longer feel I can trust it to not happen again. 2. The vehicle is impossible to drive without the power steering and brakes. The wipers stick on along with the electronic radiator fan. 3. Yes, The dealer has reproduced this and stated so on the repair invoice. Stating multiple codes in multiple modules for loss communication. 4. No, the vehicle or component has not been inspected by anyone other than the dealer. 5. No warning whatsoever! It has now happened for a fourth time and is back at the dealer.
- Stillwater, MN, USA
The dash board lights all came on, The steering wheel lost power, the ABS light came on, with check shifter, could not control Jeep.
- Clementon, NJ, USA
Several messages display simultaneously on and off as the vehicle is in motion which results in power being lost, then restored in a matter of minutes which are critical when traveling in traffic or on the interstate. Steering and brakes are the first to go, but the car remains operational. The gauges display as if the car is stationary with check engine, brake, start stop disabled, traction control and many other lights displaying in error as these things are happening.
- Bellevue, NE, USA
On Dec. 31, 2021, we discovered the left rear brake had "frozen" the brake pads to the rotor, causing it to drag and smoke. My wife was alone in the car at the time. We managed to limp it to the mechanic and got it replaced. On Feb. 8, 2022, it happened again on the front right wheel. This time she was again alone, 2 hours from home, and it smoked so severely she thought the car was on fire. We got it towed to the garage and this time, with a history developed, we got the other 3 calipers replaced along with the parts they ruined. There is no doubt that her safety is at risk with faulty brakes, whether they freeze or fail to grab. The problem WAS confirmed by the mechanic and he showed me how he confirmed it. He fixed it; no other entities inspected it. FCA US LLC did verbally acknowledge brake problems with that model. Wheel drag and a "burnt" smell started in December, 2021; cause discovered 12/31/21. No other prior warnings.
- Ellijay, GA, USA
- Fayetteville, NC, USA