10.0

really awful
Crashes / Fires:
1 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
8,070 miles

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« Read the previous 20 complaints

problem #33

May 302019

Wrangler

  • 15,000 miles
Driving down road yesterday with no rain, completely dry and 89 degrees, all the sudden my Jeep makes a dinging noise and the service electronic stability control light comes on. I called dealership they said if it came back on or didn't go off to schedule an apt. I ask if safe to drive, response was I guess not sure, should not hurt anything. This same dealership had to enter a code into my computer last week because my Jeep was automatic, but when you got in it, it says depress clutch and turn key, for straight drive. Also the center console lights some time would work and sometime not, after the update that stopped. Not sure what to do about the ESC light, it did go off.

- Kingsport, TN, USA

problem #32

May 152019

Wrangler

  • 18,600 miles
Random times vehicle won't start, everything turns on but engine won't turn over. Will eventually start after sometime. Happens after driving vehicle and parking it. Have read online that this is happening to others. So far has happened 4 times in about a month.

- Grand Haven, MI, USA

problem #31

May 062019

Wrangler

  • 400 miles
Vehicle won't start. Issue started on 5/6/2019 when I get to my work park the car and at the time to go home car didn't start. Vehicle was completely stopped with transmission in P, doors closed, pushed the brake pedal and the start button and not start. All dashboard lights are on I'm able to turn the lights on, fog lights and stereo. I have replaced the battery of the key to eliminate that variable it didn't work. Tried to start it with the nose of the key at the start button, not work. I left the vehicle and drive away from it like 1-mile distance came back and the vehicle started. This issue keeps happening every single day, in the morning, after work, any time. And today 5/9/19 the check engine light turned on. Vehicle won't start randomly. Need a solution asap.

- San Ysidro, CA, USA

problem #30

May 092019

Wrangler

  • 9,000 miles
Issue with the uconnect operating system. System continually freezes and fails to respond while driving. Backup camera freezes and at times does not turn on when backing. Apple car play and android auto malfunctions. The calls stay connected but drop from the in-car audio back to the phone forcing you to unplug and then plug back in the phone while driving. System operates most of the cars electrical functions. Been in for service 3 times and have shown proof of malfunction and Chrysler and dealer refuse to replace unit. Chrysler says the phones and carriers are the issue. System fails with both iphone 7 on verizon and samsung note 8 on T-mobile. It is illegal to operate a motor vehicle in Georgia and use your cell phone at the same time and the system failure puts you at risk when you are required to unconnect and reconnect phone while driving.

- Dallas, GA, USA

problem #29

Feb 012018

Wrangler

  • 12,000 miles
I purchased vehicle in Feb 2018. Within the first week or two started having problems. A coworker purchased a 2018 Jeep Cherokee. She returned it in two months because it would not start. Another coworker's girlfriend purchased a 2018 rubicon with engine light problems, starting issues, and radio not working. My vehicle history: Rear defroster sensor on back window does not stay secured. 4th return to dealer. Second window to be replaced. Panel light for rear window defroster continues to light, but sensor is not connected. Have been on wait list since March 2019 for new window to arrive. It appears the sensor cord is too short to reach window when raising. Death wobble has happened 3X while in motion on highway and has been at the dealership 3X for this issue. Vehicle does not correct itself while driving and it feels like the vehicle is coming apart. Had to continue driving on the highway, slowing down did not correct the problem, until I reached a safe place to pull over. Once coming to a complete stop, it corrected itself. The Jeep looses total control and I am afraid something may come apart causing injury or death. Freedom tops had rattle inside of them with huge wind noise when in motion. Problem corrected when dealership switched out freedom tops. Now the freedom top is too big for freedom bag. The bag appears to be coming apart when zipped. Drove to store and got out of the vehicle. Tried to remote lock the vehicle, which failed. Tried to start Jeep, it would not start. Followed instructions on panel to use key by placing close to remote start button. After a second try it started. Radio playing two stations at one time. Back camera would not work. Key fob replaced as it was falling apart. Armrest replaced, would not connect when enclosed in holder. All began in 2/2018. Date I am about to enter below is for the wobble.

- Durham, NC, USA

problem #28

Mar 102019

Wrangler

  • 6,950 miles
I was driving at 45 miles per hour when my service shifter light went off. Within 1 minute I lost my power steering, and brakes. My car locked into gear and I lost all ability to accelerate. At that point the car started dinging and prompting every code in the car. Sway bar engagement, rear electronics, fuel low, tire pressure, change oil.....I can't remember every one. When I got my car to stop I could not get the car to turn off and all of the fans were blowing on high along with the motor reeving. I finally got it to turn off and called for a tow. The repair shop told me the car had thrown over 100 codes but none were active. They kept my Jeep for 10 days and told me they took it apart and checked everything. I was told because no issues were current they could not find a problem though.I picked it up and not 8 miles down the road the same exact thing happened. This time however I was in heavy traffic where I was almost hit and because I had no brakes or power steering I almost hit a person walking. Thank god I was able to avoid all of that and get pulled over to safety. It is currently in the shop again.

- Ravena, NY, USA

problem #27

Jan 102019

Wrangler

  • 41 miles
Battery ground cable sparks when removed no matter how long you wait. Battery charge decreased to 60 % charge before disconnected. Vehicle is stationary in my garage. Vehicle has fifteen relays under hood many of which are always in on state. Am installing 180 amp relay to isolate battery. This vehicle is hazard to firemen. Most relays draw 1.4 amps in on state.

- Jasper, FL, USA

problem #26

Feb 212019

Wrangler

  • 7,100 miles
Vehicle will not start after light to moderate use. After using the vehicle for 20-30 minutes and it is turned off, the vehicle will not always start back up. If the transmission temperature indicator does not switch from 163 degrees to above 200 degrees, the vehicle will not immediately start back up if it is turned off. It seems that the vehicle is sending the wrong temperature to the starter and it is preventing it from reading the correct temperature which would allow proper startup. This has been happening since I purchased the vehicle and I took it to the dealership to have it looked at but they said they were unable to help me since the vehicle would not replicate the problem. I showed them video footage of the vehicle not starting but they said they still could not help me unless they could reproduce the issue. This has happened at least ten times now since I purchased the vehicle. There is a recall for this problem (U87) but for some reason, my vehicle's VIN number is not part of the recall.

- Boston, MA, USA

problem #25

Feb 012019

Wrangler

  • 1,800 miles
All audio sounds including phone, navigation, radio pause every three seconds. Engine deactivation occurred while pulling a trailer going 35 mph on a busy road. It restarted itself. Back up camera sometimes doesn't work.

- Lebanon, MO, USA

problem #24

Feb 042019

Wrangler

  • 19,000 miles
The contact owns a 2018 Jeep Wrangler. While driving at any speed over a bump in the road, the vehicle shook violently without warning. The vehicle was taken to kelly Jeep Chrysler Dodge Ram (978-683-8775, located at 175 pelham St, methuen, MA 01844) where a software update was performed, but the failure recurred. The vehicle was taken back to the same dealer and the steering damper was replaced, but the failure recurred. The manufacturer was made aware of the failure and referred the contact back to the dealer for further observation. The vehicle was not repaired. The failure mileage was approximately 19,000.

- Manchester, NH, USA

problem #23

Jan 242019

Wrangler

  • 7,555 miles
A small bump causes the steering wheel and front end of the car to violently shake. It happens at varying speeds, taking your foot off the accelerator or trying to break does not get it to stop, you ride it out.the wheels are shaking along with the steering wheel. In addition, the clock doesn't keep time and radio intermittently drops stations, scans through all of the stations or picks up static. I have a video of not being able to control the radio(on or off), unable to change the volume or shut the radio off. I was not able to use touch screen or the controls on the steering wheel in order to operate the radio. It has been brought in for service on for the shaking 3 times now, going on 4. Jeep says it's fixed the problem by replacing the steering stabilizer/dampener. Jeep knows it is happening and mentioned getting "Jeep engineering" involved and have blacked out information on paperwork we received after repairs, concerned we would see the "contact/ email address". the first service visit they could not get the shaking to happen and "reset the steering to factory settings", "that it was a little off." The second service appointment the service department "couldn't get it to happen". they had the salesperson I purchased the vehicle from take the car for a ride and compare it to how his jl drove. They asked if a worker "could take the car home and drive it a few days". I agreed.it happened to the worker and they replaced the steering stabilizer/dampener the first time(on that second visit). The third service appointment, they said the "steering stabilizer/dampener was replaced with a faulty stabilizer""that there were still faulty new ones, they were going to replace it. The following day, its violently shaking. It happens in motion, haven't noticed it with turning. I have videos of the shaking happening to the steering and the issues with the radio.

- West Chester, PA, USA

problem #22

Jan 212019

Wrangler

  • 13,000 miles
Bought my Jeep 2018 Wrangler brand new, had issued with the steering become very hard to turn was barely turning on a corner street. Literally impossible to make a right turn, all of a sudden it just became easy to turn as if nothing was wrong. Also a service shifter light and the stability controll light comes on every now and then, now the issue is the screen is displaying an anti theft screen asking for a theft code and Jeep will not turn on.

- Eagle Pass, TX, USA

problem #21

Jan 152019

Wrangler

  • 2,100 miles
Rear defrost cable becomes disconnected from the rear glass where it is soldered. I had purchased my jl new not knowing it was already defected and the dealership had already ordered a replacement window. About a week to a week and a half after the install the opposite side(driver side)did the same thing. My guess would be the defroster is overheating causing the solder to loosen.

- Broken Arrow, OK, USA

problem #20

Dec 212018

Wrangler

  • 19,400 miles
The radio is being replaced for the second time. It has the start stop feature and it will go completely dead and require time to restart I was driving 60 mph and it started shaking violently and it has done in twice in two days. It is terrifying I had to pull off to the shoulder.

- Hot Springs, AR, USA

problem #19

Aug 282018

Wrangler

  • 7,000 miles
Bought Jeep jl 2018 brand new, I have noticed on at least three occasions that when driving on regular roads, streets, at speeds of 25-45 mph and coming to a complete stop, at a light, or stop sign, or stopping for a car in front of you, after taking your foot off the gas, applying the brake, just before you come to a complete stop the jl lunges forward, while you are still on the brake. Could this be something wrong with the ECM?

- North Canton, OH, USA

problem #18

Nov 192018

Wrangler

  • miles
Check engine light come on aften, have to unhook my battery to turn off

- Charlotte, NC, USA

problem #17

Nov 232018

Wrangler

  • 7,800 miles
Hi, I purchased a 2018 Jeep Wrangler jlu new from you dealership and I have been having several significant issues with it recently. The most concerning is several issues with the steering. At highway speeds if you hit a bump like an expansion joint ; the steering wheel shakes aggressively and causes you to temporarily lose control of the Jeep and you have to slow down for it to self correct. It is similar to death wobble in a lifted Jeep but this one is stock. Also, with the colder weather the steering wheel is not turning freely at highway speeds. It is almost as if the power steering randomly turns off but the wheel is even more difficult to turn. The steering goes back to normal at slow speeds. And finally the radio and touch screen are not working properly. The fm radio randomly completely loses signal and can not find stations. Randomly even with the volume all the way up to 30 you can barely hear the radio. Several times the screen has made a pop noise and then just turned off. The blue tooth intermittently fails.

- Marshfield, MA, USA

problem #16

Sep 242018

Wrangler

  • 990 miles
Moving, interstate & extremely busy highway. Sometimes in a turn, sometimes going straight. Hit a bump such as a highway or interstate bridge and vehicle and front end shake and shimmy. Requires you to slow down to under minimum interstate speed from 70 +- to 30 +- for shaking to stop. Radio, makes a buzzing sound and resets time. It seems to be shorting out. Radio electrical issue happens while moving and stationary.

- Maryville, TN, USA

problem #15

Jul 042018

Wrangler

  • 200 miles
The vehicle drifts depending on speed and road conditions and does not align itself. This is currently unsafe especially with windy conditions. In additon, this vehicle has had electrical problems that have affected both the start/stop or eco mood not to work and causes the screen to function slowly in a delayed motion.

- North Hills, CA, USA

problem #14

Oct 262018

Wrangler 6-cyl

  • 1,180 miles
Intermittent loss of power steering and/or seizing. Upon driving to exit highway and get to dealership engine indicator light came on and eventually Jeep stopped dead while driving. Could not be put in neutral to move off of road and would not restart at all. Consumer stated auto windows would not work although the child locks were disengaged. Received recalled Oct. 5th 2018 just after consumer purchased the vehicle with milage of less than 1200. Updated 1/30/18

- Mcmurray, PA, USA

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