10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
4,637 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #131

Oct 162019

Wrangler

  • 1,200 miles
At speeds of 45-55 any bump or expansion joint on highway causes shaking in steering wheel for a sustained period of time. It lasts well beyond the impact and if I maintain speeds the shaking in the wheel and front end continues. I have to actually slow down on the highway for the shaking to go away. I do no't feel safe traveling with this vehicle on the highway and have a pit in my stomach thinking about others who may have this issue. I wish I had known about these issues before I bought the 2019 Jeep Wrangler unlimited sahara. My Jeep only has 1,300 miles on it.

- Dingmans Ferry, PA, USA

problem #130

Sep 012019

Wrangler

  • 1,000 miles
The vehicle cannot be driven straight, without continuous small adjustments. The steering wheel does not return to the center after the small adjustment so an additional one is needed to keep in the lane. Zig zagging. It feels unsafe

- Enfield, CT, USA

problem #129

Sep 102019

Wrangler

  • 198 miles
From the moment we purchased this vehicle (09/10/2019) the steering has been a problem. The car requires constant input from the driver to maintain the lane of travel. The steering problem becomes worse with speed and it is a handful at freeway speeds.

- Shingletown, CA, USA

problem #128

Jul 062019

Wrangler

  • 100 miles
New vehicle with 1800 miles. There is a noticeable dead zone, 'play', when the steering wheel is centered and driving straight. Also, because of the dead zone, the vehicle does not seem to be able to drive in a straight line most notable at highway speeds. The Jeep seriously wanders on straight roads without constant correction. These issues have been documented documented here: Https://www.tflcar.com/2018/09/2018-Jeep-Wrangler-jl-steering-problem/ and her: Https://www.tflcar.com/2018/12/2019-Jeep-Wrangler-steering-issues/ and with multiple other sources.both issues happening simultaneously could result in inavertent lane change with serious consequences! in the current environment of safety technology, lane departure, closure warnings etc., to produce a vehicle with these design flaws should be criminal. Please take action on this!

- Birmingham, AL, USA

problem #127

Sep 042019

Wrangler

  • 900 miles
Wobble - shimmy while hittitng a small bump at speed 50mph I noticed the steering damper on my Wrangler jl was installed incorrectly - others should be told about this issue - I installed a new fox shock at my exspense - problem has not happened again

- Yonkers, NY, USA

problem #126

Oct 042019

Wrangler

  • 30 miles
Wrangler steering is loose and vehicle wanders within a lane, often crossing lanes if not perfectly controlled. Hands move two to five inches while you try to keep a straight center path with the vehicle. Any movement, say turn up the radio sound via the knob, often results in the vehicle swerving into another lane. Difficulty is more noticeable when driving on the highway at highway speeds. This started to happen immediately after receiving vehicle from dealer. Vehicle was taken back to dealer and service department stated all specs were correct and vehicle is operating as it should. Dealer stated that fca changed the steering of the vehicle to better handle off road driving and that the wandering during normal driving was normal. I feel the vehicle is unsafe if the utmost concentration to keep the Jeep strait is not followed. At 60 years old I am not concerned for myself as much as the younger teenagers and adults that easily get distracted etc.

- Billerica, MA, USA

problem #125

Sep 182019

Wrangler

  • 35 miles
Since new, vehicle has wandered from side to side on the road with no steering input. Steering feels loose and does not respond instantly to input. We returned the vehicle to the dealership and they performed a steering "flash" that was supposed to correct this problem. The flash did not seem to change anything with the way the vehicle steers and wanders from side to side. We were told that this is just how all Jeep steer. It seems unreasonable that you must constantly provide steering wheel input to attempt to keep the vehicle within it's lane. A relaxing drive in this vehicle is impossible. It requires you to be hyper aware of exactly where the vehicle is drifting within it's lane to provide corrective input. Simply stating this is how they all drive is not acceptable. Both the loose steering feel and lane drifting/wandering happen at all speeds. Highway or city.

- Palmetto, GA, USA

problem #124

May 202019

Wrangler

  • 25 miles
Vehicle wanders on the road above 50 mph requiring constant correction.

- New Smyrna Beach, FL, USA

problem #123

Jul 102019

Wrangler

  • miles
Immediately upon delivery by dealer, steering malfunctioned on new 2019 Jeep Wrangler. Steering wheel had 3-4 inches of play turning to either right or left which caused 2019 Jeep Wrangler to wander and made it impossible to steer accurately and stay in lane. Problem is worse on highway and at higher speeds. Brought back to dealer where purchased twice and to two other Jeep dealers. All test drive vehicle and acknowledged problem. Last dealer said all known recall repairs had now been completed and acknowledged that problem persists and vehicle is unsafe to drive. Vehicle remains at that dealer after four separate unsuccessful attempts by dealers to fix problem. Complaint filed with fca/Jeep and awaiting response.

- Naples, FL, USA

problem #122

Aug 272019

Wrangler

  • 3,000 miles
Vehicle's steering is too loose, vehicle wanders at highway speeds and needs constant correction to keep the vehicle in the lane and straight. Overall, I feel the vehicle is not 100% safe to be driving on the highway.

- Wappingers Falls, NY, USA

problem #121

Sep 292019

Wrangler

  • 40 miles
I just purchased a new 2019 Jeep Wrangler unlimited rubicon with a March 2019 build date. As of right now, the mileage is about 300 miles. It's a phenomenal vehicle, except for a problem with the steering that makes driving the vehicle unsafe. There is excessive play in the steering wheel to the point where it's difficult to keep the vehicle centered in the lane, particularly at highway speeds. The most concerning situation is when there is an oncoming car on a narrow roadway. The vehicle tends to wander back and forth, and when you correct it, it sometimes over-corrects. I have not yet raised this issue with the dealer, but will very soon. When I researched to see if the steering can be adjusted, I discovered numerous similar complaints from others about the exact same problem. There clearly is a problem with the steering on the Wrangler jl's that Jeep needs to address.

- Tallahassee, FL, USA

problem #120

Oct 012019

Wrangler

  • 2,330 miles
New Wrangler wanders on road and is difficult to keep in lane. Tried adjusting air in tires to multiple pressures with little to no improvement. Took to atlantic Dodge/Jeep and was told "drives comparable to other Wrangler with electric steering and similar tires. I do not think it is normal to constantly have to fight the vehicle to remain in lanes.

- St. Augustine, FL, USA

problem #119

Oct 012019

Wrangler

  • 5,000 miles
The steering has a huge dead spot where the steering wheel turns but does nothing to effect the direction of the wheels. The vehicle wanders from one side of the road to the other. The drag link is also extremely loose.

- Clarkston, MI, USA

problem #118

Sep 212019

Wrangler

  • 524 miles
I have a brand new 2019 Jeep jl 4 door Wrangler sport, has less than 1000 miles and notice the problem right after purchase driving home 2 homes from dealership. At first I thought it was just me after driving a Dodge Ram pickup for the last 10 years and figured it was a big difference in the steering. Took our first 4 hour trip and notice that the Jeep was pulling to right and that there was a lot of play (2-4 inches) in the steering, that by the time I got done my driving I was exhausted. Took the Jeep into local Jeep dealership service to have checked. They determined that alignment was out of specs and fixed. Took another 4 hour trip last weekend and the steering was worst. To keep Jeep driving in a straight line I had to keep steering wheel turned to left slightly. Whenever I tried to straighten steering wheel the Jeep would drift to right again and steering had just as much or more play in it as before. Just took it back into service and they said they couldn't duplicate the problem and that it was probably just the "crown in the road" that was causing the problem. I came home and researched my problem and found this website where I see I'm not the only one with the problem. This seems to be a known issue that needs to be addressed and recalled to fix properly or there will be crashes and I pray to god no fatalities.

- Wilmington, DE, USA

problem #117

Sep 292019

Wrangler

  • 6,300 miles
Steering wheel shakes violently after going over a minor bump or road roughness while driving at high speeds (55+) on the highway. It will sometimes correct itself and has not been too bad of a shake but over the weekend, I had to slow down from 70mph to 45mph in the middle of I95 B/C the steering wheel shook so bad and would not stop shaking until I slowed my speed down. This was as a result of going over a minor bump in the road. One time it happened while going around a curve in the highway and the "rumble strips" triggered it. This is a brand new car that I purchased in June. This wheel shaking just started a few weeks ago. Please look into this matter. It is unsafe and can cause an accident whether someone rear ends my vehicle while I am attempting to slow down or I lose control of my car B/C I cannot get the wheel shaking in control.

- Philadelphia, PA, USA

problem #116

Sep 212019

Wrangler 6-cyl

  • 6,050 miles
Follow on to last weeks initial input of case number 11257557 NHTSA # ref: VIN number [xxx] received a safety recall note to immediately come to a dealership and get the steering stabilizer fixed or replaced. (note I didn't have any issue driving for the past 4 months until this recall note.) I did that (went to faricy boys Colorado springs dealership. They replaced a part or two.in approx. 2 hours. Next day drove it and it was a lot worse, I took it back to the same dealership.....they then replaced the steering box and the pitman arm. (receipt attached) it took them 2 days to do that. I then drove it again.....it was a lot worse I pulled over on the road and looked underneath the vehicle. I noticed wet marks all over the parts under the vehicle as if something was leaking (pictures attached) I took it back again and again all they did was use a cleaner on the one section underneath and said all is good. I took more pictures of the issue and you can see more wet areas under the vehicle. I stated either they spilled something when they pulled the part or something was not tightened at this point causing the leaking now. They said all was good. The vehicle was smelling of something burning under the vehicle. I then took it to a vehicle cleaning service to get the whole undercarriage cleaned to stop the bad smell and de-greased the complete underneath of the vehicle. Today again the vehicle is driving (wandering as driving on the road) I took another video again because of the way it was wondering and pulled into the right lane as I am driving....totally unsafe to drive at this moment. The dealership stated today...there is nothing else we can do for the vehicle. Stated by cory tidwell service department. I tried to contact [xxx] the service dept manager no luck. Then tried to contact [xxx] general manager. No call information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Colorado Springs, CO, USA

problem #115

Feb 152019

Wrangler

  • 10 miles
Brand new 2019 Jeep jl Wrangler rubicon. Has less than 700 miles; problem was noticeable immediately upon delivery of vehicle. Issue: Steering has a "dead spot" when wheels are straight center. This dead spot is about 2 inches of play, and most noticeable when driving over 50 mph. I have rough Jeep in several times. V41 recall (steering damper) already completed, along with all steering components to include: Steering box (ae); track bar; front bar; drag link; tie rod; socket drive (connects to pitman arm). Tire pressures checked and realigned. No change. Not sure where else to go now. Driving at freeway speeds is not safe! I constantly have to correct steering on straight sections (like a bowling ball going down alley with bumpers on sides). In other words, you have to over-correct to because Jeep does not start to turn until past dead spot.

- Lorton, VA, USA

problem #114

Sep 302019

Wrangler

  • 500 miles
The steering in my jlr feels disconnected and unpredictable'especially at freeway speeds. It's been to the dealer four times for this and I've added some aftermarket parts, which have helped. Despite that, it is still not right. There are times that when driving constant corrections are required. There is around 2 to 3 inches of play in the steering wheel. The real problem is that the steering wheel and the steering system don't feel in sync. This occurs at any speed on the freeway or surface streets, but I's most obvious once up to freeway speeds. Turning on the freeway, specifically off ramps and mountain highways with turns on accents and descents can be harrowing. We were on us 50 on the way to lake Tahoe but had to turn around because we didn't feel safe. I put today's date on the when did this happen field, but it's been since new in April, 2019.

- Gold River, CA, USA

problem #113

Jun 102019

Wrangler

  • 1,500 miles
My Jeep wanders all over the road. Its extremely uncomfortable and tiring to constantly correct the steering to stay in a lane. Specifically when going 50 mph or more.. it has been this way from day one. There is too much play in the steering. It is unsafe to drive on the highway. We already did one factory recall and it did nothing to change the steering. Im tired of all the excuses such as "its a Jeep thing, just enjoy it" or "thats just how it is" as well as the suggestions to purchase other parts and modifications to correct the steering of a brand new vehicle. This should not be an issue. I have driven my fair share of off road vehicles and ive never experienced this kind of wandering from any of them. Also, my Wrangler has been leaking oil since about 1500 miles. Ive already had the rear main seal replaced after sitting at the dealership for 2 months and the oil pan replaced the 2nd visit. I currently have an appt to take it in for a 3rd time because it is still leaking oil. My Jeep has less than 2000 miles.

- Bellflower, CA, USA

problem #112

Sep 182019

Wrangler

  • 400 miles
I noticed steering play with the vehicle during some points its difficult to keep it in a lane especially during highway travel. Then when I was under the vehicle installing a trailer hitch I started noticing pitted, incomplete, disconnected and (possibly rusty) welds on a vehicle that has a build date of only two months prior.

- Irving, TX, USA

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