10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
4,637 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #111

Jun 012019

Wrangler

  • 300 miles
The steering is scary, very loose steering, worse on hwy speeds but even city driving also. Constant adjustments required to stay straight on hwy, I feel like I look like a drunk driver, it's exhausting to drive. There seems to be dead spot dead center 12oclock and has excessive slop.

- El Dorado Hills, CA, USA

problem #110

Sep 022019

Wrangler

  • 200 miles
Same as all the other complaints, steering has to constantly be corrected. Wandering all over the road. 19 less than 500 miles

- Corpus Christi, TX, USA

problem #109

Sep 282019

Wrangler

  • 1,962 miles
This vehicle wanders badly on the road at highway speeds. There is several inches of play in the steering wheel. You can turn it several inches and the vehicle doesn't turn. There is significant wander in the steering. Dealer looked at it, said yes there is play, but all Jeep are like that. So, all Jeep are dangerous? need your help to get fca to fix this.

- Palatine, IL, USA

problem #108

Jul 192019

Wrangler

  • 750 miles
Vehicle steering feels loose and wanders. Steering wheel has dead spot at center where steering input has no effect on vehicle direction. It is absolutely unsafe to drive vehicle on tight narrow road as constant steering correction is required to keep vehicle straight.

- Garner, NC, USA

problem #107

Jun 012019

Wrangler

  • 1,800 miles
The Jeep wanders all over the road. It is hard to stay in my lane especially when going 50 mph or greater. It is so aggravating. People honk at me. I can't look away to change the radio station because when I look back I am already wandering to the next lane. The steering has too much play. It has been this way from day one. It is unsafe to drive on the highway. I just want to put a sign on my Jeep that says, "it's the Jeep, not me." My husband bought me this for our anniversary and I hate it. I would rather drive our 2006 Jeep that drives straight and steering is tight. We already did one factory recall and it did nothing to change the steering.

- Spicewood, TX, USA

problem #106

Jul 082019

Wrangler

  • 2,000 miles
Steering has about a 2 inch dead spot in the middle where when you turn the wheel and the steering does not respond. It also has a "wandering" over the road that gets amplified with the dead spot. You wind up constantly doing small steering corrections to compensate and it gets tiring to do so. Feel like you are wandering in your lane even though you are on a straight road. Been to the dealership 3 times for this and still no fix. They've replaced the steering gear box and the damper (per fca recall). The first 2 trips to the dealer yielded them basically blowing me off ans stated it drives as designed. That's not correct, it does not drive correctly.

- Lake In The Hills, IL, USA

problem #105

Sep 262019

Wrangler

  • 13,400 miles
This enterprise rent a car owned Jeep has under 14,000 miles on the odometer. At highway speed above about 70 mph, a small bump or trigger such as an overpass expansion joint, initiates violent shaking and bouncing of the front end. The shaking does not dissipate until the vehicle is slowed to about 30 mph. This problem is easily repeatable. Highway speed + little trigger yields violent shaking. The shaking is so strong that 2 hands on the wheel are needed to keep the vehicle from careening out of control.

- Londonderry, NH, USA

problem #104

Mar 062019

Wrangler

  • miles
Play in steering wheel of 0.75 inch to each side. Jeep tried to fix issue by installing an upgraded track bar, steering damper and intermediate steering column shaft. Issue improved to 0.75 inches of play to each side from about 1 inch to each side. Steering play mainly noticable at highway speeds over 60 mph. Constant correction is required to stay in lane. Issue is really significant on windy days since over correction is likely. I had a situation passing two trucks in the middle lane and I could hardly manage the turbulence and not hitting one of the trucks. My daughter is not driving the the Wrangler since she feels not save. My wife and I getting tired driving really quickly. Jeep has no solution and the dealer says that there is no fix. If I move the steering wheel by.75 inches the steering column turns, the link to the steering gearbox turns but the output arm of the steering gearbox is not moving.

- Orlando, FL, USA

problem #103

Aug 022019

Wrangler

  • 100 miles
Steering wanders especially at 50+ mph. Hard to maintain Jeep in a straight line in lane. Over correcting steering, does not feel safe on the highway.

- Prescott Valley, AZ, USA

problem #102

May 082019

Wrangler

  • 3,000 miles
Loose steering. This has been improved by replacement of factory steering dampener with heavy-duty dampener assembly, but the steering is still not as firm as other vehicles.this is most noticeable at highway speeds in a crosswind environment.

- Oklahoma City, OK, USA

problem #101

Sep 172019

Wrangler

  • 13,000 miles
The front wheels shimmy at freeway speeds when hitting a slight uneven seam or joint in the road bed, the dealer put a dampener on but the issue is still there, just not as pronounced. The drive train / transmission / differential has "locked up" violently stopping the Jeep, this has happened twice so far but I have only had it for a few months. Both times I was moving slowly forward in drive just leaving a parking space on the side of the street. I put it in park, then back in drive and it moved normally. It sounds like metal on metal when it happens and is very sudden!

- Coronado, CA, USA

problem #100

Sep 182019

Wrangler 4-cyl

  • 1,957 miles
Hard to control at freeway speed. Worried about welds on mine. Drive with kids all the time.

- Redondo Beach, CA, USA

problem #99

Sep 012019

Wrangler

  • 600 miles
The steering feels very loose going down the highway, wanders all over the place.

- Sioux Falls, SD, USA

problem #98

Sep 222019

Wrangler

  • 6,040 miles
Sunday 22 Sept 2019 Jeep Wrangler jl driving back home from work at about 40-60 mph the steering was all over the road. I almost hit 3 vehicles just trying to get home. Something was seriously wrong with the steering. Bought the Jeep in Apr drove fantastic like a car for the last 4 months. Last week I got a U-connect notice safety recall to avoid driving it and take to a dealership soonest for a stabilizer issue. Called a dealership right away, they got me in next day Saturday at 0630am. 0830 the workmanship or adjustments were done. Only drove it twice since then yesterday - Sunday on the way home from work, it totally scared the heck out of me. Called Jeep national customer service number 877..... they said try to take to the same dealership to have it looked at again. I took a video on how it was acting on the road I looked underneath and didn't see anything obvious wrong anywhere. Bolts were tight no leaking or wet spots anywhere nothing loose to the touch this is my 3rd Jeep in my life and something was serious about this issue. Last 35 years of driving, this one drove scared the heck out of me. Something is not right

- Colorado Springs, CO, USA

problem #97

May 142019

Wrangler

  • 25 miles
Steering takes constant attention to stay in lane when driving at highway speeds (55+). I was aware of complaints when I bought the vehicle, noticed it right away on the way home. I made many upgrades to the vehicle, but the problem is still there. We have added positive caster and lowered air pressure which improved it, but it still much more difficult to drive on the highway than our 2011 Wrangler was. It is especially noticeable on concrete grooved highway or in areas where roadwork is being done and they have temporarily moved the lane of travel so you are driving over the grooves in road separating lanes.

- Palm Desert, CA, USA

problem #96

Sep 222019

Wrangler

  • 459 miles
My 2019 Wrangler jlu rubicon steers like a boat. It wanders left and right when going straight....has since new and I have over 7300 miles on it now. I've upgraded thesteering dampner with an aftermarket fox dampner. It helped just a bit, but the steering still requires constant corrections.

- Bedford, IN, USA

problem #95

Sep 202019

Wrangler

  • 5,000 miles
While driving down the hwy at 70mph it was very difficult to keep my Jeep in its lane. A few times I was very nervous and even felt a little unsafe. Jeep says this is normal. There is no way that it can be 'normal' to have a vehicle drive this way.

- Blue Springs, MO, USA

problem #94

Sep 012019

Wrangler

  • 10 miles
Vehicle begins to wonder badly beginning at about 40 mph, can get scary at highway speeds. We owned a 2016 jk and it didn't have this issue. Unsafe and unhappy.

- Irmo, SC, USA

problem #93

Sep 212019

Wrangler

  • 15 miles
Steering is loose, most noticeable around 50mph when you are driving straight. It can often be white knuckle driving when cars are around. The response for slight corrections is lacking. There seems to be an inch or two of play in the wheel before it responds. You drift in the lane and feel unsafe. My Jeep is around 1 month old, only has about 800 miles on it. Both my wife and I commented on it when new. It's our first Jeep, so we chalked it up to just being a 'Jeep thing'. after reading about the investigation, we realized this is likely a bigger problem and it's not a 'Jeep thing'.

- Estero, FL, USA

problem #92

Jul 172019

Wrangler

  • 150 miles
The steering wheel is not straight and steers to left. Kind of annoying when it is a brand new vehicle.

- San Antonio, TX, USA

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