10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
4,637 miles

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« Read the previous 20 complaints

problem #71

Jan 102019

Wrangler

  • 1,500 miles
While driving vehicle wether on street or highway, the vehicle tends to wander from lane to lane and from middle of the street to shoulder with alot of imput to the steering back and forth. Brought the vehicle to the dealership twice and I paid for an alignment that seemed to do absolutely nothing. The dealership test drove it and said it was normal but I know this not to be true it is a safety matter that needs to be corrected or it will lead to an accident.

- Leeds, NY, USA

problem #70

Aug 012019

Wrangler

  • 45 miles
The vehicle won't track straight while driving - it wanders consistently. Have had alignment checked. Chrysler service says they can't show any thing wrong

- Mandeville, LA, USA

problem #69

Aug 072019

Wrangler

  • 50 miles
This vehicle was purchased new from a dealer 5 hours from my home.the drive home included some 2 lane highways but mostly interstate. Controlling the Jeep and keeping it on the road home was an exhausting and concentrated effort. The steering was everywhere and I'm sure I looked like a drunk driver to most people. Today I have driven the Jeep to my local dealer only to be told by the female service writer that the Jeep will learn my driving after about 1000 miles.she stated she knows this because she has this same style Jeep. There is no way this is normal steering.

- Milton, FL, USA

problem #68

Aug 072019

Wrangler

  • 1,400 miles
On 2 separate occasions, at highway speeds, my 2019 Jeep Wrangler jl steering locked and made it very difficult/almost impossible to turn in which I cam E very close to crashing into the side wall 2X. Took it to the dealer on 7/24/19 and was told that there "were bolts loose" and was causing the issue and should be fine B/C thy test drove the vehicle for ~40 miles. The steering locked again on 8/7/19. I went to the dealership again for the fix and they cannot replicate "the code" and do not have a fix for it. I have contacted Jeep customer service and I'm not getting the attention needed for such a critical issue. I am afraid to drive my car and looking for a replacement vehicle from Jeep but not receiving timely cooperation. Lastly, on 8/4/19, at highway speeds, my Wrangler performed the dreaded "death wobble." The dealer is changing the vehicle damper but upon my research, a damper only "masks" the issue and there S a bigger issue at play. For reference, my vehicle was bought brand new in March 2019 and only has ~1,400 miles on it and has never been off-roaded. Lastly, all modifications to the vehicle are under warranty and were installed by the dealership (eg. 33" tires)

- Tuckahoe, NY, USA

problem #67

Jun 142019

Wrangler

  • 5 miles
We ordered a brand new 2019 Wrangler sahara to our liking. I was so excited to drive it home from our dealership about an hour away from our home! that was until I actually started driving it. There is a big dead spot in the steering as you and Jeep already have been made aware! it's all over blogs and your site. It was a very scary experience on the highway, actually white knuckled it all the way home. I probably should have simply drove it back to the dealership and left it there. I had the service manager come and pick it up at my house as I was not willing to drive it back to them for fear of crashing or causing an extremely horrific accident! they did come and get the Jeep and drove it back, however they hit bumper to bumper traffic and did not have the chance to experience the unsafe steering issue. They did change the front steering damper and claimed that no shimmy present after their test drive. Not possible! I am not blaming fitzpatrick's of ansonia for this I am holding Jeep solely responsible for this dangerous issue. I guess my question to you is when will Jeep be held responsible to remove these vehicles from the streets. I feel that a $53K Jeep shouldn't be scary to drive. I have no other choice to to use this vehicle as I don't have a spare as I'm sure that most don't! I filled out a survey that Jeep sent me asking for a phone call for this matter and have yet to hear back from them. Please help!

- Ridgefield, CT, USA

problem #66

Aug 042019

Wrangler

  • 17 miles
Very loose steering. It appears a recall has been completed on my vehicle (Chrysler V41) to fix this issue, but the issue is still evident. Steering wheel has too much play in it when driving, especially at highway speeds.

- Niceville, FL, USA

problem #65

Jul 272019

Wrangler

  • 848 miles
The contact owns a 2019 Jeep Wrangler. While driving, the contact heard a loud popping noise and the entire console screen failed. The contact stopped and restarted the vehicle, but the entire console screen still failed to function. The contact was still able to drive the vehicle. The contact called cherry hill Dodge Chrysler Jeep Ram (1708 w, NJ-70, cherry hill, NJ 08002, (856) 471-1058) and they asked when she could bring in the vehicle. In addition, the contact stated that after the vehicle being parked for two days at an airport lot, the vehicle was later started and the entire console screen failed and the power steering seized. As a result, the vehicle veered off the road and crashed into a telephone pole. The contact's son was medically checked out with an ice pack to the face but no ambulance services were needed. A police report was filed. The front of the vehicle was damaged and it was towed with the rear wheels being locked making it difficult to tow to a tow yard. The manufacturer filed a case and would have an investigator inspect the vehicle. The manufacturer stated it would take two to four weeks until they have some findings on the issue and had not offered a loaner vehicle. The failure mileage was 848.

- Williamstown, NJ, USA

problem #64

Dec 172018

Wrangler 6-cyl

  • 25 miles
The steering is very loose (lots of play), wanders back and forth in lane and is overly sensitive to input - constantly darting back and forth as if on ice. This occurs most when on rough / wet pavement, on curves in construction zones, when large trucks pass, on windy days - it is very difficult to control above 40 mph. Dealer has been responsive and helpful - we have replaced track bar, replaced tie rod bushings, updated steering control module, adjusted alignment, reduced air pressure in tires - all of which has helped reduce wander and improve control. But, still has some wander and is very sensitive. Replaced steering stabilizer with custom adjustable stabilizer, which I expect will eliminate wander and tighten / firm steering. But, I believe problem is defective steering gear / box, and settings in steering control module - which should be recalled and replaced. Needs firmer, tighter steering with less play. Vehicle is unsafe, steering issue is resolved. Consumer stated at this point it will be up to the mfr to see if they can eliminate it with upgraded steering box and steering control. Pending some action like that, for which I'm not going to press the dealer / mfr, "it is what it is" and we will just have to take extra care in driving it in construction zones, heavy traffic, rough pavement, and strong winds.

- Farmers Branch, TX, USA

problem #63

Jul 262019

Wrangler

  • 50 miles
Bought car brand new 3 days ago and noticed the steering has a lot of play room at speeds over 60, very difficult to stay straight in the lane. When going at slower speeds seems fine.

- Corpus Christi, TX, USA

problem #62

Jul 112019

Wrangler

  • 16 miles
St. charles Chrysler Dodge Jeep Ram sold me a brand new car and then I discovered there was a recall on it, issued a month before purchase. I was having problems with vehicle wandering and loose steering wheel with at least 2 inches of give. Difficult to maintain straight driving. Constant steering correction needed. It is in for the recall repair today, 13 days after purchase. Dealer did not take care of this recall nor did they inform me of it when I purchased the vehicle.

- St. Charles, IL, USA

problem #61

Jul 202019

Wrangler

  • 200 miles
While driving the vehicle forward, the steering wheel has slop in it. I cannot keep it straight. I'm constantly having to correct the wheel. I have returned the vehicle to the dealership 3 times and they are not fixing it. The vehicle was purchased new and now has 1300 miles on it. It is very unsafe to drive. It feels like driving an old farm tractor.

- Watkinsville, GA, USA

problem #60

Jul 202019

Wrangler

  • miles
Purchased vechile new when driving on the highway at speeds 50 mph and over, there is to much play in the steering. You have to constantly correct the steering, took it to the dealer they said they found the alignment pin upside down and corrected. Drove the vechile home. But once you get on the highway at speeds over 50 mph it still does the same thing. Vechile only has 150 miles on it. Have many people with the same complaint.

- Ridgefield, NJ, USA

problem #59

Jun 172019

Wrangler

  • 4,500 miles
I have experienced the death wobble after driving over a bumpy road at about 55 mph. In addition, I have experienced what I call wheel hop when hitting various bumps in the road. I thought a might lose control of the car when it started to shake violently but slowed down and pulled over to the side of the road. I am taking it to the dealer tomorrow (July 18, 2019)

- Carlsbad, CA, USA

problem #58

Jun 102019

Wrangler

  • 211 miles
Vehicle wanders and the steering is sloppy and loose Jeep case number: 587-539-40

- Mukwonago, WI, USA

problem #57

Jul 152019

Wrangler

  • 20 miles
We purchased the vehicle 7/2019. It was a transfer from another dealership and we did not test drive this particular vehicle. We have test driven the same model before and had no issues. On our way home, we noticed that the car has very loose steering. There is "give" approximately 2 inches to either side and the vehicle is difficult to keep in lane. We took the vehicle back to the Jeep service department and they could not find anything wrong. They claim the PCM is up to date and the stabilizers are new. The dealership says there is nothing they can do. This vehicle, in my opinion, with the loose steering is potentially dangerous to drive. Search through multiple Jeep Wrangler jl fourms show multiple complaints of the same issue.

- Tucson, AZ, USA

problem #56

Jul 092019

Wrangler

  • 300 miles
Severe, exhausting and near constant unsafe steering to keep Jeep in driving lane. Especially, at highway speed 50mph or above. There is a serious unsafe problem with the steering on my 2019 Jeep Wrangler jl unlimited rubicon! I was in fear of crashing due to the need to constantly correct the vague steering. The 2019 Wrangler drifts and seems to over-correct both to the left and right. It feels like I'm on a rocking boat.

- San Francisco, CA, USA

problem #55

Jul 122019

Wrangler

  • 300 miles
Steering has a dead spot in the wheel with about 2 inches of play. Constantly have to make corrections. Very hard to stay on road

- Townsend, DE, USA

problem #54

May 012019

Wrangler

  • miles
2019 Wrangler jl purchased on April 30. Ordered the vehicle and picked it up at the dealership 220 miles from home and trailered it home. Did not test drive it at the dealership. Immediately upon driving, found the steering to be a problem. Vehicle wanders all over the road. Nearly impossible to keep it in the lane of travel at speeds over 45. This is keeping us from driving it regularly and only use it when making short trips in town (35 mph and below). Paid nearly $48K for this vehicle. Called dealership. They said they have not heard of this problem before. This vehicle is dangerous and I am stuck with it for now with no option. Hopefully, a recall takes place.

- Hancock, MI, USA

problem #53

Jul 102019

Wrangler

  • 110 miles
The 2019 Jeep Wrangler unlimited rubicon has loose steering which causes the vehicle to wander left or right while driving straight in both city and interstate scenarios. It requires constant correction and if you hit a big gust of wind, it's very hard to control. I've had it for just over 1 week and has approximately 800 miles. I've lowered the psi in all tires to the documented 37 psi and had the steering wheel dampener recall completed, but the problem still exists. I've taken it into a Jeep authorized service center and they adjusted the toe, but said that the vehicle is operating as designed even with approximately 2" of play in the steering to both left and right after all adjustments. We test drove other 2019 Wrangler on the lot which experienced the same problem. They continue to claim this is a Jeep thing, but others have reported no problems with their steering and have videos online showing they are not constantly correcting. I asked them to replace the track bar, drag links, and ensure all steering components are tight and on spec, but they will not replace any parts under warranty because they said it will not fix the issue. They will replace the parts if I pay out of pocket.

- Fargo, ND, USA

problem #52

Jul 122019

Wrangler

  • 1,549 miles
Excessive unsafe steering, especially, at highway speed 50mph or above. Unable to safely keep Jeep in driving lane at 50mph or above. I owned a 2016 Jeep Wrangler without steering issues, so the 'it's a Jeep thing' argument doesn't fly with me; there is a serious unsafe problem with the steering on my 2019 Jeep Wrangler jl unlimited! I was driving on the Pennsylvania turnpike (legal posted speed limit 70mph), I was only able to drive 55mph safely and was forced to exit at the first available exit because I was in fear of crashing due to the need to constantly correct the vague steering. Hindsight, I should have kept my 2016 Wrangler! the 2019 Wrangler drifts to the left and right, especially, noticeable at 55mph or above. I am a seasoned driver and have driven many different makes and models of cars and motorcycles; I have never experienced a total lack of trust in a vehicle, until this 2019 Jeep Wrangler unlimited.

- Philadelphia, PA, USA

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