10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
4,603 miles

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« Read the previous 20 complaints

problem #54

May 012019

Wrangler

  • miles
2019 Wrangler jl purchased on April 30. Ordered the vehicle and picked it up at the dealership 220 miles from home and trailered it home. Did not test drive it at the dealership. Immediately upon driving, found the steering to be a problem. Vehicle wanders all over the road. Nearly impossible to keep it in the lane of travel at speeds over 45. This is keeping us from driving it regularly and only use it when making short trips in town (35 mph and below). Paid nearly $48K for this vehicle. Called dealership. They said they have not heard of this problem before. This vehicle is dangerous and I am stuck with it for now with no option. Hopefully, a recall takes place.

- Hancock, MI, USA

problem #53

Jul 102019

Wrangler

  • 110 miles
The 2019 Jeep Wrangler unlimited rubicon has loose steering which causes the vehicle to wander left or right while driving straight in both city and interstate scenarios. It requires constant correction and if you hit a big gust of wind, it's very hard to control. I've had it for just over 1 week and has approximately 800 miles. I've lowered the psi in all tires to the documented 37 psi and had the steering wheel dampener recall completed, but the problem still exists. I've taken it into a Jeep authorized service center and they adjusted the toe, but said that the vehicle is operating as designed even with approximately 2" of play in the steering to both left and right after all adjustments. We test drove other 2019 Wrangler on the lot which experienced the same problem. They continue to claim this is a Jeep thing, but others have reported no problems with their steering and have videos online showing they are not constantly correcting. I asked them to replace the track bar, drag links, and ensure all steering components are tight and on spec, but they will not replace any parts under warranty because they said it will not fix the issue. They will replace the parts if I pay out of pocket.

- Fargo, ND, USA

problem #52

Jul 122019

Wrangler

  • 1,549 miles
Excessive unsafe steering, especially, at highway speed 50mph or above. Unable to safely keep Jeep in driving lane at 50mph or above. I owned a 2016 Jeep Wrangler without steering issues, so the 'it's a Jeep thing' argument doesn't fly with me; there is a serious unsafe problem with the steering on my 2019 Jeep Wrangler jl unlimited! I was driving on the Pennsylvania turnpike (legal posted speed limit 70mph), I was only able to drive 55mph safely and was forced to exit at the first available exit because I was in fear of crashing due to the need to constantly correct the vague steering. Hindsight, I should have kept my 2016 Wrangler! the 2019 Wrangler drifts to the left and right, especially, noticeable at 55mph or above. I am a seasoned driver and have driven many different makes and models of cars and motorcycles; I have never experienced a total lack of trust in a vehicle, until this 2019 Jeep Wrangler unlimited.

- Philadelphia, PA, USA

problem #51

Jul 062019

Wrangler

  • 250 miles
Wrangler sahara has appx 3" of play in the steering each side of center from side to side before it engages wheel movement while driving on city streets. Even at low speeds of 30 mph you have to constantly fight and correct the steering wheel left/right between the 10 O'clock and 2 O'clock hand position to keep the car straight in the lane or it wanders out of lane. Problem is worse at 55 mph+ on a highway and feels unsafe to drive above 55 mph. It looks and feels like I am weaving in the lane side to side down the street. I am waiting to get pulled over by the police for suspicion of driving under the influence. Vehicle is brand new with only 250 miles on odometer. I have owned other Jeep and own an 11 year old Wrangler that does not have this issue. In 30+ years of driving every vehicle you can imagine, I have never had a car with steering like this. You should not have to constantly move the steering wheel back and forth to such a degree to maintain lane position. Completely unsafe. An investigation needs to started so Jeep will correct this and not give people the run around at the dealer like others are experiencing.

- Rocklin, CA, USA

problem #50

Jun 212019

Wrangler

  • 200 miles
Loose steering, lots of play, wandering all over the road. Took the Jeep back one week after I bought her, dealer looked at her, acknowledged it was dangerous and forced me into a loaner because of the danger and wouldn't let me take teh Jeep home. Eventually changed the power steering box. I picked it up and it still had excessive play in the steering wheel and was wandering all over the road and needed constant correction. Called dealer they claimed it was driven by the shop foreman and was now as intended. When stationary you can see the excessive play in the steering wheel. When in motion, especially on highways the excessive play becomes seriously dangerous when the vehicle wanders because you have to make sharp adjustments fast with a non responsive steering wheel.

- Oyster Bay Cove, NY, USA

problem #49

Mar 142019

Wrangler

  • 3,401 miles
Loose steering took to the dealer and they said its normal in a Jeep to have that loose steering and nothing was done it is very dangerous to drive

- Downey, CA, USA

problem #48

Feb 152019

Wrangler

  • 500 miles
Loose steering, lots of play on center, very hard to steer on back roads, constant adjustment required to stay straight. 3 inches of play in each direction with no movement of vehicle. Not safe to operate on 2 lane roads

- Birchrunville, PA, USA

problem #47

Jun 072019

Wrangler

  • 45 miles
My steering wheel was not centered since I first got the car which was about 3 weeks ago. It has already been in service 3 times. Been at the dealership for 4 days out of the 3 weeks. They did the alignment twice and it did not solved. The steering wheels also waunders and does not track properly. It is very scary driving on the high way while trying to maintain control of the car to stay inside the lanes. Definitely a dead spot and the steering wheel does not response well. My car is still at the dealership. Brand new car and no solution at the moment. Also the radiator fan is very loud and unusual but I was just told it is common. Also my automatic engine shut off does not work at times.

- Vienna, VA, USA

problem #46

May 112019

Wrangler

  • 10 miles
Steering wanders and takes excessive wheel movement to control. Steering box seems to have too much play. Unpleasant to drive and borderline unsafe. Three trips to dealer, several parts replaced, no improvement

- Houston, OH, USA

problem #45

Jun 072019

Wrangler

  • 25 miles
(in motion). As in many forums and youtube videos, the steering wheel of my car feels shaking, wobble or loose in the high-ways or above 30 mph. This situation is making it hard to keep the vehicle going straight on the roads. Beginner drivers could get nervous with this feeling and cause accidents, as well; for the normal drivers to keep the car straight must constantly (beyond of current standards) give inputs to the steering wheel, getting tired sooner compering with other drivers, the Jeep is increasing the probability of accidents because of this due is like being fighting against the steering wheel and the only answer from Jeep is "the car is like that" which is really dangerous.

- Cypress, TX, USA

problem #44

Jun 242019

Wrangler

  • 3,988 miles
Jeep has dead spot in steering, especially at high speeds which makes it wander all over the road. Suspension and linkage seems tight so it seems like a electric steering programming/calibration issue. Dealer tells me nothing is wrong. They are wrong!

- Millbury, MA, USA

problem #43

Jun 062019

Wrangler

  • 250 miles
Since vehicle was new, bought in June of 2019 the vehicle wanders on the highway needing constant correction. The steering has a very loose feeling. Dealer and fca calls it "operating as intended"

- Cape Charles, VA, USA

problem #42

Jun 192019

Wrangler

  • 1,500 miles
2019 Jeep Wrangler unlimited moab jl - no modifications, all stock, the steering severely wanders. Noticed after, about 1500 miles the Jeep will drift or wander into other lanes for no apparent reason. Some time the Jeep would drive straight, other times not so much. The vehicle is hard to keep straight with in a single lane. Took the Jeep to my local dealer and they could not find anything wrong, even with all the Jeep tsb's concerned that could lose control of vehicle as is wanders into other lanes. Note: I had a 2017 Jeep unlimited jk with no steering issues.

- Eielson Afb, AK, USA

problem #41

Jun 162019

Wrangler

  • 700 miles
2019 Jeep Wrangler rubicon jl - no modifications, all stock. Steering issues. I noticed at about 250 miles, the Jeep will drift in to other lanes at any given time for no apparent reason. Trying to correct, causes a wobble. It is very exhausting and frightening just trying to keep the Jeep in a single lane going forward at highway speeds while drifting and correcting. I took the Jeep to my local dealer and they told me there was a new recall that came out just days ago. The recall was for a new steering damper. I drove it for about a day and all seemed fine. Now, the Jeep is back to drifting again, I think not as bad but I do not have much to compare as I am now at 750 miles and owned 2 weeks. I am very concerned that someone could get very hurt when the Jeep drifts in to other lanes or off the side of the road. I did not buy my Jeep so that I could use it off road or to modify. I bought it because I liked exactly the way it was. I am not interested in selling, trading, or using the "lemon law". I am strongly urging the NHTSA please open an investigation into the steering issues before people start getting seriously hurt.

- Saint Louis, MO, USA

problem #40

Jan 042019

Wrangler

  • miles
Steering wanders, floats, cannot hold Jeep in straight line. Very loose steering. 2nd problem- motor or transmission surges and lurches forward at low RPM's and low speeds causing vehicle to jump or lurch forward

- Venice, FL, USA

problem #39

May 212019

Wrangler

  • 700 miles
The contact owns a 2019 Jeep Wrangler. While driving various speeds, the vehicle veered left and right without warning. The vehicle was taken to lucas-smith Chrysler center (636-933-5000, located at 1600 parkway w, festus, mo 63028) where it was diagnosed that the vehicle performed as designed. The manufacturer was made aware of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was 700.

- Herculaneum, MO, USA

problem #38

Jan 012019

Wrangler

  • 1,000 miles
Steering issues caused by weak steering components and poor suspension geometry. Death wobble and jumpy, loose, wandering steering from factory. Brought into dealer may for updated oem trackbar with stiffer bushing update and updated steering stabilizer. This has tightened steering somewhat and reduced the amplitude of death wobble but has not eliminated it. Jeep still wanders and jumps onto adjacent lanes when hitting expansion joint on freeway. Dealer service manager refuses to consider alternative fixes that have been shown to have positive results for others. Wind noise from a pillar and freedom top. Dealer noted but failed to fix inadequate defroster channeling results in the defroster only clearing the center of windshield. Driver cannot see out of wi shield. Design flaw since this is on all 2018 and 2019 jl. Dealer refuses to fix fragile windshield glass. Service manager ager refuses to consider this an issue eve. Though 1000S have lost their windshield and have broken numerous ones in short about ts of time too short lower control armcountry ol arms in not enough caster and lack of a caster adjustment results in poor steering. All above items occur when Jeep is in motion and represents ts a hazard on the road.

- Windsor, CO, USA

problem #37

May 282019

Wrangler

  • miles
The steering is loose. Over 1 inch of play in steering drifts to left and right and unable to control at any speed. Constantly have to fight the wheel. I am afraid to drive it. $52,000 to remain in the dealership repair shop is pathetic. I took mine back after 3 days and now I am fighting and filing lemon law. I was told by the dealership Chrysler told them not to fix it until they determined if a recall would be sent out, but they knew there was a problem.

- Bluefield, WV, USA

problem #36

Apr 132019

Wrangler

  • 20 miles
Steering at speeds above 25 mph with this vehicle you will notice that there's too much play in the steering, requiring constant corrections especially on the freeway. Drifting from left to right trying to keep the vehicle between lanes on the roads/freeways can to lead to drivers fatigue; which could lead to a serious accident.

- Grove City, OH, USA

problem #35

May 282019

Wrangler

  • 56 miles
Steering on our new Jeep Wrangler is all over the place. You constantly have to correct as the car moves from side to side causing a very dangerous situation and the appearance you are an impaired driver. It is not safe to drive this car and it is brand new.

- Flowery Branch, GA, USA

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