10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
4,637 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #31

May 202019

Wrangler

  • 18 miles
Extremely difficult to keep the vehicle from wandering, especially at speeds 65mph and above. There is excessive play in the steering wheel, and the vehicle wanders to the right when letting go of the steering wheel, at any speed. Took the brand new vehicle to the service department, where they performed an alignment, and the issue remains exactly the same.

- Humble, TX, USA

problem #30

May 042010

Wrangler

  • 13 miles
Purchased a 2019 Wrangler unlimited for over $40,000 on May 4, 2019. Immediately noticed an issue with steering. It sways left to right when driving straight and it's exhausting to keep the car in the lane. Brought it to the dealer at around 100 miles and they said nothing was wrong. I asked the tech to take mine and one on the lot for a test drive which he did. He immediately saw the issue. He searched for a fix and found that there was a part he could try to replace to resolve the issue (track bar). I brought the car back at 212 miles and they did the work. He said that's basically all they could do and hopefully it fixed it. Well it didn't fix it at all. It's still exhausting to drive the car because you can't keep it in the lane. Now when I drive straight, the steering wheel is crooked and feels like it's swaying left to right worse. I am honestly not comfortable driving this car far away from my home or on a highway because I may hurt some. I have had Jeep my whole life and my last two 2010 and 2011 drove perfect and the steering was tight as can be. When you drove straight the car just went straight. I am going to contact my dealer again to see if Jeep has released anything on this issue. I see many complaints about this here so I know it's not me and I feel this is an absolute safety issue for both me as a driver and anyone around.

- Rehoboth Beach, DE, USA

problem #29

May 122019

Wrangler

  • 750 miles
Steering has too much play while driving. Constant movement of the steering wheel to maintain position with my lane. I've looked on line and have read many Jeep owners complaining about the same issue. There may have been an issue at the factory where the computer was programmed for a 2 door Jeep vice the 4 door Jeep. This issue takes place on side streets as well as highway, but is more difficult to control at highway speeds.

- Perkasie, PA, USA

problem #28

Apr 152019

Wrangler

  • 120 miles
The steering wanders at highway speeds. It is impossible to maintain a straight line while driving with out continuous driver input. There seems to be a momentary lag from the input to the steering wheel before the vehicle changes direction. While driving at highway speeds, the vehicle is always moving slightly to one side, and when sufficient correction is made, the vehicle is wandering to the opposite side. I have owned my vehicle for one month. I initially brought it back to the dealership and they replaced the track bar. This did not solve the issue.

- Wilmington, DE, USA

problem #27

May 132019

Wrangler

  • 1,500 miles
Excess play in steering while driving. The excess play gets worse at highway speeds and requires constant small corrections in the steering in order to stay in your lane. This "wandering" of the vehicle gets dangerous as your are constantly trying to keep the vehicle from wandering into other lanes. Needles to say, it is also exhausting on trips.

- Foley, AL, USA

problem #26

Mar 302019

Wrangler

  • 15 miles
I have 2019 Jeep Wrangler and something is wrong with the steering you can't keep it in the lane. You are always correcting your steering to keep it going straight. I have had 2 other Wrangler and none of them drove like this. I have brought it to the dealership and they keep telling nothing is wrong. Something is wrong with this Jeep. This happens when driving at any speed but is more noticeable when you are going 50mph on any road type.

- Ocean, NJ, USA

problem #25

Mar 292019

Wrangler

  • 15 miles
Excess play in steering while driving. The excess play gets worse at highway speeds and requires constant small corrections in the steering in order to stay in your lane. This "wandering" of the vehicle gets dangerous as your are constantly trying to keep the vehicle from wandering into other lanes. Needles to say, it is also exhausting on trips. This is a known issue by the manufacture however is not affecting all of the wrangles as some of them have no steering issues whatsoever. Most dealerships will tell you that the vehicle drives as designed, however, this is my 4th Wrangler and I have never felt this play in steering before. I have test driven six Wrangler in 2019 and some drive perfect, so I know the vehicle can drive much better and the "loose" steering is not driving as designed. If it is, Jeep has a real problem on their hands as this will cause accidents.

- Spring, TX, USA

problem #24

Apr 242019

Wrangler

  • 80 miles
Steering is very loose and requires constant correction. I bought this on 4/24/2019 brand new. It is extremely dangerous because it steers left or right on its own without driver input. This needs to be fixed before someone dies. This is not a "Jeep thing". it's not normal. This is a serious safety issue. It should not be attempting to change lanes on its own.

- South Riding, VA, USA

problem #23

Apr 232019

Wrangler

  • 250 miles
Steering is all over the place, drifts across lanes at highway speeds, has a dead spot at center. Hard to keep it on the road!

- Rice, MN, USA

problem #22

Apr 022019

Wrangler

  • 100 miles
Steering feels loose when driving at any speed. Car wanders on the road and requires constant steering input to stay in the lane. Feels like I am driving an old toy go-cart, with a dead spot in the steering. There is so much play that the steering wheel can be turned ~10 degrees with no change. Researched that this is a chronic problem with 2018 and 2019 Jeep Wrangler. Jeep service states that the problem can be fixed with a new track bar, but the dealers are allowed to only order one part per week. My dealer stated that he cannot order the part for another 4 days! since when can a manufacturer ration parts that are critical for vehicle safety?!

- Morristown, NJ, USA

problem #21

Apr 022019

Wrangler

  • miles
Vehicle steering is extremely hard to keep vehicle in a straight line. Especially difficult at higher speeds, 60+. you are constantly fighting the vehicle. Should you look away just for a second you find yourself veering to one side or another. Very unsafe in my opinion. You must be extremely vigilant at all times. Less than 300 miles on my vehicle. I will be taking it back to the dealership to see what is wrong. Searching Jeep forums this appears to be a big problem with other Jeep owners and nothing is being address by Jeep. I purchased this vehicle on 04/02/2019.

- Gaston, SC, USA

problem #20

Apr 152019

Wrangler

  • 229 miles
While driving 3 times in 229 miles the power steering system has suddenly stopped working. Not steering easily at all. No lights. No warnings. No alarms. No errors. All three times it just came back on 1/4 to 2 miles later.

- Lakeway, TX, USA

problem #19

Apr 112019

Wrangler

  • 75 miles
Wandering loose dead steering, brand new vehicle with only 176 miles. The vehicle wanders as you drive down the road, trying to stay in a straight line requires much vigilance and attention, if you look down to adjust your temperature or adjust the radio, the vehicle will veer towards another lane of traffic even though you've made no steering input changes, then you need to move the steering wheel 1.5 to 2 inches to start to get steering input to correct the vehicle from the other lane and back into yours. It should be more responsive. The vehicle requires excessive steering and veers on it own. Also when driving at highway speeds and you encounter a bump or pothole, the vehicles front end will shake wobble as if you've lost control for one to two seconds, I would hate to encounter this going around a turn at a freeway speed. This brand new vehicle in the year 2019 should not operate this way, it is unsafe for those inside the vehicle and possible others when it veers on its own.

- Kaysville, UT, USA

problem #18

Mar 312019

Wrangler

  • 180 miles
Steering wanders on highway speeds. Does not keep in lane, needs constant steering correction and input. You cant take your eyes off even for a second as it could mean the Jeep could be going into oncoming lane or adjacent lanes.

- Cary, NC, USA

problem #17

Mar 012019

Wrangler

  • miles
#1, steering control is terrible with this Jeep. Have to correct the steering continuously just to keep it in the proper lane. Other new Jeep owners that I have listened to complain about this problem to their dealerships. They get the same answers as I have receiver from the service managers "it's a Jeep thing and you just have to live with it". this is a safety hazard and the company needs to correct it before someone gets killed. #2. drivetrain. I have owned other Jeep in my time but never one with a transfer case as still to shift as this one. And once again I am not the only Jeep driver complaining about how hard it is to shift from hi tolo four wheel drive and impossible to get into low low. I am not exactly weak and I have to pull on the lever to get it into low with all my might. My dealership tells me it will loosen up the more you use it. My wife drives this vehicle and she finds it impossible to put into low range no matter how hard she tries. I bought this new vehicle to be able to use it now not some time in the future.

- Peru, NY, USA

problem #16

Mar 092019

Wrangler

  • 2,700 miles
After about 2700 miles on the odometer our stock Jeep Wrangler unlimited rubicon with no aftermarket parts started to have very poor steering, and was hard to keep in our lane. It also started to have the steering wheel shake back and forth fast when hitting an expansion join in the road or a bridge. The Jeep is now difficult to keep in our lane, and is very difficult to drive on narrow, windy or roads with construction. We were almost in multiple accidents once this started on a road trip. This issue gets worse and worse with speed. You can grab the tie rods ends and track bar and other steering components and they all now have like 1/8 in of play at each end. You can easily shake them up and down / back and forth. This was not an issue for the first 2500 or so miles. This is a very dangerous situation as at times you have to slow down very fast due to the steering wheel shaking. Also, it veers from side to side due to the loose steering where you can move the steering wheel over 1 1/2 inches without the tires moving at all. I have videos of all these issues occurring, and you can also see the steering components moving when the steering wheel is turned before the play is out and the wheels move. We are now scared to drive our vehicle due to our safety and the safety of others on the road.

- Chandler, AZ, USA

problem #15

Mar 012019

Wrangler

  • 370 miles
Loose steering. Large dead spot. Off centered. Very wobbly and not stable. Wanders on the highway and won't drive in a straight line. Dangerous.

- Castle Rock, CO, USA

problem #14

Feb 012019

Wrangler

  • 100 miles
The steering in very loose at highway speeds allowing vehicle to wander all over. Very hard to keep in traffic lanes. Dealer has been unable to fix since new. Less than 1500 miles on unit now. The Jeep is very dangerous to drive and all other new Jeep Wrangler tested feel the same way. All older models tested were a lot tighter and easier to control at highway speeds.

- Salisbury, NC, USA

problem #13

Feb 162019

Wrangler

  • 200 miles
The vehicle wanders all over the road. I am constantly moving the steering wheel just to keep it between the lines. If I hold the steering wheel straight the Jeep will suddenly and very sharply pull to the right or the left into another lane. It makes no difference whether the road is smooth or rough. It happens all the time. The faster I am going the harder it is to keep control. It is actually frightening at speeds above 45 mph. I wouldn't even consider taking it on a highway at 70 mph. This isn't just "Jeep steering". this is my 4th Wrangler and they all had "Jeep steering". this is a very dangerous problem that Jeep seems to be ignoring.

- Lima, OH, USA

problem #12

Jan 162019

Wrangler

  • 4,000 miles
Stealing unstable wobble on highway speeds. Danger due to need to rapidly slow down in traffic to correct situation.

- Sun Lakes, AZ, USA

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