10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
1,672 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #34

Dec 312019

Wrangler

  • 24 miles
I call it the wandering wheel has done this from day one from dealer lot. The vehicle wanders all over the road, constantly having to correct the steering. Very stressful while driving on highway and or interstate. Very easily could lead to lose of control of vehicle. I've contacted Jeep wave and they know the issues which is steering gearbox as they have the same issue with 18 & 19's. they know what the issue is but still can not get the issues fixed.

- Greencastle, IN, USA

problem #33

Jan 172020

Wrangler

  • 70 miles
The steering has to much play and the Jeep wanders

- Justice, WV, USA

problem #32

Jan 172020

Wrangler

  • 25 miles
I purchased the vehicle last Friday and shortly after that I have discovered a loose steering with a 2 inch dead spot when traveling over 40mph. I feel unsafe driving it on the highway especially on uneven pavement. Driving in the tunnel feels like I am fighting for my life. We did contact the dealer however, they denied the problem stating the vehicle is up to spec.

- Ridgewood, NY, USA

problem #31

Jan 092020

Wrangler

  • 20 miles
New 2020 Jeep Wrangler with 300 miles, wants to "wander" instead of going in a straight line while moving. There is about 1/2" of play (left to right from dead center) that doesn't move the car in either direction. Uneven roads makes the car wander even worse. Dealer checked on 1/21/20 and said nothing was found wrong (see attached jpg file.

- Georgetown, KY, USA

problem #30

Jan 182020

Wrangler

  • 235 miles
While driving the Jeep, it is almost impossible to keep the vehicle in a straight line. I have to constantly adjust the wheel to keep myself in my lane, otherwise I drift from left to right. It does not matter the speed either, if I don't keep correcting myself, I just end up in the lane next to me or almost crossing over the lines. Besides the vehicle wandering all over the road, the steering is very loose.

- Cranford, NJ, USA

problem #29

Jan 052020

Wrangler

  • 200 miles
Vehicle is wandering all over the lane, steering feels "loose" and it is hard to keep the vehicle straight in lane. Happens at all speeds but it's more noticeable at highway speeds (50-70mph). I had "near miss" when driving West on I-10 before baytown where road works are happening and the road has been barricaded on both sides making the road too narrow. So when driving side by side with an 18wheeler it was almost impossible to be precise and keep the vehicle straight. I had to brake hard to let the 18wheeler go and try to avoid another one passing me and being in the same situation. If you hold the steering wheel straight, the vehicle won't do the same, so you have to give constant input to avoid going to other lanes. I've found massive complaints on Jeep forums and youtube. Some videos are actually leading to a solution by replacing the steering box, flashing the power train control module or replacing the trac bar as well, etc. I'm about to visit the dealership for second time after the issue was not resolved on first visit. Only alignment was done and they said the steering issue was "normal" and that all new Wrangler were like that. Thanks for your time.

- Lake Charles, LA, USA

problem #28

Jan 042020

Wrangler

  • 25 miles
Car pulls to the side, have to continuously give inputs to the steering wheel to keep car centered. It is a brand new car. Bought 1/17/2020, and today's date is 1/20/2020

- Norfolk, VA, USA

problem #27

Oct 172019

Wrangler

  • 20 miles
From the day the Jeep was driven off of the lot with 20 miles on it it has experienced what can be described as loose or unresponsive steering. There is no noticeable play in steering when stationary, however when in motion there exists about 1 or 2 degrees of dead or unresponsive range in the steering. When the steering wheel is moved left or right for 1 to 2 deg. There is no response or a delayed response from the wheels. As most Wrangler' steering will wander to some degree, this can cause dangerous body roll, over-correction in steering and loss of traction in snowy conditions, particularly when 4WD is engaged. This has caused loss of traction, near accidents and veering off of roads in multiple occasions. This Wrangler has been in the dealership's shop multiple times where the service manager and mechanics agree that this issue exists, however claim to not know how to fix it. Interactions with fca (Jeep) have produced no results as they claim to be unaware of such issues.

- Tabernash, CO, USA

problem #26

Dec 312019

Wrangler

  • 128 miles
Hi - I purchased a new Jeep on 12/31, while took the delivery and driving back home, the Jeep wandering all over the lane. This is very unusual for a new Jeep. The Jeep goes left and right. On a narrow lane, its a risk to drive as such. This is a huge safety issue - because of wandering could cause accident and potential cause of death as well. I urge NHTSA to understand this issue and help with the Jeep manufacture / dealer to fix at their own expense at the earliest. Also I am sure other consumers experiencing the same issue and like to file this complaint and help the community

- Cromwell, CT, USA

problem #25

Dec 012019

Wrangler

  • 4,000 miles
Hard to keep centered in lane at highway speeds. Drifts left and right.

- Arnold, MO, USA

problem #24

Sep 302019

Wrangler

  • 21 miles
I have a serious issue with the steering of my Jeep. It feels as if I am driving on an air hockey table. I have had this issue right after I purchased the vehicle in October. I took it in to the deal immediately after I could barely keep it on the road. They said there was an open recall on Jeep for this issue. They sold me a vehicle with an open recall. They replaced one lower link on the passenger side, nothing else. This did not correct the problem. Brought it to another dealer. They gave me the standard trope that it could be the tires, and that there was nothing wrong. As I have seen on a lot of Jeep forums this seems to be a common problem. This is a serious safety issue and I want Jeep to repair this issue. Someone will be killed by not being able to keep their vehicle on the road or even in their lane. Well, I don't want it to be me or anyone else I come in contact with. Please help me.

- Aurora, CO, USA

problem #23

Oct 312019

Wrangler

  • miles
The steering is very loose. You can turn the wheel several inches before the car reacts. Difficult to keep the car between the lines. The tire inflation has been checked.

- Longwood, FL, USA

problem #22

Nov 012019

Wrangler

  • 850 miles
The steering on this Jeep is dangerous. It will not return to center, which at low speeds means it will turn in a circle and you have to steer back when making a turn. At high speeds it means constantly overcorrecting and correcting to keep vehicle in lane. This is tacking back and forth at high speeds to avoid hitting vehicles or barriers on either side of you. Terrifying. There is also a large dead spot in the steering from about 11 to 1 making this even tougher. Jeep told me "this is as designed." Even though they could see the problem, the weren't allowed to try any solutions. This is a severe safety issue and needs to be corrected/recalled before it kills someone. There should be no vehicle that should be "designed" not to return to center and have minimal steering control at highway speeds. A second problem is that it tends to really wander with any outside force. A slight breeze will mean you are all over the road, and without being able to return to center you are again guessing at center and end up tacking back and forth even at lower speeds. The dealer also noted this.

- Charleston, SC, USA

problem #21

Dec 012019

Wrangler

  • 3,100 miles
While driving at speeds between 35 and 65 mph, the vehicle will wander from left to right causing the driver to constantly correct the vehicle to stay within the lane. The vehicle will also pull to the left or right when applying the brakes. Once I swerved half a lanes width under heavy braking. The vehicle has 3100 miles on it. At all times regardless of the road condition this behavior exist and the internet is full of complaints. This is a major safety issue, not a performance issue. Please watch this video as he does a great job describing the issues surrounding the safety of this product. Https://www.youtube.com/watch?V=gzes1_cj99S I believe if something does not happen immediately there will be accidents. I had to fight with Jeep to get a rental for three days. This is not a tire pressure issue or simple alignment issue and that's how the dealers are trying to fix this issue, with band-aids I ask for you to read and take this message very serious as I am concerned for anyone with this vehicle and these handling problems. It is a know issue and Jeep continues to put people in these cars. The Jeep are still being sold without a proper confirmation that they are safe. I know, because I have one....

- Soquel, CA, USA

problem #20

Nov 302019

Wrangler

  • 1,100 miles
Vehicle has too much free play or wandering while on the freeway. Not safe with my family as I have to constantly correct the steering. Not safe to take both hands off the steering wheel.

- Long Beach, CA, USA

problem #19

Dec 012019

Wrangler

  • 600 miles
Steering is loose which manifests as wandering while driving. Constant correction is needed to stay in a lane. This is fatiguing and could lead to an accident.

- Orange Beach, AL, USA

problem #18

Dec 012019

Wrangler

  • 160 miles
While driving at around 40+ mph on the highway, the vehicle wanders from side to side, requiring constant steering input to stay within the lane. Failing to correct the steering (even briefly) results in the vehicle unintentionally departing from the lane.

- Louisville, KY, USA

problem #17

Nov 222019

Wrangler

  • 1,000 miles
The steering is loose and has play in the steering wheel. It is difficult to keep the Jeep going straight because you constantly have to make steering corrections. The 'dead zone' play in the steering wheel happens while stopped and driving.

- Arnold, MO, USA

problem #16

Nov 142019

Wrangler

  • 1,300 miles
While driving on a highway, and also on local roads, a service shifter error message comes up on the dash display. Right after that numerous error lights come on indicating numerous failures along with a check engine light. In addition, the steering locks up making it extremely difficult to steer the vehicle. Makes it very difficult to steer the vehicle when this happens. And, it has happened several times. There are videos online that show this failure on other new Jeep Wrangler.

- Shamong, NJ, USA

problem #15

Oct 162019

Wrangler

  • 300 miles
Excessive free play in the steering on left side.

- North Brunswick, NJ, USA

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