10.0
really awful- Crashes / Fires:
- 3 / 6
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 1,754 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Ponte Vedra Beach, FL, USA
I-??m reaching out due to a severe issue with my Wrangler 4xe Rubicon that has left me stranded twice in 2 weeks. The vehicle is shutting down, without warning, and is not able to re-start, so you can just imagine that the circumstances could be far more dire or outright life-threatening had this happened in a remote location or a dangerous high-traffic area. Both times the vehicle had to be towed to the dealership. Even more troubling is that the root cause of the malfunction (OBD CODE: P0BBD HYBRID BATTERY VOLTAGE VARIATION EXCEEDED LIMIT) has yet to be diagnosed, despite the vehicle being serviced for the better part of a week, only to suddenly refuse to start just 3 days after getting it back -?" again, leaving me stranded. Multiple attempts to reach Jeep executives over several days has yielded no response. All my safety recalls have been addressed so Jeep has told me this vehicle was safe to drive before these incidents. Additionally, the vehicle was in the shop for the better part of 2 weeks earlier this year with a battery heater malfunction. I work in emergency surgery and if I don't have a reliable vehicle to respond to emergencies, patients can literally die. That is not hyperbole, its reality.
- Hillsborough, NC, USA
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Vacaville, CA, USA
There is now some slippage in 2nd and 3rd gear The recall was re-issued in March of 2023. There has been no remedy nor any other offer to allow for a customer instigated solution to this dangerous problem since then.
- Newburgh, NY, USA
Check Engine Light and Excessive Engine Coolant Leak; Inspected by a manufacturer dealer and seller dealership; Initial dealer stated it wasn't drivable due to the amount of coolant leaking as part of the tubing was melted due to improperly being afixed and being to close to the exhaust; Yes. The same issue was reported 3 times before the issue I had in regards to the check engine light and a recall on the coolant leak was indicated to be fixed in March 2023 but continued to be an issue now; Warning light for the check engine appeared the same day I brought the vehicle in.
- Neenah, WI, USA
I went to the dealership. They said since there were no lights or messages on dashboard they really couldn-??t do anything. I insisted on them looking at it and they scheduled an appointment a week later. They said I have to leave the car with them for a week so they can look at it. They won-??t give me a loaner to drive and they are short staffed so the car just sits on their lot for a week. This is completely unacceptable. There was no sense of urgency on something that could-??ve turned into a tragic accident driving on the highway in Chicago. I took the car home. It was driving ok this week until today Saturday 8/27, my appointment is for Monday and car is completely dead and won-??t start.
- Skokie, IL, USA
When coming to a stop and electric power is depleted, the vehicle will engage the gas engine and accelerate through a brake. I have to fight the vehicle to come to a complete stop because the engine is pulling me forward through the brake. Due to the unpredictability of the braking system, I must leave a greater stopping distance than required and have almost been in accidents. CAUSE UNKNOWN. I believe the powertrain, engine, and braking systems are involved. The vehicle has been inspected by the dealership shop several times for this problem, and one software update was offered to try to fix the issue, but the issue is ongoing. Yes, the vehicle is available for inspection upon request.
- Hurst, TX, USA
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Homosassa, FL, USA
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Clayton, IN, USA
The contact owns a 2021 Jeep Wrangler. The contact stated while reversing approximately 5 MPH down the driveway, the contact slowed and stopped to place the vehicle into drive and the vehicle stalled. The contact stated that the drive (D) light was flashing. The contact stated that she placed the vehicle in park (P), and several attempts were needed to restart the vehicle. The contact stated that the failure was intermittent but had occurred several times. On one occasion, the vehicle stalled while making a turn at an intersection. The contact stated that when the vehicle stalled, the vehicle was in -??Electric Mode-??. The contact had not taken the vehicle to a local dealer. The vehicle had not been diagnosed nor repaired. The contact stated that NHTSA Campaign Number: 22V865000 (Engine) repair was performed in 2022 and related the failure to the recall. The manufacturer had not been informed of the failure. The failure mileage was approximately 18,000.
- Studio City, CA, USA
Clutch pressure plate disintergrated causing vehicle to catch fire and burn completely to the ground.. when clutch pressure plate failed, engine shut off, luckily I was able to coast to a stop in an unpopulated area... no warning lamps came on until the catastrophic failure, message simply said "clutch"...
- Lawrenceburg, TN, USA
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 25 MPH, the vehicle stalled. The contact stated that the power steering and braking functionality were inoperable. The contact stated that the vehicle had stalled at an intersection. The contact attempted several times to restart the vehicle however, the vehicle failed to restart. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the high-pressure fuel pump had failed and needed to be replaced. The mechanic informed the contact that the VIN was included in NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) and referred the contact to a dealer. The contact called the dealer and was informed that the fuel pump was on a national backorder. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 31,000. VIN tool confirms parts not available.
- Oceanside, CA, USA
Dates of problem may 18 and June 9 The Jeep has engine light on the throttle control light is on I was driving on a highway and the vehicle completely went into limp mode would not go above 33 mph and almost caused an accident since the Jeep went into limp mode brought it to dealership they said the fixed it then a 2weeks later it happens again this time with my son in the car going 60 mph it does same exact thing this vehicle is a safety hazard for me and now I-??m afraid to drive it at all having to pay for towing and it-??s a leased vehicle just dosnt make sense to me what-??s the lemon law on this
- Ashland, OH, USA
While driving approximately 15 mph the engine cut out and the engine light came on. I was able to pull over and the engine would not start. My personal obd scanner states it is the high pressure fuel pump. I had to be towed by AAA from Moab UT to grand junction Colorado Jeep Chrysler dealership 5/25/2023
- Murrieta , CA, USA
This recall is potentially life threatening. It has been months & the dealer is still saying there is no fix. I believe they are not giving it the proper attention because this recall affects only Diesel engines & there were not many diesel jeep models purchased compared to traditional gas engine jeeps. I own 2. Both are affected & I feel unsafe. Please see that they remedy this problem asap before an accident occurs due to this problem. Thank you
- Sullivan, OH, USA
After picking up the jeep from the dealership (brand new), we drove to mass from NY. On the second day of ownership, we drove car to store. When i returned to the car to drive home, it would not start and just said charging error with many warning lights. Car had to be towed to the nearest jeep dealer. Car only had 200 miles on it.
- Larchmont, NY, USA
Car shut down in the middle of the highway at around 30 mph. While using the adaptive cruise control, i stepped on the gas to accelerate. The car then shut down and many warning lights came on. The car did not respond to restarting, shifting or anything. Screen just said charge fault error.
- Larchmont, NY, USA
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Rogers, AR, USA
1st Jeep recall. Data update completed. Next day engine light. 2 weeks for first appointment. 3 weeks to get next appointment. After recall next day engine light heater codes. PCM replaced. Vehicle went Totally dead. New 12volt battery. Still dead. Star Stellantis Technical Assistance Request #1 Technicians from Michigan came and reprogrammed vehicle. Star #2 engine light heater codes still. A new recall for heater pump out for Jeep 4xe. My Vin # not included. Took possession June or July 2021. Current 3450. Miles. Jeep 4xe Hybrid unlimited. Vehicle has been @ dealership since February 2023. Here it is May 2023. I've talked with customer care. Still no parts. Still no work on vehicle. Told by dealership it needs heater pump and a battery heater warmer. No charging issue ever with plug in. Recall was for Stalling. Getting the big run around. Vehicle sat in garage for about a month or so. Then recall. On return to dealership, it crapped out in front of dealership. They had to clear all the codes to get it in service. So now into 5th month without vehicle. Recall goofed up my vehicle. Or it was already like that waiting to happen. Reliability " Not ready as it is. It's just continues to sit @ dealership. "
- Jacksonville, FL, USA
- Provo, UT, USA