10.0
really awful- Crashes / Fires:
- 3 / 6
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 3,086 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The engine and cluster showed and made noises indicating that the hybrid system was malfunctioning. The cluster indicated a speed limit at high speeds, but never did so. The electric drivetrain was disconnected and the handling and power were severely affected. It was dangerous because the distracting and concerning issues were during a rapid speed and in dangerous conditions with no clear remedy. The check engine, red turtle, and battery lights indicated the problem, but not beforehand. There were some warranty fixes around the battery including recall work.
- Las Vegas, NV, USA
Received regenerative braking must be serviced notice, followed by loss of motive control. Push accelerator, would not accelerate and actually rolled backwards, multiple notification lights came on, car started to move after 5 seconds, happened again. pulled over to turn on/off car, car would NOT turn on. tried several times and resolved to get it towed. After 5 min, tried one more time to start the car and it did turn on. Functioned normally. Drove to dealership and dealership diagnosis is nothing wrong, dealership now working with Chevrolet engineers.
- Cornelius, NC, USA
Recent recall 95B was performed December 15th, 2024 on my Jeep 4xe. The vehicle passed the road test involved with the safety recall to detect a defective high voltage battery. On December 26th, within 100 miles of the recall test being performed, the vehicle cruise control involuntarily shut off, check engine light illuminated and the vehicle lost power on the freeway. We were able to return home with the vehicle lurching while driving, having erratic acceleration from a stop and pushing through braking. The issues continued a few days later when delivering to the Jeep service center and the Jeep died in the service lane and had to be pushed the rest of the way to the service bay. The "fix'' that Stellantis has provided seems to simply later detect the battery issue that the recall test was designed to detect under their care during the test procedure. There are numerous other 4xe owners that I am aware of that are having the same post-test failures and motive power losses in traffic soon after their vehicle 'passed' the battery test. This 'solution' is causing a dangerous situation for the owners and the general motoring public. The Jeep has since been reevaluated and determined that the battery that the recall was intended to detect is indeed defective and is being replaced.
- Yukon, OK, USA
After taking my jeep 4xe in for the 95B recall I drove around 50 miles and the check engine light came on. Once home vehicle would not turn on or charge. Error on dash said -??charging system error.-?? Next day the vehicle would turn on be experience extreme slowness after stopping with bursts of acceleration. The accceleration and breaking system were extremely jerky and I felt like I didn-??t know how the car would respond when accelerating which was dangerous.
- Jacksonville, FL, USA
Metal chunks found in engine oil, and as were not metal powder swirl, shavings, or specs, possibly from bottom engine crankshaft. At the crank pulley, with the belt off, I could feel nudge by hand from the middle, for an engine component with max specified endplay 0.012 inches, or fraction of a millimeter. An existing manufacturer recall, and not a safety recall, for this 2021 Jeep Wrangler 2.0L Turbo is inspection for loose bolts for water pump inlet. This vehicle will not be available for inspection requests, because it is still not, and waiting to be, diagnosed as the dealer could not necessarily hear an engine issue. I have heard it knock, like a rumbling V8 and turbo whined, and recently I decided to strain the old and knocking oil that I kept and discovered metal. There was something wrong all along. Top engine, with good gas mileage, has been fine. The safety concern to this vehicle is metal in oil to possibly enter top engine and create sudden or instant engine seizure while in operation. The safety of driver or others could be at risk. The safety concern to this vehicle is also the detioration of engine components since they appear under the sole discretion of this motorized vehicle. This means, no other factor known to the driver of this vehicle by which rate of engine detioration has occurred. An indicating observation to be made into this vehicle's safety is the endplay of the crankshaft. This vehicle is nearly 97,000 miles odometer. The endplay seems very excessive, causing me to speculate on original factory fitment and installation during assembly. What determinations into a non-safety recall of loose water pump bolts might emerge as consideration into engine interior deterioration, as rate of this deterioration appear under sole vehicle discretion and remain unknown to the driver. Insufficient cooling is known to cause buildup in any engine, this vehicle has burped coolant air. No warning lights in the dash was seen.
- Houston, TX, USA
After performing the 95B recall, within 20-30 miles of driving the CEL came on. After powering off and back on the -??service charging system-?? alert displayed on the dash. The vehicle seemed drivable however, and I proceeded to drive it to the dealership two days later which is about 4 miles away. In multiple instances when trying to accelerate from a stop the vehicle would not accelerate to more than 3-4 mph for multiple seconds leaving me stranded pulling out across traffic in the middle of an intersection waiting on the car to accelerate to a normal speed. Regardless of how much the accelerator was pressed the vehicle just rolled forward very, very slowly. Eventually, the vehicle lurched forward violently. Within this 3-4 mile drive this happened 3 times. The car remained jerky and unpredictable. I was fortunate to be driving at a low traffic time and made sure to allow extra space due to feeling the car acting slow after the CEL appeared. Had I treated it normally during normal commute hours, I would have been hit by oncoming traffic. I left the vehicle at the dealership and am waiting on response.
- Franklin, TN, USA
The vehicle-??s check engine light come on earlier this year and the electric motor/battery was not functioning properly. It was serviced in September and I was told by the dealership that the software update would resolve the issue. It did not. The vehicle was serviced again on 12/13/24 and I was told that it passed the 95B recall test but that the check engine light came back on. The dealership said they ran more tests and now the electric cooling/heating unit needs to be replaced but they won-??t have the part for approximately 2 weeks. The electric cooling/heating unit is for controlling climate within the vehicle and should not affect its propulsion. While driving the vehicle the day after I picked it up from the dealership, I was nearly involved in what would-??ve been a serious accident. I was turning at an intersection, but the vehicle lost motor function and would not accelerate, leaving me sitting in the intersection with traffic oncoming. Fortunately, after several seconds, the vehicle began to move with not much time to spare. This problem recurred throughout my drive returning home. I have not and will not drive the vehicle again until I am able to return to the dealership for a third time.
- Middletown, DE, USA
The vehicle-??s check engine light come on earlier this year and the electric motor/battery was not functioning properly. It was serviced in September and I was told by the dealership that the software update would resolve the issue. It did not. The vehicle was serviced again on 12/13/24 and I was told that it passed the 95B recall test but that the check engine light came back on. The dealership said they ran more tests and now the electric cooling/heating unit needs to be replaced but they won-??t have the part for approximately 2 weeks. The electric cooling/heating unit is for controlling climate within the vehicle and should not affect its propulsion. While driving the vehicle the day after I picked it up from the dealership, I was nearly involved in what would-??ve been a serious accident. I was turning at an intersection, but the vehicle lost motor function and would not accelerate, leaving me sitting in the intersection with traffic oncoming. Fortunately, after several seconds, the vehicle began to move with not much time to spare. This problem recurred throughout my drive returning home. I have not and will not drive the vehicle again until I am able to return to the dealership for a third time.
- Middletown, DE, USA
I was driving on the turnpike on or about December 15, 2024. I drove over some ridges on the Pa Turnpike. My jeep starting violently shaking out of control it felt like the wheels were gonna pop off. I had to grip onto the steering wheel to try to keep the vehicle from hitting any other cars. It went on for about five minutes then it stopped, but I could feel a change in the way, the steering felt. There was no warning signs on my dashboard.It felt like I didn-??t have complete control of the steering. After I got off of the turnpike, I was on 663 trying to get home safely after experiencing this terrifying experience. When i was on 663 I hit a red light and when the light turned green, I went to put my foot on the gas and it would not go so the person behind me almost hit. I had to put the jeep into park and I put it back into drive then proceeded to go and it was still driving like I didn-??t have complete control of the steering so then on December 19 2024. I set up an appointment with Sands Chrysler Jeep Dodge Ram. When I was on the phone With the advisor, she told me that was the death wobble that I was experiencing, but I need to have The Jeep diagnosed to verify that so I got a multi point inspection report Sent to me that said, Caution Steering Linkage (Damage/Leaks/Worn Components) Pending Recommendations Replace Steering Damper (Stabilizer) Associted Item General concern #1 customer states vehicle was shaking heavily on highway. The dealership is charging me when they know that Fiat Chrysler automobiles (FCA), The former parent company of Jeep issued a recall for the 2018 to 2019 Jeep, Wrangler and Jeep gladiator models due to a steering wheel vibration issue known as the -?? Death wobble-??. FCA recalled over 190,000 vehicles to replace the front suspension steering damper also known as the stabilizer. and that-??s Exactly what I needed to have replaced, steering damper Also known as stabilizer. Also called Jeep wave. They are trying to get me a discount
- Pennsburg, PA, USA
I have a 2021 Jeep Wrangler JL--VIN [XXX]. On Wednesday, [XXX], the vehicle suddenly and without prior warning overheated. I immediately parked the car. There were no obvious signs of leaks but we went and got some coolant and I put about 1/4 gallon of coolant in as it was low. I had the car towed to the dealership. The service advisor informed me that the issue was related to TSB 07-001-22 REV. B. They had to tighten the bolts connecting the inlet tube. As I searched on some Jeep Forums, I discovered that this issue was addressed with CSN ZD8, however, it's only applicable to certain VINs within 2021-2022. When I mentioned this to the advisor, she said my car wasn't affected by the recall. Clearly, this is a broader issue than just the VINs noted in the recall since this exact issue happened to my vehicle. I reached out to FCA and was assigned a case manager. After speaking with her, she informed me that she just talked with the dealership possibly providing cost assistance with the matter. I don't know why they're putting it back on the dealership when it's clearly a manufacturing defect. The dealership covered about 1/2 of the cost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Fishersville, VA, USA
I was driving on [XXX] in San Diego going 75 mph and I received a number of alerts and flashing and audible sounds. When I looked at the dash it had an alert that said performance unstable pull over place vehicle in park. I immediately lost power to the accelerator and the car started to slow so I pulled over on the shoulder. Luckily, I was in the right hand side lane in the carpool section, and there was a shoulder. If there had been no shoulder, I would-??ve been stuck in traffic in the lane. The car would not restart and I had to have it towed from [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- San Diego, CA, USA
My 20214XE Hybrid from the day I bought it was often saying "electric not available" There was a potential fire recall last winter that took four months to remedy, during that time we were told not to charge it, park in our garage, park near our home/structures or park by other cars. I purchase a hybrid that I'm not able to use as a hybrid. Finally, got the repair in the spring. Literally, two months later, it starts doing all kinds of dangerous things. I would come to a stop or be in the middle of a turn and would have no power whatsoever, gas pedal to the floor and going nowhere and then would lunge forward. Took to the dealer, computer said CRITICAL hybrid battery overheating, the original repair clearly didn't work. Eventually, it was approved for hybrid battery being replaced. All was well until 2 weeks ago when it got "jeep death wobble", violently shaking back and forth at about 60mph. They did repair it but informed us that there is ANOTHER RISK FOR FIRE RECALL, do not charge it or park in garage, etc. etc. I have a vehicle that is a risk for BURNING MY HOUSE DOWN, this is multiple times and unacceptable. I also purchased a hybrid that I am not able to use as a hybrid.
- Town And Country, MO, USA
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Austin, TX, USA
The contact leased a 2021 Jeep Wrangler. The contact stated that the instrument panel lights were flickering. The vehicle was taken to the dealer, where unknown software updates were performed; however, the failure persisted. The contact stated while driving 55 MPH, the vehicle stalled. The check engine warning light and the service warning light were illuminated. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after approximately 30 minutes. The vehicle was taken to the dealer, where an unknown software update was performed; however, the failure recurred several times. The vehicle was taken back to the dealer, where the battery was replaced; however, the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: RQ24012 (Electrical System, Engine). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 7,000.
- Carthage, NC, USA
Approaching red light and the vehicle came to a sudden stop. Message popped up on dashboard to place into park and start vehicle. Vehicle would not start and could not shift into neutral to move off of road. Message then appeared to plug car in to calibrate battery. Had car towed to my house, plugged car into charging station and message popped up to service charging system. Car will not start.
- Pittsburgh, PA, USA
The contact owns a 2021 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact stated that several warning lights were illuminated on the instrument panel. The vehicle was able to restart however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,986.
- Jonesboro, GA, USA
I was leaving my home on July 25th. Suddenly when turning onto the freeway approach. The car battery light turned on. Then suddenly a Red Turtle came on dropping my speed instantly from 35 to 5 MPH. I was able to barely avoid an accident by throwing the steering wheel to the right moving out of traffic. Had this been about 1000 feet further along, things could have been dangerous. I had the car towed to the dealership.... where they informed me this is the hybrid battery.... an issue that I have had now 4 times with this vehicle and was supposed to be fixed. It has been in the shop for over 2 weeks.
- Saint Paul, MN, USA
Vessel continues to show oil pressure warning light with no obvious cause - oil pressure is within range and oil is not low nor low life?
- Kemah, TX, USA
The contact owns a 2021 Jeep Wrangler. The contact stated while driving 80 MPH up an incline, the vehicle lost motive power, decelerated, and was unable to accelerate above 30 MPH. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who kept the vehicle for four days but was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine). The VIN was included but the vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 33,000.
- Victorville, CA, USA
- Bend, OR, USA