10.0

really awful
Crashes / Fires:
12 / 75
Injuries / Deaths:
14 / 1
Average Mileage:
65,032 miles

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« Read the previous 20 complaints

problem #113

Sep 282018

Optima

  • 150,000 miles
My 2013 Kia Optima displayed several electrical issues with radio panel, warning lights on dash, seat belt warning on while buckled and driving, and doors would lock on their own weeks prior to the car giving out on me after a quarter of a mile drive. It would not start at all. Mechanic thought it was a starter issue but turned out that the engine locked. I purchased the car in 2015 and had some fuel system issue a year after purchase, costing over $900 to repair. Now this...there was no smoke or other warnings right before it stopped. I had noticed the smell of wires or some type of electrical components burning after driving the car a few times over the last few years but wasn't sure of where it may have been coming from. Would be great if I didn't have to spend a lump sum to repair motor while still paying off the car!

- Bayboro, NC, USA

problem #112

Aug 232018

Optima

  • 80,000 miles
I was driving on the freeway for about 20 minutes when the car shut off and didn't not start took it to a mechanic and said the engine lock.

- Los Angeles, CA, USA

problem #111

Oct 092018

Optima

  • 100,638 miles
There is an open engine recall currently, I scheduled an appointment for the recall for 10/9. on Friday of 10/5 I was driving down I-95 South and my car started to shake and the engine and oil light came on, I placed the car in neutral in the lane and I was able to place the car in neutral and role to the shoulder due to engine failure. I had it towed to the dealership Tuesday 10/9 to the laurel Kia located at 14921 baltimore avenue laurel, md. Jeremy was the service leader that I spoke with and he supposedly serviced my car. After getting my car serviced on 10/9 I had to immediately return the dealership again because I had engine failure again and my car stalled while driving home. I went back and jeremy said that nothing was wrong to let the car run then drive home. I made it home that day but on Wednesday 10/10 my care broke down due to engine failure again while driving on the highway, the car began to shake the engine stalled and the engine began knocking extremely loud. I almost got into a accident because of this. The car was towed on 10/11 back to the dealership so that the engine can get checked. I have gone to the laurel Kia dealership three times to have this recall repaired and I am still unable to drive my car effectively and safely on the road due to the manufacturers error. And the dealership of service is unwilling to correct this recall error.

- Upper Marlboro, MD, USA

problem #110

Sep 232018

Optima

  • 86,800 miles
My 2013 Kia Optima caught on fire just short of driving it for about 15-20 min on 9/23/18. We got no warning on the dashboard we heard a light pop noise, the vehicle turned off when we got off there was fire coming out from the hood that fastly spread throught out up to the whole front of the car destroying the whole engine. The car never had any mechanical issues. We had just driven from AZ to ca the night before with no problems. I still have no explanation why my 5 year old car with just a little over 86K miles caught on fire.

- Mesa, AZ, USA

problem #109

Oct 032018

Optima

  • miles
These engines catch on fire and I think I know why and have video proof. This car is not safe.

- Gheens, LA, USA

problem #108

Sep 162018

Optima

  • 8,000 miles
My car (Kia Optima 2013) was part of the recall in 2017 and in December 2017 my car came to a complete stop on a very busy freeway in California. I had my car tow to the dealership. They replaced my engine because it was part of the recall. 9 mos later September 16th 2018 my fiancee was driving down a hill on a California freeway and he had no brakes and other drivers were honking and yelling your car is on fire. He used the emergency brakes to try and slow down to exit the freeway he was picking up speed because he was going down hill the car was was starting to fill up with smoke. He was hoping the windows would go down and they did he start exiting freeway pushing on the emergency brake slowing down approaching a curb turning the wheel towards the curb still rolling he jumps out oft the car running away from vehicle. Just seconds after he gets out he said the car just was in flames burning from the engine tires popping and windows breaking out. The car has only 8,000 miles on new motor the whole car had 108,000 the was a 2013 5 years old

- Covina, CA, USA

problem #107

Sep 302018

Optima

  • 108,141 miles
My car is parked in the driveway at my job. It had been parked there since 2:50 pm. At 11 pm I went outside after clocking out and it would not crank. However, all my lights in the inside and on my dashboard remained working. Upon trying to turn over my key, my car would make a clicking sound. After ab 10 minutes other things began to fade out such as my lights. I also could not use my remote key anymore to lock or unlock my doors. I only had this car a month, and it is still in the condition it was bought in. I'm not sure what the problem is or what could have caused this problem.

- Clarksville, TN, USA

problem #106

Sep 082018

Optima

  • 140,000 miles
The contact owns a 2013 Kia Optima. While driving 30 mph, the rear compartment of the engine caught on fire. The vehicle was able to be pulled into a parking lot. A police report was not filed. The fire department extinguished the flames. There were no injuries. The vehicle was towed to the dealer (coast to coast motors, 8102 E 11th St, tulsa, ok 74112, (918) 832-9000) and they stated that they would investigate the cause of the fire. The contact was still waiting to hear back from the dealer. The manufacturer was not contacted. The failure mileage was 140,000.

- Claremore, OK, USA

problem #105

Aug 282018

Optima

  • 140,000 miles
The contact owned a 2013 Kia Optima. While driving approximately 30 mph, smoke appeared from under the hood of the vehicle. After stopping the vehicle, flames appeared from the engine compartment. The fire department was called to the scene and extinguished the flames. The vehicle was destroyed and towed. A police report was filed. The cause of the fire was not determined. The local dealer and manufacturer were not notified of the failure. The contact indicated that the engine was replaced in may of 2018 per NHTSA campaign number: 17V224000 (engine). The failure mileage was 140,000.

- Lawrenceville, GA, USA

problem #104

Aug 072018

Optima

  • 152,000 miles
The contact owns a 2013 Kia Optima. While driving approximately 50 mph, the vehicle failed to accelerate and the check engine warning indicator illuminated. When the check engine warning indicator stopped illuminating, the failure went away. The vehicle was driven to Kia mall of Georgia (4180 buford drive, buford, ga 30519) where it was diagnosed that the vehicle passed the evaluation test and the engine did not need replacement; however, new turbos were needed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 152,000.

- Hoschton, GA, USA

problem #103

Aug 262018

Optima

  • 140,000 miles
Diving at 40 mph. Come to a stop at red light and engine begins making a slight noise. No warning gauges or warning light go off. Start driving to drive again and 2 blocks later a very loud mechanical bang and the engine shut down. Would not restart. Oil light went out using the starter while trying to restart. Never got the engine restarted. Car is now at Kia of lansdale after I had to pay for towing. I perform courier services to us treasury dept and us attorney in philadelphia area. I need this car back desperately. Last oil change was 2000 miles ago with full synthetic oil. Always have used full synthetic. When I got the car pulled over and got out the smell of oil burning was clearly evident to myself and another gentleman who stopped to see if I needed any help. I believe this is an absolute recall related issue.

- Lansdale, PA, USA

problem #102

Aug 232018

Optima 4-cyl

  • 52,500 miles
The contact owns a 2013 Kia Optima. While driving 45 mph, the vehicle completely shut off. The vehicle was taken to the dealer (sons Kia, 100 sons dr, mcdonough, ga 30253, (678) 619-1393) and stated that it was included in NHTSA campaign number: 17V224000 (engine and engine cooling). The dealer stated that the failure did not occur during the diagnostic test. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 52,500. * updated 10/31/18

- Mcdonough, GA, USA

problem #101

May 152017

Optima

  • 88,700 miles
Sometimes when I driving this the engine just turn off...

- Roslindale, MA, USA

problem #100

Oct 202016

Optima

  • 30,000 miles
The contact owned a 2013 Kia Optima. While driving 60 mph, smoke appeared under the vehicle on the driver's side. The contact was alerted of flames by other motorists. The contact pulled the vehicle over to the side of the road and exited on the passenger side. There were no injuries sustained. The fire department extinguished the fire and a police report was filed. The vehicle was towed and deemed a total loss. The contact called earnhardt Kia dealer at (602) 346-5400 (located at 2121 E bell rd, phoenix, AZ 85022), but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The VIN was not available. The failure mileage was 30,000.

- Toledo, OH, USA

problem #99

Jul 222018

Optima

  • 130,000 miles
Apparently there was a recall on my car in which I was never notified of. Today while driving the car started making a knocking noise, and stopped running. All the lights came on and the car is broke down on the side of the road.

- Barry, IL, USA

problem #98

Jul 052018

Optima

  • 89,000 miles
My car was occasionally making a loud noise when driving. When stopped at a light, the car then suddenly started shaking while idling and became sluggish and would not accelerate over 20 mph. I had to slowly drive my car back home, with very little acceleration. I then towed it to a mechanic who had told me there's a problem with a turbo, and it was most likely caused by the leftover debris in the engine, which was covered by the recall. I called Kia's customer service line, and I was told my car passed the recall inspection a year ago, but it sounds like it should be covered now considering I can no longer drive the car. My car was towed to the nearest dealership where they told me they would look over the car, but not without immediately saying that there's a chance it 'won't be covered' as if they were anticipating telling me they won't do it. On Saturday I was told I would get a call the following Monday, which I never did. I finally had to call Thursday, just to be on hold for 30 minutes telling me its only the turbo affected, not the engine or turbo line, and therefore it's not under recall. Not only did they tell me something I already knew, that the turbo was blown, but I'm charged $110 for a diagnostic fee that I was never told about beforehand, to check something that's on recall, not to mention the tow I have to pay for. I called Kia customer service who just gave me an oh well that's too bad sorry no one told you, I'm not going to try to help. I'm not even convinced that they did any tests on my engine, or looked into the cause of the turbo failure. My only explanation when asking about the car was, 'it needs a turbo'. while reading other people's stories about the recall, everyone else's dealer saw that the car couldn't drive, replaced the engine and turbo, and called it a day. I thought if theres a recall every car gets fixed regardless if it needs it.

- Dalton, MA, USA

problem #97

Jun 092018

Optima

  • 75,000 miles
The contact owns a 2013 Kia Optima. While driving 30 mph, the vehicle stalled without warning and needed to be jumpstarted. Once the vehicle was restarted, an abnormal noise was heard coming from the engine. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repair. The manufacturer was not made aware of the failure. The failure mileage was 75,000.

- Buffalo, NY, USA

problem #96

May 262018

Optima

  • 80,000 miles
The contact owned a 2013 Kia Optima. The contact stated that the vehicle stalled without warning and smoke and flames emerged from under the hood. The fire department extinguished the fire. A police report and a fire report were not filed. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing. There were no injuries. The vehicle was towed to a tow lot and deemed a total loss. The failure mileage was approximately 80,000.

- Riverdale, IL, USA

problem #95

May 282018

Optima

  • 76,000 miles
The engine on my vehicle is under a recall, however, I have yet to receive a letter from Kia stating when I can take my car to the local dealership for engine replacement. I am the only owner of this car, and have lived at the same address during this time. I currently have over 76,000 miles on the vehicle, and concerned my good luck could run out. Any pressure you can apply to get this resolved would be appreciated. Thank you.

- Rancho Cucamonga, CA, USA

problem #94

May 182018

Optima

  • 103,000 miles
We were driving on the freeway at 80 miles an hour and the engine died. After being towed to a dealer, come to find out there was an engine recall, that the dealer (corwin Ford, nampa Idaho) we bought it from was notified of 6 months before we purchased the car and was never informed of. We could have been seriously injured if it hadn't been for my boyfriend driving and able to get us off the freeway safely.

- Nampa, ID, USA

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