10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
56,956 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #11

Oct 012020

Sorento

  • 33,000 miles
My stability light comes on while driving and my brake lights do not function, have been looking on internet and there seems to be a lot of problems of the exact same nature. You will be rear ended if you have no brake lights. My vehicle has 33000 miles on it. I think Kia needs to recall the Sorentos for this issue

- Cromona, KY, USA

problem #10

May 212020

Sorento 4-cyl

  • 78,500 miles
Hello, I am writing here since I did not receive for online access. My situation is related to my 2014 Kia ​​'Sorento vehicle, VIN # [xxx] it is presenting failure indicators related to 4 recalls reported by the federal department of transportation to correct whether it is replaced or repaired. I contacted Kia de aguadilla puerto rico presenting the situation, they indicated that the vehicle was inspected for 2014 and that at that time it did not present any type of problems and that by the VIN #. my vehicle is obviously one of the units referred to by the recall and according to the information the vehicle that meets the specifications of the make, model and year must be inspected by certified Kia mechanics. In the telephone conversation they indicated that the cost of the inspection starts at $ 65 depending on the type of problem. I had a conversation with another Kia representative from kennedy explaining my situation with Kia from aguadilla, being specific that the recall clearly indicates that in both 1 and 4 recalls, life can be at stake without the parts not being corrected in time. This and the previous messages related to my situation remain in record for when an accident occurs that involves both my family and third parties. I hope you can help me in this situation. Thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Moca, PR, USA

problem #9

Jun 052017

Sorento 4-cyl

  • miles
Motor went out on the heating unit in the passenger seat.

- North Chicago, IL, USA

problem #8

Aug 032019

Sorento

  • miles
My check engine light came on the first time in August of 2019. The dealership kept my Kia Sorento for almost a month. 3 days after I got it back the check engine light came on again brought it back to dealership cost me another $155. 4 days after that check engine light came on again for the same thing as the first time. When it would come on the acceleration would almost die I could only go 3 or 4 miles a hour. When I got it back the 3rd time I was good for about 2 months then in November of 2019. The exact same thing happened again almost got hit this time. Brought it to another dealership cost me almost $400. Then on my way out of town in December of 2019. It happened again. Again almost got hit I was on the interstate halfway to my destination. This time had to rent a tow bar have someone drive 3 hours to get me and my Kia. Then got it to a dealership in a diffrent state. They charged me for a part that was under warranty this time it cost me $509. This is a safty issue plus Kia will not refund me the money I spent on the warranty part.

- Berkeley Lake, GA, USA

problem #7

Oct 112019

Sorento

  • 116,000 miles
My battery discharge light came on while driving within 5 minutes my car shut off while driving. I lost my power steering and brake system. The ABS, traction control, door open lights, and several other warning lights came on all at the same time. I have replaced the alternator, the battery, and the fuse linkage. The light is still on and the car drives for a few minute then all the warning lights come on and the steering and breaking system go out and the car dies again. This as happened three times in the last four days. This happen on a state road and required two tow trucks to come out.

- Waymart, PA, USA

problem #6

Jul 172015

Sorento

  • miles
I took my car to the franklin Kia for a recall and the guy asked me what was out there for and I told them for the recall and he asked me what else is going on with the car and I told him my airbag light was on my cd player work sometimes sometimes it didn't and my speak button work and sometime it didn't none of those things work now the light is still on he told me there's nothing they could do I would have to pay for

- Pulaski, TN, USA

problem #5

Jun 282017

Sorento

  • 60,000 miles
My rearview camera works when it wants to. (it doesnt work more than it actually works). The controls on the steering wheel are scrambled ex. I pree the volume up or down, and the voice command activates, I can't even mute through the buttons etc. The electrical problem also causes the tail lights to work/not work and constantly have to change the bulbs because of the burnout. I've been pulled over several times for this. The other issue is that now the airbag light has come on, so I don't know if that's a general malfunction or a result of the electrical problem. Also, the A/C doesnt work

- East Greenbush, NY, USA

problem #4

May 182019

Sorento

  • 107,014 miles
Brought my vehicle back to dealership for Kia recall SC148. Tech applied silicone, a 'suggestion' in recall. If problem persists, which it did in our case, rear wheel hubs need replacing. When brought in originally for recall, vehicle had 84,972 miles. Stability control warning lights on dash stay lit. Car is now over 100K miles and dealership says it is out of warranty. Repair will cost us $982 now. No one from Kia corporate ever returns my phone calls, numerous calls. My case #is 13183158 from Kia.

- Ave Maria, FL, USA

problem #3

Sep 222018

Sorento

  • 132,000 miles
My vehicle stalls in motion. Speed is inconsequential. Whether I'm on a city road or expressway, the check engine light flickers, and the engine stalls. It's very dangerous on the expressway. I have to coast in front of other speeding care to the shoulder. After a couple of minutes, the vehicle will start again and the check engine light turns off again. The situation repeats itself. Check engine code reflects faulty map sensor. It's been replaced twice. I continue paying for diagnoses, but the answer is the same. Map sensor, or we don't know. It continues to be a safety issue. Now the air bag light is illuminated, and I don't know if it's related or an airbag issue, and I can't continue paying for the Kia dealer, or certified repair shops to charge me only to say "I'm not sure." The buttons on my steering wheel are no longer working consistently. Sometimes they do, sometimes they don't. it's random. One repair facility said they can replace my main computer for about $2000, but they can't guarantee it will resolve the problem.

- San Antonio, TX, USA

problem #2

Dec 132017

Sorento

  • 69,000 miles
The car is moving proceeds to come to a crawl and stop I have a video and the dealership is clueless. This has happened multiple times

- Kissimmee, FL, USA

problem #1

Jun 072016

Sorento

  • 31,000 miles
I was driving 70 mph down highway when car shutdown and sterling locked, unable to control vehicle. Come to find out next few days it was the accelator that caused it. I had no control and almost got killed by a 18 wheeler driving in next lane.

- Scio, OR, USA