The contact owns a 2014 Kia Sorento. The contact stated while driving at various speeds, the vehicle would drag and would not accelerate while the accelerator pedal was being depressed. The contact stated that no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the rear differential needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and informed the contact that they would not cover the repair cost. The failure mileage was approximately 117,000.

- North Andover, MA, USA

The contact owns a 2014 Kia Sorento. While attempting to accelerate from a stop, the vehicle rolled back and raised up. The contact heard a loud noise and pulled the vehicle over to the side of the road. The contact checked the tires and found no failure. The vehicle was towed to the contact's home. The following day, the vehicle was towed to Kia of lansing (5737 S Pennsylvania ave, lansing, mi 48911, (517) 393-5700) where the contact stated that the staff was rude. The contact called the manufacturer and was referred back to the dealer. The vehicle was still under warranty and the dealer discovered that the rear differential had collapsed in the rear of the vehicle. The dealer informed the contact that the cost for the repairs would be approximately $3,000. The contact wanted to check for possible recalls. The dealer stated that the contact only had a five year warranty; however, the contact stated that the vehicle had a ten year or 100,000 mile warranty. The contact managed to get a loaner vehicle while the vehicle was being repaired. Afterwards, the contact felt that the steering was off and the manufacturer referred her to another dealer. The contact refused and did not feel safe driving the vehicle. The steering was not repaired again. The failure mileage was 34,685.

- Lansing, MI, USA