10.0

really awful
Crashes / Fires:
2 / 25
Injuries / Deaths:
3 / 0
Average Mileage:
56,781 miles

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« Read the previous 20 complaints

problem #120

Jan 082020

Sorento

  • 132,000 miles
2014 Kia Sorento just quit working. Me and the family were driving down the interstate going 70mph and the car started making a loud ticking noise then just lost power and shut off. Luckily I was able to pull off the interstate safely.

- Norwich, OH, USA

problem #119

Dec 282019

Sorento

  • 10 miles
Engine light came on along with oil filter light only weeks after oil change and knocking sound became clear in my engine area. Vehicle has also shut off in the middle of driving.

- Townsend, DE, USA

problem #118

Jan 012016

Sorento

  • 57,000 miles
I have two major safety hazards going on with my vehicle that I fear for the safety of my 4 children and wife when we're driving on the highway, and other fast roads. The first issue is the electrical. It first started back around 40,000 miles when I took my Kia to a Kia dealership in naperville, il and they told me both low beams were out, so they replace them. Ever since, I've been replacing these bulbs every 3-6 months because they keep blowing out while driving and it's against the law to use high beams, so I'm driving in pitch black. Now, just 3months ago, both of my brake lights go out, at the same time. Three years ago my back up camera stopped working, and hasn't worked since. At 57K miles my engine was recalled for engine failures, ad within the last 6 months I've experienced stalling, stuttering, knocking while driving on high ways, at red lights, in traffic. Furthermore, in September 27, 2019 my engine oil was completely undetectable on the dip stick when I took it in for a routine oil change at 99,664 miles. Also, back at 64,977 miles during routine service, it was low. With these concerns, I took my Kia in today to the gerald Kia North Aurora, il, they ran diagnostics and said everything was perfect. They said they cannot explain why my bulbs keep burning out. The tech manager also stated that the stalling and knocking in my engine is because my engine had no oil in it. He checked for leaks, and didn't find any leaks. My last oil change at a jiffy lube, they told me the same thing at 99,664 miles, it was almost dry. At todays service, mileage is 102,554. That means 5 quarts of oil burned up in 2,890 miles or most likely way sooner because after 1.5 months of the oil change I started experienced stalling, knocking, stuttering in the engine, so that must have been at only 1000-1500 miles. I put in a claim with Kia Consumer Affairs, but I'm not satisfied.

- Yorkville, IL, USA

problem #117

Dec 142019

Sorento

  • 108,000 miles
Engine oil burnout - within 3 weeks of a fresh oil change the oil completely burned out of the crank case / 2 oil changes performed within 3 weeks, no oil leaks or smoke from exhaust, vehicle was in motion and immediately herd a knock and pulled over and shut vehicle off before any major damages could occur

- Ranch Santa Margarita, CA, USA

problem #116

Nov 152019

Sorento

  • 93,883 miles
The engine problems I started experiencing 1.car hesitates when accelerating, 2. knocking noise from engine, lack of power low oil pressure, when I put oil in the car, seems like the next days its low again, (empty)I spent many dollars on oil, I had the oil changed every 3 months sometimes at (Kia) because I get free oil change, and most at jiffy lube, here lately, the oil seems to be burning more, check engine light is flashing off and on, the car is unsafe to drive. The car is in my garage. 3. the back brakes went out, suddenly, coat me $500 dollars. Unacceptable the brakes completely, went out. There was a problem with the back brakes I was told by the Kia dealer at evergreen Chicago, 4. low mileage, charcoal canister fell off, the brackets broke off, but we tied it back up, getting low mileage, I am upset because I am paying for this car, monthly, and now I am experiencing these problem, unacceptable these cars has had engine recalls. Fuel recalls etc. The charcoal canister fell off, first I had it wrap up, the car was still running.the problem with the engine started Nov - Dec -2019

- Chicago, IL, USA

problem #115

Dec 112019

Sorento

  • 90,000 miles
Engine seized with no warning. Complete engine failure. We have maintained the vehicle and have had no prior issues. The engine seized at 90,000 miles driving down the road. The check engine light never came on. We have the 100,000 mile warranty and Kia has not covered the repairs to the engine. We were advised we need a new engine.

- Kennesaw, GA, USA

problem #114

Dec 122019

Sorento

  • 85,000 miles
Motor locked up with 85000 miles. Entering interstate on a on ramp at 55 miles per hour and car just shut off and mechanic said motor is locked up. There was metal in the oil.

- Waynesburg, OH, USA

problem #113

Nov 012019

Sorento

  • 106,000 miles
Purchased a used 2014 Kia Sorento showing 106K miles. Test drive with the salesman for about 6 miles various types of roads. Very impressed with the car, performed well. Purchased it Saturday afternoon just prior to the used car dealer closing. After paperwork and plates done, drove it toward home. About 4 miles from dealer (interstate highway) saw the temperature guage climbing into the hot area. No other errors or lights came on. Let off on gas to pull over and temp guage came down to normal. Continued with caution thinking this was a faulty guage or sender unit. Limped home slowly. Noticed going up hills and pulling hard temp would climb. Letting off gas temp would drop to normal. Long story short got the car to a very reputable and experienced garage. Engine couldn't be repaired economically. Dealer did offer money back. As much as I didn't want to, wound up having to install another used low milage V6 engine. During the month in the garage I had done much research & digging & talking often with the very experienced mechanic in charge of the job. Coolant was low and all but two of the head bolts were more than finger tight !! how this engine was running was beyond me, it was! during all this research I read of many head gasket problems and leaks had been reported. The thing that was really concerning was the number of engine fires that had no real cause reported afterwards. My concern is if I had continued driving this car hard, could a leaky head gasket cause a fire under the hood" I learned from the mechanic all these head bolts stripped the threads from the block. I also learned there is another 1.5 inches of unused threads inside the block! my suspicion is Kia skimped on the length of all these head bolts to save a buck putting the reliability and safety at the customers risk. Is my safety at risk? where is my recall for this car engine" 12/09/2019 dd.

- Woodbury, CT, USA

problem #112

Jun 212019

Sorento

  • 135,000 miles
Power ports keep blowing fuses, rear hatch quit opening, engine surging, speedometer bouncing, temperature gauge sometimes bounces, white cloud of exhaust sometimes, A/C don't blow cold even when charged

- Rigby, ID, USA

problem #111

Nov 092019

Sorento

  • 101,000 miles
Purchased vehicle a year ago and already problems with engine. Several months ago while on highway my engine began to seize and I had to coast the vehicle carefully to the side of the road. Thought problem was resolved then again as preparing to turn onto my street through an intersection the engine seized again. When this happens I cannot accelerate. This was very scary as I had my 2 young girls in the car with me the second time this happened. I quickly put the car in park, turned off ignition and turned back on after a few seconds. The car started up right away but then a loud clicking/rattling sound began and has not stopped making sound since. At this point I believe it is a problem with the engine which I have been reading is a common problem with Kia.

- Brandon, FL, USA

problem #110

Nov 062019

Sorento

  • 85,000 miles
Malfunction indicator light has ignited 3 times, blinking continously, placing my vehicle into limp home mode. Kia refuses to replace the knock sensor or engine.

- Cordova, TN, USA

problem #109

Oct 042019

Sorento

  • 1,001,049 miles
My wife and I were on the 91 freeway in light traffic and came to the end of the freeway which becomes artesia blvd in gardena, ca. We were sitting at the light at the end of the freeway and we heard this really loud knocking noise so I shut the engine off. I restarted the engine and it was ok for several minutes then all of a sudden we heard this really loud noise like the engine was being opened with a can opener and this was while in motion on surface streets going about 45 miles an hour. (that's what we thought to best describe the noise). When you press the accelerator it becomes much worse and the car shakes so we parked it and towed home due to the time. I have yet to have it towed to the dealer due to it being late and the weekend. But a friend of mine who's a mechanic said it's definitely the engine and he's leaning towards the barrings and pistons somewhere along those lines. I have kept regular maintenance on it since we got it like changing of fluids, oil things like that since we purchased it on 04/17/2019. We have had other minor things like the locks on the driver side door you have to do manually and the rear hatch doesn't lock and you can open it even with the alarm on, suspension system is a little loose and probably has issues also. Transmission is slipping also. There's all of the same year same model same engine that are on the recall list but from what we're gathering ours isn't. I am not quite understanding this because we're positive this is the same issue as the other ones recalled.

- Lomita, CA, USA

problem #108

Oct 292019

Sorento

  • miles
Loud knockin/ticking noise when the vehicle is on. Backup camera malfunction, loose grip on the steering & at times, wheel does not turn on its own after turning. Oil is dirty & smells like gasoline. Purchased vehicle on 10/28 with about 70K miles. Here at the dealership to address these issues.

- Chelmsford, MA, USA

problem #107

Oct 162019

Sorento

  • 108,000 miles
10/16/2019 I was driving at highway speed when I heard a loud thunk or bang. My car lost power and I pulled to a stop on the side of the highway. As I was stopping the engine and oil lights flashed on. There was smoke coming from under the hood and within 5 minutes, the smoke had increased and flames were coming from under the hood. I was able to escape before the entire car was engulfed in flames. The fire department extinguished the fire and the car was towed to salvage where insurance called it a total loss

- Lawrence, KS, USA

problem #106

Oct 202019

Sorento 4-cyl

  • miles
The car was running perfectly fine never had an issue with it. It randomly started knocking/ making a loud noise from the engine and shut off as I was D with my two kids. When I tried to start it back up it continually shut off, it would not stay running. It was running at normal temperature when I pulled over and turned the car off then turned the ignition back on then it showed hot on the temperature gauge. This all started in san bernardino California. I did not understand what the problem was, so I started looking up problems with a Kia Sorento and found this form. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Highland, CA, USA

problem #105

Sep 252019

Sorento

  • 80,000 miles
The contact owns a 2014 Kia Sorento. While driving at an unknown speed, the vehicle stalled without warning. The vehicle was towed to king Kia (953 N frederick ave, gaithersburg, md 20879, (301) 948-3333) where it was diagnosed that the engine needed to be replaced. The vehicle was repaired; however, a week later, the failure recurred. The vehicle was towed back to king Kia where the engine was replaced again. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.

- Boyds, MD, USA

problem #104

Sep 012019

Sorento

  • 100,999 miles
The contact owns a 2014 Kia Sorento. When the vehicle was started, a rattling noise was heard from the engine compartment. While driving 50 mph up a hill and depressing the accelerator pedal, the vehicle failed to accelerate and struggled to go up the hill. Once the vehicle was up the hill, a rattling noise occurred. There were no warning indicators illuminated. The vehicle was taken to nalley Kia (7849 mall pkwy, lithonia, ga 30038, (678) 374-3820) where it was diagnosed that the bearing fell into the engine and a new engine was needed. The vehicle was not repaired and still remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,999.

- Lithonia, GA, USA

problem #103

Oct 022019

Sorento

  • 134,634 miles
My 2014 engine over heated which lead to a blown head gasket. I was on a highway and all of a sudden, the car lost power and excessively overheated.

- Woodstock, GA, USA

problem #102

Oct 032019

Sorento

  • 106,000 miles
Upon initiating and attempting to accelerate from a stopped position when a light turned green all the dash lights went berserk, there was a loud pop, followed by smoke coming from the hood of the car. The car died and was able to be restarted for a single small acceleration to the shoulder. Thick smoke then engulfed then engulfed the hood and continued for 15 mins. Upon being towed, the mechanics confirmed all fluid levels were normal however the engine is fully seized, unable to be cranked by hand. The vehicle was purchased as certified pre-owned. In fact, the dealership owner's neighbor had previously owned the vehicle and it was exceptionally maintained. Under my ownership all regularly scheduled maintenance visits have been made and the oil changed approximately every 5,00 miles. In April 2018 a knocking sound was present and the check engine light came on resulting in the dealership replacing the cvt control valve, valve-oil control, cvvt, gasket outlet and rocker covers, O-ring, bolt flanges, and more. All of which relate to the known (though undisclosed to me) issues with the gdi engines. The vehicle is currently unusable with a seized engine.

- Montara, CA, USA

problem #101

Sep 282019

Sorento

  • 78,888 miles
On Saturday 9/28 - I happen to notice some leaking near the front of my Sorento near the right wheel... I opened the hood and notice a leak all over that side of the car... took the car to mechanic on 9/29 and the mechanic stated oil is mixing into antifreeze... went to 2 mechanics and both directed me to go to dealer as this repair should be covered under warranty since it is a serious and possibly costly defect...

- Briarwood, NY, USA

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