The contact owns a 2014 Kia Sorento. While driving, the accelerator pedal traveled to the floorboard, but the vehicle did not accelerate. The contact glided into a parking lot and shut off. The vehicle was towed to the contact's residence. An independent mechanic tested the vehicle, recharged the battery, and stated that the engine was destroyed after a loud knocking sound was heard when attempting to restart the vehicle. Battleground Kia (2927 battleground ave, greensboro, nc 27408, (336) 295-1542) was contacted and attempted to get the contact to trade in the vehicle and purchase a new one. The contact searched the VIN on the NHTSA website and did not see any recalls. The manufacturer was contacted, provided a case number, and arranged to have the vehicle towed to the dealer. The dealer confirmed the vehicle was not included a recall and would refer the case back to the manufacturer. The contact called back and was informed that the case was declined with no reason given and the case would be escalated to a higher level. The failure mileage was 107,000.

- Greensboro, NC, USA

Kia engine recall. 2014 Kia Sorento has the 3.3 V6 lambda II engine. Driving car on freeway and suddenly loud knocking noises coming from engine that became louder with acceleration - making car undriveable. Had vehicle towed to dealership, it is currently still there - diagnosis so far is metal shavings in oil pan, engine failure. This is the same issue described in the the Kia recall with the theta II engines. Called Kia and all they said was they would only open a case number. So far they have not included this engine in the recall. Searching online, there are others with the 3.3 lambda II engine experiencing this issue. This engine needs to be included in the recall, it is a severe safety issue.

- East Bethel, MN, USA

The contact owns a 2014 Kia Sorento. While in traffic, the vehicle decelerated and lost power without warning. The vehicle was taken to victor valley Kia (14644 valley center dr, victorville, ca 92395, (760) 955-0046) where it was diagnosed; however, the contact did not receive the results. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was unknown. The failure mileage was 70,000.

- Long Beach, CA, USA

When travelling on a highway at speeds of 70-73 mph, after 45 minutes to one hour of driving the car shuts itself off. The car stops completely, the engine shuts itself off, there is no power steering, and no air conditioning and no lights. The radio continues to work, which of course is the least of my concerns. After pulling over to the side of the road and waiting for several minutes the car will start back up again...until it doesn't. the Kia dealership has been unable to determine what the problem is.

- Franklin, TN, USA

Catalytic converter needing to be replaced at 88K miles. Lost power/acceleration on highway

- Clarksburg, MD, USA

On several occasions my truck shuts down, basically the wheel locks and the truck loses power, and restarts by itself. Recently I was on the freeway and the engine light, oil light and traction control light came on and I lost speed, I stepped on the gas and truck was not moving, I was able to get to the shoulder and lost complete power. I did notice when I turned off the air conditioning the truck would start but as soon as I turned on the ac the same thing happened. I have had a lot of trouble with this truck since I bought it.

- Los Angeles, CA, USA

Driving at a speed of 60 mph. Car suddenly starts loosing power slowing to a complete stop with no warnings. Not overheating, not out of fuel, electrical all works. No apparent reason the switches come on and work. Engine simply will not turn over. No cranking action at all.

- Freeport, FL, USA

I filed below complaint number 11229677 and have heard nothing. So trying again. Last fall I received a letter and had a ksds sensor installed to detect and prevent engine failure. In Mar the ksds kicked in and the car was difficult to drive. Luckily my wife was only 2 miles from home. If this were to happen on the highway seems like a major hazard. Having the engine seize with the real issue is probably worse. We took the vehicle in immediately to the dealer, who gave us a loaner, then called us back the next day to say the vehicle was covered for the extended warranty and the engine would need replaced. Several weeks later we checked on when the veh would be fixed, we were told they were done with our vehicle. They did something to the wire harness and a test on the engine to say the vehicle was ok. I would like an explanation on the situation and why it is safe to drive the vehicle. 1.why did the ksds kick in and why is my vehicle ok now? 2.did they do something (disable) to prevent the ksds from kicking in again" 3.did they enhance it to better detect a more serious problem? what exactly did they do with the wire harness/ksds? 4.can you explain the engine test done that verifies my engine is ok, and for how long does this apply? 5.how quickly can the real issue happen? 6.will my car still be covered by the lifetime warranty? 7.is it safe to drive on the highway"

- Chantilly, VA, USA

On 8/1/19 while driving on a road in stamford ct, the car turned completely off. I had to slam on the brakes and attempt to stop the car. Once the car stopped, I put it in park and turned the key to the off position. I waited for 3-4 mins and then turned the car back on and it started without an issue. This was the second time that this has happened this year, the other time was about 2 weeks prior in monroe NY. In Sept 2018, the car engine was completely replaced because the engine had failed. The car turning off while driving was the first indication - it happened multiple times prior to Sept 2018, and since the dealer was unable to replicate, they deemed that nothing was wrong. In August 2018, the car turned off again while driving on the highway and did not turn on again. It had to be towed from madison, ct to stamford ct where it was determined that the engine failed. I had to wait almost a month for a new engine and now we are experiencing the same issues. With the exception of 8/1/19, every single time the car has turned off, I have been driving with my young children in the car - they are now 5 and 8. this is incredibly frightening to be on a highway and the car turn off. In 2018, I would only drive in the far right lane near the shoulder in the event that this situation would happen again. I will begin driving once again in the right lane only because I do not wish to be in an accident because of this car's continued faulty engine issues.

- Stamford, CT, USA

In motion while passing another vehicle my 2014 Kia Sorento lost acceleration. When I got back in the lane on a two lane road, with my foot on the gas the car continued to decline in speed. I was not able to accelerate to continue to pass the car at which point an oncoming car was approaching, I had to coast the car to get back into my lane and eventually off the road, very scary ordeal, with the loss of power I was not sure if I was going to be able to get out of the way of the oncoming car. Once I was able to get to a safe location off the road, the car cut off. I attempted to restart the car once, nothing, twice the car started then quickly died after another moment I again tried to start the car, it started and remained started. I was able to slowly drive under 40 to an open location, at this time a knocking sound came from the engine. I did not take the chance on driving it any longer as I did not know what was going to happen. I had to call the freeway assist to tow me off the freeway road where I sat in an open unmanned field to wait for another tow truck. The whole ordeal was very scary as I am a female and alone during this incident.

- Stockton, CA, USA

The contact owns a 2014 Kia Sorento. While driving 70 mph up a hill, the contact depressed the accelerator pedal to the floorboard; however, the vehicle started to decelerate to 40 mph or less. Also, the check engine warning indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the bearing rod inside the engine failed and the engine needed to be replaced. The vehicle was not repaired and was towed to jim shorkey Kia (located at 12900 us-30, irwin, pa 15642, (724) 241-0176) where it was diagnosed that the bearing rod inside the engine failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and provided case number: 13201482. The approximate failure mileage was 70,000.

- Jeannette, PA, USA

On several occasion's the engine would just cut out altogether while driving. A couple of times I have even smelled fuel.

- Seville, OH, USA

Last fall 2018 I received a letter and had a ksds sensor installed 28 Dec to detect and prevent engine failure. 22 Mar 2019 the ksds kicked in and the car was difficult to drive. It completely stalls then lets you accelerate a little and drive really slow. If you accelerate too much it again stalls for a few seconds. Luckily my wife was only 2 miles from home traveling ~40 on a side road (not highway). If this were to happen on the highway seems like a major hazard. Having the engine seize with the real issue is probably worse. We took the vehicle in immediately to the dealer, who gave us a loaner, then called us back the next day to say the vehicle was covered for the extended warranty and the engine would need replaced. Couple weeks later we checked on and we were told they were done with our vehicle. They did something to the wire harness and a test on the engine to say the vehicle was ok. I asked the dealer and Kia ca for the following explanation: 1.why did the ksds kick in and why is my vehicle ok now? 2.did they do something (disable) to prevent the ksds from kicking in again" 3.did they enhance it to better detect a more serious problem? what exactly did they do with the wire harness/ksds? 4.how quickly can the real issue happen? 5.will my car still be covered by the lifetime warranty? 6.is it safe to drive on the highway? got a run around and no answer. After several weeks I took the vehicle back. I won't drive on the highway, especially the wife, kids, grandkids. I found the tsb 1802W/X and 1803W/X and it indicates interference on the w/H and was replaced. So did my ksds kick in because of interference and not the real problem? regardless is it safe to drive on the highway with this ksds" whatever help you can provide would be appreciated, thanks.

- Chantilly, VA, USA

After getting an oil change in March my check engine light went on in early June. The dealership is stating that the engine will seize and there was no oil. My car did not burn or leak oil. The dealer is stating it's an open recall but Kia is denying.

- West Seneca, NY, USA

Driving on the highway my car lost power at 11pm on a Saturday nite. It would only go aporox 40mph w the the gas petal to the floor. No check lights came on until aporox a few min from home. Only the check engine light. No overheating no smoke. I took it to my mechanic who determined it was the same issue the 2.4 engine that was recalled. I have the 3.3. also the Kia mechanic said the same. Only 70000 miles on the car. Kia at this point is refusing to acknowledge this is a manufacturing issue. They have had my car for 3 weeks and as of yesterday still no answer. I even left a voice mail for sean yoon the CEO. I tried to call mr yoon yesterday but got redirected to thir consumer dept. They said it takes 2-3 days to determine a decision. So im paying for a car and a rental when they already know what the issue is. One consumer dept employee I spoke w said she hasnt had very many complaints about the 3.3. well that right there is a red flag! I just want them to do the right thing. They also tried to tell me that because im the second owner and I was past the 60000 mi service warrenty I had no coverage and the 100000 was only for first owner. Its a manufacturers defect not anything we did. We have been loyal Kia customers for over 10 years. I feel like because we didnt buy another new Kia we are being punished. This cars defect could of seriously injured a lot of people if this would of happened during a busy time of day. I know they are busy taking care of other complaints but to wait 3 weeks is a bit unnerving.

- Jeannette, PA, USA

While driving home from baltimore, all of the warning lights on my car turned on and the car started decelerating. I pulled over to the side of the highway to park the car and it would not move at all after that. I charged my phone and the car battery died as I waited for a tow truck. I got it towed to my mechanic who said it was the engine and would be covered under the recall Kia currently has. I got it towed again to Kia on the boulevard on March 20th. They lied to me and said they were working on my car only to find out March 29th they never looked at my car and had lost my key. I had to wait for them to order a new key and then send pictures to get the warranty approved. They advised me they would not give me a loaner or help with a rental but I could be reimbursed after all repairs are made. I received a voicemail April 1st saying my car was done when the warranty was not approved yet. They have repeatedly told me different lies and advised they rushed the order of my engine and it would be there by May 10th. A new engine has still not arrived for me, I called the number they gave me for Kia's "corporate office" and was advised a rush was not placed until May 15th and they still do not know when the engine will be delivered. I am in the process of buying a house and I fear I'll be spending thousands of dollars in rentals without reimbursement for who knows how long. I've already spent over $500 as a result of this. I have tried to be patient but the blatant lies and irresponsibility is baffling.

- Philadelphia, PA, USA

The engine blew after a few days when warrenty expired after a dealer sent the car home saying unless we could prove or show a maintenance history of the car they would not do warrenty work. The car was bought used so we could not provide a long repair or maintenace record of the car. However we bought a extenended warranty that was not entered correctly in the system and the car was still sent cleared as being ok to drive even though the engine blew within a few days of dealer service in offallon il.every sorrento other than this year has been recalled for engine problems so why not ours.

- Smithton, IL, USA

Lack of acceleration from a stop. When starting from a stop, the vehicle will very slowly move forward with the RPM stalling at approximately 1500 RPM and further depressing of the gas pedal fails to allow it to accelerate further. Wife had issue with trying to get on the freeway when this occurred, it was a safety issue, she was trying accelerate on the on ramp, almost hit from behind. She managed to get to the shoulder and get to the side road. After getting to destination and stopping for awhile, the car started and operated normally to get home. Back to Kia, after test drive they were able to duplicate once. There were no warning lights or failure codes. They kept car for six weeks trying to see issue again. We now have a flight recorder installed for a week recording any issues. If we see issue, we have to activate recorder by pushing a button, taking attention off of road. Wife will not drive car unless just around the block.

- Ewa Beach, HI, USA

Engine dies when driving. Rpms are at 0 when my speed will be 60 mph. I have to pull over, turn my car off then turn it back on to start the engine again. This happens 7-14 times a week. It happens in the city, country roads, going fast or slow. I am going to get in a wreck if this is not fixed.

- Katy, TX, USA

Takata recall I purchased my Kia index 2014. Immediately the paint started bubbling and then peeling around the windshield and hood. We called Kia and they said this is not covered. Also we get recalls about the engine. I never had a problem until I took it in. The first recall I got they drained the oil and took oil pan off my car. The second one not sure what they did to it but it was about. The engine. Now I have to put oil in my vehicle about once a week. The door locks don't work the keyless entry will let you in but you have to lock all your doors by walking around the vehicle. The headlights keeps, blowing. I have probably put 10 headlights in my car over the past year. Now my ABS traction control and low light for tires is on and will not go offf it amazes me that there are no open recall on thus vehicle I am sure it will not last me until I pay it off. This is the worst vehicle I have ever owned

- Fort Valley, GA, USA