10.0

really awful
Crashes / Fires:
2 / 25
Injuries / Deaths:
3 / 0
Average Mileage:
57,799 miles

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« Read the previous 20 complaints

problem #71

Mar 142019

Sorento

  • 132,000 miles
Engine fire!! while travelling down highway passenger noticed sparks left rear of car. Pulled over to check car, lifted hood engine was on fire. Driving normal rate of speed in normal conditions. No collision or accident involved. Travelling us-71 South in vernon county Missouri incident number 190140035. Fire department put fire out. Car towed to tcb towing and auto service 205 N barrett St Nevada mo 64772

- Independence, MO, USA

problem #70

Jan 012019

Sorento

  • 100,000 miles
I took the car to the Kia dealership and they tell me the engine has an oil leak. I believe their Kia sportage 2011 & 2012 were also recalled for the same issue. The car has less than 100,000 miles on it and I have owned several cars before and never had an oil leak on the engine at all. They said the repairs were going to cost over $1000 to repair. I believe this car should also be recalled due that they have a history of other models having the same problem. Thank you.

- Kannapolis, NC, USA

problem #69

Mar 132019

Sorento

  • 128,000 miles
While driving at highway speed on a 2 lane highway and going up a medium incline, a ticking noise progressively got louder over the course of about 45 seconds to a minute until there was total loss of power, almost causing a collision from a vehicle behind me. No warning lights appeared on the dash as this was happening and engine temperature was normal. Luckily there was enough shoulder and had enough momentum to pull off to the side of the road. I was unable to restart the vehicle and had to have it towed. The vehicle fell under a safety recall which was reported to have been completed October 13, 2017. I am the original owner of the vehicle.

- Vine Grove, KY, USA

problem #68

Mar 272018

Sorento

  • 136,500 miles
2014 Sorento engine was replaced 9/2017@ shawnee mission Kia per recall SC147. Before replacement, there were no catalytic converter issues. After since 3/2018, it had four (4) catalytic converter failures in ten (10) months & 4 replacements @4 different shops latest 2/2019.all shops said they failed due to extreme overheating which could also cause a fire. 3rd shop also noted 'excessive blow-by', said it's not normal for a new engine with 20,000 miles on it -- which my replacement engine should be if it was correctly replaced with a new properly functioning engine in 9/2017 (car had @140K. Then) all 4 happened while driving, twice on highway, twice on city streets. 1st time, out of town, on highway. All very dangerous sudden loss power/speed and stalling. Scary. Very stressed, not knowing when & where may happen next, with strong possibility of accident, fire, or both. Tried to talk to dealership about failures being caused by the engine replacement, but without even checking car, they said impossible. Research shows otherwise: (NHTSA, center for auto safety, a lawsuit case: 1:18-cv-02716 filed: 04/16/18 in the United States district court for the northern district of Illinois (not mine), Kia tech service bulletins... now there's a new 2/2019 recall for my car for high pressure fuel pipe, due to replacement engine work not done properly. & soul's just recalled for catalytic conv. Failure due to overheating-even though engines are different, I believe my car should be likewise recalled.Kia has history of denying wrong, & then very slowly doing ever expanding recalls. I cant afford to wait. Couldnt afford dealer prices'still,4 failures at indep shops cost me thousands in cat conv. Replacements, towing, rental cars, lost income, meals & lodging when stranded out of town& I'm still making car payments. I'm requesting reimbursement from Kia& a car thats actually safe.

- Ocala, FL, USA

problem #67

Feb 232019

Sorento

  • 62,437 miles
The contact owns a 2014 Kia Sorento. While driving 60 mph, the vehicle failed to accelerate, lost power, and the check engine indicator illuminated. The vehicle was towed to Kia of macon (3931 river place dr, macon, ga 31210, (478) 757-0077) where it was diagnosed that the engine needed to be replaced. The vehicle was repaired per NHTSA campaign number: 17V224000 (engine and engine cooling) on February 15, 2019. The manufacturer was not contacted. On a separate occasion, while driving 30 mph, the contact was alerted by other motorists that her vehicle was on fire. There were no warning indicators illuminated. There were no injuries. A police report was filed. The air bags did not deploy. The vehicle was towed to an independent tow lot. The contact called ed voyles Kia of chamblee (5647 peachtree industrial blvd, chamblee, ga 30341, 770- 232-6247). The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 62,437.

- Peach Tree Corners, GA, USA

problem #66

Feb 162019

Sorento

  • 108,000 miles
The engine became sluggish going uphill, then started naking noises, and finally stopped. It could not be restarted. The mechanic turned the engine over with a wrench, but it was very difficult. The trouble happened on a secondary road.

- Dunmore, WV, USA

problem #65

Feb 062019

Sorento

  • miles
I am a little perplexed with your judgement call Kia...I own a 2014 Kia Sorento that's as apart of your engine recall...the car 'passed' the tests ran on it to determine if a new engine was needed, only to have the engine completely cease going 50mph on a major highway in Virginia...I received a call today about an open recall on a fuel pump issue potentially causing fire...while I was aware of this situation due to the national news the issue has received I was not prepared for the supposed resolution to this issue...I was told that I needed to bring the vehicle in for inspection to determine 'if they' thought the fuel pump needed to be replaced...so, let me get this straight you want me to yet again trust people that told me my engine was completely fine when it wasn't to now tell me I don't need a new fuel pump but potentially catch fire "?" something is seriously wrong with this situation ! the fact that you are willing to put peoples safety at jeopardy is disheartening...I have zero trust that if I am told the fuel pump doesn't need to be replaced that I am safe...you need a better resolution and you need one fast....

- Fallston, MD, USA

problem #64

Jan 262019

Sorento

  • 111,000 miles
My Sorento feels like it's going to stall, especially when accelerating. It's also burning oil at an alarming rate. The oil lamp flickered once while driving on the highway. There is no obvious oil leak. I took it to the dealership and they said it needs a new engine it that it isn't covered under the 17V224 recall. I'm afraid that the engine is failing and that it is Kia's responsibility, but they are ignoring the problem

- Cedar Creek, TX, USA

problem #63

Jan 032019

Sorento

  • 55,000 miles
Ever since we took our Kia for the recall service and they "fixed it" turns out the made it worse and now the engine makes a loud rattling sound, the breaks which are new have horrible performance and the electrical issues we are having with the odometer and the transmission sensors due to the recall as well but the local Kia dealership that "fixed it" will not take a look at what they brok without us having to pay them for it we have had no accidents and it gets maintenance done on time.

- Raleigh, NC, USA

problem #62

Jan 022019

Sorento

  • miles
There is a constant burning wire/electrical smell that gets worse after it's shut off.

- Lakewood, CO, USA

problem #61

Jan 092019

Sorento

  • 36,800 miles
While driving down I75 acrossing the zilwaukee bridge two guys in a pickup, later I call my angels, tried to get me to pull over. Naturally my instinct was no. When I wouldn't, the driver started inching over towards my car to make me stop. I pushed on the brakes and there was nothing to push. When I finally stopped one guy jumped out.. pulled open my door and told me my car was on fire, pulling me out. By the time we ran towards their pickup, the car was completely engulfed in flames. I was lucky they were there or I wouldn't be here to write this.

- Lake, MI, USA

problem #60

May 122018

Sorento

  • 174,432 miles
My Kia sorrento V6 motor is going out it's been parked sence may of 2018. The lower rod bears are going out. Contacted Kia and recall is only on 4 cylinders and stated that no other complaints on V6. It's just unreal that 174,000 miles and engine going out for same thing that the recall was for. We drove to the store and I head a noice that's when I went home and check it out had it looked at by couple mechanics and told me to park it it was rod bearings sent video to Kia dealer and they confirmed what I was already told motor shot. Cost too much for me to replace motor so it's just sitting there paying on a car I cant do anything with. The cost for replacement is 7500 to 8500 that's not in my budget.

- Wright City, MO, USA

problem #59

Aug 192017

Sorento

  • 19,428 miles
Hesitates upon acceleration. Engine stalls and cuts off while driving on highway. Lack of power. Knocking noise from engine. I made repeated contact with manahawkin Kia and Kia motors America, Inc., case no. 12960528 with no results. At risk for death and serious injury.

- Tuckerton, NJ, USA

problem #58

Oct 152018

Sorento

  • 140,000 miles
Hello I bought this car last year ago I have an issue with the motor, you need to fill 2 liters on a week I need to know what's going on regard is not normal 2 by 4 liter equal 8 in a month is too much please give me more dental about it thank you so much

- Fort Worth, TX, USA

problem #57

Dec 232018

Sorento

  • 92,500 miles
While sitting in our 2014 Kia Sorento LX AWD, 2.4L 4cyclider gdi; the car was idling in our driveway when he noticed flames coming from under the hood of the car. He was bearly able to get out of the car before it was totally engulfed in flames and consequently burned till there was nothing left but the frame.

- Houston, TX, USA

problem #56

Nov 262018

Sorento

  • 119,950 miles
I have a 2014 Kia Sorento sxl 3.3 ltr V6 with 119, 952 miles on it. On 11/26/2018 after pulling in the drive way and existing the car I smelled what I believed to be an antifreeze smell.my car did not have any warning indicators on and my temperture gauge was normal. I took my car to dobbs on 11/27/2018, paid $30.95 and told it was leaking head gaskets which cost $4500-$5000 to repair. I decided to call Kia Consumer Affairs and had my car towed to a Kia dealership for diagnostics and they decided I needed a motor, the cost would be $7600. I then called Consumer Affairs back and was told by the agent she would submit a request for a goodwill repair. Kia agreed to replace my motor as the technician diagnosed, but I am responsible for labor at $140/hour for 21.4 hours. I really appreciate Kia replacing the motor, obviously due to some type of defect.wondering if there will soon be a recall on it. I've had 2 steering columns installed, alternator, lower oil pan and still a popping noise. I was told on the 4th time of complaining to dealer services, they tighten an axle nut. Well the nut must be loose again because the popping is back. Could this be a problem with the axle which has been recalled on other models"should my motor also have been a part of the motors most recently recalled. Could my strut have started leaking due to an adequate amount of corrosion substance not being applied " I replacind my struts, rotors, breaks and 4 new tires. I love my car, this is my second Kia.I am greatful, but a little disappointed about paying $3000. My 2 month old daughter passed away in her sleep on March 15. 2017 and left me with the stress of losing her, funeral cost and now this. I am a single mother; therefore money is tight. Cars similar to mine have caught on fire due to faulty motors and that is really a scary thought.

- St. Louis, MO, USA

problem #55

Nov 172018

Sorento

  • 118,118 miles
Driving at approx 70 mph on the highway the engine began making a faint knocking sound which very quickly turned into a more rapid hectic knocking sound. As I was exiting the freeway the sound continued to intensify and the engine knocking then became extremely loud almost completely disabling the vehicle on the highway. This happened very quickly leaving me very little time to react to the problem. This was due to a connecting rod bearing failure.

- Simi Valley, CA, USA

problem #54

Oct 152018

Sorento

  • miles
Engine recall my vehicle is in the dealership for the engine recall I also had to have the steering wheel replaced 2 times due to wiring or button malfunctions. Along with the usb port on the stereo. The issue happened again after the warranty coverage ended for that part and they refuse to fix it again after warranty even though it has been a known issue. The usb port comes loose constantly and will not work- they want me to buy a whole new radio to correct this. The volume button on the steering wheel has had issues in the past and now no longer works... again they want me to get a new steering wheel to correct this...

- Omaha, NE, USA

problem #53

Oct 242018

Sorento

  • 79,800 miles
My vehicle was manufactured in the Georgia plant but was not part of the 2 previous recalls, even though it was manufactured that the same time, because it has the lambda 3.3L V6 engine. After all the troubles I have had with the vehicle, locks dont unlock, engine is failing, and now there is a problem with the valves. A valve can be heard tapping in my cars engine, it sounds and feels (vibrations can be felt by hand) that it is almost certainly in bank 2 (towards front of car) almost directly below/behind the high pressure fuel pump. Now hypothetically if I were on the highway and the valve dropped, consequently punching a whole in the cylinder head, forcing oil through the whole, and igniting it, I would think that it wouldnt take more than a few moments for the flames to catch the high pressure fuel pump and very shortly after engulfing the entire engine and vehicle in flames. I am also sure their are likely many other scenarios that are possible, but with all the engine problems my vehicle has been having while still under 80K miles. This one seems pretty terrifying to me, especially with 3 young children in the back with doors that dont unlock! and of course Kia is too busy trying to twist the situation and blame consumers to even C oi nsider doing the right thing and standing behind their own products. I have hardly driven my vehicle at all since the engine started failing in June, and I believe it has always had this noise (dealership had insisted it was the gdi normal noise when I purchased the vehicle)to last week O happened to NJ price the nk oise getting louder and asked a mechanic what is could be. That mechanic stated it definately sounded like a valve.

- Manchester, NH, USA

problem #52

Jul 132018

Sorento

  • 70,000 miles
(xxxx) against ka motors 07/06/18 case # (xxxx) (waiting 15 weeks) refund due me towing and keeping my car 5 to 6 weeks $456.06. Motor recall early 2018 took in Kia shawnee mission, ks no problem, no recall, about 30 days B4 vacation. On 07/13/18 motor blew up on highway in middle of night about 4 hours form my home with 2 minor grandchildren, scared to death maneuvered to side of highway with no power, I am 70 years old and disabled, very freighting. Took Kia about 5 to 6 weeks to replace engine. I had to refile this claim 2 separate occassion7/13 & 9/13 due Kia Consumer Affairs fault. Sup albert said would refund $456.96 for the tow fee and cutting, Kia Consumer Affairs not retuning calls for over 2 weeks, vacation short and troubles getting back home.10/23 tomas sup. Said because of delays on sending check out, check would be sent by 2nd day or next day air. This did not happen, broken promised again! when I went back to get my car 4 hours away I had to pay a friend to go with me to drive my car, so I could drive the rental car back to branson, mo. I feel I am due additional compensation due to extra expensive to go back the 4 hours and 30 min to drive back to get me car, paying my friend. Highway between springfield mo and branson mo highway going up the mountian/hill. Under manufacture warranty and plus extened warratnty parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Grandview, MO, USA

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