10.0

really awful
Crashes / Fires:
2 / 25
Injuries / Deaths:
3 / 0
Average Mileage:
56,781 miles

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« Read the previous 20 complaints

problem #240

Dec 142022

Sorento

  • 144,000 miles
The contact owns a 2014 Kia Sorento. The contact stated while parking the vehicle in a driveway, black smoke was coming out of the vents of the vehicle. Once the contact exited the vehicle, flames started coming from under the hood of the vehicle causing the vehicle to burst into flames. The fire department was able to extinguish the fire and a report was filed. No one was injured. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 144,000.

- Hatfield, MA, USA

problem #239

Dec 102022

Sorento

  • miles
I was taking my daughter to school and the car stalled and died I restarted it but it wouldn-??t accelerate and I could hear rattling in my engine so it took me a minute but I got it back to my driveway. The Abs and traction control lights where on and low tire. No check engine lights or oil low. I called my friend Jeff who is a mechanic and he came and checked oil and it was a quart low and he said the motor was shot that the blow by when he took the oil cap off he stated it sounded like a wrisp pin loose in my motor I called Kia and they told me I had to have it towed they don-??t provide that service. Doesn-??t know if I am covered under warranty or not. Even though they-??ve done several recalls on my car for things to do with my engine. And yesterday when I looked my car vin # up it said I had a recall. This morning I was gonna print it out and it was gone. Which I found weird. The only people I spoke to was the mechanic where I bought my car and my mechanic friend about there being a recall on my car. So I can-??t put my vin # in on Kia-??s website it say it doesn-??t recognize it. But it recognizes it here on this site. And I-??m concerned they are trying to get out of fixing it just by the way the mechanic was talking to me. I bought my car there and I-??m still making payments. But their website doesn-??t recognize my vin and it-??s the Kia dealer I bought my vehicle from" Plus I paid $3200 For extended warranty that they state ran out 2 weeks ago. Even though I have two years of payments to go to pay my car off. Isn-??t an extended warranty suppose to begin when the manufactures warranty runs out? Not run concurrently with the manufacturer-??s"

- Bayside , TX, USA

problem #238

Dec 072022

Sorento

  • 153,007 miles
The contact owns a 2014 Kia Sorento. The contact stated while pulling out a gas station, the vehicle was making a loud clicking sound and the vehicle would not accelerate as needed. There was no warning light illuminated. The contact checked the oil level and noticed there was no oil in the engine. The vehicle was not diagnosed. The dealer was contacted and notified of the failure but offered no assistance. The manufacturer was contacted and referred the contact to the NHTSA hotline to file a complaint. The failure mileage was 153,007.

- Eufaula, AL, USA

problem #237

Nov 172022

Sorento

  • miles
While over taking a tractor the engine looses power with most dash lights going on, I pull over and turn the car off, and finally the car would not start.

- High Point, NC, USA

problem #236

Oct 272022

Sorento

  • miles
Car infotainment center reported a possible engine condition, the next day we brought into dealership fir a full diagnostic of engine, they said it was just low on fluids, after filling up with fluids we left. The next morning, engine seized in middle of road.

- San Diego, CA, USA

problem #235

Nov 042022

Sorento

  • miles
My check engine light is still on after having my thermostat and gasket replaced for the engine cooling system. My mechanic looked up the information online and saw that there is a recall for this issue for 2014 Kia Sorentos. When I called my local dealership they said the recall does not cover my VIN number. It would seem that recall reference # 17V224000 needs to be extended. Thank you.

- Forsyth, GA, USA

problem #234

Oct 082022

Sorento

  • miles
The contact owns a 2014 Kia Sorento. The contact stated 35 MPH the contact heard knocking noising from the vehicle, the contact felt an explosion coming from under the vehicle and a black cloud came from under the vehicle and no warning light illuminated. The contact was able to pull over and examined the vehicle and saw apart of piston coming out the vehicle. The vehicle was towed to the dealer, and they stated that the vehicle needed a new engine. The vehicle was not repaired. The manufacturer was contacted, and they stated that the vehicle was not under the recall NHTSA Campaign Number: 17V224000 (ENGINE AND ENGINE COOLING). The failure mileage 111,000.

- Waynesboro, VA, USA

problem #233

Feb 042022

Sorento

  • miles
On 2/4/2022 a member of my family was driving the vehicle and the vehicle started making knocking sounds without any warming lights so the car was immediately pulled over. The car was then towed to Homestead auto in Eagan, MN and they told us that the oil pressure switch failed and all of the oil drained out of the car and the engine needed to be replaced. The Kia dealership in Bloomington MN was contacted via phone and they did not have an engine and would not be able to get one for 2-3 months. I then called other auto part and repair places to find an engine and a reasonable bid for the service to replace the engine. The engine was replaced on 2/25/22 by ATR Repair. In April we received a letter from Kia stating that Kia was extending the New Vehicle Limited Warranty coverage for repairs that may be necessary to address an Oil Pressure Switch leak in 2014-2018 MY Sorento vehicles from 5 years/60,000 miles to 15 years/150,000 miles. We then submitted all of the invoices, inspection notes form the Kia dealership in Inver Grove Heights, and credit card statements proving payment to Kia with a claim request for reimbursement for the engine replacement in the amount of $8,519. The request was denied in August. Not only is the situation of the oil draining out of the car without warning extremely dangerous, the financial impact to our family is also significant and unjust.

- Eagan, MN, USA

problem #232

Sep 072022

Sorento

  • miles
Driving through town on the way to take my daughter to school, the car suddenly lost power without warning. The engine seized and the car would no longer accelerate. There were no warning lights on the dash. The engine light came on after I was able to pull the car into a parking lot.

- Clemmons, NC, USA

problem #231

Aug 102022

Sorento

  • miles
My Kia Sorento while parked in front of house caught fire and burned, Total loss.

- Tacoma, WA, USA

problem #230

Aug 242022

Sorento

  • miles
I was driving and my car started acting like it was stalling out. I pulled over and put it in park and turned off the engine. I tried to restart, didnt restart. Let it sit a minute, and tried to restart again, it did. I drove straight back home about 2 miles away and didn't drive it further. There were no indicator lights on, so we had no idea what had just happened. My husband checked the oil, everything was ok. Drove it a few days later, was driving around just fine for about 30 minutes, then the same thing happened, I heard a clanking/stalling noise coming from the engine, and it was stalling out. Thankfully, I was able to pull over to a residential street and had to get it towed to my mechanic. Again, NO senor lights were on. My mechanic looked at it, and was baffled, because he said basically my engine is shot. I have always maintained my vehicle with oil changes, and tune-ups, and everything else, there were no indicator lights telling me something was wrong. I am completely upset and baffled at how my motor just stops working for no reason at all!

- Rochester, NY, USA

problem #229

Aug 262022

Sorento

  • miles
Use-??s oil one quart every 1000 miles or less. 124.000 miles no smoke or leaks. Kia knows about it but no recall.

- Mocksville, NC, USA

problem #228

Oct 012021

Sorento

  • miles
The oil in my car is disappearing biweekly. I have to fill my car up with oil almost every two week or it will make a horrible grinding noise in the engine. The oil isn-??t leaking any where and I don-??t think it-??s burning because I don-??t smell it when the car is running. I took it to my dealership where I get my oil changed they said they don-??t know what the problem is and if I wanted it to be checked they were gonna charge me $700+ just to look and see why it-??s disappearing. They then proceeded to tell me to let all of the oil drain and run the car until it dies and then put oil in it before it gets towed. This is a huge safety hazard because I have done some research and people who unknowingly had the same problem, had their engine catch on fire or their car would seize on them. I travel a lot and that would be a major hazard for people around me if my car were to catch fire or seize on the highway. There are no warning labels that will pop up to notify me my oil is low the grinding noise I hear in my engine is the only thing that lets me know I need to fill my car back up with oil. The oil disappearing started in October 2021 I have gone to two different mechanics and they told me they don-??t know what is wrong unless they take apart the whole engine. I feel with as many people as I have read online about having the same issue there should be a way to know what is wrong without having to take apart the whole engine. I would opt to get a new car, but I am a college student and am currently paying on student loans so a new car is not an option right now for me.

- Jonesborough , TN, USA

problem #227

Jul 132022

Sorento

  • miles
We have 2014 Kia Sorento SLX V6 GDI with 110,000 miles. My daughter was driving and suddenly, the engine started to-make some noise and the Kia broke down and stopped in the middle of a busy highway. She was able to coast to the side of the road and the engined died. The engine starts but there is many clicking noises inside the engine. My mechanic says the engine failed and the car needs a new engine. I asked the Kia NJ dealer and they said the recall is only for the 4 cylinders, and that my car is not covered. The dealer said they'll fix it for $7,000. What a scam!! As I read all the complaints, our Kia V6 engine had that same issues everyone is complaining about. There are many complains with the V6 engine around 100k miles, not just the 4 cylinder. Why didnt the settlement include ALL engines that fail for the same reason, bad manufacturing. What can we do have Kia take this issue seriously" How can I force Kia to replace the bad engines? What can I do ?"

- Budd Lake, NJ, USA

problem #226

Jul 012021

Sorento

  • miles
Was driving down the road and my car started to make a weird nise then just shut off. Was ot able to get it to run after.

- Kenton, OH, USA

problem #225

Jul 282022

Sorento

  • miles
My son was driving, heard a knocking noise. The engine ceased and he lost steering. Luckily he avoided an accident. A recall is out on 2014 Kia Sorento with 2.4L engines. My car is a 3.3L DOHC 24v. No recall but plenty of complaints. My mechanic told me I need a new engine. i left a message with Battleground Kia last week with no response. The engine and power steering lights were on after the incident

- Greensboro, NC, USA

problem #224

Jan 012018

Sorento

  • miles
Bought this vehicle on 10/18/2017 it had 93,675 miles on it. As soon as it reached 100K it began to burn oil extremely quickly!!! It needs a new Engine, which KIA should have to replace!!!

- Antioch, TN, USA

problem #223

Jan 292022

Sorento

  • 140,000 miles
The contact owns a 2014 Kia Sorento. The contact stated upon starting the vehicle and depressing the accelerator pedal, the engine emitted abnormal rattling sounds. The contact noticed smoke coming out of the exhaust. There was no warning light illuminated. The contact stated upon verifying the engine oil level, he noticed that it was significantly low. The contact refilled oil in the vehicle. However, the oil level was significantly lower two days later. The contact was able to drive the vehicle. However, the failure had been reoccurring and the vehicle was overheating. The contact an independent mechanic diagnosed that oil was leaking through the engine and out of the exhaust pipe. The contact diagnosed that the failure was associated to Kia Technical Service Bulletin Number: SC147. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 140,000.

- Bastrop, LA, USA

problem #222

Jul 252022

Sorento

  • 51,000 miles
The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed, the oil warning light illuminated. Additionally, the vehicle consumed an excessive amount of engine oil. The contact stated that 3 quarts of oil needed to be added every 500 miles. The vehicle was taken to the dealer; however, the dealer could not duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.

- San Tan Valley, AA, USA

problem #221

Mar 092022

Sorento

  • miles
Total engine failed at 105000 miles. Rod Bearing Failure is what was the diagnosis. We were complaining since 38000 miles of the engine not sounding right and each time a technician certified by Kia told us that nothing was wrong. It seized up while after a brief stop on the side of a road. Kid and wife were in the car and were able to coast it back to the side of the road out of traffic. Total engine replacement is required and this same type of issue is on the 4 cylinder model of this engine that has been recalled, but not 6 cylinder model.

- Portland, OR, USA

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