10.0

really awful
Crashes / Fires:
2 / 25
Injuries / Deaths:
3 / 0
Average Mileage:
56,781 miles

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« Read the previous 20 complaints

problem #220

Jul 162022

Sorento

  • miles
wasnt notified about recall of hecu til 3 days ago.had Engine replaced due to recall.now my catalytic converters are shot and they want me to pay for them.with all the recalls on parts it was there stuff that caused problems

- Climax, MI, USA

problem #219

Jul 152022

Sorento

  • miles
This vehicle has a GDI motor which causes the oil to burn.

- West Columbia, SC, USA

problem #218

Jun 272022

Sorento

  • miles
1.engine top end knock worn components, oil consumption, loss of power, dies at idle, it is available for inspection the issue is being inspected by an independent service center. no warning icons were present at failure or prior to failure, all fluids were at operating levels. unit had to be retrieved and towed 90 miles to repair facility. 2. brake lights intermittent bulbs have been replaced multiple times sockets are scorched unit has been to dealer multiple times for this issue without lasting resolution.

- Bend , OR, USA

problem #217

Jun 102022

Sorento

  • miles
My wife started to drive the car to lunch and it began to hesitate, jump and lurch. Inspection by a licensed mechanic revealed that the connecting rod in cylinder four came apart and the piston cracked the engine block. This is the same 3.3L V6 engine that Kia has numerous recalls on, affecting over 600,000 vehicles. Although our particular VIN is not listed, I feel this is related to the problems associated with this engine.

- Catonsville, MD, USA

problem #216

May 152022

Sorento

  • 140,000 miles
The contact owns a 2014 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The failure nearly caused a collision. The vehicle was towed to the dealer where it was diagnosed with engine failure. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

- Sugar Land, TX, USA

problem #215

May 022022

Sorento

  • 124,000 miles
The contact owned a 2014 Kia Sorento. The contact stated that while operating the vehicle a fuel odor was present inside the cabin. Days later while the vehicle was parked with the engine idling smoke and flames were present coming from the engine compartment. The fire department was called to the scene and extinguished the flames. During the incident, the vehicle was destroyed. The cause of the failure was not determined. A police report was taken at the scene and the vehicle was towed away. The manufacturer was not notified of the failure. The contact indicated the vehicle was previously serviced under a recall in which the engine was replaced. No further information was available. The failure mileage was 124,000.

- Bear, DE, USA

problem #214

May 172022

Sorento

  • miles
Driving around 55mph motor locked up pulled over to side of road motor would not turn over

- Mount Zion, WV, USA

problem #213

May 122022

Sorento

  • miles
We purchased the 2014 kia sorento from a private party on May 12, 2022 and had driven it less than an hour on the highway with the cruise control set when a chirping sound came from the engine, followed by a sound like that of a tiny machine gun and then a big BOOM that shook the entire car. The person following me lost sight of the car because of the huge cloud of amoke making visibility impossible and we almost caused an accident. I do not know if the engine had been replaced as part of the recall but we paid $7500 for the vehicle we drove less than an hour and narrowly missed causing an accident.

- Stevens Point, WI, USA

problem #212

May 102022

Sorento

  • miles
Kia Sorento SX Limited 2014 All maintenance done on time/early at Kia dealerships throughout history of ownership. Engine light came on with odd sounds. Took in immediately for repair to the Kia dealership. We have been informed that oil is leaking throughout engine system and cooling system which has also put wear and damage on the transmission. This causes a safety issue because it could cause a fire when driving. Upon further review many of the 2014 Sorentos have had this same issue with low mileage and have ended up catching fire. There was no warning or signs of anything going wrong it just happened. The light and sounds started the next day it was taken in and there was nothing we could do. We are having to sell the vehicle for parts so we can get a new vehicle. Service report is available.

- Everett, WA, USA

problem #211

Jan 042022

Sorento

  • miles
Although no warning light, we heard a slight knock with the engine over the course of a couple days, intermittently. Called the dealer to schedule appointment. Very next day knocking significantly louder and undriveable, so had towed. Engine now needs to be replaced at 135,000 miles. Not covering because oil changes done outside of dealership.

- Bowdoin, ME, USA

problem #210

Feb 152022

Sorento

  • miles
On 2/15/22, I accelerated to pass another car while driving home from work. As soon as I accelerated, my car stopped running. I coasted to the next turnoff from a busy street (about 1 block) and stopped at the curb in a residential area. The control panel/dashboard was completely dark, then suddenly lit up again. I tried to start the car but couldn't because I was unable to depress the brake. I waited a few minutes and tried again and a small amount of smoke came out from under the hood. In a minute that went away. At this time, I was very near my house and walked home. When I got there I called the Kia dealership (local) and described what happened. They asked if there had been a 'check engine' or other warning message before this happened and I told them there had not been. I said I guess I would have to have the car towed in to them to see what was wrong. I was told they would call back. While waiting for someone to call back, I walked back to my car. (All of this took less than 10 - 12 minutes.) As I turned the corner I saw police cars and a firetruck where my car was parked. The fire had been put out and there was only a shell of the car left; the entire motor and everything inside was destroyed. Later, my insurance company declared it a total loss. A neighbor saw flames and had called the fire department. There was some damage to the neighbor's yard - grass and shrubbery. The police called a wrecking service to tow the car. It was later picked up by my insurance co. No one was injured, thankfully; but I can only imagine what would have happened if I had made it home and parked in my garage. The local Kia dealership never called back. I called a week or so after this happened and was told they would have someone call me and no one called (again).

- Lubbock, TX, USA

problem #209

Mar 102022

Sorento

  • 105,000 miles
The contact owns a 2014 Kia Sorento. The contact stated that while his wife was driving and had come to a complete stop, the vehicle stalled upon depression of the accelerator pedal. There was no warning light illuminated. His wife was able to restart the vehicle and pull off to the side of the roadway. The contact was called to the scene, where he was unable to restart the vehicle. Due to the failure, the contact had the vehicle towed to a dealer where the vehicle was diagnosed with engine failure. The manufacturer was notified of the failure and a claim was filed; the claim was later denied. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 105,000.

- Portland, OR, USA

problem #208

Apr 012022

Sorento

  • miles
I purchased a 2014 Kia Sorento on March 15, 2022. On April 1, 2022, after 2 weeks of normal driving, I was driving the car to the Kia dealership for them to inspect the smell of gasoline fumes, and suddenly, the oil light and engine light turned on, so I pulled over. I saw smoke coming out of the engine so I ran out. Then flames appeared and engulfed the vehicle while I waited for firefighters to arrive. Luckily, no one was hurt. Insurance is currently investigating the cause.

- Nashville, TN, USA

problem #207

Dec 152021

Sorento

  • miles
104K miles and motor seized up. Engine oil is fine, all fluids and proper maintenance done. Motor begins ticking as soon as the car is put in drive. Per mechanic the motor is getting ready to blow. I expected more from this vehicle as it has been very properly maintained. No fluids leaked, just lost power and started the moaning and clicking noise.

- Kansas City, MO, USA

problem #206

Mar 312022

Sorento 6-cyl

  • 125,000 miles
The contact owns a 2014 Kia Sorento. The contact stated while driving 40 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and was informed that the engine bearing needing to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. Upon investigation, the contact associated the failure with 17V224000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000. Consumer was unable to find a dealership to evaluate my engine and determine the source of failure. They have so many KIAs to assess and they have all said they are taking no more vehicles. Consumer did receive a limited warranty extension letter (on 7April22) to 150,000 miles for the oil pressure switch leaking. Vehicle has been losing oil for quite a while now.

- North Andover, MA, USA

problem #205

Apr 022022

Sorento

  • miles
Engine issues like all the others reported but they state no issues per my vin which the issue so am having is the same as all those other engine issues of same make and years

- Fargo, ND, USA

problem #204

Dec 012021

Sorento

  • miles
03/23/2022 11:06:18 3/23 Yes, I still have concerns and I have told Kia numerous times to email or text me but instead they conveniently call while I'm at work 7am-4pm so I can't answer the phone. Due to the continuous oil burning issue that Kia refuses to fix or address eventhough I have agreed to pay, the mechanic now says there's a knock sensor issue which makes it unsafe to drive. I have reached out to Kia for months now, with still no resolution in sight.. If this case is above your pay grade or administrative power, please direct my case to someone who can assist in a speedy and competent manner. A very disappointed customer. 03/15/2022 12:24:02 3/14, 5th message- car needed to be taken to Goodyear due the following:This is the recall (see attachment) that hasn't been fixed on my Kia Sorento yet which can cause other issues - knock sensor such as the ones (stalling) 3/13. 03/13/2022 18:03:52 4th message 3/13/2022 Interesting never received a Thursday or second call from rep Ronee as promised in a previous email. My senior citizen 2 time cancer survivor mom attempted to drive my car to return it to me in Vegas when an hour out of Tucson it stalled as oil light came on. Previously Royal Kia had promised to put extra oil in car so if this happened again, oil could be put in, no oil was in car. Everyone associated with Kia in this case has consistently been inconsistent not fulfilling promises made, plus me and my family just continued to be in convenience by Kia. Demanding a 1000 mileage a month oil consumption test during a pandemic when I work in North Vegas before service is ridulous, unrealistic, and unsafe. Transparency and assistance would be appreciated, but due to Kia's prior action and incompetence, I'm not hopeful. When calling, usually businesses leave a voice-mail, I have no such record from you. Not a satisfied customer. Pics of docs at https://photos.app.goo.gl/YauPabwvPoXzs7z87

- Las Vegas, NV, USA

problem #203

Mar 162022

Sorento

  • 110,000 miles
The contact owns a 2014 Kia Sorento. The contact stated while stopping at a red light the vehicle stalled without warning. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was no oil in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 110,000.

- Milwaukee, WI, USA

problem #202

Mar 102022

Sorento

  • 93,000 miles
The contact owns a 2014 Kia Sorento. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 20V519000 (Service Brakes, Hydraulic) however, while driving 25 MPH and attempting to make a U-turn, the vehicle stalled inadvertently. There were no warning lights illuminated. The contact was unable to restart the vehicle. The contact pushed the vehicle to the side of the road with the assistance of a bystander. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was then towed to the dealer who diagnosed that the engine needed to be replaced. The dealer sent a claim to the manufacturer and was awaiting a response. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 93,000.

- Tampa, FL, USA

problem #201

Jan 042022

Sorento

  • miles
While pulling into my driveway, my car completely died. Shut off and steering wheel stiffened. Was able to restart it and it presented a check engine light and a knocking noise. Took it to Kia dealership and was told the engine needed to be replaced. I was quoted $15,000 for a new engine/9,000 for used. This repair is not covered in the Kia engine settlement. Vehicle is up to date on maintenance and have proof of prior maintenance. Car was brought into a mechanic within days of the knocking noise and check engine light and now it is not drive-able for fear of engine fire or explosion.

- Linden, NC, USA

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