Pearl white paint is peeling from vehicle from above windshield and along frame.

- Simpsonville , SC, USA

While driving car at normal speeds under normal conditions, ball bearing and connecting rod blew through engine creating a large hole in bottom of engine block, thus, causing entire engine to be blown. There is only 139k miles on vehicle. There is a safety recall for this very reaon on CERTAIN 2014 Kia Sorrentos. That recall is 17V224000. Upon calling Kia customer service, they claimed my vehicle was exempt frim this recall, however, this very issue happened to my well-maintained vehicle.

- Madison, NC, USA

Engine locked up while driving on expressway. Car would not accelerate and became very difficult to control. One of the recalls stated that "bearings could slip and cause engine to seize up." Driver was able to safely get the car back, but car is disabled. Airport Kia, in Naples, FL where the car was purchased, was notified of the problem and the recall for this specific problem, but have been unwilling to help. If she was unable to control the car, could have killed herself or other drivers. Car has not been inspected because Kia dealership said she must have the car towed to dealership. On a recall problem, dealership should be responsible for the tow, but I feel they are bullying her because she is a 16 year old girl. This happened with no warning.

- Fort Myers, FL, USA

Recall notices have been sent to us regarding possible airbag deployment, electrical issues, and now HECU controls and the ABS system. Each time we get a notice, we contact the Kia dealerships in our area for repairs. Every time we have tried to bring in our vehicle for safety recall repairs, the dealership has made it impossible to do so. For example, when we called to make an appointment for one recall notice, we were told that no action was needed unless we heard a loud banging noise coming from the engine. We stated that we heard weird noises but not a loud banging. We were told that the dealership cannot do repairs unless we show evidence of the banging. Also, there have been electrical problems with the car since we bought it -?" the buttons malfunction, the airbag light is always on, etc. This was not regarded as evidence of need for repairs. For another recall notice, we were told that the repairs could not be completed because they didn't have the parts. We received the Safety Recall Number 21V331 on Friday July 17 and have tried repeatedly to contact Kia of Cerritos in order to make an appointment for repairs. The dealership does not answer their phones in the service department. At 2:30 July 19, I got through to someone in the service department. He said he would make an appointment to complete recall repairs but instead put us on hold and transferred us to a full voicemail box. We are very worried about the safety of our Kia Sorrento. This is our family car. Given the ongoing recalls and history of Kia failing to provide safety repairs, I think this may qualify for the Lemon Law. This recall notice indicates that an engine fire may occur. The airbag light is continuously on. I am concerned for the safety of my family. We do not feel safe. I have contacted KIA Consumer Assistance Center and opened a Case #14271977 but they have failed to reply.

- Long Beach, CA, USA

Kia refused to issue a recall for a known problem & refuses to fix vehicle & reimburse for unnecessary repair costs--have contacted their consumer center many times but they will not address problem--below is initial complaint I made on 06-09-2021, the first of many & all ignored to date: 06/09/2021 06:45:06 I have unnecessarily spent about $1000 replacing original factory equipment that was not faulty/not the problem all because you knew about the problems on the 2014-15 Sorentos but chose not to issue a recall to correct (as told by Master Tech at the local dealership)! Labor & parts bought/replaced: alternator, starter, relays. A few mths ago vehicle would start up fine on 1st drive of the day but after 1st stop of the day (as little as 5 mins!)vehicle would not even attempt to start up again! This happened multiple times & I found myself stranded in an essentially still new vehicle (note low miles for a 7 yr old vehicle)! All in all I replaced the above mentioned parts but problem continued so finally took it in to dealership for diagnosis, which they found no codes or problems! A service mgr mentioned that Nissan had similar problems (but they issued recalls unlike Kia!) where the frequencies would interact/interfere with those of neon stop lights"?? Cars would simply shut down on the road/busy intersections--danger!!! I noticed that this happened most when I am at my mail center which is close to a medical clinic & at the bank--both of which have high frequency medical equipment/security systems??" I am a disabled vet on a fixed income & to have spent money unnecessarily when YOU KNEW OF THE PROBLEM & REFUSED TO ISSUE A RECALL you are liable to reimburse me in full for all the money I am out & the emotional/physical distress caused by your product & decisions! FIX MY CAR!

- Shreveport, LA, USA

Upon driving home from a family road trip, I was flagged down on the highway by a fellow driver saying my car was on fire from under the passenger backseat. There were no warning lights or alarms from the inside of the car, or on the dash. I pulled over and the fire engulfed the engine and soon the whole car. It burnt down to the frame, with absolutely nothing left inside but twisted metal. It was deemed a total loss. The fire inspector and police on the scene believe there was an issue with the electrical system that caused the fire. There is a report available with the Florida Highway Patrol. There are NO active recalls for the vehicle, but I was told by Kia there have been several fires in their 2014 models, including some when the vehicles weren't even on. The car was deemed a total loss and has been released to the insurance inspector and has over $14000 in damages to repair. It will not be repaired. My mother was in the front passenger seat, and my 6 year old son was in the passenger backseat, above where the fire began. Thankfully, we are all uninjured, but there is lasting mental trauma on all three of us.

- El Rito, NM, USA

The contact's fiancé owns a 2014 Kia Sorento. The contact stated the vehicle engine had been misfiring and the brake fluid had been leaking onto the fuse block. The vehicle was taken to the dealer, where they had replaced the spark plugs however, the failure continued. The vehicle was taken back to the dealer where it was diagnosed with the fuse box and power relay control was needing to be replaced. The manufacturer was made aware of the failure but did not provide any assistance as a case was opened. The vehicle was not repaired due to the fact that the contact would be responsible for the repair cost. The approximate failure mileage was 126,000.

- Hamilton, MT, USA

After recall repairs their were no warning lights showing and diagnostics always came back clear. Car overheated in RED Hot with no engine alarms or anything. Mechanic stated it-??s blown head gaskets

- Richmond, VA, USA

The car started to smoke and stopped running. The engine has a whole in it. The 2014 4 cyclinders have a recall. Mine is a V6. Surprisingly, a similar situation just occurred with my co-worker's 2014 V6 Sorento as well.

- New Franken, WI, USA

The contact owns a 2014 Kia Sorento. The contact stated while driving various speeds, the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to price Kia (1390 richmond rd, charlottesville, va 22911) where it was diagnosed with the rod bearings needing to be replaced. The vehicle was not yet repaired. The contact related the failure to NHTSA campaign number: 17V224000 (engine and engine cooling). The manufacturer was informed of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 146,000.

- New Canton, VA, USA

One day I heard a clicking while driving 65 on the highway. When I pulled into town and slowed down it stopped. I had to stop at a stop sign and when I started to go I heard the clicking again. A couple of days later I was on the highway again going 65, my engine reduced power and my check engine light came on and was blinking. When I stopped the vehicle at the stop sign and started to go so I could pull out of traffic it had a hard time getting power to go. I had to have the vehicle towed to the dealership. I am waiting to hear back from then to figure out the issue, but from what I am reading online, it seems Kia has alot of engine issues. Fingers crossed its under warranty and it can be fixed as I just spent $3000 6 months ago for a new strut and an entire exhaust system. I only have $129,000 on this vehicle. Very disappointing.

- Oskaloosa, KS, USA

The contact owns a 2014 Kia Sorento. The contact stated that while the vehicle was idling, the vehicle stalled without warning. The contact shifted to park and restarted the vehicle. The vehicle was not taken to the dealer nor an independent mechanic to be diagnosed or repaired. The manufacturer was informed of the failure. The contact was informed that the VIN was not under a recall. The approximate failure mileage was 72,000.

- Davie, FL, USA

The contact's wife owns a 2014 Kia Sorento. The contact stated while driving approximately 35 mph, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted. The vehicle was taken to enterprise Kia (1509 E. park ave, enterprise, al 36330, (334)417-4444) to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall.. the failure mileage was approximately 134,000.

- Dothan, AL, USA

2.4L engine started using oil at 100,000miles and replaced PCV valve and no change. Engine now at 120,000 miles uses more oil. This occurred under normal driving conditions. It now uses 3 quarts between oil changes.

- Winona, MN, USA

I've only had my 2014 Kia Sorento for a year, from 2020-2021. I've noticed these problems in the beginning and assumed they would work itself out because the dealer mentioned that the conditions were minor but they only progressed. I'm putting oil in this vehicle every three to four days because the oil stick is clean ( indicating no oil). The engine light has always been on. I've taken it to several mechanics, including the mechanic that works directly with the dealership in which I purchased this vehicle. The engine light will come back and whenever it started to blink it would cause my vehicle to jerk excessively and forcefully while driving on the interstate and main highways each time causing the speed to decrease. Same thing with the airbag indicator light, it's always been on and I was told to ignore it. And the driver seat does not move, I was told a simple small green fuse (30) would fix that and I purchased several and each time the mechanic would insert one of the fuses, you could hear a pop. I was told not to touch it or it could start a fire (the fuse box area). As of today (April 20, 2021) my 2014 Kia Sorento still have these dangerous issues. Very dangerous and something is definitely not right under the hood.

- Hickory, NC, USA

The contact owns a 2014 Kia Sorento. The contact stated while driving 55 mph, the contact heard a loud sound and saw smoke coming from the rear of the vehicle. The contact stated no warning light was illuminated. The vehicle was taken to Kia chula vista (540 auto park dr, chula vista, ca 91911) where it was diagnosed with the engine needing to be replaced. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000. The VIN was not available. The consumer stated during the initial inspection there was a hole in the powertrain.

- San Diego, CA, USA

My Sorento has started burning oil. It makes a terrible noise when running. Sometimes the lights for my backup camera doesn't work nor my radio. Sometimes the radio if on, station can't be changed. It is like it is in a frozen mode.

- Garner, NC, USA

I was driving going about 45 to 48 mph on a main road with traffice flowing faster than me and my car just shut off. The dash board lights all lid up. It was a scary moment for me as when I noticed and tried to break a little the brakes were locked and I couldn't break. I had to let the car roll until it came to complete stop. When it came to complete stop I turned the key and then I tried to restart the car and it would not restart it just did a clicking noise. The engine sounded horrible as it smelled burning and grinding metal pieces were heard. I have taken my car several times to the Kia dealership becuase my engine light would turn on and off or sometimes just flash and wouldn't come back on. All Kia said that it was the map sensor that needed to be replaced that was June 18, 2019, and now my car just won't start.

- Resident, FL, USA

Engine is failing and burning excessive oil, need oil change every 1K miles. Currently complying with oil consumption testing, however sensors are going on and I believe its due to excessive heat emitting from the engine. Service advisor submitted a goodwill claim for the ABS, traction control, tire pressure & E-brake sensors and Kia denied it. I just paid off my car, which is in great condition, and never had these issues. Kia just keeps doing oil changes and telling me to return every 1K miles. Also having ac issues, I recently found out my suction hose was leaking and had to replace it, after paying $160 for ac diagnosis. Broke down and paid $471 (originally $541 before discount) for a plastic hose and was told it would take 2-3 days to get here. About 27 days later, the part finally comes in, while my car happened to be at the dealership for a week unexpectedly. After getting 2 oil changes $140 in one month and driving for the first 1K miles after starting the oil testing, I went in at 8:30am to get an inspection on 3/15/21. I was informed that they would need to keep my car, and had to wound up getting a rental car. Another $239 I don't have. I then had to pay for labor and freon $286. After all the waiting and trouble I went through, suffering with no ac in fl, and spending a total of $1,296; they tell me after installing the part my ac compressor is bad and it would cost $905. So I still don't have ac! at this point, the engine needs to be replaced, I would like to be reimbursed for rental expenses while doing the oil testing, future rental/loaner accommodation because I know they will keep my car again, and assistance with the compressor and sensors. Being I paid for an overpriced hose, and the engine is failing. Now since last oil test, gas gauge does not match electronic range reading. Not sure if gas is full or not. When seatbelt dings speed gauge jumps.

- Orlando, FL, USA

Engine locked 12/24/19. Engine and parts has since been discontinued which has made it impossible to fix. My Sorento is still in the shop til this day. There's currently a recall on smaller Kia Sorento engines, however, not mine yet.

- Wilmington, NC, USA