10.0

really awful
Crashes / Fires:
1 / 7
Injuries / Deaths:
5 / 0
Average Mileage:
32,897 miles

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« Read the previous 20 complaints

problem #9

Dec 132017

Sorento

  • 69,000 miles
The car is moving proceeds to come to a crawl and stop I have a video and the dealership is clueless. This has happened multiple times

- Kissimmee, FL, USA

problem #8

Oct 252017

Sorento

  • 60,000 miles
The rear hatch door will not open.

- Hartland, WI, USA

problem #7

Oct 082017

Sorento

  • 58,000 miles
Had some rain come through, I got in my car and noticed that the seats were damp and the dashboard was damp as well. So I did a little investigation, looked on top my roof, and it appeared that part of thepanaramic sunroof was shattered. I haven't had any rocks hit my car, I literally drive my car from home to work. I haven't had this car more than 3 months it is in great condition with all the dings and whistles so to speak and only 58,000 miles on it. I bought it used. I would love to know how on earth this could shatter out of no where? I just had to pay a $500 dollar deductible, for something I didn't cause to my car. I am glad the whole thing didn't shatter with me and my child in the car.

- Alabaster, AL, USA

problem #6

Aug 242016

Sorento

  • miles
Airbag safety indicator light remains on with passenger sitting on the seat: At 80,000 miles I started having problems with my passenger airbag safety indicator light. When the seat is occupied, the warning airbag light, comes on and remains on. I contacted Kia and was told it was no longer under warranty. This happened at first for a long period of time, and now it appears to be happening intermittently. Short in the electrical system. Since 60,000 miles I have had a short in the elecrical system of my vehicle. I have taken it to 2 different places to have it investigated and neither mechanic could trace the cause of the short. I have had blown fuses, non-working headlamps, front and back. No one could find the short. I keep spare fuses with me at all times now, and 100% of the time, the right rear brake light is not operational. I contacted Kia car pros in carson, California and they told me that any warranty coverage had expired at 60,000 miles. Defective auto locks my right rear passenger door will no longer open and will no longer permit ingress or egress into the back seat. The key fob will turn the locks to the open position but you still cannot open the door under any circumstances. Periodically, the door locks will go crazy and make up and down movements while the car is being driven. Occasionally, the right front passenger door will lock and not open, but then it opens. Now the right rear passenger door is permanently stuck in the locked position. Kia car pros always finds some excuse for not repairing the door under warranty. I believe it is defective and they should bear the expenses.

- Torrance, CA, USA

problem #5

Jul 172017

Sorento

  • 16,800 miles
9/15/15- brought in for misfiring and rough idling to lupient Kia brooklyn park, mn. 11/19/15 - brought in for rough idling and engine stalling while driving to lupient. Cleaned engine grounds. 12/30/15 - lupient - brought in for misfires and cel on; replaced injector and computer. 7/13/16 - lupient - brought in cel on, starts hard, idles rough; replaced injector (same injector); 8/18/16 - lupient - towed in - won't start cel on; repair pin tension; 8/17/16 lupient - was in for the same problem and was told that I didn't put the gas cap on tight enough. 1/11/17 - lupient - towed in would not start; lights and horn were flashing. Towed from home driveway. Was told it was the key fob battery. 6/12/17 - barnet Kia - towed in; car stalled and would not restart. Stalled at red stop light left turn lane. Could not replicate the problem and care started up on 6/14/17 fine. Told to come get my car. 7/17/17 - barnet Kia - vehicle towed; stalled at red stop light left turn lane. Have no idea what is going to happen because no one is contacting me from Kia.

- Fridley, MN, USA

problem #4

Jan 052017

Sorento

  • 49,000 miles
January 5, 2017, I was on a 2 lane highway in Washington headed home from a day of shopping and medical appointments. I was 3 exits from my home when I head a loud bang like a gun shot. I swerved because I thought it was a tire or my windshield. Before I could pull off of the highway I heard and saw that the cloth cover over my sunroof was shaking and slapping against the wind. I pulled off the highway and checked my sun roof. My sun roof exploded! there was not a car in front of me or next to me and I know nothing had hit it. My sun roof randomly exploded! I drove straight to the Kia dealership. The technician tried to tell me and show me where he said a rock had hit it. He stuck his pen into a starburst and tried to tell me that a rock had hit me.

- Port Orchard, WA, USA

problem #3

Dec 192015

Sorento

  • 36,000 miles
I drove my Kia to the end of the driveway to get the mail. Upon shutting the door, my rear windshield exploded outward. I contacted Kia and spoke with jose and was given a case number. I was instructed to take it to a Kia dealership so they could determine if the windshield was defective. My husband took it to spitzer Kia and after waiting 4 hours was told they wouldn't cover it. Shawn was the mechanic that looked at the windshield and took pictures. Pictures were sent to steven rupert, field technical rep for Kia. Mr. Rupert made this decision via email to shawn, per shawn. I contacted Kia once again and was told they go back what is reported and there was nothing they could do.

- Warsaw, OH, USA

problem #2

Jan 292015

Sorento

  • 11,000 miles
Approximately one month ago my check engine light came on (P2098) in my 2014 Kia Sorento ex V6 gdi with about 11,000 miles on the odometer. I took it in to Kia. They stated it was a kinked wire. Last week, check engine light returns (P2098). It was checked this time and a reason could not be found. A techline folder was opened and it was researched with Kia engineers who said they are aware of this problem in other Sorentos. They are searching for the answer to the problem and I am to continue to take my Sorento to the dealer when the check engine light turns on so that they have a record of it. They are supposed to let us know when a solution has been found so it can be repaired. I just don't know how long this is going to go on before a fix is in place.

- Cedar Park, TX, USA

problem #1

Dec 032014

Sorento

  • 16,800 miles
Upon opening the driver's door, it hit my lefy eybrow due to the unfinsihed and sharp upper right corner of the door; I was taken to the emergency room and had 9 steches

- Ladera Ranch, CA, USA