10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
33,137 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #15

Apr 042022

Sorento

  • miles
While driving on the road, sliding sunroof glass just cracked and shattered with loud sound. There was no prior damage to the sunroof nor any debris from the road that hit the car or the sunroof at the time of incident. My daughter was driving the car and was lucky that no she did not get any injuries as the sunroof shade was closed and all the shattered glass fall on the shade and not inside the car and on her face and the body.

- High Point, NC, USA

problem #14

Dec 122019

Sorento

  • 86,000 miles
The contact owns a 2014 Kia Sorento. While driving 35 mph, the panoramic sun roof exploded without warning or an impact occuring. The contact stated that glass entered his eyes. He flushed his eyes with water. There were no injuries. The contact called weseloh Kia carlsbad (5331 paseo del norte, carlsbad, ca 92008, 760-710-0801) who stated that glass was not covered under the warranty. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was 86,000.

- Oceanside, CA, USA

problem #13

May 222018

Sorento 6-cyl

  • 32,000 miles
The contact owns a 2014 Kia Sorento. While driving 60 mph, the sun roof exploded without warning or impact. When the glass was shattered, the driver sustained minor cuts to the right hand and arm that did not require medical attention. The contact stated that this was the second occurrence of the failure. The contact's insurance company advised her to take the vehicle to a glass company to be repaired. The failures were not diagnosed by an independent mechanic or dealer. The manufacturer was not notified of the failures. The approximate failure mileage was 30,000. Consumer stated the sunroof exploded for no reason at all. I did notified the headquarters of Kia and provided pictures from both instances and the person said that they won't do anything at all. This is a safety issue that this happened not once; but twice in the same vehicle.

- Dublin, CA, USA

problem #12

Jun 012018

Sorento

  • 97,000 miles
The contact owns a 2014 Kia Sorento. While driving approximately 70 mph, a loud explosion sound was heard as the sun roof shattered. There were no injuries. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was taken to an independent glass shop recommended by the insurance company. The manufacturer was notified of the failure and case number: 12745485 was opened. The vehicle was not repaired. The approximate failure mileage was 97,000.

- Red Bud, IL, USA

problem #11

Oct 122017

Sorento

  • 33,000 miles
The contact owns a 2014 Kia Sorento. While driving 65 mph, the panoramic sun roof exploded. The contact heard a loud banging noise prior to the explosion. The vehicle was taken to lev Kia of framingham in framingham, Massachusetts where it was assumed that a rock may have struck the glass and caused the explosion. The manufacturer was not made aware of the issue. The failure mileage was approximately 33,000.

- Auburndale, MA, USA

problem #10

Jan 052017

Sorento 6-cyl

  • 143,000 miles
I am reporting my panoramic sunroof exploding on my 2014 Kia Sorento sxl. I was driving on a very smooth interstate high way in the morning with no traffic around me. I was traveling at 70mph and it was morning about 60 degrees. I was on the phone with my wife and heard a loud sound (sounded like a gunshot) and then it started raining down glass around me. As I stated, I was on the road and there was not another vehicle around me. Once I managed to pull over to inspect what had happened I noticed that there was most of my sunroof inside the car and the rest of the glass that remained was facing upward which I thought was odd.

- Sulphur, LA, USA

problem #9

Apr 262015

Sorento

  • 17,500 miles
As I was driving into my daughters driveway approx. 5-10 mph I heard a loud pop and then glass raining down from the panoramic sunroof onto the back seat of the vehicle. All the windows and sunroof were closed at the time of the occurrence. Only the rear portion of the glass roof shattered, the front glass remained in tack.

- Foster, RI, USA

problem #8

Feb 032015

Sorento

  • 14,800 miles
Driving on the freeway this morning I heard a very loud noise and then my sunroof shattered. It was the back portion of the panoramic sunroof and it completely shattered. Some small glass particles fell into the car, but most of the glass stayed attached. I pulled over and called hwy patrol thinking someone must have thrown something at my car. I was not close to any other vehicles. Maybe it was already compromised by a rock chip or something?? thank goodness my baby was not with me as her car seat is directly below the sunroof. I took it to the dealership and it will cost $2300 to fix. I am now in a rental for 4-5 days while it is repaired.

- Willard, UT, USA

problem #7

Jan 232015

Sorento

  • 19,795 miles
We were driving when suddenly the sunroof exploded violently and all glass fell on us.

- Baytown, TX, USA

problem #6

Dec 082014

Sorento

  • 4,223 miles
At around 0400 pm we were driving East on hwy 50 about fifteen miles outside of pueblo co just past the turn off to the pueblo chemical depot headed to la junta. There was no to little traffic, we heard a loud bang or pop that scared us both and made us duck for cover. My wife quickly pulled to the side of the road where I got out to inspect the car and found the sunroof had literally blown out, shattered into tiny pieces. There was no foreign objects or rocks, it just spontaneously blew out. We discussed what we should do as we were a long ways from home. We called the dealer and explained what had happened they said they would repair it under warranty we just needed to get there. We told them we would need a loaner and they said they wouldn't be able to do that tonight, so we had to take it home for the night and take it back in the morning, only problem was the wind was blowing shards of glass around the interior of the car, very unsafe. We get home and find out on-line that there is a problem with this on the Sorento's, this guy obviously knew of it and didn't offer to have it towed or to help us with a loaner so now we will have to have it towed there because its to dangerous to drive....updated 03-11-15 updated 6/18/2015

- La Junta , CO, USA

problem #5

Jul 232014

Sorento

  • 10,000 miles
Was driving vehicle on freeway when sunroof spontaneously shattered, causing a huge hole & glass to rain down into car. No rock or roadway debris was observed to be a factor.

- West Sacramento, CA, USA

problem #4

Jun 142014

Sorento 6-cyl

  • 12,960 miles
While driving on the highway going approximately 70 mph the front portion of our 2014 Kia Sorento sunroof just exploded, it sounded like a shotgun went of in the car, luckily we had the interior sun shade closed which kept the glass from coming inside...updated 07/01/14 the consumer no longer owns the vehicle. Updated 07/03/14 updated 1/12/2014

- Ennis, MT, USA

problem #3

Mar 152014

Sorento 6-cyl

  • 12,000 miles
While driving on the highway with no other cars near, the glass sunroof above the drivers head exploded leaving a bowling ball sized hole in the middle of the glass top. Nothing hit the top, it exploded outward with force....updated 04-30-14 updated 10/1/2014

- Pueblo West, CO, USA

problem #2

Feb 152014

Sorento 6-cyl

  • 10,832 miles
We were driving on interstate 540 N, 70 mph, normal driving conditions, and light traffic when the sunroof exploded. It sounded like we had been hit by another vehicle or sometype of explosion. I immediately looked in the rear view mirror to see a large piece of dark glass flying off from the top of my car. The inside shade was closed, no glass entered inside the vehicle. We pulled off at the road and discovered a large hole in the middle of the first sunroof. The remaining portion of the first sunroof is shattered. We were not following a vehicle, I do not believe this was caused by a rock or road debris. The other parts of the glass roof seem ok, this was just the sunroof that is over the front seats.

- Rogers, AR, USA

problem #1

Nov 102013

Sorento

  • 3,939 miles
Sunroof shattered while driving on I-35 North. We have kids on board while that happened. It sounded like a gun fire when it happens. We can provide you the photos.

- San Antonio, TX, USA