10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 20,166 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The pearl white paint on my 2015 Kia sorrento is peeling off. Small areas around the windshield started at first and now the sides of the windshield are coming off in larger sections. All of these areas are starting to show signs of rust as well. Additionally, there are several small spots on the hood of the vehicle which are showing signs of rust as well. This is progressively getting worse over time and I am not doing anything to the vehicle (not even washing in fear of more coming off) at this point.
- Williamsport, MD, USA
I was driving straight in a grain silo town in Kansas (coming up on oakley from Colorado springs) and there were no cars around me. The weather wasn't drastically changing and there was no adverse weather. Suddenly, it sounds as though there was an explosion on the top of my car. The fabric partition that separates the sunroof from the interior of the car starts shaking violently in the wind and there was some glass shards that fell into the car. It goes without saying that the incident scared both me and my two kids who were in the car with me. I pulled over to the closest gas station and took a look at the damage (seen in the picture below). As I had the rest of my road trip to accomplish (Kansas City, mo), my husband met me in oakley, ks with his car and we made the exchange. I am a very meticulous driver who inspects everything before a road trip: Tire pressure, window cracks, interior is intact, drastic change in weather along the trip, etc. I would have never thought to look at the sunroof and even if I did, I'm not sure I would have found anything. If I were driving on a major highway I could write this whole incident off as maybe a stray rock. However, there was nothing around me.
- Colorado Springs, CO, USA
Clear coat coming off the front bumper. I'm still paying for this car and bought it off the lot.
- Trumann, AR, USA
'takata recall' my drivers side back door quit opening!! this is a safety hazard if I got into an accident and needed to use that door to get out I couldn't. not to mention my children cannot use that door to enter or exit my vey anymore. I don't know why this happened but I have seen videos of the same thing happening to other Kia Sorentos on line. I will not fix this on my own I fell like this is a safety recall on the behalf of Kia. I'm still paying on this car I both it brand new it's a 2015 model. This happened aproxmently 1 1/2 months ago. I didn't know how to report it until now. I also fell this is why there isn't a recall on it yet because no one knows how to report. Thank you.
- Trumann, AR, USA
My cars paint is chipping off. Kia said it is due to car was chemicals. However I was my car by had or get it washed at Kia dealers. The paint flakes off during driving or heavy wind. It is peeling off around the windshield which if it starts to rust the whole windshield could come unglued and fly off possibly causing harm to the driver or other cars. I have tried to work with Kia about this issue with no results. I think there is a defect in the paint because paint should not be chipping/peeling off like it is. There is also rusting in the paint under the clear bra that is on the hood. Which is also a defect in the paint and could lead to rusting of the metal hood
- Tekamah, NE, USA
The paint from the roof of my 2015 white Kia Sorento is peeling off and rusting is underneath. I started about 6 months ago with a little spot and now has become a big spot. There are also 2 other spots that have started.
- Athens, GA, USA
Roof rail detached on highway while hauling kayak, speed 30 mph. Gust of crosswind. Rail is plastic and the flanges on the end are held on by two screws at each end on the out side edge only.plastic at that point is paper thin. Inside edge of flange is not attached at all. This allows the rail to roll off to the outside with very little pressure, ripping out the screws on the outer edge. I tried the rail on the other side and by pulling out I could lift up the inner edge and could have ripped it off by hand with a little more pressure. Fortunately no oncoming traffic was hit. I feel this is a definite safety issue. Rail is rated at 220 lbs by Kia. Total weight of kayak was 70lbs.
- Stewart, TN, USA
The clips on the rear passengers door panel has broken causing the panel to stick out. This is making it so that the door won't open. The car was stationary on a city street.
- New Bedford, MA, USA
As found with many other complaints online regarding the Sorento, the parts inside the door handle broke and the door handle fell off when I attempted to open the door. All the parts inside, including the door handle are plastic and, apparently defective. You cannot get into your car. If the handles fall off while driving, it can hit a following car and possibly cause a casualty.
- Coraopolis, PA, USA
The contact owns a 2015 Kia Sorento. While entering the vehicle, the contact's foot inadvertently struck the front driver seat rail which was moved backwards. As a result, the contact sustained a laceration on one of the toes and required medical attention. The manufacturer was not made aware of the failure. The failure mileage was unknown.
- Olathe, KS, USA
- Clayton, NC, USA