10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 20,619 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Original white pearl paint on body of car is peeling off in big chunks, there must be a problem with the paint or painting process Kia used
- Spokane Valley, WA, USA
Paint delaminating, not due to rock chip or weather. Is very common in this specific paint color on this specific model (pearl white, Kia Sorento)
- Rio Vista, TX, USA
My paint began to peal around the frame of the windshield. When I inquired at Kia, they claimed that because it was a pre-owned car and I had past my warranty of mileage (because it was a pre-owned car) there is nothing they can do for me. I inquired at a local paint shop and was informed that the seal failed over the paint, causing a de-lamination issue. Clear evidence shows that my car has never been re-painted and this is in fact a manufacturer malfunction. However, Kia still refuses to assist or take ownership of this defect. Meanwhile, my car continues to peel at a rapid pace. Even when I take to get my car serviced, mechanics are unable to perform routine maintenance due to the paint chipping off in their tape and other supplies.
- Garnerville, NY, USA
The paint on my 2015 Kia Sorento coming off in numerous spots throughout the vehicle. The worst spot is just above the windshield on the passenger side. I'm afraid this will lead to the bare metal rusting, causing leakage around the windshield or even worse, weakening the integrity of the roof and the area surrounding the windshield. The vehicle is painted white metallic. I have noticed many other white Kia products having similar issues. I contacted me dealership and was told they are aware of the problems but it's not a recall. We purchased the extended bumper to bumper warrantee but we were told by the dealership that paint isn't included. I first noticed the issue in the first few years of ownership but the issues have continued to get bigger and have occurred in other places on the vehicle.
- Cape Coral, FL, USA
I have had complete engine failure while driving and also paint chipping in several areas.
- Yucaipa, CA, USA
Starting a year ago, the paint on my 2015 vehicle (less than 60K miles) began to flake off. I have the Kia pearl white color and my story is consistent with the hundreds of other cases online. The paint flakes off with pressure from a garden hose. I keep my car clean and detailed (twice a year). There are no dents or marks at any of the locations validating that this isn't damage from a rock or road debri. I have taken my car to several paint and body shops and they all recommend the paint be removed completely as my only option of repair because the orginal paint is not bonded properly to the body. Kia refuses to admit that this is a defect.
- Saint Petersburg, FL, USA
Got home after driving 20 minutes from work and I notice a good portion of the white paint has peeled off on the passenger side A-pillar by the windshield. Upon close inspection, the paint looks like it's chipping off and eventually getting peeled from the body by the wind while driving. Nothing appears to have hit the area and it was a clean peel of the paint
- Cypress, CA, USA
My 2015 Kia sorrento has paint that is chipping off in large chunks around the winshield and the hood. This issue has been happening for a couple of years now. I spoke with Kia consumer assurance and they informed me that the only models covered is 2011-2014. I purchased my Kia sorrento in April 2014, although it is a 2015 model. I want to make a formal complaint regarding this model. I have seen others with the same issue in this area.
- Jonesborough, TN, USA
Paint is peeling off with no known cause, progressively worsening with time.
- Evans, GA, USA
The Kia paint on my white pearl Kia Sorento has been peeling and rusting. This has been going on since 2017 and beginning at about 40K miles. I can't believe how many other white Kia are doing the same thing. The patches are getting worse and peeling in big chunks now. My car is only 5 years old and told by Kia this is not covered. I am disappointed in Kia for not taking fault on clearly cheap paint placed on all white pearl Kia.
- Deerfield Beach, FL, USA
At around 59,000 mile the paint around the windshield started chipping away. It now is at almost 83,000 miles and the spots have begun to rust. Driving peels the paint. If there is a heavy thunder storm with high winds it peels the paint. I have gone to the dealership to see if they could resolve the issue and they told me that it was peeling and rusting is because I was going through car washes and the chemicals that are used caused the issue. I only ever had the dealership wash my car or at home. The undercoat is also peeling which I believe is why the car is now rusting. It is a defective product and should not be used on any other vehicles.
- Tekamah, NE, USA
The paint on the top of my car started chipping started as a spot then spread it seemed to bubble up and blow off in the wind had it fixed - now the pain on my hood is doing the same
- Chester, VA, USA
Around 46,000 miles paint starting peeling off roof just above windshield and a few spots on front fender and elsewhere. Kia won't cover repair says it is past 3 years or 36,000 miles. I complained its bad paint job to have this happen so soon.
- Phoenix, NY, USA
The pearl white paint is peeling off around the windshield front pillars and hood while driving down highway
- Green Cove Springs, FL, USA
White pearl paint peeling
- Suffolk, VA, USA
The pearl white paint is chipping off of my Kia Sorento on the windshield pillars, above the windshield and the hood and various other locations.... the paint finish is faulty and was not properly applied
- Green Cove Springs, FL, USA
My paint has consistently been peeling over the last few years, mainly on the front of my Sorento & its beginning to rust where some of the paint has come off. I purchased the vehicle in December of 2015.
- Bellefontaine, OH, USA
Paint is delaminating and peeling at the top and side of the windshield. So badly that I'm afraid to wash it! it's starting to rust now from it. It is consistently getting worse without me even touching it.
- Clayton, NC, USA
The pearl white paint on my 2015 Kia sorrento is peeling off. Small areas around the windshield started at first and now the sides of the windshield are coming off in larger sections. All of these areas are starting to show signs of rust as well. Additionally, there are several small spots on the hood of the vehicle which are showing signs of rust as well. This is progressively getting worse over time and I am not doing anything to the vehicle (not even washing in fear of more coming off) at this point.
- Williamsport, MD, USA
- Olathe, KS, USA