10.0

really awful
Crashes / Fires:
5 / 4
Injuries / Deaths:
4 / 0
Average Mileage:
24,625 miles

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« Read the previous 20 complaints

problem #27

Nov 272020

Sorento

  • 108,000 miles
My vehicle started running hot after driving down the highway and kept cutting off out of the blue. Then I checked all the coolant and radiator to see if fluid was leaking no sign of a crack. Then took it to O'reillys auto parts because check engine lighr shows codes P0087, defected transmission fluid temperature sensor, defected PCM/tcm. Poor connector and the fuel rail pressure sensor. After having it towed to Kia they open it up and said I needed a new engine and my head gasket was cracked. And

- Paradise, NV, USA

problem #26

Nov 012020

Sorento

  • 75,000 miles
The entire vehicle shakes on the transition from 1st to 2nd gear. It previously would only do this once at the beginning of every drive, but now it happens during every acceleration from a stop. In other words, after every stop sign or light, the SUV will kick with a significant jolt as it shifts from 1st up to 2nd gear.

- Burbank, CA, USA

problem #25

Jun 262020

Sorento

  • 97,000 miles
Car kicks when driving. Oil burns out after oil change. Every week or 2 I have to put oil in. Problem still continues after kicking problem was somewhat fixed. Car still kicks but not as hard today. Engine oil is still burning up quickly

- Ocoee, FL, USA

problem #24

Aug 252020

Sorento

  • 82,000 miles
My Kia Sorento does not shift out of P (park). The lock release button does not engage unless I activate the shift-lock override. I am extremely concerned for the safety of my children, toddler, and entire family. Please help us repair this and ensure the manufacturer is held accountable.

- Oxnard, CA, USA

problem #23

Aug 042020

Sorento

  • 86,000 miles
The Kia will not shift out of park. Took it to a shop and they said it was a solenoid

- Heartland, TX, USA

problem #22

Jul 092020

Sorento 4-cyl

  • 66,000 miles
Lose of power. Mechanical put in computer. Turbo defective. Told shouldn't drive, as lose of power while driving, severe safety issue. This issue is applicable toward driver and orher vehicles and its driver/passengers on the road.

- Charlotte, NC, USA

problem #21

Mar 042020

Sorento 4-cyl

  • miles
I had power lose while I am driving on high way or on street where you go a little uphill. Even after they replaced engine on my 2016 Kia Sorento. It does not happens on the straight road, only if there is uphill.

- Middle Village, NY, USA

problem #20

Mar 202020

Sorento

  • 62,500 miles
I had about 62,500 miles on the vehicle. We were driving down the highway and it was just blowing cold air from the heater. The vehicle started to stall and rapid decellerate. Thankfully the highway wasn't too busy and we just made it across the lanes to the shoulder; it could've been very tragic if we got stuck in a lane, especially since there was no warning with a check engine light before this. The vehicle was smoking. We got it towed to a repair shop and they confirmed it was overheating but couldn't diagnosis full engine issue. We had to get to a Kia dealer to do an engine tear down. They found 6 threads stripped and decided then it needs a new engine. We've consistently done our oil changes and maintenance so is very concerning how quickly and severely this engine issue came up. Unfortunately we are just past the 60K mile warranty and Kia is willing to only offer minor assistance despite evidence of other vehicles having similar engine issues.

- E Palo Alto, CA, USA

problem #19

Dec 202019

Sorento

  • 82,000 miles
While passing, sudden loss of all power. The check engine light came on. From that point on, very low power. When I got home, there was a fairly loud engine knock and oil coming from tail pipe. Took car to independent shop who diagnosed the issue as rod knock. Had the car towed to Kia dealer who then said it needed a new engine. Only 82,000 miles on vehicle. Kia covered the parts and labor to replace. When the shop dropped the engine, they noticed the drive splines on both the AWD transfer case and transmission were both rusted and all teeth sheared off on the fwd side of the spines. Rwd still intact. Kia would not cover neither would the extended warranty company because of the rust. That is a sealed unit with multiple rubber gaskets. How could it possibly have rusted? this is a major design flaw as there should been adequate heavy lubricant as well as sealing to prevent these parts from rusting. New transmission required $1800, and new transfer case would have been another $2500. Chose slightly used unit for $1000. It took almost 8 weeks to resolve. Now car is leaking oil on to exhaust. Back to dealer it goes...

- Ionia, MI, USA

problem #18

Oct 012019

Sorento

  • miles
Two oil change stations told me I need a new power train. I know power train is covered under 100,000 miles for Kia. Want to see if I need your help in the process for defect or anything else to assist me at nearest Kia dealership?

- Bonaire, GA, USA

problem #17

Dec 232019

Sorento

  • 50,000 miles
Total engine failure at 50 thousand miles at highway speeds. Transmission acting funny & shifting hard in weeks prior to engine failure.

- Palm City, FL, USA

problem #16

Aug 292019

Sorento

  • 71,000 miles
I started experiencing overheating issues in July. Knowing Kia are notorious for engine trouble, my mechanic checked the head gasket. It was fine but my radiator fan needed replaced. The very next day after having my fan replaced, my head gasket blew, driving down a state route. No warning, no check engine light, nothing. I have now had my entire engine replaced (long block, cylinder head, and gaskets). They have now discovered that my radiator is leaking, which like the radiator fan, is not covered under warranty. It seems that Kia knows there is an issue with these cars and is doing nothing to recall them.

- Franklin, OH, USA

problem #15

Sep 162019

Sorento

  • miles
2016 Kia Sorento with 67,000 miles had flashing check engine light. Car was towed to the Kia dealership in which the service advisor said the fuel injector was broken which spilled fuel into the motor causing $7,800 of damage. The diagnosis sis not and will not determine if it is a faulty injector and Kia will not participate in covering the other parts effected in the warranty. They offered a good grace assistance for $2,500 but offered a higher price on the parts saying they are parts covered in a factory manufacturing warranty. Regardless I never had symptoms of a worn fuel injector and believe the fuel injector is and was faulty and should be investigated further. The Kia managers believe this is normal for cars and that they will not comply with the warranty because of the injector causing the damage. The injector is not covered in the limited 100,000 mile warranty. This happened on Monday September 16, 2019 and was on a access road 5 miles away from my home. Currently the car is at the dealership while I wait for the next supervisor from Kia corporate call me in regards to the final offer on this repair.

- Trafford, PA, USA

problem #14

Jul 112019

Sorento

  • 110,000 miles
Takata recall while driving my car, it completely shut off in the middle of the road. It was almost like it was out of gas but had a full tank gas. We tested the battery also. It still failed to start back. It would not start back after multiple attempts and I had to get it towed yesterday. The mechanics I had it towed to says they think it may have something to do with the engine but are unsure.

- Spruce Pine, NC, USA

problem #13

Aug 272018

Sorento

  • 66,000 miles
My transmission failed while driving, stopping and picking up became unsafe. I took it into a Kia dealership since it became dangerous to drive. I was then told that there was a tsb SA292 patch that was intended to prevent this exact issue. Kia is only willing to cover part of the cost. I feel this issue should be a recall since it makes the vehicle dangerous to drive.

- Minneapolis, MN, USA

problem #12

Jul 312018

Sorento

  • 39,000 miles
Multiple times I will be driving along, and at either a slow speed or stopped at a light, the car will just shut off. This is not safe! also 2 times the exterior lights have not come on in the dark even if you turn them on yourself nothing comes on and its been dark driving when that's happened! I'm worried for the safety of myself and children in this car, and the dealership and service dept do not find anything wrong with the car. But in looking online a lot of people have this complaint as well! if this happened to me at a high speed or driving on the interstate that could cause an accident and injur people! please help!

- Union, ME, USA

problem #11

Jul 092018

Sorento

  • 39,400 miles
I was driving around 30 mph on a local side street and the car shut off with no warning lights illuminated on the dashboard. The dashboard went black and the car stopped running. I had to pull the car over, put it in park, turn the key to the off position. I waited a few seconds and started the car again and drove it home (~1 mile from home). I had it towed to the dealership as I did not feel it was safe to drive it there.

- Newtown Square, PA, USA

problem #10

Apr 102018

Sorento

  • 20,000 miles
No immediate response from accelerator pedal when pressed at idle with car stationary in gear. Pressing more on accelerator to get car moving causes car to then accelerate rapidly. This has happened at least six times in the past year.

- Annandale, MN, USA

problem #9

Dec 062017

Sorento

  • 22,712 miles
We are second owners of a 2016 Kia sorrento. Dec 6, 2017, I was driving home and traveling about 60mph on a 2lane hwy when I felt a very severe clunk in the front area of the car and I lost the ability to accelerate. I checked the car and found nothing unordinary. I drove at decreased speed (40mph) for another 3 miles when again the car did 2 quick, heavy thumps and the engine quit along with all power and electrical. I got it over to the side of the road and the engine restarted, so I drove home. I called the Kia dealer in St. Augustine and the service lady said that she had heard the exact problem twice before. I talked to the service manager and relayed what his tec had told me, then drove to their dealership (40 miles) with no problem, but fear of being on highway with the vehicle. They drove the vehicle and checked it out but found no problems I came home and read on the internet reviews of Kia apparently being unwilling to deal with problems.. it became more apparent why the young lady I talked to on the phone seemed unwilling to repeat or discuss what she had told me. After consulting with several knowledgeable people, that it was probably an inadvertent down-shift and gears that caused the problem. This could cause a very dangerous and or deadly situation on the roadway, and especially on the interstate when the car just quits and you loose all power. The dealer stated "bring it directly in if it happens again." If you're traveling on the interstate with trucks, cars and busses behind you, at a high speed and it happens, you'll be lucky to survive it.... duh!

- Palatka, FL, USA

problem #8

Sep 282016

Sorento

  • 19,509 miles
This 2016 Kia Sorento (mfg 10/27/14) will lose power/traction in a parking lot when trying to pull out into cross traffic, creating a serious safety problem. The dealer says he is unable to replicate the problem and therefore cannot fix it. I cannot sell/give this unsafe vehicle to a family member until it is corrected. Very dangerous.

- Denton, TX, USA

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