10.0

really awful
Crashes / Fires:
2 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
20,686 miles

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« Read the previous 20 complaints

problem #22

Jul 052020

Sorento

  • 0 miles
Trunk is not lifting itself and latch is not locking. And when driving the trunk hits

- Houston, TX, USA

problem #21

Mar 202020

Sorento

  • 30,000 miles
Sometimes while driving at night with my lights in the auto position, they will turn off for about 5 seconds before coming back on. This is very dangerous and has happened to me while on a dark highway before.

- Seattle, WA, USA

problem #20

Feb 122020

Sorento

  • 70,000 miles
Unable to move shifter from park without using the manual shift lock override. Amco inspected issue. Advises that there is no signal being sent from the BCM (body control module) to the shifter and that I will need a new computer and wiring harness at a cost of $3,000+. car is only 4 years old with 70,000 miles. Replacement part and labor are apparently not covered under warranty. Not being able to shift from park when pressure is applied to the brake is a safety issue and should not be acceptable. Kia should be held responsible for replacing that part. I have read numerous online forums that mention this is happening to many other users. I believe this is due to a faulty of subpar part being used in the original build and that Kia knows they were cutting corners. Please look into this and make these manufacturers responsible!!! consumers should not be paying over $30,000 for a car that has major issues 4 years later.

- Chino, CA, USA

problem #19

Jan 042020

Sorento

  • 65,000 miles
Unable to move shifter from park without using the manual shift lock override. Kia dealer inspected issue. Advises that there is no signal being sent from the BCM (body control module) to the shifter and that I will need a new BCM at a cost of $1,050. Car is only 4 years old with under 70,000 miles. Replacement part and labor are apparently not covered under warranty. Car has been kept in excellent shape with routine maintenance and has never been in an accident. Not being able to shift from park when pressure is applied to the brake is a safety issue and should not be acceptable. Kia should be held responsible for replacing that part. I have read numerous online forums that mention this is happening to many other users. I believe this is due to a faulty of subpar part being used in the original build and that Kia knows they were cutting corners. Please look into this and make these manufacturers responsible!!! consumers should not be paying over $30,000 for a car that has major issues 4 years later. My parking/emergency brake does not work either. This is an ongoing issue that will not resolve without the expensive fix.

- Plum, PA, USA

problem #18

Feb 012020

Sorento

  • 125,000 miles
My wife and I had just been home for an hour after a 20 min in town drive. Something had made me look out side of our second story apartment and I asked my wife is your car running? the entire rear end was engulfed in blue smoke. She said no! so then began panic mode! I ran downstairs to the smell of electric fire. So I instantly when to my pickup truck grabbed a pair of pliers ran back to my wife's Kia and unplugged both positive and negative battery connections from the terminals which instantly stopped the smoke. I grabbed my flashlight (it was dusk) and crawled underneath the rear bumper to see what was happening. A little black box tucked behind the bumper between the spare and the bumper. Looked like a junction box of wire had melted and almost caught on fire. What if we where not around? the car would be a total loss.

- Hermon, ME, USA

problem #17

Oct 062019

Sorento

  • 115,602 miles
Check headlight (low) passenger side low beam light went out.

- Tampa, FL, USA

problem #16

Sep 122019

Sorento

  • 130,000 miles
The contact owns a 2016 Kia Sorento. When the vehicle was started, the contact noticed that the oil light was illuminated. The vehicle was taken to an independent mechanic who changed the oil gaskets and advised the contact that the engine had a very high oil consumption. The contact also mentioned that the horn and the door locks failed when the vehicle was first purchased. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was repaired. The approximate failure mileage was 130,000. The VIN was unavailable.

- Marquette, MI, USA

problem #15

Feb 152019

Sorento

  • 30,000 miles
I've seen a few reviews and complaints on how Kia's (Sorento's in particular) have been losing their headlights for no reason. This has also happened to me, but just on my driver side fortunately. The main bulb is not illuminating and will not come on. I changed the bulb and this did not fix the problem. I looked at the old bulb I replaced and it was fine, nothing was shot or burnt out. I have seen a couple of people saying this could be a connector problem which in fact has nothing to do with the bulb itself. Seeing that this can come up spontaneously worries me and a lot of other drivers on the road who would need to travel at night. This should be addressed by Kia and be made a recall due to the fact this happens on practically newer vehicles (my mileage is 31000) I will refrain from keeping my lights on the "auto" setting (which will be a waste of money now) since the problem may occur from having the lights on this setting. I have not gotten the problem fixed due to how much it would cost (replacing the entire light fixture ~ $600) and this not covered by their warranty either (another waste of money if purchased) I will be reconsidering my choice with Kia come next auto purchase.

- Tuscaloosa, AL, USA

problem #14

Feb 172019

Sorento

  • 50,000 miles
Sparks coming from battery box, lights in dash go off and on can not acceleration and back axle is loose. I bought this used in dothan Kia last yr. The car just went down past 2 months. Can't drive my expensive car

- Dohan, AL, USA

problem #13

Jan 162019

Sorento

  • 75,000 miles
Vehicle will accelerate and then lose power. Took it in they said not covered under warranty. $450 to fix tailghts and headlights all went out within a week of each other. Wheels sensors keep saying low tires even after new tires out on.

- Jackson, MI, USA

problem #12

Oct 172018

Sorento

  • 40,000 miles
Kia radio plays but will not show anything and can not change anything.

- Webb City, MO, USA

problem #11

Oct 162018

Sorento

  • 33,000 miles
While driving at night while my headlights are in auto position they will randomly turn off for a few seconds and then click back on. This has happened twice in one week. The last time, was while driving 70 mph down the interstate and my headlights went out without warning.

- Orono, ME, USA

problem #10

Sep 162018

Sorento

  • 53,494 miles
I have had 4 situations where when my car is started, the dashboard warning lights vome on. On two of these 4 occasions, when I attepted to shift from park, I could not and the power locks started malfunctioning. All times the car was stationary. The dashboard reads check TPMS system. The Kia dealership cannot duplicate the problem so believe since they cannot duplicate the problem, there is no problem. O have provided them with the photos and video of the incidents.

- Lilburn, GA, USA

problem #9

Jun 212017

Sorento

  • miles
The contact owns a 2016 Kia Sorento. While stopped at a traffic light, the engine began to inadvertently rev and the vehicle stalled without warning. In addition, all the windows failed to open or close. The vehicle was taken to bev smith Kia (5655 us-1, fort pierce, fl 34982, (772) 465-8589), but was not diagnosed or repaired. The manufacturer was informed of the failures and offered no assistance. The failure mileage was unknown.

- Port St.Luci, FL, USA

problem #8

Mar 122018

Sorento

  • 42,188 miles
The vechile keeps turning off and installs when driving but now it got to the point that it turns off nd dosent want to starts until minutes later do to that one of the the headligths when off nd thye charging ports of the vechile ddont work. When U stop it seems that the truck wants to accelerate it self

- Los Angeles, CA, USA

problem #7

Oct 042017

Sorento

  • 17,803 miles
Yesterday I was approaching a yellow light. The light changed to red as I was coming to a complete stop. I was at a complete stop waiting for the light to change so I could make a left turn. Suddenly the truck shut off completely. I then put my foot on the brake and put the truck in park so I could try to restart it. The truck restarted with no problems. This is the second incidence of the truck shutting off completely. The first occurrence was in January or February of this year. I had entered a left turning lane and was at a complete stop waiting to turn left when the truck shut off completely. I again placed my foot on the brake and placed the truck in park. I was then able to restart the truck. I reported the first incident to nalley Kia stonecrest in lithonia ga when I was at my service appointment. They said they could not find anything wrong with the truck.I have also reported this most recent incident to them so they look into it at my upcoming service appointment on October 14th 2017.

- Lithonia, GA, USA

problem #6

Feb 202017

Sorento 4-cyl

  • 18,000 miles
The contact owns a 2016 Kia Sorento. The contact stated that the dealer and manufacturer were aware of an ongoing failure pertaining to the vehicle failing to pick up speed upon acceleration. The vehicle would go into a limp mode or a forced idle mode each time the failure occurred. The vehicle was taken to a dealer (montgomery Chevrolet, 5325 preston hwy, louisville, ky 40213, (502) 968-6111) and a service technician test drove the vehicle, but the failure could not be replicated or diagnosed. In addition, the vehicle was excluded from a manufacturer recall. The manufacturer also had several technical service bulletins, but refused to remedy the failure to provide a repair solution for the contact. The vehicle was not repaired after taking it to the dealer several times. The manufacturer provided no solution. The approximate failure mileage was 18,000. Updated 7/23/18

- Louisville, KY, USA

problem #5

Dec 022016

Sorento

  • Automatic transmission
  • 6,600 miles
The contact owned a 2016 Kia Sorento. When the vehicle was parked and the ignition was turned off the contact exited the vehicle and went inside her home. An explosion was heard and the vehicle burst into flames. The fire department extinguished the fire. A police report was filed and there were no injuries. The vehicle was destroyed and towed. The manufacturer was notified. The VIN was not available. The approximate failure mileage was 6,600. Updated 03/02/17

- Smithtown, NY, USA

problem #4

Oct 232015

Sorento

  • 4,500 miles
The contact owns a 2016 Kia Sorento. While driving 60 mph, the vehicle stalled and several warning indicators illuminated on the instrument panel. The dealer could not duplicate the failure. The instrument cluster was replaced, but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 4,500.

- Kyle, TX, USA

problem #3

Jul 252016

Sorento

  • 9,000 miles
My wife had the vehicle parked on a slight slope in her moms drive way maybe a 10 degree hill. She placed the vehicle in park and left it running while my daughter finished a birthday card she was making in the back seat. My wife stepped out of the vehicle to get some tissue paper out of the back with the drivers door open she pressed the rear door /hatch release or open button located on the dash. She pressed the button at that moment the vehicle came out of park and went into reverse nearly running her over she tried to get in but the vehicle took off to fast she was knocked over my daughter was in the car rolling out of control down the drive way. The vehicle followed the driveway down crossing the main road only doing some light damage where it ran over the mail box and stopped by hitting a tree. We contacted Kia and our insurance. Kia opened a case #K3237787 and then they have not responded since. We took the vehicle to the dealer where it was purchased and left it there. We have still no answers what they are planning to do with this vehicle. This event happened on 7-25-2016. We are requesting some help due to not having a vehicle we feel is safe to park and not worrying about it coming out of gear and potentially killing someone in its path. We also would like to have our vehicle repaired and back to drive since we are paying for it.

- Oakwood, GA, USA

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