10.0
really awful- Crashes / Fires:
- 2 / 5
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 19,275 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Yesterday I was approaching a yellow light. The light changed to red as I was coming to a complete stop. I was at a complete stop waiting for the light to change so I could make a left turn. Suddenly the truck shut off completely. I then put my foot on the brake and put the truck in park so I could try to restart it. The truck restarted with no problems. This is the second incidence of the truck shutting off completely. The first occurrence was in January or February of this year. I had entered a left turning lane and was at a complete stop waiting to turn left when the truck shut off completely. I again placed my foot on the brake and placed the truck in park. I was then able to restart the truck. I reported the first incident to nalley Kia stonecrest in lithonia ga when I was at my service appointment. They said they could not find anything wrong with the truck.I have also reported this most recent incident to them so they look into it at my upcoming service appointment on October 14th 2017.
- Lithonia, GA, USA
The contact owns a 2016 Kia Sorento. The contact stated that the dealer and manufacturer were aware of an ongoing failure pertaining to the vehicle failing to pick up speed upon acceleration. The vehicle would go into a limp mode or a forced idle mode each time the failure occurred. The vehicle was taken to a dealer (montgomery Chevrolet, 5325 preston hwy, louisville, ky 40213, (502) 968-6111) and a service technician test drove the vehicle, but the failure could not be replicated or diagnosed. In addition, the vehicle was excluded from a manufacturer recall. The manufacturer also had several technical service bulletins, but refused to remedy the failure to provide a repair solution for the contact. The vehicle was not repaired after taking it to the dealer several times. The manufacturer provided no solution. The approximate failure mileage was 18,000. Updated 7/23/18
- Louisville, KY, USA
The contact owned a 2016 Kia Sorento. When the vehicle was parked and the ignition was turned off the contact exited the vehicle and went inside her home. An explosion was heard and the vehicle burst into flames. The fire department extinguished the fire. A police report was filed and there were no injuries. The vehicle was destroyed and towed. The manufacturer was notified. The VIN was not available. The approximate failure mileage was 6,600. Updated 03/02/17
- Smithtown, NY, USA
The contact owns a 2016 Kia Sorento. While driving 60 mph, the vehicle stalled and several warning indicators illuminated on the instrument panel. The dealer could not duplicate the failure. The instrument cluster was replaced, but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 4,500.
- Kyle, TX, USA
My wife had the vehicle parked on a slight slope in her moms drive way maybe a 10 degree hill. She placed the vehicle in park and left it running while my daughter finished a birthday card she was making in the back seat. My wife stepped out of the vehicle to get some tissue paper out of the back with the drivers door open she pressed the rear door /hatch release or open button located on the dash. She pressed the button at that moment the vehicle came out of park and went into reverse nearly running her over she tried to get in but the vehicle took off to fast she was knocked over my daughter was in the car rolling out of control down the drive way. The vehicle followed the driveway down crossing the main road only doing some light damage where it ran over the mail box and stopped by hitting a tree. We contacted Kia and our insurance. Kia opened a case #K3237787 and then they have not responded since. We took the vehicle to the dealer where it was purchased and left it there. We have still no answers what they are planning to do with this vehicle. This event happened on 7-25-2016. We are requesting some help due to not having a vehicle we feel is safe to park and not worrying about it coming out of gear and potentially killing someone in its path. We also would like to have our vehicle repaired and back to drive since we are paying for it.
- Oakwood, GA, USA
2016 Kia Sorento LX (7800 miles) - both left and right rear doors won't lock or unlock with either the fob or the button on the drivers' door.
- Beaver Falls, PA, USA
2016 Kia sorrento purchased on June 30, 2015. Time line 6/30/2015- purchased vehicle at fredy Kia in houston, Texas. 7/3/15- started having issues with indicator lights/brought in car to dealership 7/11/15- vehicle would not shift gears and was unmovable. I had to get it towed to dealership. Numerous indicator lights were on. 7/11/15-7/14/15- vehicle was in the shop at fredy Kia in houston Texas. I had to rent a car. 7/14/15- picked vehicle up and one indicator light still came on (showed the customer service manager) 7/16/15- all indicator lights, including check engine lights started coming on, the air conditioner began blowing hot air and car shut off again. Car was towed to westside Kia for service.
- Katy, TX, USA
- Los Angeles, CA, USA