10.0

really awful
Crashes / Fires:
4 / 28
Injuries / Deaths:
5 / 0
Average Mileage:
25,743 miles

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« Read the previous 20 complaints

problem #229

May 262022

Sorento

  • miles
After only six months, my 2016 Kia Sorento suddenly lost power while I was driving on the freeway, after my trusted, local mechanic ran a diagnostic, he told me that my car was done for but Kia would stand behind their product, they have a 100,000 mile or ten year warranty for their vehicles. It was a frightening and frustrating experience but at least I was comforted when he told me Kia would take care of it. Kia is not honorable, they are not standing behind their products. Two days ago, I was told that Kia is denying my claim. How disappointing. I will pursue this matter to the end. Kia knows that their engines are prone to catastrophic failures. I was told by a Kia employee that I didn't maintain my vehicle adequately, I have records to the contrary. This is wrong.

- Forest Ranch, CA, USA

problem #228

Apr 222020

Sorento 4-cyl

  • Automatic transmission
  • 135,000 miles
The contact owns a 2016 Kia Sorento. The contact stated while driving 55 MPH, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact pulled over to the side of the roadway and noticed that several unknown warning lights were illuminated. The contact was unable to restart the vehicle. The vehicle was towed to an independent mechanic and then towed to an authorized dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 135,000.

- Moses Lake, WA, USA

problem #227

May 272022

Sorento

  • miles
A month after an oil change, I learned that the engine was extremely low on oil. I had to put 4 quarts in it. Check engine light barely came on. I-??m at 79,000 miles and next oil change should be at 82,000 miles

- Harlingen, TX, USA

problem #226

May 222022

Sorento

  • miles
My car started making a knocking and squeaking sound and was shaking really hard and the check engine light started flashing and it just shut off and when I cranked it back up if wouldn-??t stay cranked

- Orangeburg, SC, USA

problem #225

Apr 202022

Sorento

  • miles
This car repeatedly has had issues with using oil on a weekly basis and many times it has stalled in heavy traffic, one of which almost caused a collision. I have taken this in for numerous repairs. My most recent incident I was informed by my garage that my engine was now junk.

- Reading, PA, USA

problem #224

May 062022

Sorento

  • miles
Driving 60mph, car seemed to be stalling under acceleration. Car was making a knocking sound from the engine. I was in a construction zone, with no shoulder/no pulloff. I managed to crawl to the end of construction and pull off to the side. How I didn't die that day only God knows...Was traveling to see my mom Mother's Day weekend, had my 170lb Great Dane and 60 lb Labradoodle with me. No tow company could help with transporting my dogs; only the car and me. I ended up stranded waiting for a ride for hours. Car was towed to dealer; dealer confirms the engine and all components were a total loss (Theta II engine, 2.4 liter, GDI). Repair estimate at $8,360!!! That is more than half of what the car is worth!! Multiple attempts to have KIA acknowledge the problem, only to be told by them that it's my fault I didn't have the recall repairs made in 2018. That's funny (in an awful way), because I never received ANYTHING about a recall. EVER. Had oil change the week prior; oil lamp never came on, I was just going by the Valvoline sticker as to time to change. They told me it was bone-dry, not a drop of oil. I wish someone could help me. This will ruin me financially.

- Westerville, OH, USA

problem #223

Apr 302022

Sorento

  • miles
The car engine was using excessive amounts of oil at 80,000 miles. The dealer in an attempt to save the engine did a major flush. Several components failed within 10,000 miles of that service. Spark plugs, fuel pump and catalytic converter. The car would lurch forward. It stalled at 65 mph! We were scared it would start on fire or stall again. The first time it happened there were no warning lights. After the spark plugs and fuel pump were replaced there was an engine warning light on. The dealer did check it out and the latest test revealed a hole in the catalytic converter. They could not guarantee that that was the only issue. We chose not to have any additional repairs and sold the car at a loss because we were scared to have our grandkids in the car.

- Naperville, IL, USA

problem #222

Apr 302022

Sorento

  • miles
While driving on I-35, going 75 miles an hour the engine locked. No warning lights came on, just completely shut down. Unable to pull to the side of the highway. Very dangerous Towed to dealership, yes it-??s available to be inspected as warranty says it is not covered under a recall. Again very dangerous

- Enid, OK, USA

problem #221

Apr 062022

Sorento

  • miles
Car burns oil excessively at a rate of 1 quart each 300 miles. No low oil light has come on to warn driver.

- Gainesville , GA, USA

problem #220

Apr 202022

Sorento

  • miles
Sorento had been driving fine and then out of nowhere had engine failure. KIA is refusing to take responsibility and rectify the situation due to them saying they sent something out in July of 2018 in which I didn't even own the vehicle then. The dealership where I purchased my Sorento from never advised of there being an issue or any improvement

- Bowling Green, OH, USA

problem #219

May 052022

Sorento

  • miles
There was no indication or codes that informed us of the engine burning oil and without knowing it caused complete engine failure.

- Brookland, AR, USA

problem #218

Apr 212022

Sorento

  • miles
My kia started making knocking noise. NO warning light came on while driving car home check engine light came on and car just quit. Engine is seized up for no reason.checked recalls but says none. But there was a major recall on these engines but I just bought this car from dealer 3 years ago. And, when I give it gas it don't always accelerate..I can have gas pedal to floor and go nowhere then all the sudden it will finally lunge forward. I have almost been hit a few times in my car. There has to be something wrong

- Wintersville, OH, USA

problem #217

Apr 082022

Sorento

  • miles
I was driving my 2016 Kia Sorento up a steep hill when all of the sudden my vehicle lost the ability to climb up. This street has many fast drivers on it, even though it was residential. I turned down the hill and when i got to the bottom my car was making a crazy loud sound from the engine.

- Aliso Viejo, CA, USA

problem #216

Apr 192022

Sorento

  • miles
My oil light was flickering on for a second when taking a sharp curve or turn, checked it to be safe because I am so for a oil change and it was BONE DRY, there was absolutely no oil in it at all but the light never came on. I had to add 4 qts of oil just so I had some until my service appointment in two days. Why isn-??t the oil light coming on to indicate low or no oil in the vehicle?

- Siler City, NC, USA

problem #215

Apr 202022

Sorento

  • 88,000 miles
Engine failure without warning at 88,000 miles. Car has been driving fine got an oil change 4 days ago. Today was driving to work and started hearing a knocking noise and ended up having to have car towed.

- Bowling Green, OH, USA

problem #214

Apr 192022

Sorento

  • miles
Vehicle has excessive oil consumption. Not leaking, but burning oil at a rate of 1 quart every 500 miles. After 65K miles it has been consistant. Now at 115K the engine is clicking like there is a bent valve or something. This needs to be addressed by Kia,

- Dalton, GA, USA

problem #213

Apr 202022

Sorento

  • miles
Engine making a knocking sound. Had to have my car towed.

- Bowling Green, OH, USA

problem #212

Jan 042022

Sorento

  • miles
Engine failure with no warning at 162,000 miles

- Union, MO, USA

problem #211

Apr 152022

Sorento

  • miles
We purchased the vehicle used in June 2021. The dealership did an oil change. We took it to NTB for an oil change 6 months later, within the recommended mileage range and the mechanic said it was bone dry. He put 5 quarts of oil in and said to return in 1,000 miles. No sign that there was an issue. Once we returned to have the vehicle inspected, the mechanic did an oil change and sent us on our way. Here we are around 3,000 miles after the oil change and the vehicle is bone dry again. The vehicle shut off while driving (turning a corner, was able.to safely steer car into a field). The vehicle started right up and the check engine light came.on and the oil light flashed briefly. We filled the vehicle with the proper oil. Turned the car on to cycle through. Drove it around the block and it qas sluggish around 25mph and an awful noise was coming from the engine. Vehicle is parked in the driveway, unable to be driven.

- Columbus, OH, USA

problem #210

Mar 252022

Sorento

  • miles
Car oil engine concern. The engine oil continues to be low and without any warning car engine oil is low. This is a high risk of burning up the engine, risk of starting a fire, and stall the engine. The car was taken to the shop where the mechanic had brought to my attention engine oil is low and had asked me when was my last oil change. The mechanic then did another inspection where the mechanic didn-??t see any leak but want me to constantly monitor my car engine oil. The mechanic also added 2qts in. As I monitored my car, oil seem to be leaking on parking, while no warning switch is on.

- Hinesville , GA, USA

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